Overall its been good and helped our business our tremendously and saves money with the address correction process so you don't get charged for address corrections and reshipping of items

It has a lot of functionality and eases the day to day operation of shipping and batch shipping.

There is not enough customer support and documentation. Basic Training was done for users, but isn't tailored for company uses. There a lot of features we could use more, but don't have the resources to apply them. Also when batch importing and there is an error, it doesn't always tell you what the error exactly is.

The software make it very convenient to ship with all the platforms we were already using. You no longer have to use several different software's to perform the same function. Process Shipper also integrates with our ERP system and makes it easy for getting information to our customers in real time.

The integration to our ERP system has had some hiccups and we are still trying to master these issues.

For the most part it works and I try to have all of our shipments use it as it is simpler to mange one interface but I have had to bring back in UPS worldship and FedEx ship manager now for other services that Process Shipper does not support.

Multi Carrier integration did most of what we needed at the time of Purchase and it intergrated wtih Monarch and we were able to create the Order selector that is now used in the product by default as this makes the most sense but our terminology with color coding appears to still be in the code.....

The software has not kept up with carrier integrations from either UPS or FedEx the interface is dated and basic things are missing. Not enough updates through out the year to make the software better compared to some other software we use for our ware house management system they are constanlty making updates and improving the UI. Unable to customize packing lists based on customer, Unable to customize email or the subject line of the emails these are basic things today from other companies. Shipping software is now being advertised on TV with more features and I am being asked why are we suing this outdated software. I have a list of things that we would like to have done. Other software packages on the market are way ahead in features and functionality. Like using custom UPS or FedEx labels that might have additional information on them.

The product as a whole is good. With integration back to MIS we save time in capturing costs. Support needs improved--see above.

I like that ProcessShipper is integrated to MIS and with small package carriers. Our previous software required annual updates of small page rates. We did not get to the volume discounts flow into our cost system.

The lack of full integration is frustrating. With the MIS and ProcessShipper there is so much redundant building. The support for ProcessShipper is not good and seems to be getting worse. EFI has made improvements in getting their Monarch support teamed trained somewhat in ProccessShipper and the integration. It seems when they have to get the ProcessShipper development team involved the support stalls. I actually have a ticket that has been open since February of 2018. After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code. Even after finding the issue, I cannot get this fixed. We have a second issue where XMLS are not generated. This has been ongoing for a long time. With no feedback from EFI other than, no the XML isn't created and we don't know why, I believe my team is on to a reason. We are still investigating. It seems we pay a lot of money for support to have to dig ourselves for the root cause of software shortfalls.

Our overall experience with has been relatively good. Technical response time is getting better and they are addressing more of our issues with certain types of shipments. You may have to follow up a few times to get an issue addressed, but the product has mostly allowed us to ship in the ways we needed to.

It is very nice to have one software product to use to ship daily for packages - whether shipping USPS, FedEx, or UPS. And it is nice to ship internationally and have the paperwork printed - that was a great time saver. It is also very nice to be able to set up how you want to pass along the shipping costs to your customers - either at listed rates, or at your discounted cost, or at some other determined calculation.

It would be nice to be able to pass along the selling cost of shipping and the actual cost of shipping back to Sage 300 for storage with each order. It would also be nice to know how many packages per order were sent out - with all the tracking numbers (yes, it is usually possible to see the other packages once you have the master tracking number - well except for USPS). Support documentation is old and not too detailed and it is also not easy to access.

In our company, Process shipper doesn't get much attention. Issues I have raised seem trivial because it still functions. It is quirky but seems to be a low priority.

Once you figure out how to use the features, it seems to provide a wealth of information

The issues outweigh the Pros significantly.... If you make a mistake while packing the items or then fast packing, you must restart from the beginning. When you tried to delete a skid after it is packed, a bunch of random skids appear in the packing area. Lots of wasted paper as we often time send out 30 skids and if it all the same product, the first two pages of your packing list are blank. With Multiple shipments of the same job, Monarch doesn't really keep track of how much is shipped.

process shipper provides effective intergration with federal express and ups

Packing slips and BOL is not customizable and using the Pace version with process shipper is a bit clumsy

This has improved our process of shipping UPS small package. The freight shipments are now more difficult overall to process as noted above in the cons. There are a few positives with the freight such as the billing, but the negatives outweigh the positives.

