---
title: "Easyship Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of Easyship. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Easyship is a good fit for you!"
source_url: "https://www.softwareadvice.com/scm/easyship-profile/reviews/"
page_type: "reviews"
language: "en"
---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/)

/

[Easyship](https://www.softwareadvice.com/scm/easyship-profile/)

/

Easyship Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/scm/easyship-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/scm/easyship-profile/alternatives/)

# Easyship User Reviews

## Reviews summary

- Overall rating: 4.4/5
- Total reviews: 290

### Secondary ratings

- Ease of use: 4.4/5
- Customer support: 4.2/5
- Value for money: 4.2/5
- Functionality: 4.1/5

### Rating distribution

- 5 stars: 199 reviews (69%)
- 4 stars: 48 reviews (17%)
- 3 stars: 16 reviews (6%)
- 2 stars: 3 reviews (1%)
- 1 star: 24 reviews (8%)

### Most mentioned pros

- We use Easyship specifically to manage international shipments for our EU 3PL operations, and it has been a reliable solution for our needs.
- Easyship has made international shipping far more accessible for my business, and the onboarding support from [sensitive content hidden] was genuinely exceptional.
- It provides a good overview of the packages sent, and the statistics allow you to get a good overview of your shipments.

### Most mentioned cons

- its pricing structure, which can be complex and may not always offer the best rates for smaller shipments or businesses with lower shipping volumes.
- Occasionally, multiple glitches can occur at the same time, which may disrupt the processing and timely shipment of orders.
- We had to use the live API, which created a lot of problems since our account was blocked once we started using the API.

## Easyship customer reviews

Showing reviews 1-25 of 290 (page 1).

### Easy @ EasyShip

- Overall rating: 5/5
- Reviewer: Kenneth A.
- Verified reviewer: Yes
- Industry: Education Management
- Company size: Self-Employed
- Product usage: Used weekly for less than 6 months
- Reviewed: May 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

[sensitive content hidden] did a very good job helping to reduce shipping costs for my new business AndersonsAsimovBooks.com and via AbeBooks.

#### Cons

Nothing went wrong as I was coached online to make the upgrade work. It was easy with a little support

#### Vendor response

Thank you for choosing Easyship!

Replied June 2026

---

### Intuitive and effective shipping platform

- Overall rating: 5/5
- Reviewer: Jonathan G.
- Verified reviewer: Yes
- Industry: Electrical/ Electronic Manufacturing
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: April 2025
- Review source details: This review was submitted organically. No incentive was offered

Very positive experience, has been helpful for us to reach our shipping goals and keep track of shipments. Overall has been a good partner for our shipping needs!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Very easy to use software, intuitive and clear UI. Shipment creation is easy, clear, and hassle free. Provides a lot of useful shipping data for tracking shipping spend. Shipments are very easy to navigate and the search function has many different vectors. Customer service has been prompt and helpful when needed.

#### Cons

EasyShip does not support some kinds of lithium battery shipments, so if you ship lithium batteries you will have some limitations.

#### Reasons for switching to Easyship

Software was out of date and difficult to use, frequently crashed and broke with very update

#### Vendor response

Thanks for choosing Easyship!

Replied April 2025

---

### Best for international shipments

- Overall rating: 4/5
- Reviewer: Paula K.
- Verified reviewer: Yes
- Industry: Retail
- Company size: Self-Employed
- Product usage: Used weekly for less than 12 months
- Reviewed: September 2019
- Review source details: This review was submitted organically. No incentive was offered

I now mostly use for international shipments Would be good if we were notified when local couriers stop work with them

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

Easy to use Free integration with Shopify that works great for customers Great international service

#### Cons

Local delivery options are not as good Confusing when issues with couriers as EasyShip advise to contact the courier directly and the couriers most of the time will advise to contact EasyShip

---

### Up to now very good! Good rates effective support team

- Overall rating: 5/5
- Reviewer: Fred s.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: July 2025
- Review source details: This review was submitted organically. No incentive was offered

Still testing good for now easy integration system works well and good support clear billing and helpful staff

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Well coded website - ship with canada post - billing reports very easy to understand and simple straight to the point

#### Cons

Subscription price a little high and phone support would be appreciated for all paid subscriptions...

#### Reasons for choosing Easyship

too expensive rates were not good.......

#### Reasons for switching to Easyship

Horrible communication with clickship and never resolve issues when they occur - random fees and back billing with limited explications

#### Vendor response

Thank you for choosing Easyship!

Replied July 2025

---

### Great customer service

- Overall rating: 5/5
- Reviewer: Sophie R.
- Verified reviewer: Yes
- Industry: Apparel & Fashion
- Company size: 2-10 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: October 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Quick customer support response with clear instructions. The representative, [sensitive content hidden], provide screen shots of what needed to be done and it worked in a few minutes.

#### Cons

I find Easyship complicated to use, but at least there's great customer support and I hope to familiarize with the service more.

#### Reasons for choosing Easyship

For the growth possibilities and the ability to ship abroad.

#### Vendor response

Thank you for choosing Easyship!

Replied October 2025

---

### Not so easyship

- Overall rating: 1/5
- Reviewer: Alex H.
- Verified reviewer: Yes
- Industry: Food & Beverages
- Company size: 2-10 employees
- Product usage: Used daily for free trial
- Reviewed: June 2025
- Review source details: This review was submitted organically. No incentive was offered

Awful, the most shocking customer service especially [sensitive content hidden], he must have been taught customer service by [sensitive content hidden]

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

There is not any pros, the most shocking company I have ever used, with a complete lack of communication. I cannot believe I had to give a star, it made me sick.

#### Cons

They smashed my delivery from overseas, I finally got the insurance payout approved which was paid to easyship and I am still trying to get it paid to my bank account.

#### Reasons for switching to Easyship

As dated shocking service and customer service

#### Vendor response

Hi Alex, I'm sorry to hear about your experience. Our team have reached out to you to help find a resolution. If there's anything I can do in the meantime, please email me at tom@easyship.com. Best, Tom, Co-founder @Easyship

Replied June 2025

---

### Awesome service

- Overall rating: 5/5
- Reviewer: Louis-Emmanuel I.
- Verified reviewer: Yes
- Industry: Accounting
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: April 2025
- Review source details: This review was submitted organically. No incentive was offered

They are great. The service is very efficient and convenient. I recommend working with Easy Shop.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

They answer very fast and are always available. They provide precise and clear information and fix any issue very quickly ! The service is top notch.

#### Cons

Nothing at all. Or maybe, since I have to write something, the look and feel of their application website could be better. But it works perfectly and that's all a seller is asking for.

#### Reasons for choosing Easyship

Because they answered faster to my demands and the other alternative I tried first didn't work right away. It needed configuration and knowing that was opaque. I didn't know if it didn't worked or if I needed to make a little setup. I tried to call them. They didn't pick up. I switched.

#### Vendor response

Thanks for choosing Easyship!

Replied April 2025

---

### Easyship is the best option for small business shipping needs!

- Overall rating: 5/5
- Reviewer: Marcia C.
- Verified reviewer: Yes
- Industry: Arts and Crafts
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: March 2025
- Review source details: This review was submitted organically. No incentive was offered

I am very grateful for this wonderful service! It offers the best rates for multiple couriers and shipping services and when I needed support they were fast and efficient. Thank you so much and keep up the great work!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love using Easyship. It offers the best shipping rates and amazing support.

#### Cons

Some of the couriers may have incorrect shipping time estimates.

#### Reasons for switching to Easyship

Best service options and rates from easyship.

#### Vendor response

Thank you for choosing Easyship!

Replied March 2025

---

### Wonderful customer support

- Overall rating: 5/5
- Reviewer: Dawei D.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: May 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It works really well. I also really love the support, highly qualified experts are available on chat even on weekends.

#### Cons

I don't really have anything negative to say. Easyship has been working well for my commerce application. I switched from another company, and I am happy with it.

#### Reasons for switching to Easyship

Shippo had a limit of orders that can be placed through my website

#### Vendor response

Thanks for choosing Easyship!

Replied May 2025

---

### Testing and Evaluation

- Overall rating: 3/5
- Reviewer: Barry E.
- Verified reviewer: Yes
- Industry: Import and Export
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: August 2025
- Review source details: This review was submitted organically. No incentive was offered

As mentioned, I've only been playing with the website to explore and test different features. When I've had a question, reaching a HUMAN to chat with was very helpful. (I hate bots)

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

It has the potential to be very valuable to me to overcome the USA tariff issue that has just cropped up. I have NOT yet used the shipping service, as I'm in the testing and evaluation mode.

#### Cons

Some minor things with entering shipment information. A slider is used to indicate prepaid tariffs and it's not clear which position it should be in. It would be easier to determine if there were appropriate check boxes.

#### Vendor response

Hi Barry, Thanks for your feedback. Our team would like to assist you with how to best utilise the platform - please send us an email to support@easyship.com with your details.

Replied September 2025

---

### We're Big Fans of Easyship

- Overall rating: 5/5
- Reviewer: Wendell Lynn S.
- Verified reviewer: Yes
- Industry: Publishing
- Company size: 2-10 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: January 2025
- Review source details: This review was submitted organically. No incentive was offered

Easy and professional in every way. Highly recommended!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

We've been very pleased with all aspects of Easyship, including great customer service from people like [sensitive content hidden]!

#### Cons

Not applicable.

#### Reasons for choosing Easyship

I tried both and liked Easyship better. Easy!

#### Reasons for switching to Easyship

Price. Easyship was the way to go for us, based on price and more.

#### Vendor response

Thanks for choosing Easyship!

Replied January 2025

---

### Reliable Partner for Crowdfunding Project Fulfillment

- Overall rating: 5/5
- Reviewer: Ivana L.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used monthly for less than 12 months
- Reviewed: September 2025
- Review source details: This review was submitted organically. No incentive was offered

Our overall experience with Easyship has been very positive. The sales team, especially [sensitive content hidden] , made the onboarding process smooth and transparent. Having [sensitive content hidden] as our Success Manager has also made a huge difference, she’s been attentive, supportive, and always proactive in making sure things go smoothly. The platform itself is intuitive and easy to use, which has simplified our logistics and saved us time. Combined with the strong customer support, Easyship has been a reliable and effective solution for our shipping needs.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

What I’ve liked most about Easyship is the seamless connection with our Customer Success Manager. That partnership has been a key point in making sure everything runs smoothly and that we feel fully supported throughout the process. In addition, the platform itself is very intuitive and easy to use, which makes managing shipments efficient and stress-free. The ability to track, compare, and manage options in one place saves us valuable time and ensures we’re always making the best choices for our customers. Overall, the combination of strong customer support and a user-friendly platform has made Easyship an excellent solution.

#### Cons

What we liked least was the delay in processing refunds and credits, as well as the payment process for invoices. Since these were handled via wire transfer, it slowed things down quite a bit. It would be a big improvement if payments could be more automated, with the option to pay directly by credit card or PayPal through the portal or via a secure link. Additionally, if shipping costs could be lowered, it would make the platform even more competitive.

#### Vendor response

Thank you for your kind feedback; we're thrilled to hear you're pleased with the service!

Replied September 2025

---

### Navigating Complex Logistics: How [sensitive content hidden] and Easyship Saved the Day

- Overall rating: 5/5
- Reviewer: Cesar Y.
- Verified reviewer: Yes
- Industry: Translation and Localization
- Company size: 2-10 employees
- Product usage: Used monthly for free trial
- Reviewed: March 2026
- Review source details: This review was submitted organically. No incentive was offered

My experience with Easyship has been excellent, particularly when it comes to handling complex international logistics. While the platform is powerful and automated, the real value appeared when we faced a difficult shipment. [sensitive content hidden] stepped in and was a total lifesaver—she coordinated directly with the management and logistics teams to ensure everything was delivered successfully despite the hurdles. It is rare to find a service that combines such advanced technology with such dedicated, human support. Highly recommended for any business shipping globally

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

I had a critical international shipment that was becoming quite complicated, but [sensitive content hidden] from the Easyship team was an absolute game-changer. She stepped in, coordinated directly with the logistics and management teams, and provided constant support throughout the entire process. Despite the initial hurdles, she ensured a successful delivery. It’s rare to find this level of dedication and problem-solving. Huge thanks to [sensitive content hidden] for her professionalism!

#### Cons

The platform is incredibly powerful, which means there is a bit of a learning curve at the beginning. With so many carriers and automation rules, it can feel a little overwhelming for a first-time user. However, once you get the hang of it, the efficiency is worth the initial effort.

#### Vendor response

Thank you for choosing Easyship!

Replied March 2026

---

### Good Customer Service Support

- Overall rating: 5/5
- Reviewer: Kristine T.
- Verified reviewer: Yes
- Industry: Music
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: October 2025
- Review source details: This review was submitted organically. No incentive was offered

Overall, I like it because it makes managing and shipping my company’s orders straightforward, efficient, and stress-free.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Their customer support is impressively fast, providing timely updates and keeping you fully informed on all progress in a professional and dependable way.

#### Cons

Occasionally, multiple glitches can occur at the same time, which may disrupt the processing and timely shipment of orders.

#### Vendor response

Thanks for choosing Easyship!

Replied October 2025

---

### Good support

- Overall rating: 5/5
- Reviewer: Allen S.
- Verified reviewer: Yes
- Industry: Apparel & Fashion
- Company size: 2-10 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Good rates, customer service is great if you connect with the right person I'd say. Initially faced a few hiccups but as soon as Sruthi took over my case it was handled all smoothly. Couriers were over charging me for no reason and she helped me get the cases escalated and they finally refunded the fee.

#### Cons

Possibly faster resolutions would be better. I understand they don't operate couriers themselves but still would just be easier if faster.

#### Vendor response

Thanks for choosing Easyship!

Replied April 2026

---

### Easy ship 10 out of 10

- Overall rating: 5/5
- Reviewer: Ryan W.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

Our overall experience was fantastic all because of [sensitive content hidden] support walking us through the entire process!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The support at easy ship is outstanding!! [sensitive content hidden] walked us through everything step by step and was very thorough and communicative during the entire process.

#### Cons

Process implementation. But still was not bad at all. It took a few days to go through the whole process, but in the end it was all worth it.

#### Vendor response

Thanks for choosing Easyship!

Replied April 2026

---

### Chat Help for Shipping Issue

- Overall rating: 5/5
- Reviewer: John D.
- Verified reviewer: Yes
- Industry: Consumer Goods
- Company size: 2-10 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: September 2025
- Review source details: This review was submitted organically. No incentive was offered

Very easy chat. Quick and available. Friendly and solved the problem quickly. It's not the first time that it has gone well with the customer service

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 3/5

#### Pros

Great Customer service. Good rates. Very little downtime. Easy to use interface. Good Prices. I recommend.

#### Cons

This is a human but it is all I want to say. Sometimes glitchy software, but the customer service is stellar!

#### Vendor response

Thank you for choosing Easyship!

Replied September 2025

---

### Amazing customer support!

- Overall rating: 5/5
- Reviewer: Beverley W.
- Verified reviewer: Yes
- Industry: Media Production
- Company size: 2-10 employees
- Product usage: Used weekly for free trial
- Reviewed: October 2025
- Review source details: This review was submitted organically. No incentive was offered

Easy and excellent. It makes all my shipping headaches disappear and is backed up by excellent support!

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Really helpful support team! From the moment I expressed an interest, I could talk to. a person who answered my questions and help with the set-up process.When I had a query regarding a shipment, [sensitive content hidden] helped me quickly and sorted out the problem, reverting to me when it was all done. I have not experienced such great customer care in a long time!

#### Cons

I guess that the part I like least is that my PRO trial expires in a few days and then I have t pay the subscription, but it will be worth it

#### Vendor response

Thank you for choosing Easyship!

Replied October 2025

---

### Excellent Customer Support!

- Overall rating: 5/5
- Reviewer: juan m.
- Verified reviewer: Yes
- Industry: Retail
- Company size: 2-10 employees
- Product usage: Used monthly for less than 2 years
- Reviewed: June 2025
- Review source details: This review was submitted organically. No incentive was offered

We had a few issues with shipment adjustment charges, and while the situation was frustrating at first, I want to highlight the exceptional customer service we received from the Easyship team. They handled our concerns with professionalism, communicated clearly throughout the process, and ultimately resolved our claims fairly and to our satisfaction. We truly appreciate their support and the attention given to our case. It’s reassuring to know that Easyship stands behind their users when issues arise. Thank you again for the great service!

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Easyship helped us resolve our issue quickly and professionally. We're very happy with the service and appreciate the reliable support.

#### Cons

We were overcharged due to courier errors, which took time to resolve. While this wasn’t directly Easyship’s fault, we hope for better oversight and quicker resolutions moving forward.

