Epos Now

RATING:

3.3

(373)

About Epos Now

Epos Now POS system is an effective business management, sales, and payment system for single-site, multi-site and online businesses. The system offers an extensive range of management and sales tools, with the option to expand the system with specialist features through an AppStore with in-house and third-party software. Epos Now brings users flexible software for product and inventory management (including purchase orders), customer and employee management (including payroll), and detailed reports that it gathers data for in real-time using cloud-based data collection. This data is downloadable in multiple formats handy for home or office-based work on mobiles, laptops, and tablets using spreadsheets. These reports and other parts of the Epos Now management softwar...
Complete POS System

Epos Now Reviews

Overall Rating

3.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3

Functionality

3.5

Most Helpful Reviews for Epos Now

1 - 5 of 372 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2020

We use it to run our bar

We use it daily to run the bar at our sports club and it works for us.

PROS

All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.

CONS

We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.

Catherine

Retail, 2-10 employees

Used daily for less than 12 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

Modifiable POS System that is easy to use, quick update availability, and economically friendly

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

PROS

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

CONS

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Amy

Food & Beverages, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Poor unreliable system. Card reader fails frequently.

It was okay until I couldn’t take payment multiple times the first day of being in business. Even with tech support and having it hardwired into the network, the card still failed multiple times the next 5 days. Does not deliver what it promise.

PROS

Sales reporting is actually good, it gives you a breakdown of everything including modifiers.

CONS

Unable to collect payment. On grand opening day, card reader failed. I called tech support to fix issue. It failed again a couple hours later. And every single day for the first week in business it failed. I couldn’t take a lot of payments on grand opening week. I also wasted a lot of time calling tech support grand opening week. Time that should be been spent on grand opening things, not troubleshooting a card reader. This product is an epic fail. Don’t waste your time or money.

Reason for choosing Epos Now

Budget, but clearly there is a reason why this is a cheaper system. It doesn’t work when it needs to. The one thing a business needs is to collect payment…. It failed multiple times and frequently even after tech support “fixed” it.

Christine

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

FAKE ADVERTISING WITH NO CUSTOMER SUPPORT

THE WORST INVESTMENT !!! I CAN NOT RECCOMEND IT TO ANYONE. FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.

PROS

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

CONS

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased. if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Cesar

Food & Beverages, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2018

Good system with many feature and few limitations

Overall they are a solid company. The system is intuitive enough that I can manipulate it to carry out more functions. Still I think that there are others that are not as savvy that would prefer not to have manipulate the software so much in order to accomplish the desired result.

PROS

Price and ability to manage my system remotely their website.

CONS

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen. The promotion features can be very glitch at times.

Vendor Response

Hello Cesar. Thanks for leaving us a review, it's great to hear that you like the system and the remote abilities. It sounds like the product matrix app maybe useful to you regarding your pour sizes, it's a free app and will allow you to create variants for each product for volumes. If you are interested in this app it may be worth giving us a call to run through this with you. Kind Regards James

Replied November 2018