--- title: "Kinetic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kinetic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kinetic is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/epicor-erp-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Manufacturing Accounting Software](https://www.softwareadvice.com/manufacturing/financial-accounting-software-comparison/) / [Kinetic](https://www.softwareadvice.com/manufacturing/kinetic-profile/) / Kinetic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/kinetic-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/kinetic-profile/alternatives/) # Kinetic User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 184 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.3/5 - Value for money: 3.5/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 49 reviews (27%) - 4 stars: 82 reviews (45%) - 3 stars: 38 reviews (21%) - 2 stars: 8 reviews (4%) - 1 star: 7 reviews (4%) ### Most mentioned pros - Centralizing company data within a unified, secure database greatly facilitates auditing and resource planning. - Epicor Kinetic offers several advantages including: 1) - Great service. And Overall easy process. ### Most mentioned cons - They have so many modules that you need to add on that it can get a bit pricey. - Can be tricky when using transaction History - We struggle with scheduling complexities and the reporting tools are limited ## Kinetic customer reviews Showing reviews 1-25 of 184 (page 1). ### High-torque factory execution - Overall rating: 4/5 - Reviewer: Elisabetta M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Kinetic acts as a heavy-duty command center built explicitly for physical production. Despite a tough onboarding process, it ultimately delivers precise margin tracking, tight operational control, and total floor clarity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Kinetic links inventory, floor scheduling, and job costing into one fluid machine. Its browser interface simplifies tracking parts, complex materials, and work shifts, giving teams instant, exact visibility into total job costs. #### Cons Setup feels like rebuilding an engine on the fly. The sheer depth of settings can overwhelm average users, while tailoring custom reports usually demands specialized technical help or paid consulting. --- ### Exceptional ERP Software for Manufacturers - Overall rating: 5/5 - Reviewer: Jeff E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epicor is extremely flexible right out of the box, and is exceptionally strong in the areas of managing and tracking Production Jobs, Bill of Materials, Scheduling, Labor, Inventory, Purchasing, and Order Entry. It also has the ability to have customized development, and things like the Epicor BAQ's, Dashboards, and Business Activity Manager features allow customizes information, exportable grids, and notifications to be setup by administrators and even end users as these modules are user-friendly and fairly intuitive! The Shop Floor Data Entry Module (MES) is also very intuitive and simple to use for the users on the production / manufacturing floor. #### Cons Epicor ERP is expensive software, and since it's such a wide product that handles so many aspects of your business, setup really must be done according to Epicor's recommendations and completed thoroughly. Also, since it's so flexible, there is a lot of it that you won't use, so it's best to create clear work instructions for your team and/or hide fields and/or functions that you will not need to use. #### Reasons for choosing Kinetic The user-interface, functionality, exceptional flexibility and customizable design made this the right choice for both manufacturers that I have worked for using Epicor. #### Vendor response Hello Jeff, thank you for your feedback about Epicor ERP. We're glad to hear you find it flexible and intuitive. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Replied September 2020 --- ### ERP system that is easy to setup, easy to use, and has the features you need and want. - Overall rating: 5/5 - Reviewer: Jack P. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We rely heavily on a product configurator and Epicor had the best configurator we seen on the market. Epicor has continued to improve their product, adding new features, making it available while mobile. The third party software plug-ins are great and add many time saving functions that are easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Like the fact that it had the features we needed, was easy to use, and see continued effort by Epicor to improve it by adding new abilities and features to it. We get great support and training is available in many different forms. #### Cons Cost was a little higher than what we initially were thinking of in our budget. However, after looking a many ERP systems we quickly found that Epicor had what we wanted and felt that it was worth the investment. It has been 10 years now, and still believe we made the right decision to go with Epicor as our ERP system. --- ### A reliable system for managing production and operations - Overall rating: 3/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Kinetic has been a dependable platform for managing production, inventory, and customer workflows. Once the initial learning curve is behind you, the system becomes a powerful tool that keeps operations running smoothly and gives better visibility into daily processes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Kinetic keeps operations organized with strong production and process management tools. I like how the system connects different parts of the workflow, making it easier to track jobs, inventory, and customer activity in one place. #### Cons Some areas feel complex and require extra setup time. Occasional bugs during updates can slow things down, and document management isn’t as strong as other parts of the system. --- ### Robust ERP System Ideal for Manufacturing - Overall rating: 5/5 - Reviewer: Alicia W. