Great for Home Businesses

GREAT alternative to other postage printers, easy to use, but poor customer service.

Pros

I love that Endicia is an easy way to print my postage at home, PER USE, and does not require subscriptions like some other competitors (like Stamps.com). Their software is easy to use and very compatible with my DYMO postage printer.

Cons

I hate that when the printer jams up, it is like pulling TEETH to get a refund from Endicia. To date I've wasted about $50 in postage that was never refunded to me because copies of the misprinted postage was not deemed satisfactory by the company. So be careful when you print- because their policy is pretty much "if you mess up you are SOL." It's also impossible to get a real human to talk to to argue with.

Great, Simple, Software

Pros

Allowed us to easily import orders from QuickBooks and process USPS labels very efficiently. Shipping internationally through USPS is a breeze. Easily create return shipping labels.

Cons

The online reporting isn't as detailed as I would like but provides all the basic information you would need.

Used to be great

I have in the past written glowing reviews of Endicia. Its people, its software, and its performance. Now, until, and unless, major improvements (actually, repairs) are made, I would only recommend this to my worst enemy.

Pros

It works... barely, at least it is desktop.

Cons

As the title says, it used to be great. Then along came Stamps.com and acquired the company. The software has absolutely tanked. More bugs than a swamp in summer. Takes forever to load (60-90 seconds vs 10 seconds before). Constantly "phones home", which bogs down processing. New address verification is about as dumb as it gets, and pops up in a new window, which causes you to constantly switch focus. I have, LITERALLY, spent over 5 hours on the phone with tech support in the past two months. Even they don't understand some of the things it is doing, and often play guessing games to get it to work. I feel for Endicia employees, really. They are still great to work with, but they are saddled with the Stamps servers, which are overloaded and frequently down, and of course the mandated (by Stamps) changes, like the address verification which used to be lightening fast and intelligent. Also Stamps uses a different insurance company than Endicia did, and it is horrific to work with if you need to file a claim.

Long Time User

Been using Endicia for over 15 years. Used to recommend to everyone. Now looking at alternatives. Since purchased by Stamps.com program has gotten steadily worse. We paid annually and they started charging us monthly even though we were paid till 2021. Had to file complaint with BBB to get problem resolved. The online webserver is glitchy.

Pros

Print postage on envelopes without needing a postage meter Print postage labels for flat rate envelopes the pricing discount That we could purchase/license software ANNUALLY instead of having to pay a monthly fee. Program was installed and updated on individual computers

Cons

Annual plan no longer going to be offered and will have to pay monthly fee. Accessing online webserver every time I want to print postage to an envelope.

Tough to set up but easy going after that

As someone who is not technically gifted, Endicia/DAZzle was not exactly user friendly to set up but now that it is up and running I hardly have trouble. When I do it usually just takes some trial and error to line up margins, sort out the printer situation, etc. It seems harder than it should be, but I guess that's how these things work. The few times I've needed technical support they've been helpful.

Pros

Easy to use once set up.

Cons

When a technical issue occurs it is a little bit of a headache for me (at least) to fix it. Initial setup was the same way.