Endicia
Endicia
About Endicia
Awards and Recognition

Other Top Recommended Supply Chain Management Software
Showing 1 - 5 of 86 reviews
Andrew
Verified reviewer
Company size: 2-10 employees
Industry: Apparel & Fashion
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2019
Saves us a ton of money
Overall, we are very happy to work with Endicia.
Pros
Connecting our Shipping Easy account to Endicia has saved us a ton of money on shipping- significant money on every package we ship. We see the actual savings per package when creating the labels. Great and speedy customer service as well.
Cons
Not a whole lot to complain about. Beyond an occasional long wait for reimbursement from cancelled labels, we are extremely happy with the Endicia service and products.
Kevin
Verified reviewer
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
April 2019
Great Functionality, Bad Price Increases
We loved the ease of use. It is a great transition for smaller sellers who are tired of paying 9 cents a label on Amazon. However, as you grow, it simply doesn't scale as well. Also, with their recent price increase the break even point just got quite a bit higher compared to purchasing your postage labels direct from Amazon.
Pros
Endicia worked flawlessly for us. It consolidated most of our marketplace orders into one screen and provided competitive postage rates for us. The software was easy to use and implement.
Cons
They need more connectivity with more marketplaces. Honestly, we would still be using them today if not for their recent price increase. That price increase caused us to look around to find that their sister company gave us all of our marketplaces at less per order than Endicia did. Oddly, our new account includes an Endicia Account...
charles
Company size: 2-10 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
March 2020
Hands down the worst software I have ever had
HORRIBLE!
Pros
Nothing. It has been nothing but problems
Cons
I have been with Endicia for more than 5 years and I have had to call tech support no less than 30-40 times with continual problems. I am on the phone as I am writing this waiting for tech support, I called a 6:03 and I was told it would "Less than one minute" before I could get a support agent. That was 40 minutes ago. I have waited many times more than an HOUR to get connected. This is beyond frustrating. I have a software that runs my business that is really good but it costs HUNDREDS of dollars to get it to work with Endicia. A few months ago Endicia integrated with Stamps.com and the problems have been worse than ever. Endicia now runs very slow and continually failure to function. It also sends out emails to my customers and instead of having my company name on it my personal name is on it and customers have no idea who the email is coming from and they delete them thinking they are spam. They have been telling me for three months that they are working on the issue. I just got off the phone with tech support after a total of about 90 minutes. There is a NEW issue that seems to be system wide and they are telling me that I have to manually print hundreds of labels (and they are printing too small and they say that is the best they can do right now) and the time it takes to fill in all of the information for each order is lengthy. My next call will be to stamps.com since they are the parent company of Endicia. I will also be looking for other solutions for my business.
Reasons for choosing Endicia
It was the only one that was compatible with my business software at the time
Chris
Company size: 11-50 employees
Industry: Apparel & Fashion
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
November 2016
Tough to set up but easy going after that
As someone who is not technically gifted, Endicia/DAZzle was not exactly user friendly to set up but now that it is up and running I hardly have trouble. When I do it usually just takes some trial and error to line up margins, sort out the printer situation, etc. It seems harder than it should be, but I guess that's how these things work. The few times I've needed technical support they've been helpful.
Pros
Easy to use once set up.
Cons
When a technical issue occurs it is a little bit of a headache for me (at least) to fix it. Initial setup was the same way.
Louis
Company size: 11-50 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
FUNCTIONALITY
3
February 2019
Basic Shipping Software and Integration
We nearly never have to communicate with Endicia over any issues, having shipped over 1 million packages with them as the postage provider I can't think of a single issue besides a plan change or such.
Pros
We've been using Endicia for almost a decade, it's deeply integrated into everyone for the shipping industry, supports more than Stamps.com for API and 3rd party consolidators.
Cons
They are being forced away from auto-refunds for un-used labels, a bit of annoyance, but we'll have a process to do so now.