Overall it's a better system. Customer support is great and helpful too, they helped me get better rates for a Fulfillment shipping order.

It was difficult for us properly track shipments, etc and Easyship does a way better job at this, you don't have to go out of the app for anything.

We have to set up accounts for operations in every country. Can't have a single account for shipping from US, UK for example, it has to be separate.

While under no obligation to do so, Support went above and beyond to intercept a shipment for our company on behalf of one of our clients. This makes us, and more importantly our clients who were gifting shipments to prospective clients of their own, look really good.

The free version no longer supports easily formatted shipping label printing. But can't complain too much for all the no-cost value we receive.

Average given the service is now costing us money with overage charges and no recourse with shippers like canpar.

Ease of use and labels printed quickly-choice of carriers and it does generally make shipping packages easy

Add on charges after shipments have left by carriers so it leaves no room for shipper to adjust charges to customer as we get the upcharges 3 weeks after shipment has left to the client. Charges are up to 30% or more of initial shipment cost...even though we use scales and accurately take measurements and keep pictures of shipments . We lose money at this rate so no the system does not work if the prices quoted are not correct on your site for a retailer.

Cost and ease of use are great with Easyship!

We don't have any negatives with Easyship.

Once you have set up the software and processes it is very simple to use and fairly user friendly. I have to say on starting up I did lean quite a bit on the help desk and the guys in Singapore are extremely helpful. I am sure we all go through the same experiences and when it comes to automated help desks and 1 hour push button options it really stops you from using the platform. Easyship are right on the ball, there to help you through the process and set up's and once done its all pretty straight forward. Had no problems at all and I use them weekly with no issues to date. Cost effective, efficient and always deliver.

Simple to use. Easy to set up the basics when its running in parallel with an online platform already set up. Gives many options for delivery and reasonably dynamic. Once you have a purchase on your platform logging into Easyship to logging back out again having completed all your shipping requirements takes all of about 2 minutes. I personally like the help desk realtime, real person interaction to resolve any technical issues you have quickly and promptly. A lot of companies could learn lots from having a helpdesk like yourselves. Polite, helpful, quick and efficient, there to help ! Can also deliver to my neighbouring country with easy.

There are quite a few behind the platform options that are somewhat confusing and not fully understandable but not essential to daily operations. Some of the things you would think should be very simple to replicate don't appear to be. The manual order delivery process is complicated and troublesome and requires an understanding.

It's used by a wide variety of postage negotiators/handlers, so this one account will link rather easily with multiple shipping applications (if you use multiple ones, obviously). They give you access to rates based on your volume, so the more you sell, the more discounted rates you receive. It does this automatically as well, so you don't have to manually do anything to receive the commercial rates. Combining bulk import orders and printing combined shipping invoices for the correct weight of the combined items is very helpful as well.

Adding funds to your balance is a one-time thing, and if there are issues, such as refunds on a shipping, it goes back into your Easyship balance, instead of going back on the card you paid with (similar to a store only offering a return in the form of a gift card). There has to be a postage balance ready on your account for shipping in order to print labels, they won't just charge you per label. They make you reload your balance in $10 increments, which means you're always giving them more money than the shipping actually costs, even if the difference does carry over for future orders.

Very good. I started using EasyShip because I’m using Sellbrite and it doesn’t print labels in bulk. Sellbrite has EasyShip as one of their partners so I decided to try it since I do need to do multiple packages at one time. It was confusing at first, I thought I was supposed to be able to import my inventory but never could see any of my products. But that was my misunderstanding, I imports orders only and adds the products as they sell (basically just tracks package size, weight and category to declare it for customs). I didn’t have any active orders the first time I was trying to use it which is why it didn’t seem to be doing anything. A couple weeks later I tried again when I had orders and I figured out how to import orders. It doesn’t seem to transfer over the package size and weight, which I do have for the products in Sellbrite but I have to transfer that info over manually. It saves it after the first time a product sells. It doesn’t cost anything to use except what I buy in postage which the prices are comparable to what Sellbrite costs are. And it did give me a coupon for extra postage which was really great, used that up! It does multiple shipments really well. And I love how I get the file of all the invoices and all the labels and can print them all in one shot. It was a little trickier to learn, but I’m glad I did. I plan on continuing to use it.

