All BILL Spend & Expense (Formerly Divvy) Reviews
1-25 of 408 Reviews
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Bailey
11 - 50 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed November 2020
Divvy - business credit cards as they should be
Zachary
Verified reviewer
Accounting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
The best software our company purchased in 2018!
Overall, Divvy has enabled my company to gain WAY better insight into where dollars are going. We now know where we are over-budgeting and under-budgeting each month. Divvy makes tracking business expenses fun — I never thought I'd say that!
PROSI first learned about Divvy via the daily business newsletter, Morning Brew. I was in disbelief that the product was totally free, so I scheduled a demo call. As it turns out, Divvy really is TOTALLY free. The app is incredibly user friendly and switching/updating budgets is surprisingly easy. But while the app interface is nice, the push notifications are wonderfully helpful, and Divvy travel has us saying bye-bye to Expedia, the REAL value our agency has found in using Divvy is the virtual card feature. As the Director of Marketing Strategy at a small Marketing Technology Agency, I manage a team of people who run a plethora of digital ads campaigns for numerous clients in any given month. Divvy's virtual card feature allows us to manage media buys on behalf of our clients without needing to open 100+ credit cards (or require the client to use their card). So, we're able to manage our clients' monthly spend and charge them a small admin fee (for putting the spend on our cards) without incurring ANY credit card fees.
CONSHonestly, there are really only two things I dislike about Divvy: 1. That there isn't a Divvy for PERSONAL spending (I've been Googling looking for something like this for the past few weeks now...nothing seems to exist!) 2. The saving a receipt feature/adding notes feature is a little spotty at times. I find that I often need to go back into a purchase and re-upload the photo of the receipt/re-type my note. Hopefully this is a bug that gets worked out with the next app update.
Vendor Response
Hi Zachary, Thanks for the feedback! I've sent your feedback regarding the photo receipt uploads to the director of product, and he's looking into a way to improve that process and ideally ensure that it never happens again. Just wanted to thank you personally for joining the Divvy family of happy customers, and for taking the time to leave a great review! -Mark
Replied December 2018
Anna
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Great program, simplifies expense tracking!
even though its a newer company, we love Divvy. Their customer service and support teams always do their best to make it a comfortable process for all users.
PROSsimplifies expense tracking, reimbursements, receipt collecting, approval process
CONSits newer so working out bugs still. I don't really think this is a big con, but its what I could think of
Reason for choosing BILL Spend & Expense (Formerly Divvy)
simplicity. Concur was way too robust for what we needed
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
at the time, expensify didn't have a corporate card. They do now, but we've learned how much easier and cleaner DIvvy is
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
The worst software purchase that I have ever experienced
Horrible and SUPER frustrating! When we were demoing the product we were told that the application process will take at the most a week, it took us 4 month to get our application approved. We have worked with following team: [SENSITIVE CONTENT]. It took sometimes several follow ups to get answer and any progress on the issues we were dealing with. In the end we had to go through their Credit Builder program to get set up on the system. Next was setting up integration with NetSuite, there was a small issue with set up and it took following up and 14 days for them to find solution. (having experience working with other softwares this is very very long time)And final issue, logging in only two weeks after everything was set up (users, departments, integrations ect.) we see message [SENSITIVE CONTENT]. Which we do and the support team tells us that they are closing Credit Builder program and if we are still interested in their spend software we are welcome to re-apply for Divvy at any time.This is the most frustrating experience that I had thought my career.
PROSCan't say anything here because I didn't even have an ability to experience the software.
CONSThe big one - support, from the start of application to installing the integration with Net Suite. Very slow to address the issues, team seemed very low on knowledge of the product and processes.The application process - limited to US only. If you want to apply for it and you are not in US DO NOT EVEN THINK about applying for it, the verification process was tedious and frustrating.
