Very exhaustive order process software

Pros

Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.

Cons

It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.

Verygood for inventory management!

Main problem solved is amazon limitation to link different ASIN to same SKU...

Pros

Integration was easy with woocommerce and amazon.ca & amazon.com. Inventory management between platform is just great. You can even create sub products (kit) so you can list the same product with different ASIN on amazon (increase sales opportunity!)

Cons

Support doesn't really know what is Google Shopping listing nor could not help me except if I pay $$$ for support so I guess it is not enough user friendly... Most user friendly software these days doesn't need support ;-)

TOO MANY CHANGES!

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Pros

The fact that it integrates much of what a small multichannel business needs.

Cons

When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Love it!

Wonderful

Pros

Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!

Cons

Nothing really, im not computer savvy and I been able to get it all going with some halp from support!

The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website Businesses

Pros

Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash. It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces. The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them). The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that. We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.

Cons

There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with. It would be nice if they had 24/7 Support. But not a big deal.