It does multiple shipments at one time. Sends me the labels and invoices all in one file to print all at one time which is a great time saver.

A little tricky to learn to use but glad it did. It just could have bee a little clearer on what to do and expect on how to download orders.

Ease of use, integration power and consolidation of shipping information

The integration has saved me hours in maintaining and keeping our customer up to date with their orders. It's great that I don't feel in the dark where the packages are exactly at just a few clicks. The shipping integration with Shopify is wonderful since it allows us to be transparent with the shipping fees.

Sadly, there's still a lot of improvement needed to filter invalid, incomplete and wrong addresses esp. from international orders. Hopefully they'd have this feature soon where it will not get the purchase completed until a valid address is supplied

Great for small businesses that are unable to meet the minimum orders of courier companies. All labels are generated for us automatically and is so easy to use.

Sometimes, it takes too long to get a reply from Easyship if we need to urgently track down a package.

I'm able to ship products to my customers for less money than I was charging them to go to USPS which helps them to decide if they want something shipped to them or not.

The last time I used it, the price came up as $1 more than what was originally quoted.

Easy ship is pay as you go, pre paid shipping. 6 months after I stopped using Easy Ship, they fraudulently charged my credit card for [SENSITIVE CONTENT HIDDEN]. How do thet come back and charge me for what I have already paid? It's PRE PAID!!! All shipping information was absolutely correct and paid up front.

easy to use, and integrated well with my selling platforms

It's pre paid.... but it's apparently not

Nothing! This company does not provide anything special. There are tons of other companies like this out there.

I do not recommend Easyship at all!!! Your packages will get lost all the time. They force you to pay more to buy additional insurance or you will never get a refund. If you contact the courier, they say since the label was purchased through a 3rd party, they are responsible for the refund. But then Easyship says they are not responsible for anything. They are just a middle man. DO NOT USE THEM. You will never get decent customer support, refund, or any help to get your packages back. We lost thousands of dollars for the past 4 months. Never have been able to recover the lost packages, or get a refund. We are going to deal with this legally. If they offer a service, they must stand behind the quality. Not just say oh we cannot help you!!! STAY AWAY FROM THIS HORRIBLE COMPANY!!!

We save money on shipping and we have been able to sell globally thanks to the taxes and duties support. The app is free so we only pay according to our volume of sales.

Easyship has been of a great help and flexibility from the beginning. They have shown great flexibility and adapted to our business and shipping problematic. Customer service is very efficient and reactive. Highly recommended partner.

Unfortunately, origin shipping countries are limited to USA, Hong Kong and Singapore. Looking forward to have more origin countries

Integrations with Amazon marketplace and vast choice of couriers, it allows us to save lots of time and to match the delivery time and budget at our disposal.

To pay all in advance. Differently from standard shipping couriers you can't leverage on the usual 30days payment terms.

Poor response from support on the additional charges. I have already removed this plugin from my website and will no longer be doing business with this company.

Links with popular ecommerce software pretty seamlessly. Provides real-time rates*(see below) and gives customers several options for shipping with major carriers worldwide.

After using this company for over a year, suddenly received numerous "residential delivery surcharges" for FedEx deliveries that occurred over the past several months. After contacting support, was told that I must pay these surcharges, even though the on-screen total at the time of payment did not reflect these charges. This is a pay-as-you-go service, so all charges should have been assessed up-front.

Easyship really does make it easy, because I am able to not only print my labels, but also packing slips and customs forms when needed. It also integrates right into our QuickBooks account which means less work for me.

I like Easyship for how easy it is to print shipping labels at a discount even while using multiple sales channels. We are currently using Shopify and Amazon, and can also print labels from other channels like Ebay and Etsy eventually, because we can manage batch orders from any and all channels through Easyship. The discount on the labels is a major plus too. I also like that it automatically works with all the postal carriers we use, such as USPS, UPS, FedEx, & DHL.

