Endicia

RATING:

3.72

(86)

About Endicia

Endicia is a shipping solution that helps businesses of all sizes streamline the processes related to order fulfillment including label printing, address validation, delivery and more. It allows users to choose suitable pricing based on business shipping rules and customer preferences. Endicia enables businesses to automatically generate USPS- compliant labels and documentation for domestic or international orders. The built-in address cleansing functionality allows users to check and validate customer addresses, reducing the number of undeliverable parcels. It lets managers and leaders monitor operations across multiple workstations and warehouses on a centralized platform. Additionally, users can schedule carrier pickups and provide customers with an estimated de...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Endicia customer online record
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Endicia Reviews

Overall Rating

3.72

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3.5

Functionality

3.5

Showing 1 - 5 of 86 reviews

User Profile

Andrew

Verified reviewer

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2019

Saves us a ton of money

Overall, we are very happy to work with Endicia.

Pros

Connecting our Shipping Easy account to Endicia has saved us a ton of money on shipping- significant money on every package we ship. We see the actual savings per package when creating the labels. Great and speedy customer service as well.

Cons

Not a whole lot to complain about. Beyond an occasional long wait for reimbursement from cancelled labels, we are extremely happy with the Endicia service and products.

Kevin

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

April 2019

Great Functionality, Bad Price Increases

We loved the ease of use. It is a great transition for smaller sellers who are tired of paying 9 cents a label on Amazon. However, as you grow, it simply doesn't scale as well. Also, with their recent price increase the break even point just got quite a bit higher compared to purchasing your postage labels direct from Amazon.

Pros

Endicia worked flawlessly for us. It consolidated most of our marketplace orders into one screen and provided competitive postage rates for us. The software was easy to use and implement.

Cons

They need more connectivity with more marketplaces. Honestly, we would still be using them today if not for their recent price increase. That price increase caused us to look around to find that their sister company gave us all of our marketplaces at less per order than Endicia did. Oddly, our new account includes an Endicia Account...

charles

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

March 2020

Hands down the worst software I have ever had

HORRIBLE!

Pros

Nothing. It has been nothing but problems

Cons

I have been with Endicia for more than 5 years and I have had to call tech support no less than 30-40 times with continual problems. I am on the phone as I am writing this waiting for tech support, I called a 6:03 and I was told it would "Less than one minute" before I could get a support agent. That was 40 minutes ago. I have waited many times more than an HOUR to get connected. This is beyond frustrating. I have a software that runs my business that is really good but it costs HUNDREDS of dollars to get it to work with Endicia. A few months ago Endicia integrated with Stamps.com and the problems have been worse than ever. Endicia now runs very slow and continually failure to function. It also sends out emails to my customers and instead of having my company name on it my personal name is on it and customers have no idea who the email is coming from and they delete them thinking they are spam. They have been telling me for three months that they are working on the issue. I just got off the phone with tech support after a total of about 90 minutes. There is a NEW issue that seems to be system wide and they are telling me that I have to manually print hundreds of labels (and they are printing too small and they say that is the best they can do right now) and the time it takes to fill in all of the information for each order is lengthy. My next call will be to stamps.com since they are the parent company of Endicia. I will also be looking for other solutions for my business.

Reasons for choosing Endicia

It was the only one that was compatible with my business software at the time

Chris

Company size: 11-50 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

November 2016

Tough to set up but easy going after that

As someone who is not technically gifted, Endicia/DAZzle was not exactly user friendly to set up but now that it is up and running I hardly have trouble. When I do it usually just takes some trial and error to line up margins, sort out the printer situation, etc. It seems harder than it should be, but I guess that's how these things work. The few times I've needed technical support they've been helpful.

Pros

Easy to use once set up.

Cons

When a technical issue occurs it is a little bit of a headache for me (at least) to fix it. Initial setup was the same way.

Louis

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

FUNCTIONALITY

3

February 2019

Basic Shipping Software and Integration

We nearly never have to communicate with Endicia over any issues, having shipped over 1 million packages with them as the postage provider I can't think of a single issue besides a plan change or such.

Pros

We've been using Endicia for almost a decade, it's deeply integrated into everyone for the shipping industry, supports more than Stamps.com for API and 3rd party consolidators.

Cons

They are being forced away from auto-refunds for un-used labels, a bit of annoyance, but we'll have a process to do so now.

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