The ability to select multiple jobs for a shipment from the Order Selector screen. The tie-in with UPS for small package shipments saves time processing. There is a lot of data available in the report section. The billing for the freight shipments is faster for us because the shipping cost are included right on the BOL screen.

Since it is all web based we cannot make any edits to a shipment, if something is wrong or missed you have to delete the entire shipment and start over. Being web based also makes it impossible to work on building a shipment, saving it and coming back to it - this would be helpful in staying ahead on work. Once you make job selections for a shipment you cannot add or remove any jobs. The set up screens in the Administration area are difficult to navigate to find what you need whenever any changes are necessary in the programming. The "J" number is used on the BOL screen to set up the packing and not the job number, this makes it very confusing knowing which job we are working on. The BOL combines papercover and hardcover jobs into one item. There is no report available to see the cost and the sell price of the shipments so we cannot be sure the mark up is being applied correctly.

Still too early to tell. Just need to get the speed figured out

Integration with EFI Printsmith Fasttrack

The speed to process a shipment can exceed 3 minutes

Beneficial to the company in trying to get cost associated with a job. But a vast majority of all shipments have changes applied to the cost for all types of reasons. How much better of a product would it be if we could download electronic billings and the system update pricing based on tracking numbers in the system

The integration of shipping with Pace, as well as the ease of setting up customer shipments, especially when an order comes from the Digital Store Front

Inability to prevent a shipment from shipping when an order does not have a Job Number. Also inability to move shipments from one job to another if a wrong job number is supplied. Additionally that a database of jobs is not kept so that when an order is entered with either an incorrect job number or no job number that we could not go in at a latter time and fix and push that data to Pace on the correct job number Bugs like not being able to ship with overs, ie job calls for 1000 pieces but we actually ship 1015. A negative 15 comes up and now you cannot ship other items on the job

The flexibility of the software is very good. Instead of having to deal with individual shipping software and packages for different shipping vendors, we are able to have one standard package that not only benefits us from having a "common interface" as it pertains to user training, but also fully integrates with our MIS (PACE) so we're able to utilize multiple departments helping in submitting shipments and receiving feedback on their jobs via the MIS and lessen the burden of our shipping personnel.

I think one of the worst features is the setting up of scales in the system. Since scales are connected via USB along with a host of other USB devices which are connected to the same workstation, it becomes a "hunt'n peck" method for trying to isolate which device belongs to the scale in the Windows OS. You can waste an exorbitant amount of time trying to find the scale if for example, you have a half dozen or more peripherals connected via USB.

Overall Process Shipper is the worst piece of software in our entire organization. There are much better options out there and I can't wait to switch.

The only redeeming quality of this software is that it integrates with out MIS EFI Pace.

It is slow. It is buggy. The install/upgrade process is very clunky. They never proactively tell you about updates. Did I mention it is slow. When doing bulk shipments the import will fail and you will get a completely unhelpful generic error so it is hard to troubleshoot what the error is. International shipments generally don't work. Adding special services like insurance or Saturday delivery is hidden where an occasional user couldn't find it. You have to have a seperate login than other EFI products. It doesn't play nice/the same with all browsers. It doesn't print to network printers well.

We had a few months last year that the email option was not working. Very painful. But once we figured out the problem, we corrected the issue. Made me realize how important it was to me.

I love that fact that it will email when a shipment is processed. I can choose myself, if I just want to know when something is headed to a vendor or something. Or I can choose the customer, so they won't bother me for tracking. I like that if I choose I can enter any given address one time and the system will save it. Then if I ship there again, I do not have to type it all out again.

I don't like the fact that I have to put a shipment in before I find out that the customer is on credit hold. I wish there was an alert that says "credit hold" before I type in an entire address.