There's nothing I don't like about this application. I really feel like they thought of every thing.

Easyship is easy to use, reliable and cost effective especially for a new startup like myself. I have been using Easyship for over 3 months and I will definitely recommend them. Saves me so much and streamlines the fulfillment process.

Easy integration & syncs perfectly with Shopify store. Support is responsive and helpful. I like how it gives me and my customers a choice of who they like to ship with and the costs are displayed upfront without any surprises.

Contacting the different service providers can be confusing- having a central contact number would be much easier with automated call forward to the specific delivery provider. Not able to specify delivery dates with the service provider- sometimes my customers request for delivery only on specific date- but there is no option to choose this.

The company does a horrible job of supplying correct paperwork, logistics, communication and just getting the shipment to the destination. So far about 15% are returned due to a variety of reasons if they even give a reason. They request MSDS on items that do not have one, they lose shipments, the do not supply the correct amount of invoices, and when you try to correct things it's extremely difficult to get help. Always get a message how busy they are due to covid delays [just a broad excuse for slow poor service]- maybe you wouldn't be so busy if you properly delivered items.

Somewhat easy for basic items but I can honestly say I do not like the company or their software. Extremely poor for a variety of reasons, some stated below.

Incorrect paperwork given. Lack of instructions for shipments.

Good, it's been a real help in shipping our items worldwide at affordable rates.

The prices for shipping are good and it allows us to ship worldwide with reliable couriers at affordable rates. The interface is easy to use but limited in capability. Service is good but it can be time-consuming at times to resolve issues, as the staff is not always familiar with the functionality.

The interface doesn't allow copying of previous shipments, which is a time-wasting drawback. The prices sometimes increase when you move back and forth between the shipment details and courier selection page to double check the details (but without making any changes).

I do not think that I really get a benefits as some of the courier services actually is not the cheapest in Easyship. However, I did like to link my order to easyship which can let the workflow to be more efficient.

We most like the integration with Shopify which make us reduce the mistake of typing error. Furthermore, I can compare the shipping cost between different courier services especially for our overseas order.

The shipment price is not the lowest. We have to wait a few minute for the airway bills. We do not to fill in the dimension of the parcel but not for every products.

Terrible. Working directly with freight companies saved money and time.

The application itself is buggy at best, unusable at worst.

Theres little to like. There are a tone of limitations to the application form both technical and product perspectives. Insurance claims are impossible to resolve and disputing overcharges awful. Both processes are designed to be hard and time consuming. Please do not use this service.

We used to be able to only sell to local customers and even if we want to sell internationally, the courier cost is hardly feasible for us who are just starting out with not much volume. Easyship saved us by providing great courier shipping rates for our occasional international orders. This helped us to be more confident and allowed us to plan better for our expansion to sell internationally. So glad that I found Easyship!

Easyship is transparent, easy to use and flexible. We love it that there are no hidden charges or surprises for us which allow us to quote our customers confidently. Getting a quote is easy, you do not need complicated package details at all. Easyship is flexible in terms of shipping options and cost. That allows our customers and ourselves to save more when we do not need a crazy urgent delivery.

Nothing much actually! It has been a joy using Easyship so far!

This company was a nightmare from the start, just trying to fund an account is a joke, downhill from there.

If your packages go missing you're on your own, Easyship can't help. 130 days for a 28 day delivery...

They offer couriers and give shipping times that are a joke

The main issue with their service is the lack of customer service and follow up. We had a package sent and it sat for over a week in a warehouse. Easyship never took action until we contacted them. They didn't send tracking details, were ineffective at follow up, lied about the status of the package and were not proactive to attempt to resolve it. We had to follow up directly with the courier who was exceptionally more engaged than Easyship. Easyship is an unnecessary part of distribution and do not recommend using them as they do not have the capacity to deliver on their business promise.

It was easy to use. However, this does not mean it was intuitive. They have a long way to go before they are a value to end users.

If a mistake is made or instructions are not clear, there is no way to correct it other than starting over again.