About ERP-ONE+

ERP-ONE+ is Distribution One’s ERP solution for wholesalers and distributors. Featuring Cloud or On-Premise deployments, this 64-bit turnkey system supplies all the functionality required to automate distribution processes including Order Entry, Inventory Control, Warehouse Management, CRM, Financial Management, Sales Reporting, Dashboard Analytics, and more. ERP-ONE+ also includes functionality like QC Tracking, RF Scanning, VMI, and Lot Control. Featuring an easy-to-use interface, ERP-ONE+ provides rapid access to all related customer and product data. ERP-ONE+ supports multiple industries including: Industrial Supply, Fasteners, San-Jan, HVAC, Food & Beverage, FMCG, Electrical, and Retail Distributors. ERP-ONE+ is recommended for businesses with revenue over $5...
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ERP-ONE+ User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 28 reviews

Bob

Company size: 11-50 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Ajax review of D1

One major benefit to ERP1 is the ability to manage sales from a market cost perspective versus the actual purchase cost. This enables the business to retain any margin gain realized through better sourcing or negotiating as well as to set cost true to the actual local market. In short, our margin gain in the first month was so significant I felt there had to be a system glitch. There wasn't.....

Pros

There are many features that support our daily;y operations so its difficult to select any particular module. The program performs as we expected it to. That's straight forward and can be seen through the demo. There's no buying a pig in a poke. So no surprises there. But one does take a leap of faith with respect to customer service after the sale and I can share that we have never been disappointed with D1's customer service. They walk their talk.

Cons

Honestly, nothing. Everything and everyone performed as it should and as promised.

Reasons for choosing ERP-ONE+

Overall ease of integration into our business, the host of needed application modules, interviews of other platform users and my personal assessment of their commitment to customer satisfaction.

Reasons for switching to ERP-ONE+

The platform was not adequate to suit our business needs.

Response from Distribution One

Bob, thank you so much for the review and feedback. We are thrilled to hear about your satisfaction with our support team, as we pride ourselves in taking great care of our customers. As always, if there is anything you need, please don't hesitate to reach out!

Replied February 2020

Njeri

Company size: 51-200 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2020

Satisfied Decision

My overall all experience with ERP-One+ is very pleasing. I found the implementation team to be very helpful and insightful. I found that additional training and help is provided when needed. I also enjoyed the User Conference which enabled me the opportunity to speak with other users of the program. This allowed me to learn more aspects of the program and how they used the program and tips and tricks that help me better understand the system. I also like the openness of the ERP staff to new ideas and improvements they are willing to make for their Customers.

Pros

The thing I like most about the software is the ease of use and the visibility it allows me to have that our old system did not have.

Cons

The Accounting system is not as robust as I would like. That an Accounting team for implementation was not on staff.

Reasons for choosing ERP-ONE+

They were more aligned with our Industry and the price was in-line with what we were looking to spend.

Response from Distribution One

Hi Njeri! Thank you for the review and feedback. We are so glad to hear about your positive experience with ERP-ONE+ and collaboration at our user conference! If there are any additional features related to accounting that you would like to see added, please feel free to suggest them to our support team to be considered for future releases! If there is anything else you need, please don't hesitate to ask.

Replied March 2020

Joseph

Industry: Consumer Goods

Time used: More than 2 years

4

Ease-of-use

out of 5
2.5

Customer support

out of 5
4

Functionality

out of 5

October 2015

Just a little extra Customer Service effort could make it excellent

Pros

Designed for distribution, good intuitive use and graphics. Solid forms and plenty of functional bells and whistles.

Cons

When help is needed on specific questions and implementation it is more difficult than it should be to get the full attention of someone who could help. Phone calls are best solutions, email requests often go into a black hole. Solutions discussed with one customer service rep often cannot be completed with that rep because you get the next available rep and you have to begin the process over, instead of picking up where you left off w/ prior rep. Has gotten modestly better recently.

Suzanne

Company size: 51-200 employees

Industry: Medical Devices

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

February 2020

Distribution One ERP-PLUS is adequate

It works, but others with more ERP experience than me find it limiting.

Pros

The logic of the system is rather straight-forward regarding information flow.

Cons

Documentation is VERY LIMITED and what is available is for 2nd (or maybe 3rd?) EARLIER versions...not the current version...so integrity is very questionable Inconsistency of programming and naming protocols (there are Invoice Programs that do not have the word INVOICE in them...so are unable to be found unless you KNOW their code) Dashboards are not customizable and COULD and SHOULD be .

Reasons for choosing ERP-ONE+

I was not part of that decision

Reasons for switching to ERP-ONE+

We had customized Netsuite SO MUCH over the years that we were unable to upgrade to the current version.

Response from Distribution One

Hi Suzanne, thank you so much for the feedback regarding our documentation and dashboards. We have noted your recommendations and submitted them to our product team for submission to our feature requests. If there is anything else you need, please feel free to reach out to our support staff and we'll be happy to help!

Replied March 2020

David

Company size: 11-50 employees

Industry: Wholesale

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

We learn something new everyday.

Our cost/benefit goals have been surpassed. With each month of experience, we continue to become more efficient.

Pros

Configurability and scalability. ERP+ allows you to modify the software to your needs in more ways than I had originally thought. No custom programing has been needed to satisfy us. The customer support team is top notch and easy to reach when we have a question or need a refresher.

Cons

The capability is so vast, I feel like we are only using 20% of the programs available. As they told us at implementation, it will take time for us to achieve confidence that we are maximizing the power of the software.

Reasons for choosing ERP-ONE+

It was by far the best solution for our needs and wants.

Reasons for switching to ERP-ONE+

The software wasn't very configurable nor scalable for our needs.

Response from Distribution One

David, thank you so much for the review and feedback. We're happy to hear about your success on the software and the positive experiences with our support team. As you and the team continue to grow with the software, please feel free to utilize us in order to maximize that potential!

Replied February 2020

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