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easily mass upload and update data. Configurable modules to meet your business needs. Responsive, knowledgeable and helpful consultants. #### Cons Some restrictions which are costly to customize and work around. Forms are not easily edited. Many modules are an extra added cost to subscribe every year. #### Reasons for switching to Kinetic Quickbooks was not designed to manage the business and manufacturing processes we need. #### Vendor response Hi Alicia, thank you for your feedback about Epicor ERP. We're glad to hear that the data mangagement aspects of our ERP is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Replied November 2019 --- ### ERP software - Overall rating: 5/5 - Reviewer: Anagha M. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros ERP tool that helps us in our day to day operations and coordinate with each department finance, projects etc #### Cons For every new module we need to pay separately and we cannot even switch modules which we don't use. --- ### Powerful tool but complicated - Overall rating: 4/5 - Reviewer: Jeannie T. - Verified reviewer: Yes - Industry: Wholesale - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered How well the company implements Kinetic matters almost as much as Kinetic itself. It's good if you need a system that can handle a complicated manufacturing business. It's frustrating if you just want something simple that people can pick up in five minutes. If your company has complicated manufacturing, that complexity can be worth it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kinetic is REALLY good at manufacturing. Matter of fact, Kinetic is built around manufacturing. It can basically keep track of the whole factory. #### Cons Kinetic is a very POWERFUL computer system but is also very complicated. There are a lot of buttons, screens, settings, rules, and terminology. --- ### Epicor - Way more good than bad. - Overall rating: 4/5 - Reviewer: Maria M. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use the Finance Management module the most. But it is easy to navigate to the other modules Sales, Service, Production, Purchasing and Exec Analysis. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very strong in the production side. We are a manufacturing business and it works well from entering the sale all the way to invoicing the clients. #### Cons They have so many modules that you need to add on that it can get a bit pricey. The report builder "BAQ" is way too complicated. It tends to freeze up occasionally when working with the AP apps. --- ### Kinetic Helps You Streamline - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered If you have an unlimited budget, then this tool is right for you. It is expensive but it works just as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros A very good tool for industry practitioners who are looking to streamline workflows and find better ways to get workflows working successfully in a large organization. #### Cons The cost associated with setting up this tool in a medium to large-size environment could really cost. --- ### Kinetic is great - Overall rating: 5/5 - Reviewer: Kayla C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I like most about Kinetic is the ease of connecting to customer support and the value for your money. #### Cons The thing I like least about Kinetic is that it can be hard to navigate and is very challenging to learn at first. --- ### Kinetic is the way to go - Overall rating: 5/5 - Reviewer: Victoria L. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the best i ever had i wont choice anything different #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything easy to use fast and start to the point #### Cons Nothing everything was amazing i love it --- ### Not user friendly - Overall rating: 4/5 - Reviewer: Kevin C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Though I think that Epicor is very over priced, and charges for any additional service you want, it is able to be personalized to each of our stores' needs. I wish there were a different system that was comparable to what Epicor can do, so I could switch, but with our specific company it integrates well and gets the job done. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This software has about anything you could think of to help and personalize it to your business. It has so many different reports and assets to help your business. It even has the ability to link together different chains of stores owned by the same owner. They also use what is called "Bomgar" which is a system that allows them to view and control your screen on any terminal to help resolve any issue. #### Cons Nothing is free with this software. If you want the smallest thing they will charge you. You do pay a monthly fee, just like anything else, so you do have access to a call center to walk you through things. However, depending on who you talk to, it is a hit or miss if he/she knows what they are doing and understand what you are looking for. They have different help levels so if they don't understand that can pass you up to a different help level. Sometimes they charge will charge you by hour to take to someone high up. Another CON, is that nothing is simple or straight forward. With it being such a high-tech system, if you want your system to do more than basic, you have to call the help line to help set it up. Sure, you could do it, but good look trying to figure it out and knowing what other flags in the system you need to mark so nothing else is messed up. #### Reasons for