Vendor Response
Hello, I apologize that your experience with Divvy has not lived up to your (and ours) expectations. It looks your account has been reopened and is being reconsidered for a credit line at this point. If you are no longer interested in being reconsidered then we can take you off the list and close your account. Please reach out to us help@divvypay.com for further assistance. We appreciate you leaving a review, hearing your feedback will help us continue to improve the customer experience for you and others.
Replied January 2023
Emma
Telecommunications, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
A Game Changer for Us!
With BIll spend and expense, it makes it very easy for us to keep track of employee expenses but everything about the platform is all amazing. We have cards for everyone but also virtual card feature is great. To be able to upload the receipt from the app and to also approve/disapprove charges is great. We are truly grateful.
PROSThe thing we loved the most is how easy and amazing the platform in general is. We also absolutely love the mobile receipt feature. We hated keeping track of receipts.
CONSHonestly, nothing at this moment. We really love the product.
Vendor Response
Thank you for your feedback Emma. We are glad that BILL Spend & Expense is easy to use and makes keeping track of receipts less stressful. Our goal with having both the physical and virtual cards is to make it more efficient when you have workers on the go, so we are happy that this works well for your team. If you have any concerns in the future please feel free to contact 1(855)229-3111.
Replied September 2023
Kristine
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Expense and Reimbursement Management for next to nothing
Overall, implementing Divvy has ben a huge win for my organization. It's streamlined our expense reporting process, keeps all expense records within a single system and costs us nothing. We've used other paid platforms in the past, and Divvy's solution is far superior.
PROSWe rolled out Divvy in June of 2022. Every employee has a Divvy account for reimbursements; about 20% of our employees also have corporate credit cards. This is what works:- Easy to set up custom fields to correspond to our accounting system for expense coding and tracking- Budgets set up by functional team so managers are approving their direct reports transactions- Easy to adjust teams/budgets on the fly- App always works and employees can code charges and upload receipts seconds after a charge is made- Easy to administer; add employees, cancel cards or charges, delete employees, adjust budgets, add accounts. The system is simple to navigate and intuitive.
CONSSome drawbacks to Divvy - - No notification alerting you that a budget is getting close to its monthly spend limit- Employees need lots of education on how budgets work; they need to request funds BEFORE spending- Reimbursement tab needs to be more obvious. Managers don't check and can have employee requests languishing there for weeks- Reimbursements don't hit employee accounts for days after the funds have already been withdrawn from the company account
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
Expensify was expensive, not user friendly and had frequent issues with syncing correctly. Charges would take days or weeks to appear. Employee receipts would disappear. There was no way to easily track or make out of pocket reimbursements.
Caleb
Government Administration, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Divvy - Always Great Service with an Excellent App
Divvy has allowed our organization to set more controls and give more responsibility to managers through use of individual budgets. Divvy also has transactions show up in the users transaction log instantaneously, making it easier for individuals to do all of their admin work right away.
PROSMy favorite feature is the ability to control credit lines for individuals at any given time. If an employee who rarely uses the corporate card suddenly has a need, we can adjust accordingly.
CONSFor the time being, Divvy doesn't integrate with our ERP, Netsuite. As such, I have to import into our ERP with CSVs which isn't ideal. Divvy is currently BETA testing an integration with Netsuite so we are patiently awaiting the full release of that.
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
Expensify wasn't as user friendly when it came to how quickly transactions were entered into the transaction log resulting in loss of documentation for credit card users. The controls that are present in Divvy's system were also missing from our previous credit card provider.
Aaron
Religious Institutions, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Great Credit Card and Expense Tracking Software
I have loved Divvy! I highly recommend it. We are much more streamlined and misplace way few receipts.
PROSI love that we now have credit cards instead of a bunch of debit cards. I like the app a lot. My employees and I get a notification immediately on our phone to upload receipts, categorize the expense, and write any notes. I also love that I have control over how much money each of my employees have access to. I can easily take away and add more.
