--- title: "Kinetic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kinetic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kinetic is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/epicor-erp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Manufacturing Software](https://www.softwareadvice.com/category/4704-manufacturing/) / [Kinetic](https://www.softwareadvice.com/manufacturing/kinetic-profile/) / Kinetic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/kinetic-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/kinetic-profile/alternatives/) # Kinetic User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 182 ### Secondary ratings - Ease of use: 3.5/5 - Customer support: 3.3/5 - Value for money: 3.5/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 48 reviews (26%) - 4 stars: 81 reviews (45%) - 3 stars: 38 reviews (21%) - 2 stars: 8 reviews (4%) - 1 star: 7 reviews (4%) ### Most mentioned pros - Centralizing company data within a unified, secure database greatly facilitates auditing and resource planning. - Epicor Kinetic offers several advantages including: 1) - Great service. And Overall easy process. ### Most mentioned cons - They have so many modules that you need to add on that it can get a bit pricey. - Can be tricky when using transaction History - We struggle with scheduling complexities and the reporting tools are limited ## Kinetic customer reviews Showing reviews 1-25 of 182 (page 1). ### High-torque factory execution - Overall rating: 4/5 - Reviewer: Elisabetta M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Kinetic acts as a heavy-duty command center built explicitly for physical production. Despite a tough onboarding process, it ultimately delivers precise margin tracking, tight operational control, and total floor clarity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Kinetic links inventory, floor scheduling, and job costing into one fluid machine. Its browser interface simplifies tracking parts, complex materials, and work shifts, giving teams instant, exact visibility into total job costs. #### Cons Setup feels like rebuilding an engine on the fly. The sheer depth of settings can overwhelm average users, while tailoring custom reports usually demands specialized technical help or paid consulting. --- ### Epicor Kinetic Review by a CFO - Overall rating: 4/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Kinetic has been positive. I have used several of the more well-known ERP systems; however, they are more cumbersome to support both large project management and high-volume manufacturing environments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Epicor Kinetic offers several advantages including: 1) It is very user-friendly. I was amazed at how easy it is to learn and navigate; 2) It is customizable. We have customized everything from the start up screen to the inner mechanics of the system; 3) It is easy to access - whether you are in the office or working remotely; 4) It supports both large project management and high-volume manufacturing environments. #### Cons Some of the features are quite different between the classic version and the new version of Kinetic. There is a slight learning curve to go from one version to another. #### Reasons for switching to Kinetic We needed a more robust ERP system to support our business growth and complex Project Management and Manufacturing environment. --- ### ERP system that is easy to setup, easy to use, and has the features you need and want. - Overall rating: 5/5 - Reviewer: Jack P. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We rely heavily on a product configurator and Epicor had the best configurator we seen on the market. Epicor has continued to improve their product, adding new features, making it available while mobile. The third party software plug-ins are great and add many time saving functions that are easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Like the fact that it had the features we needed, was easy to use, and see continued effort by Epicor to improve it by adding new abilities and features to it. We get great support and training is available in many different forms. #### Cons Cost was a little higher than what we initially were thinking of in our budget. However, after looking a many ERP systems we quickly found that Epicor had what we wanted and felt that it was worth the investment. It has been 10 years now, and still believe we made the right decision to go with Epicor as our ERP system. --- ### ERP software - Overall rating: 5/5 - Reviewer: Anagha M. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros ERP tool that helps us in our day to day operations and coordinate with each department finance, projects etc #### Cons For every new module we need to pay separately and we cannot even switch modules which we don't use. --- ### Exceptional ERP Software for Manufacturers - Overall rating: 5/5 - Reviewer: Jeff E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epicor is extremely flexible right out of the box, and is exceptionally strong in the areas of managing and tracking Production Jobs, Bill of Materials, Scheduling, Labor, Inventory, Purchasing, and Order Entry. It also has the ability to have customized development, and things like the Epicor BAQ's, Dashboards, and Business Activity Manager features allow customizes information, exportable grids, and notifications to be setup by administrators and even end users as these modules are user-friendly and fairly intuitive! The Shop Floor Data Entry Module (MES) is also very intuitive and simple to use for the users on the production / manufacturing floor. #### Cons Epicor ERP is expensive software, and since it's such a wide product that handles so many aspects of your business, setup really must be done according to Epicor's recommendations and completed thoroughly. Also, since it's so flexible, there is a lot of it that you won't use, so it's best to create clear work instructions for your team and/or hide fields and/or functions that you will not need to use. #### Reasons for choosing Kinetic The user-interface, functionality, exceptional flexibility and customizable design made this the right choice for both manufacturers that I have worked for using Epicor. #### Vendor response Hello Jeff, thank you for your feedback about Epicor ERP. We're glad to hear you find it flexible and intuitive. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Replied September 2020 --- ### Robust ERP System Ideal for Manufacturing - Overall rating: 5/5 - Reviewer: Alicia W. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easily mass upload and update data. Configurable modules to meet your business needs. Responsive, knowledgeable and helpful consultants. #### Cons Some restrictions which are costly to customize and work around. Forms are not easily edited. Many modules are an extra added cost to subscribe every year. #### Reasons for switching to Kinetic Quickbooks was not designed to manage the business and manufacturing processes we need. #### Vendor response Hi Alicia, thank you for your feedback about Epicor ERP. We're glad to hear that the data mangagement aspects of our ERP is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Replied November 2019 --- ### Powerful tool but complicated - Overall rating: 4/5 - Reviewer: Jeannie T. - Verified reviewer: Yes - Industry: Wholesale - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered How well the company implements Kinetic matters almost as much as Kinetic itself. It's good if you need a system that can handle a complicated manufacturing business. It's frustrating if you just want something simple that people can pick up in five minutes. If your company has complicated manufacturing, that complexity can be worth it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kinetic is REALLY good at manufacturing. Matter of fact, Kinetic is built around manufacturing. It can basically keep track of the whole factory. #### Cons Kinetic is a very POWERFUL computer system but is also very complicated. There are a lot of buttons, screens, settings, rules, and terminology. --- ### Epicor - Way more good than bad. - Overall rating: 4/5 - Reviewer: Maria M. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use the Finance Management module the most. But it is easy to navigate to the other modules Sales, Service, Production, Purchasing and Exec Analysis. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very strong in the production side. We are a manufacturing business and it works well from entering the sale all the way to invoicing the clients. #### Cons They have so many modules that you need to add on that it can get a bit pricey. The report builder "BAQ" is way too complicated. It tends to freeze up occasionally when working with the AP apps. --- ### An ultra-complete industrial ERP - Overall rating: 4/5 - Reviewer: Ron C. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Centralizing company data within a unified, secure database greatly facilitates auditing and resource planning. The industrial workflow automation features are highly robust for fast-growing organizations. #### Cons implementing this platform demands an astronomical budget for external consultants and adaptation time that temporarily slows down business activity. --- ### Kinetic is great - Overall rating: 5/5 - Reviewer: Kayla C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I like most about Kinetic is the ease of connecting to customer support and the value for your money. #### Cons The thing I like least about Kinetic is that it can be hard to navigate and is very challenging to learn at first. --- ### Kinetic is the way to go - Overall rating: 5/5 - Reviewer: Victoria L. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the best i ever had i wont choice anything different #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything easy to use fast and start to the point #### Cons Nothing everything was amazing i love it --- ### Not user friendly - Overall rating: 4/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Though I think that Epicor is very over priced, and charges for any additional service you want, it is able to be personalized to each of our stores' needs. I wish there were a different system that was comparable to what Epicor can do, so I could switch, but with our specific company it integrates well and gets the job done. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This software has about anything you could think of to help and personalize it to your business. It has so many different reports and assets to help your business. It even has the ability to link together different chains of stores owned by the same owner. They also use what is called "Bomgar" which is a system that allows them to view and control your screen on any terminal to help resolve any issue. #### Cons Nothing is free with this software. If you want the smallest thing they will charge you. You do pay a monthly fee, just like anything else, so you do have access to a call center to walk you through things. However, depending on who you talk to, it is a hit or miss if he/she knows what they are doing and understand what you are looking for. They have different help levels so if they don't understand that can pass you up to a different help level. Sometimes they charge will charge you by hour to take to someone high up. Another CON, is that nothing is simple or straight forward. With it being such a high-tech system, if you want your system to do more than basic, you have to call the help line to help set it up. Sure, you could