choosing Kinetic Rocksolid currently does not have the option to link different locations together in order to view transaction history and run different reports and comparisons between the stores. #### Vendor response Hi Kevin, thank you for your feedback about Epicor ERP. We note your comments regarding personalization complexity. Please email us at customerreferences@epicor.com to share any additional comments. Replied September 2020 --- ### Product stability has greatly improved in recent releases, support is often missing in action - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Financials, Shop Floor control, scheduling, purchasing #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros ITs flexibility and ability to customize. Cloud versions available. Offers many modules for most needs. There has been in the past several years a building of third party software vendors with the ability to augment the customization, implementation and general maintenance of the software requiring less reliance on Epicor consulting services. Features such as document routing has greatly improved forms handling. The software is definitely in growth mode resulting in new features and abilities. The number one feature I like is the ability to export any report and most data grids directly to excel. Overall I have more likes on were the software is going rather than were it is at today #### Cons The software is not at all user friendly. Little if any documentation on how to use the product. Education is available but pricey. Support system is totally ineffectual and support personal are lacking in basic knowledge. Company has built many silos and employees do not have the ability to see across those barriers. The online support system called Epicare has added a layer of difficulty in that you cannot speak with an employee to explain an issue. The online submission is often limited to drop down selections that have nothing to do with the problem. The helpful tips you are given when submitting a case are almost always way off topic and of no use. --- ### TCF Review - Overall rating: 4/5 - Reviewer: Steve L. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a good tool for our business. Runs a lot of our key business processes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We are able to do more with fewer people #### Cons We struggle with scheduling complexities and the reporting tools are limited #### Reasons for choosing Kinetic Better fit for our business #### Reasons for switching to Kinetic Needed to upgrade to a modern ERP --- ### Feature Packed but Cumbersome - Overall rating: 4/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is a total package for any type of manufacturing company. When i say it has it all, I mean it. However, it comes at a cost. The interface can be a bit clunky and there isn't always a great workaround for what should be a simple task. However, once you get it all figured out the sky is limit with this tool and it can be fully customized if you have someone on staff who can code and script. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This software has a ton of features. From Quote to Invoicing and every piece of the production pipeline in between. #### Cons It's not super intuitive and requires a bit of a learning curve to get it going in the right direction. #### Vendor response Hi James, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has provided you with the proper features. We're sorry to hear the learning curve has been steep. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it. Sincerely, The Epicor Social Team Replied August 2019 --- ### Great for Manufacturing Plants - Overall rating: 4/5 - Reviewer: Dawn F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The business problems we solved are more up-to-date inventory management system and the ability to make last-minute changes from customers without re-creating orders. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful. The fact that it is Windows-based is a plus fo our antiquated facility. #### Cons The one con I have about this software is the price. I like that we can find status updates in real-time on orders or inventory; however, to get this feature you have to pay even more money. #### Reasons for choosing Kinetic The president of the company had a demo in our headquarters and was impressed with the real-time updates on orders. #### Reasons for switching to Kinetic We made the switch because our current system was outdated and would often need to repaired. It would constantly break down for days adding much stress to our Customer Service department. #### Vendor response Hi Dawn, thank you for your feedback about Epicor ERP. We're glad to hear the flexibility and ability to customize is so useful. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Replied August 2019 --- ### Not a great CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Has scope for customisation and works well when used as an ERP #### Cons When used as a CRM, the software is very slow Requires technical knowledge and a lot of development time to make changes (create views, reports, etc) #### Vendor response Hi, thank you for your feedback about Epicor ERP. Your feedback is invaluable to us. We would like to learn more about the performance issues you are experiencing so we can deliver a solution quickly. Please email us at socialmedia@epicor.com with your contact information so we can assist you. Replied July 2020 --- ### Epicor Manufacturing, some parts are better than others - Overall rating: 3/5 - Reviewer: Dan H. - Industry: Mechanical or Industrial Engineering - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Epicor is a mid-market software for companies that are under 100 employees (roughly) and more than 50 who need an