CONSI have had a few cons. 1) I am supposed to get a reminder email every Monday morning with a "to-do" list. I have gotten it about 50% of the time due to bugs in the system. The same goes for my employees. 2) I would love to not be able to approve my own transactions. 3) On the transactions page, place where you add filters seems not as well organized as I would like. I would love to be able to personally edit the order of the filters. I am constantly scrolling to the bottom.
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
We got a new bookkeeping company. Zoho helped us improve a ton. Divvy helped us improve a lot more now that our credit cards and expense reporting are all under the same roof.
Andrew
Religious Institutions, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Divvy is the best expense software by far!
Overall with Divvy, we’ve been able to increase visibility in spending, empower our employees to make purchases and allow our budget managers control over what is being spent from their budget. It has been a win-win-win for us. I can’t recommend it highly enough.
PROSI love that Divvy is not only free, but that it also allows you to manage expenses companywide we have about seven spenders in our small business and using Divvy allows us to assign budgets issue funds to particular employees and allow them to make purchases as needed. it also streamline to the bookkeeping process because all of the transactions are already categorized and require receipt upload it is absolutely fantastic.
CONSIt’s hard to think of anything I don’t like about the software because I love it so much the only negative I can think of is that setting it up to integrate well with your books can’t take a bit of time however, their team walks you through the entire process from beginning to end, which makes the process a lot easier.
Reason for choosing BILL Spend & Expense (Formerly Divvy)
Divvy was completely free and offered all the features that we needed to get started. The other alternatives either offered clunky integrations or some sort of upfront financial requirements. In order to get started. divvy was super easy to get approved and set up
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
We wanted to each of our employees to have their own cards and give our budget managers more visibility over what is being spent
Miguel
Environmental Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
EXACTLY WHAT WE NEEDED!!!
Their customer services is by far the best we have ever experienced. We use the live chat all the time and help get issues resolved right away. Also, they are constantly innovating, making processes more efficient and effective and take customer feedback seriously. Lots of the requests or comments I've had with them have turned into solutions within weeks. Everyone in our office loves Divvy and haven't had a single thing to complain about.
PROSFor years we had wanted to get corporate cards for staff but did not want to take the risk of not having credit and approval controls like we do now with Divvy. The ease of use, simplicity, and thoughtfulness that comes with Divvy is why we love it. Oh and it's free!
CONSI have not had a single issue with them.
Reason for choosing BILL Spend & Expense (Formerly Divvy)
The best and easiest customer experience with the app. It's clean, innovative, has been thought out well, and super easy to use. Also, their customer service has been 100% great, and it's free.
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
Credit control, manager controls, ease of use, mobile access, and cloud storage of transactions.
Stephen
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Seriously the Best App our Business Found, for Anything
If you're a small business with big monthly expenses, and petty cash headaches, Divvy is a no-brainer. Each of our field techs have a card we can control from the office, or divvy out funds as needed. As a small family business, this cut down on half our office work (and my mother no longer goes through receipts in the office; she can just retire) Divvy integrates with Quickbooks well, but here's the thing... we didn't even integrate it. Its simpler for us to keep it totally independent from other accounting software, because working in Divvy's web app is a joy. The UI is simple and great. All of our company payables and receipts management stays on Divvy, and our bank account shows one payment per week for Payables. That's it. The purchase info can't be messed up with bad OCR, because the info comes from the Bank account.
CONSNothing. So far it's perfect for us. We haven't been able to mess anything up yet.
Reason for choosing BILL Spend & Expense (Formerly Divvy)
-Instant reconciliation with purchases, and in-app labels if transaction details are incomplete. -Transparency of petty-cash funds. -Field tech credit cards with admin controls from app and web app -instant expense report creations. -No risk of Bad OCR creating repeat work (totals and info are pulled from the vender)
Miriam
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Seems too good to be true — but it's true
Expense management is not a stressor in my life because of Divvy, and for that I am eternally grateful.
PROSDivvy is as simple as it gets with expense management. Everyone on the platform, from myself as the one who implemented it for our team to the newest employee just onboarding, has had such an easy time navigating it and understanding their role on the platform. It is intuitive, quick, and seamless. The customer service team is second to none and any time we've had a request or question we get help right away from the best team out there.
