--- title: "Epos Now Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epos Now. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epos Now is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/epos-now-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) / Epos Now Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/epos-now-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/epos-now-profile/alternatives/) # Epos Now User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 728 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 435 reviews (60%) - 4 stars: 60 reviews (8%) - 3 stars: 39 reviews (5%) - 2 stars: 22 reviews (3%) - 1 star: 172 reviews (24%) ### Most mentioned pros - you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. - Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. - Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. ### Most mentioned cons - First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. - The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. - A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. ## Epos Now customer reviews Showing reviews 1-25 of 728 (page 1). ### EPOS now - a great product - Overall rating: 5/5 - Reviewer: Brendan S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, will recommend to anyone looking for an easy to use and setup EPOS system - with really great MI and insights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for my staff to use. Works all the time, never had an issue. Easy to view fincaials, a great product. If I have ever phoned support they have been amazing #### Cons I havent found anything that I dont like about the product, easy to setup and use, and had no issues #### Reasons for choosing Epos Now Reviews on utube and talking to owners who had use the other products #### Vendor response Hi Brendan, Thank you so much for this brilliant review. It's great to hear that the system has been reliable and easy for your team to pick up, and that the financial reporting and insights are working well for you. We're also really pleased to know that our support team have looked after you whenever you've needed them. Reviews like yours mean a lot, and we appreciate you recommending us to others. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Great customer service - Overall rating: 5/5 - Reviewer: Diane M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team enjoy using the system as it is very user friendly. The finance team can access the back office and pull off up to date financial information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epos now is very user friendly, we have received excellent assistance with any training issues. We have extended the use of the systems through two more of our outlets and the process has been very simple. #### Cons The system is great to use and once you understand that the programming works in layers you will get on great #### Reasons for choosing Epos Now the system was too expensive for our needs as a charity #### Reasons for switching to Epos Now system was clunky and very poor support, not a great fit for our needs #### Vendor response Hi Diane, Thank you so much for taking the time to share your experience with us. It's wonderful to hear that the system has been user friendly for your team and that expanding to your other outlets went smoothly. We're really pleased the finance team are finding the back office reporting useful for staying on top of things. Knowing the system works well for a charity like yours means a lot to us. If there's ever anything else we can help with as you continue to grow, please don't hesitate to get in touch. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Overall a simple system to use - Overall rating: 4/5 - Reviewer: Heidi M. - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations. #### Cons I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it. --- ### Beware!!!! - Overall rating: 1/5 - Reviewer: Hazel L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Software and interface is user friendly. I understand why it’s appealing but you’re trapped- it’s not worth it #### Cons We’ve used Eposnow software and hardware for 5 years. The hardware that we are using and purchased from EposNow is starting to fail and despite paying support they advised they no longer support this hardware and sold us a replacement monitor. This “replacement monitor” is a locked device and we can’t access the internet on it. We therefore can’t access our emails and place orders which are essential day to day business tasks that our previous hardware was capable with. Despite asking for a return for the hardware we’ve been advised by customer service they won’t accept it back. I’ve repeatedly asked for a phone call to discuss and we’re constantly brushed off and ignored. Since Epos now has stopped integration of payments we were going to switch contracts to their own payments but if this is the customer service they offer after being with them in 5 years we’ve lost all respect for the company. They don’t value existing customers, only ones signing on. Beware. #### Vendor response Hi Hazel, I'm really sorry to hear about your experience, especially after five years with us. This is not the standard of service we want any customer to receive, and I completely understand your frustration. The issues you've described around hardware support, the limitations of the replacement monitor, and the difficulty getting a call back are all things we need to look into properly. You deserve a proper conversation about this, not to be brushed off. Please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and I'll make sure this gets the attention it needs. We'd like the chance to put this right. Thanks, Epos Now Customer Experience Team Replied June 2026 --- ### Great system and customer service - Overall rating: 5/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. #### Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. #### Reasons for switching to Epos Now EPOS Now has a better user interface for till operators and administrators. #### Vendor response Hi Stephen, Thank you so much for taking the time to share your experience with us. It's genuinely great to hear that our support team has made a positive impression, and that you've found the help line, live chat, and remote access features useful. We know how important it is to have real people available when you need them, especially at weekends. We appreciate your honest feedback about the referral emails and Back Office complexity too. We're always looking at ways to improve, and comments like yours help us focus on what matters most. We're really pleased the whole journey from Sales through to support has been a positive one. Welcome to Epos Now. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### We Love the Ease - Overall rating: 4/5 - Reviewer: Tabitha D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful. We loved it so much we added a second cash register. And the second one was cheaper than the first time around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system. #### Cons When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator. #### Reasons for switching to Epos Now Our old cash register was a small manual one. this one helps keep up with the ease and pace of the business. #### Vendor response Dear Tabitha, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system easy to use and flexible for managing your team, and that your experience with our customer service has been a positive one. We also appreciate you highlighting your experience during the internet outage, as feedback like this helps us continue to improve. It’s fantastic to know the system has supported your business growth, including adding a second register. If you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 --- ### Please for the love of God avoid them at all costs!!! - Overall rating: 1/5 - Reviewer: Godwin A. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Epos Now has got to be the worst company I have ever dealt with. First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. After months of ignoring my requests, I gave them notice that I won't renew my subscription when the initial 12 month agreement ended. I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received. Eventually they closed my account. Not trusting them, I contacted my bank to block them from debiting money from my account. Months later and they are still trying to collect money from my account. When I call or try to contact them via live chat, all I get is promises they'll get someone who can help to call me back, which they never do. I would not recommend Epos Now to even my worst enemy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier. #### Cons They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company. #### Reasons for choosing Epos Now There were a number of other products not listed. We chose Epos Now because they claimed that their complete solution could be integrated with the Datalogic scanner / scale which was installed for our conveyor belt checkout counter. It ended up not working and what followed was just lies and excuses. #### Vendor response Dear Godwin, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the experience you’ve described and appreciate how important it is for both product compatibility and account management to be handled clearly and reliably. At this time, we haven’t been able to locate your account based on the information provided. If you can respond to eposnowsocial@eposnow.com with some additional details, and we’d encourage you to share your registered email address, account information, or any case references so we can investigate this further. Once we have these details, our team will review the situation thoroughly and follow up with you directly to address your concerns. Thanks, Epos Now Replied April 2026 --- ### Avoid. Simple. - Overall rating: 1/5 - Reviewer: Russell S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up #### Cons Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs #### Reasons for switching to Epos Now Epos now fooled me - they get you in and then trap you #### Vendor response Hi Russell, I'm sorry to read about your experience with us. The concerns you've raised around additional costs and customer service are not what we want for any of our customers, and I can understand why this has left you feeling frustrated. I'm glad that you've found the system easy to use however we'd genuinely like the opportunity to look into what's happened and see if we can put things right. If you're willing, please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and we'll reach out. Thanks, Epos Now Customer Experience Team Replied June 2026 --- ### brilliant Epos - Overall rating: 5/5 - Reviewer: Sarah A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience has been positive throughtout. Staff are very helpful over the phone. its great that theres someone to help instantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is excellent, always sort out any issues on phone support. have sorted any technical issues. #### Cons cant really say anything i least like, I've had no issues. The service has always been immediately sorted. #### Reasons for switching to Epos Now bleep was awful to use, kept stopping working #### Vendor response Hi Sarah, Thank you so much for taking the time to share your experience with us. It's genuinely lovely to hear that our phone support team has been able to help you quickly whenever you've needed them. We're really pleased the service has been consistently positive for you, especially after your previous frustrations with Bleep. Having reliable support that's there when you need it is exactly what we aim for. Thank you again for your kind words. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Very good in service and i loved to stay in Epos - Overall rating: 5/5 - Reviewer: naga r. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5star I want give to the epos for their service and dedication through the work and care about our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good service. When ever we need they will give the support to us so no need to worry about our business #### Cons There is nothing to give a least review about epos now. Because everything is perfectly alright. Good --- ### Epos rocks - Overall rating: 5/5 - Reviewer: COdey B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. most of the time it was wonderful to deal with they fixed everything I needed right away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros the easy back office and beta version. the editing and time clock are the best #### Cons some of the customer service when setting up my clients I recommended. would also be nice if they provided there hardware for free since we pay a monthly fee. #### Reasons for choosing Epos Now I bout the hardware from a Garage sale and just tried it out sice it was so cheap. i paid $50 for the whole setup #### Reasons for switching to Epos Now Copper was great but really out dated and had to have server to run inv. #### Vendor response Dear Codey, Thank you for your great review and for giving Epos Now a shot—even from a garage sale find! We're so glad to hear that the back office features, editing tools, and time clock have been working well for you. It's also great to know that most of your support experiences were positive and issues were resolved quickly. We really appreciate your honest feedback around setup support and hardware costs. Your comments are noted and help us better understand where we can improve, especially for customers who are recommending us to others. If there’s anything more we can do for you, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied June 2025 --- ### Positive Professional in Pennsylvania - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EPOS