do it, but good look trying to figure it out and knowing what other flags in the system you need to mark so nothing else is messed up. #### Reasons for choosing Kinetic Rocksolid currently does not have the option to link different locations together in order to view transaction history and run different reports and comparisons between the stores. #### Vendor response Hi Kevin, thank you for your feedback about Epicor ERP. We note your comments regarding personalization complexity. Please email us at customerreferences@epicor.com to share any additional comments. Replied September 2020 --- ### Product stability has greatly improved in recent releases, support is often missing in action - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Financials, Shop Floor control, scheduling, purchasing #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today #### Cons The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use. --- ### TCF Review - Overall rating: 4/5 - Reviewer: Steve L. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a good tool for our business. Runs a lot of our key business processes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We are able to do more with fewer people #### Cons We struggle with scheduling complexities and the reporting tools are limited #### Reasons for choosing Kinetic Better fit for our business #### Reasons for switching to Kinetic Needed to upgrade to a modern ERP --- ### Feature Packed but Cumbersome - Overall rating: 4/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is a total package for any type of manufacturing company. When i say it has it all, I mean it. However, it comes at a cost. The interface can be a bit clunky and there isn't always a great workaround for what should be a simple task. However, once you get it all figured out the sky is limit with this tool and it can be fully customized if you have someone on staff who can code and script. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This software has a ton of features. From Quote to Invoicing and every piece of the production pipeline in between. #### Cons It's not super intuitive and requires a bit of a learning curve to get it going in the right direction. #### Vendor response Hi James, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has provided you with the proper features. We're sorry to hear the learning curve has been steep. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it. Sincerely, The Epicor Social Team Replied August 2019 --- ### Epicor Kinetic - Overall rating: 5/5 - Reviewer: Joe A. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great experience with kinetic no complain #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to work with our client likes a lot. #### Cons I have no issue with software at all it work great . --- ### Great ERP - Overall rating: 5/5 - Reviewer: robert c. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been great we have found errors in our engineering program and saved a great deal of money. It has allowed us to have all of the different departments all in one ERP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has truly helped the company grow and able to analyze what works and what isn't. Purchasing and Project Management is simple and straightforward. #### Cons It isn't aesthetically pleasing and I have noticed many users like it to be sleek.. #### Reasons for choosing Kinetic It seemed to fit our business better and it looked as our company grows it will continue to fit. #### Reasons for switching to Kinetic It wouldn't do half of the things we needed it to do. #### Vendor response Hi Robert, thank you so much for your review of Epicor ERP. We're pleased to hear it has helped you identify areas of improvement in your organization. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Replied May 2020 --- ### Do not buy this program!!!!! - Overall rating: 1/5 - Reviewer: Colin P. - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered My company thought we were moving up in the world. Our last system only did half what we needed and had a lot of bugs, but it was cheap. The sales team at Epicor really sold us on what this will do, told me I would not spend nearly as much time in the office and could be out running my company more. HA! I spend 3 times as much time in the office and still can't work this program half the time despite months of expensive training. And this program doesn't do half what the sales team said. We used to have hand written invoices we manually entered into QuickBooks. I would take that again over Epicor in a heartbeat. I don't even want my money back. I just want to convince my business partners to ditch this mistake! I wish I read more reviews. I have never reviewed ANYTHING online before but I had to for this. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Written for hardware stores. Sales people really do their job well. #### Cons I am not a hardware store. This program is a nightmare. If you make a mistake be prepared to spend hours fixing it. Epicor's own help pages have fixes that do not exist in the program. This program has been overwritten so many times it makes no sense to use. Not at all intuitive. Incredibly expensive monthly support for absolute garbage! --- ### It wasn't that great, Epicor has many things that can be better. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience with ERPs, It was the first time I used it and I didn't like how complicated it was for everyone to accomplish the easiest tasks. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Once you get to know how everything works, it gets easier to move around and accomplish your tasks. It has many featuress that can be exploded. #### Cons The database is terrible, it has like 100 fields in every table that aren't necessary and you can not identify them in any way. Moving around Epicor is extremely difficult, you have to do so many clicks for any functionality or any task you decide to do. It bugs easily and you have to close it and finish the task in windows. --- ### An excellent bang for your buck - Overall rating: 4/5 - Reviewer: Chad C. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Fairly simple conversion from our on-premise 10.2.300 #### Cons Some of the tools IT had access to now requires Customer Support to do, which increases delays. --- ### Overall I have had very positive experiences with epicor. Customizations are easy to make. - Overall rating: 4/5 - Reviewer: Michael P. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of my favorite things about this program is the different levels of customization that it provides. Epicor allows for a range settings and customization's ranging from field security to changing how business objects interact this allows our company to really personalize and create our own version of Epicor (to a certain extent that is). I also really like how fast and efficient the technical support for Epicor is. Calling in to create a ticket for any issues that occur is always an easy process. #### Cons Some custimaztions are harder to make then they should be and sometimes finding clear information about how to make certian changes can be hard to find. I think the two main things I currently do not like are the scheduling module it can seem clunky. Also the limited coding that is allowed due to being a multi tenant client however this is more about what we purchased then the product it self. --- ### The experience has been good, the software seems to be working as desired. - Overall rating: 4/5 - Reviewer: Sheri G. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease in which most parameters are set in the part entry screen. The forecast module seems to be performing as desired, offering consumed quantities for easier visibility. MRP plans unfirmed jobs which make sense between planned jobs and firmed jobs. They are distinguished very well, giving the user a sense of clearness. The site maintenance screen allows the user to set up the prefix for the MRP unfirmed orders which is nice and clear to see upfront in identifying MRP unfirmed jobs.. It is also nice to have a time fence parameter in the part master where no jobs can plan within that time fence. #### Cons It is often no intuitive, making it hard to figure out why MRP suggested something that did not make sense. --- ### Only used for 2 years. Easy to use but complicated steps for simple task - Overall rating: 3/5 - Reviewer: Carmen O. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MRP functionality for our business. Better business tools . Improved processes. Increased communication because of shared information system provides. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is user friendly , and has good basic functionality . Structure of menu modules make sense and makes it easy to move in and out of different screens. Information at your reach with a key stroke. easy to download to excel for more customized usage. #### Cons Some functionality which I feel is a basic process is complicated for the user . Some fields should default information instead of user having to key in. Needs more flexibility . Biggest issue is when a new version comes out.....something that was working before is no longer working. And its not a customization its core functionality. --- ### Our company has used this for several years and had great success. - Overall rating: 5/5 - Reviewer: Amanda H. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly: We upgraded to 10.2, and the new homepage provides all the data I need instantly. I was able to adjust the layout and information on my dashboards easily. I can drill into data and use sophisticated analytics tools, which have made me more informed and productive. Super flexible: It's been a scalable solution that has supported our growing business. Easy to update and integrate with other systems Accurate forecasting Secure cloud-based data management #### Cons Epicor's customer support hasn't always been the most prompt, but they've made some changes this year to their customer support services, and we've already noticed improvement. --- ### Broad functionality that comes with a price - Overall rating: 3/5 - Reviewer: David K. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Epicor to run a $5M machining business. The software allowed us to do almost everything we wanted with the exception of scheduling each machine accurately. While the software has a powerful scheduling module, because many of our parts were processed on more than one machine, we were not able to accurately reflect our actual process in their scheduling module. Standard reports were also lacking so we used Crystal Reports and created custom reports on a regular basis. The ability to easily create dashboards was great and allowed us to create screens that showed specific metrics that we wanted to monitor. Shop floor access was acceptable - allowing workers to log into/out of jobs, clock in/out, etc. on a daily basis. Overall a good package that can easily grow with a small company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to create custom 'dashboard' screens to see things that we want to monitor. Extensive functionality for small to medium sized manufacturing companies. Good shop floor usability. Job costing provided real times access to allow you to monitor costs and flag overages. #### Cons Standard reports were ok but not great. Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make. ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/kinetic-profile/reviews/?page=2) --- Kinetic Reviews, Pros and Cons - 2026 Software Advice