CONSBusiness reporting could be made a little more nuanced for teams to be able to play with more views etc. in the dashboard, but this isn't a big enough con to move away from Divvy to anything else and they take innovation seriously. I won't be surprised to see more functionality here launch in the near future if enough customers are asking for it.
Darren
Airlines/Aviation, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Very quick and easy to implement with great customer service
Overall I very impressed with Divvy and the constant innovation of making using and administing the card easy.
PROSVery easy to integrate into our business and very user friendly software.
CONSOut of pocket reimbursement. Be easier once approved Divvy sent check to individuals and charge the Divvy account vs ACH funds to Divvy.
Reason for choosing BILL Spend & Expense (Formerly Divvy)
Cost and listening to customer needs
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
Cost and listening to customer needs
Jonathan
Marketing and Advertising, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2022
Divvy is an excellent overall package!
It's great to have a business line of credit available; really helped with my cashflow and having a card to give to others over which I have such a large amount of control is fantastic.
PROSI really like being able to upload receipts via the phone and being able to forward on email receipts because it helps me not forget!
CONSSome of the internal menus and the incentive interface are sluggish and unhelpful. Having a year lag on rewards is also poor. Finally, I would appreciate more accountability on how credit decisions are reached. Particularly after ledgers and statement of accounts have been given.
Reason for choosing BILL Spend & Expense (Formerly Divvy)
Divvy was more welcoming and user friendly.
Marc
Primary/Secondary Education, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Exactly what you need to manage expenses
I have been very happy with Divvy. The customer service, the simplicity of the system, the ability to budget are all been what we needed in an expense company credit card system.
PROSIt allows the creation of budgets. We can create budgets and give anyone access to a budget or not. Giving us the flexibility to give everyone a card and issuing funds on an as needed basis. Divvy also is constantly looking for ways to improve the product and make it better, for instance the dashboard of how many transactions need to be approved or completed.
CONSIt is hard to think of any, one thing I would like the ability to do would be to drag an email into the receipt box as a number of receipts are not attachments or pdfs. Watch they will upgrade the system to do this in the next release.I did think of one...card holders sometimes have been denied transactions when they have funds on their cards and or budgets. This has been very inconvenient for those traveling.
Reason for choosing BILL Spend & Expense (Formerly Divvy)
Budget Management Capabilities
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
Spending limits and budget management capabilities.
Kevin
Religious Institutions, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Divvy is a great product
It has eliminated missing receipts and automatically posts expenses to our accounting system (Quickbooks Online). Virtual cards eliminate overcharges and fraud.
PROSWe have had problems with volunteers and staff turning in credit card receipts. That is now a thing of the past - finally! It has totally eliminated that problem. When there is a missing receipt, now I know it within a couple days instead of a couple months. The users love it too because they don't have to worry about saving and turning in receipts as well. Just take a picture of it at the time of sale and they are done! The recent integration with Quickbooks was HUGE for us. Now most data entry of expenses is automatic as well. Very easy to use most of the time, and it's free!
CONSGetting the hang of allocating budgets can be tricky. And if you have a budget used by multiple people it presents additional challenges trying to allocate funds between multiple people. Auto payments take a few days to free up funds. And virtual subscription cards don't reset until first business day of the month, which can be a problem if charges are attempted on the 1st and it is a weekend.
David
Wholesale, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2022
Divvy is amazing!
The people are awesome...the app is effortless....I can't imagine life without Divvy anymore.
PROSTime savings, faster expense approvals, cash rebates & increases in enterprise value.
CONSNeed a better mileage reimbursement app, which we understand is coming.
Reason for choosing BILL Spend & Expense (Formerly Divvy)
Cost savings, cash rebates and happier travelers
Reasons for switching to BILL Spend & Expense (Formerly Divvy)
Cost and cash rebates
Jennfer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT