ecomdash

RATING:

3.74

(108)

About ecomdash

Ecomdash is a cloud-based inventory management system that integrates standard inventory management features with order management and shipping management capabilities into one platform. It is designed for small to midsized online retailers who sell through multiple channels. Key features of the system include multi-warehouse dropship management, multi-warehouse inventory management, and barcode generation. With ecomdash, users can automatically sync inventory levels across all of their channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, allowing users to easily list products for sale on both channels. The platform sends and receives data from online sales channels, suppliers and fulfillment centers, giving users in...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

ecomdash Pricing

- $25/mo. for up to 100 Sales Orders/mo. - $75/mo. for up to 500 Sales Orders/mo. - $175/mo. for up to 2000 Sales Orders/mo. - $350/mo. for up to 10000 Sales Orders/mo. - Enterprise Options Available Upon Request

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

Online Store Builder
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ecomdash Reviews

Overall Rating

3.74

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

3.5

Showing 1 - 5 of 108 reviews

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2018

Very exhaustive order process software

Pros

Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

Cons

It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

Nicolas

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2021

Verygood for inventory management!

Main problem solved is amazon limitation to link different ASIN to same SKU...

Pros

Integration was easy with woocommerce and amazon.ca & amazon.com. Inventory management between platform is just great. You can even create sub products (kit) so you can list the same product with different ASIN on amazon (increase sales opportunity!)

Cons

Support doesn't really know what is Google Shopping listing nor could not help me except if I pay $$$ for support so I guess it is not enough user friendly... Most user friendly software these days doesn't need support ;-)

Reasons for switching to ecomdash

Sellbrite was unable to connect to my woocommerce stores even after 3 weeks of asking for support...

Response from ecomdash

Hi Nicolas, Thanks so much for your positive feedback! It's great to hear that we've been able to help solve an issue for your business. I'm happy to pass your feedback along to our team. We look forward to helping you grow your ecommerce business.

Replied July 2021

Paul

Company size: 2-10 employees

Industry: Machinery

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

June 2020

TOO MANY CHANGES!

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Pros

The fact that it integrates much of what a small multichannel business needs.

Cons

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Reasons for choosing ecomdash

Cost and functionality.

Reasons for switching to ecomdash

Too many "we don't do that" when you had a request.

Response from ecomdash

Dear Paul, Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team. Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance. Thanks, Ecomdash

Replied June 2020

Peter

Company size: 1 employee

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2020

Love it!

Wonderful

Pros

Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!

Cons

Nothing really, im not computer savvy and I been able to get it all going with some halp from support!

Reasons for choosing ecomdash

I drove both, I couldn't justify the extra cost of others.

Response from ecomdash

Hi Peter, Thanks so much for your positive feedback! We work hard to make it easier for customers like yourself to run their online store, so our team will be happy to hear you've had a great experience. We look forward to helping you continue to grow your ecommerce business. Thanks again, Ecomdash

Replied December 2020

David

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

March 2018

The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses

Pros

Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash. It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces. The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them). The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that. We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons

There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with. It would be nice if they had 24/7 Support. But not a big deal.

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