#### Vendor response

Thanks for choosing Easyship!

Replied June 2025

---

### MCDM Productions

- Overall rating: 5/5
- Reviewer: Geoff C.
- Verified reviewer: Yes
- Industry: Entertainment
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: March 2025
- Review source details: This review was submitted organically. No incentive was offered

Good automation, responsive customers service.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

The Shopify and Backerkit Integration are important to streamlining our shipping process between our web-store and crowd funders.

#### Cons

Took a while to figure out the process for international shipping with DPP.

#### Vendor response

Thanks for choosing Easyship!

Replied April 2025

---

### My experience dealing with Easyship

- Overall rating: 4/5
- Reviewer: Ni Wayan Y.
- Verified reviewer: Yes
- Industry: Arts and Crafts
- Company size: 2-10 employees
- Product usage: Used monthly for less than 2 years
- Reviewed: April 2025
- Review source details: This review was submitted organically. No incentive was offered

Easy to get shipping quotation, get quick response and assistance needed from customer service

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

It is easy to get a quotation from many different courier choices, with detailed information on shipping rates, estimated arrival, pick-up, etc.

#### Cons

It's not a big deal. I just found it difficult to track the shipment, but the customer service was so helpful that they shared the link for it.

#### Vendor response

Thanks for choosing Easyship!

Replied May 2025

---

### Helpful customer service [sensitive content hidden]

- Overall rating: 5/5
- Reviewer: Lilian L.
- Verified reviewer: Yes
- Industry: Design
- Company size: Self-Employed
- Product usage: Used weekly for more than 2 years
- Reviewed: March 2025
- Review source details: This review was submitted organically. No incentive was offered

So far the platform is good and I was lucky when I had a problem with my parcel, customer service [sensitive content hidden] was super helpful.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 4/5
- Functionality: 3/5

#### Pros

This customer service [sensitive content hidden] is super good and detailed to help me. Highly recommeded!

#### Cons

I wished they have chat support for basic customers

#### Vendor response

Hi Lilian, Thanks for choosing Easyship! We're here to help you every step of the way and if you need any assistance, please don't hesitate to contact us anytime.

Replied March 2025

---

### Would surely recommend Easyship to all small scale to large scale business users

- Overall rating: 5/5
- Reviewer: Sachin B.
- Verified reviewer: Yes
- Industry: Import and Export
- Company size: Self-Employed
- Product usage: Used daily for less than 2 years
- Reviewed: February 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Easyship is one of the top shipping companies, offering some of the most affordable rates available. Their user interface is straightforward and easy to use. I've been with them for the past year and have saved hundreds of dollars. Additionally, their claims resolution team is highly responsive. I filed a claim about three weeks ago, and it was approved quickly. I highly recommend Easyship to all small business owners.

#### Cons

The only downside I can think of is that their basic plan doesn’t offer the option to speak with a live agent.

#### Vendor response

Thanks for choosing Easyship!

Replied February 2025

---

### Great customer service

- Overall rating: 5/5
- Reviewer: Mike M.
- Verified reviewer: Yes
- Industry: Retail
- Company size: Self-Employed
- Product usage: Used daily for less than 6 months
- Reviewed: March 2025
- Review source details: This review was submitted organically. No incentive was offered

My overall experience is very positive. I like that issues are taken seriously by customer service and addressed expediently.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Great customer service and assistance. I had in issue with an order and was able to get compensation for it being lost and not delivered.

#### Cons

Overall I am happy with the service. I don't have any complaints right now

#### Vendor response

Thank you for choosing Easyship!

Replied March 2025

---

### Amazing service

- Overall rating: 5/5
- Reviewer: Robert B.
- Verified reviewer: Yes
- Industry: Consumer Goods
- Company size: Self-Employed
- Product usage: Used weekly for less than 12 months
- Reviewed: March 2025
- Review source details: This review was submitted organically. No incentive was offered

Great, I'm so glad I discovered easyship

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Amazing service. Reply back quickly and help out with any questions or issues

#### Cons

Can't think of anything at the moment...

#### Vendor response

Thank you for choosing Easyship!

Replied March 2025

## More reviews

[Next reviews](https://www.softwareadvice.com/scm/easyship-profile/reviews/?page=2)

---

Easyship Reviews, Pros and Cons - 2026 Software Advice