ERP. Version 10 is by far the cleanest version. Given the choices at this size of a company's growth, it is a viable choice. Just be careful that the VAR doesn't walk you down a road to heavy customizations that get in the way of future upgrades and cost you yearly in re-working them when you upgrade or patch the ERP. Stick to custom reports, custom user screens, and use the Business Objects provided to interface with and all should be well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use, E10 is cloud based, support (when in US) is good, Short learning curve, fairly flexible, highly customizable #### Cons Highly customizable tends to get pushed to overly customized which = a mini-new ERP project with every upgrade to fix broken customizations, VAR network: some are great, some not, support for down-rev version falls off quickly, plan on extended cost of ownership, import/export functionality is limited unless add-on products are purchased, Field Service module is the weakest link in the product. --- ### Good ERP system - Overall rating: 4/5 - Reviewer: Jim K. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been a good experience. Since I help administer the software I have a good knowledge of how it works. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros For the most part easy to use. Has a lot of modules that you can use depending on your business. Can also integrate into your B2B webiste. #### Cons Sometimes it takes awhile to get issues resolved through tech support. Costs a lot of money for maintenance, and they also charge for each module that you may need if you need it later on down the road. #### Vendor response Hi Jim, Thank you for your feedback about Epicor ERP. We're glad to hear you are finding it easy to use and benefiting from your website integration. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Yours Sincerely, The Epicor Social Team Replied August 2019 --- ### Incomplete Product - Overall rating: 1/5 - Reviewer: Rodrigo R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Data is missing in certain tables, but is there in the regular version. Overall there are many issues and it makes our jobs harder. Once everything starts running smoothly it could be a powerful tool. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The potential to be a great product is there. #### Cons It is still incomplete, we've filled out many help tickets since we switched to the kinetic interface --- ### Good ERP Software - Overall rating: 4/5 - Reviewer: Vilas Ravindra D. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Data Driven and Customizable for various departments. #### Cons Needs to be more user friendly and software needs to be faster. --- ### Great Accounting Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting tool is what I have used the most, it is easy to use and pulls all the data fields needed. #### Cons A bit of a learning curve but works well once you're used to it --- ### Good Software. Mediocre Support - Overall rating: 4/5 - Reviewer: Richard B. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software interface resembles a Microsoft product which helps end users pick up the basics of navigation. Epicor 10.1 represents a significant improvement over legacy versions of the software and performance is much better. #### Cons Support is poor. First line support team members are really just called takers and it is difficult to get to someone who actually knows the software and who might be able to assist you with the problem you are experiencing. Most times, it seems like the first line support tech's job is to find out if you have customized the software so that they can use that as a reason not to provide support, which is frustrating since the Epicor sales pitch emphasizes ease of customization. --- ### Great ERP - Overall rating: 4/5 - Reviewer: Bryn M. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is easy to use and pick up, taught myself quite a bit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to customize reports is outstanding. I also like that I can easily find the information I need when I need it. #### Cons Modules. You have to purchase quite a few separate modules to be able to use everything which can cost #### Vendor response Hi Bryn, thanks so much for your review of Epicor ERP. We're glad to hear the customized reporting is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. Replied April 2020 --- ### Good Manufacturing system that won't bankrupt you - Overall rating: 4/5 - Reviewer: Vicki V. - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered MIXED.there are a few really good people in support #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Good value for the money Good little manufacturing system They put on really nice annual conferences #### Cons Epicor grew by acquisition so some of the interfaces are cloodgey (I think they are working o improving this with their cloud based systems). General maintenance in Mexico is very good, the US arm needs to help them more instead of tossing hard problems over the border without proper training. System is not user friendly, based on HUNDREDS of tables!!! US customer support is very good if you get the right people. Customer support for real issues (forex) is a cash sink hole - any time you have a bug or a real problem, they refer you to a consultant at per hour basis. Worse, they do not have many consultants who really know the product so you waste thousands of dollars getting them up to speed, only to end up with the problem not fixed. We have since learned some of these issues were fixed but only in the new version which costs us to upgrade. ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/kinetic-profile/reviews/?page=2) --- Kinetic Reviews, Pros and Cons - 2026 Software Advice