We use Process Shipper because it integrates with Foundation.

I liked the fact that it tied into our existing EFI programs.

The program is very buggy and slow. The interface is very tired and not intuitive. The batch import is nothing short of a pain to use for laymen users and even experienced users have to re-format files several times to get them to pass. Whenever I get new versions I feel like I'm beta testing new software.

Overall our experience has been positive.

ProcessShipper gives us a single screen to unify all of our shipping options from parcel to LTL. Plenty of options available to fit your companies specific needs.

The software isn't very intuitive to use and doesn't feel like a unified system. Features that have been added come across as "patched-in" and not designed consistently with many of their other components. Updating the software is still a manual process.

It's been okay. I wish it were better and more modern, but it is doing the job needed at the moment.

That for the most part it works like it should. Integration with UPS and Fedex works well. And the ability to important mass quantities of drop shipments and have them show up in pace is great.

Some features need to be more controllable, i.e. if you modify an address do not make a new shipment in pace, just modify the existing shipment). The lag is awful. It is even worse on the first load of the day. And the UI is atrocious. Considering Pace has been given some love in the UI department, it seems process shipper has been left in the stone age.

what we like the most about process shipper is the combination of different shipping carriers into one easy to use software. this gives us a uniform interface that makes training new shippers very easy. Adding new carrier accounts is also very easy to do. we also use ePace and process shipper integrated with it very easily.

the only problem we really have with the software is a batch related issue were we can not assign a different international bill too person.

I like the fact it connects with pace and I can do 90% of my shipping in one place. The customer service reps I’ve worked with are phenomenal.

The amount of waiting every time I click something. The fact when I click the enter key it overwrites everything I added and restores the shipment to what it was from pace. I can’t organize my box types. I can’t name my ship via codes what I want, they have to match the four digits in pace. Adding ups surepost would be helpful. An updated manual that isn’t from 2017 would be great too.

It was an easy setup and deployment and didn't require a lot of training. The support tech [SENSITIVE CONTENT HIDDEN] is very friendly and easy to work with and can answer any question.

Ability to write back to Pace with shipping charges and tracking. Planned shipments entered in Pace are easily pulled up and shipped using the shipment number.

If shipping to a residential address you must put in a company name in order to process the shipment. I wish uploading a database of split ship addresses and didn't require them to be imported into Pace.

Process shipper integrates with Sage pretty well

We've been having issues with UPS shipments to Canada. There is always an error, so we've stopped using Process Shipper for Canadian shipments. We reached out to Process Shipper support over a year ago to try to trouble shoot it. Support had no idea how to fix it (also the support person had a tv blaring in the background-????). Support person said he would work on the issue and get back to us. We haven't heard back since.

Our shipping department relies on process shipper on a daily basis and functions much better now that we’ve implemented it’s regular use.

Our company is able to ship a large volume of custom packaging options by using process shipper and the automation helps keep our shipping department running smoothly

Overall support has been good, but there have been times where we could’ve used a little bit more support with certain scenarios.

Importability from ticket entry software (ePace); Batch Shipments

Limited options/customizability; only ONE recipient email; no Reference field; PO # is global from ticket --- cannot edit for each shipment; Batch Shipments have more options than shipments created from ePace ticket/compatibility and integration with other software

I can do International shipments without filling out a lot of customs commodity info.

When someone in production create a shipment in pace and forgets to check the planned box. Then it doesn't translate over to process shipper. I wish the planned shipment weren't an option. If I need to send an shipping label to a 3rd party you can not save the label as a PDF. It would make it a little easier if I could save the label as a PDF.

Integrating Third Party account numbers and contacts are easy. US Distros are easy to work with

International shipments with UPS don't work as intended and International Distros don't work or aren't easy to work with. Shipments are not able to be edited and can only be canceled and redone.

This program, to me is way more helpful and useful than UPS worldship . From saving adresess to getting quotes on pricing i would pick this software every time.

This software is very easy/straight forward to use.

The international shipment process will not work for my company using Fedex.