Now is so easy to work with that I have not needed to consider any other similar products in the 5 years I have been a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EPOS NOW provides a quality product that is easy to operate and utilize in a variety of ways in a variety of settings. New staff catch on quickly and adjustment can be made easily to accommodate new products and customer needs. It is a superior product. #### Cons The only difficulty I have experience is occasional interruptions in the transfer of funds, but they were handled quickly and efficiently. Also, the time difference between the United States and England required an adjustment when reaching out of help in the beginning, but my account manager, Hayden Greenhall, does a spectacular job of keeping in contact and resolving any minor problems we have experienced. #### Vendor response Hi Emily, Thank you so much for taking the time to share your experience after five years with us. It's genuinely lovely to hear that the system has worked well across your team and that new staff find it easy to pick up. We're also really pleased to know that Hayden Greenhall has been looking after you so well, he's a super star who's been with us a few years and it's lovely to see him continously deliver great service to our merchants. Navigating the time difference between the US and UK can be tricky, so it's great that he's been helpful whenever you've needed support. We truly appreciate your loyalty and look forward to continuing to support your business. Thanks, Epos Now Customer Experience Team Replied May 2026 --- ### Perfect set up with great support team - Overall rating: 5/5 - Reviewer: Claire C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. #### Cons Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. #### Vendor response Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Best POS in canada - Overall rating: 5/5 - Reviewer: Fouad H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best pos system easy to use the interface good easy to add items or departments or even customers i am happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use best customer service good overall experience good customer support excellent interface best #### Cons Few times it crasheed to add new customer a bit confusing also to add payment tender also a bit confusing #### Vendor response Dear Fouad, Thank you for your honest and detailed feedback! We are thrilled to hear that you find the system Easy to use and have experienced the best customer service. It is fantastic to know that you consider the interface excellent and are happy with how easy it is to add items or departments. However, we appreciate you highlighting the Cons as well. We apologize for the inconvenience caused if the system crashed a few times; stability is a top priority for us. We also take note that adding a new customer and payment tender was a bit confusing. Feedback like yours is vital for our product team, as it helps us identify exactly which areas need to be more intuitive. We will pass these specific points on to our developers to help improve the flow for future updates. Best regards, Epos Now Replied February 2026 --- ### Reliable and sophisticated if slightly over complicated in areas. - Overall rating: 3/5 - Reviewer: Richey J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Decent software and has developed well over time. It was good to use it for certain aspects but could become slightly overcomplicated in certain areas. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was a fairly sophisticated system and had lots of great features. Splitting up of venues and products was a little more complicated than hoped for. It was priced well priced and worth it though. Always pretty easier to problem solve with customer services #### Cons A bit clunky in certain areas and could have been a bit mor straightforward in some areas of the back office but generally did what was required of it for our needs. #### Vendor response Dear Richey, Thank you for sharing your detailed feedback! We’re glad to hear that you’ve found value in our system’s features and pricing, and that our customer service team has been helpful when solving issues. We appreciate your honest comments about some areas feeling a bit complex or clunky, particularly when splitting venues and products. Feedback like this is incredibly valuable as it helps us continue improving the system to make it more intuitive and user-friendly. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied September 2025 --- ### Great product - Overall rating: 5/5 - Reviewer: Jacquie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy. #### Cons Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not. #### Vendor response Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now Replied February 2026 --- ### VERY BAD EXPEREIENCE - Overall rating: 1/5 - Reviewer: Muhammad R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Cons Very bad experience with EPOSNOW. They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support. We worked with them for a year and found their service to be unhelpful, unreliable, and frustrating. When we decided to cancel the subscription, they ignored our requests and still charged us for two additional months. No proper communication, no respect for customers — just excuses. It’s clear that money matters more to them than customer satisfaction. I would not recommend EPOSNOW to anyone. --- ### Use EposNow - Overall rating: 5/5 - Reviewer: Michele S. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great help thanks for yoir support and the fun of being able to open back officecon my pone and laptop abd desktop #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy too use and helpful staff that most always answer fast and the fast payment of my funds into my account. #### Cons Somtimes my screen freezes and this is not helpful when I am serving people. Would be great if my options would have a line ican add a word instead of scrolling #### Vendor response Dear Michele, Thank you for your honest and detailed feedback! We are pleased to hear that you find the system easy to use and appreciate our fast support and the fast payment of funds. It is also great to see you are enjoying the flexibility of accessing your Back Office on your phone, laptop, and desktop. However, we are sorry to hear that your screen sometimes freezes. We understand how disruptive this is when serving customers. Please reach out to our technical support team so we can investigate the cause of this performance issue and resolve it for you. We also appreciate your suggestion about adding a text entry line for options to avoid scrolling. Constructive feedback like this helps us improve the software, and we will pass this idea along to our product development team for consideration. Best regards, Epos Now Replied January 2026 --- ### Overall very good - Overall rating: 5/5 - Reviewer: Sarah M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good. Easy to use and understand and great support on hand if and when you need it. I would recommend this product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great Customer Service - quick to respond and very patient Easy to use and understand. Loads more information available than I makes use of #### Cons Understanding the reports - but the information is probably there I just need to send some time on it #### Vendor response Dear Sarah, Thank you for your detailed feedback! We’re delighted to hear that you find the system easy to use, with great support readily available. It’s fantastic to know you feel confident recommending our product, and we appreciate your note about exploring the reports further—there’s plenty of valuable information there to discover. From Epos Now Replied February 2026 --- ### Good start up system - Overall rating: 4/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a new start up business it has been able to offer what we have needed and we have had very few issues with it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to use. offers good interaction with customers. payments have been quick and straight forward. good interface between til and card reader. #### Cons some pages take a little longer to load that I would like. i struggle to duplicate a product. Some of the tabs on the add product page are not easy to follow. #### Vendor response Dear Kate, Thank you for sharing your feedback! We’re delighted to hear that you’ve found the system easy to use, with quick payments and a good interface between the till and card reader. It’s great to know it has met your needs as a new startup business. We also appreciate your notes about page loading times and product management — your feedback is valuable as we continue to improve the system. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now. Replied October 2025 --- ### Good service - Overall rating: 5/5 - Reviewer: Babar Mirza B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good - Continue and provide good service to all customers. Keep doing this and maintain your service and business thats will help to improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Genrally found Good Service. whenever we call recieve helps. Keep it up. Staff training is imoprtant so keep refresh training to provide good service thats the best way to maintain sevice and business. #### Cons They are doing thier best so no complain so far. So communication is ket and always think for solution. #### Vendor response Dear Babar, Thank you for your feedback! We’re glad to hear that you generally find our service good and that our team is helpful whenever you call. We also appreciate your thoughts on the importance of ongoing staff training and clear communication to maintain excellent service. Your kind words and encouragement mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Brilliant EPOS System - Overall rating: 5/5 - Reviewer: Simon B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using it for 10 years, any issues have quickly dealt with. Phone help has improved absolutly ten fold. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and finding your way around. The overall design is good, appealing and user friendly. Would recooment to anyone. #### Cons Some of the new look could do with some tweeks. Overall we are pleased with the software and the EPOS units themselves. #### Vendor response Dear Simon, Thank you for your feedback! We’re delighted to hear that you find our system easy to use, user-friendly, and well-designed, and that you would recommend it to others. It’s fantastic to know that after 10 years, any issues you’ve encountered have been quickly resolved and that our phone support has improved significantly. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### I'd recommend Epos now - Overall rating: 4/5 - Reviewer: Graham Y. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, no issues low maintenance and does everything we need it to. Would recomend to a new business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Sales very straight forward and easy to use. easy to train new staff in both sales and cashing up. very secure payments and notification of sales each day #### Cons Back office not very user friendly. Difficult to understand stock input system and stock take. Training courses would be helpful #### Vendor response Dear Graham, Thank you for your detailed feedback! We’re thrilled to hear that you find the sales process straightforward, easy to train new staff on, and secure, with reliable daily notifications. It’s wonderful to know that the system meets your needs with low maintenance. We also appreciate your comments about the back office and stock management — your suggestion for additional training is valuable and will help us improve the experience for all users. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now. Replied October 2025 --- ### Fast and easy - Overall rating: 5/5 - Reviewer: Valerij R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to find or add products,change prices, card reader working very fast,very fast to retry a transaction. #### Cons sometimes when you get the same stock with the same barcode, some of the items dissapear, not to often. #### Vendor response Dear Valerij, Thank you for your feedback! We are pleased to hear that you find it Very easy to find or add products and change prices. Speed is essential in a busy environment, so it is fantastic to know that the card reader is working very fast and that it is very fast to retry a transaction when needed. We also appreciate you highlighting the issue where sometimes... items disappear when dealing with the same stock with the same barcode. While we are glad this happens not too often, we want to ensure your inventory is always 100% accurate. We will pass this specific technical feedback to our development team to investigate why this might be occurring. Best regards, Epos Now Replied February 2026 --- ### Very Bad Experience - Overall rating: 1/5 - Reviewer: Kamal P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very bad since closed the business #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ok system found complicated when putting item into menu and also lot of issues while talking to payment terminal. #### Cons Service is really bad specially when closed the business just month ago still following up for canceling the subscription and direct debit called 6 times everyone over the phone promised to help me and confirm once all done but still waiting and its over the month now. #### Vendor response Dear Kamal, We’re very sorry to hear about the difficulties you’ve faced both with the system setup and the ongoing cancellation process. We understand how frustrating it is to keep following up, especially after your business has closed — this should have been handled much more efficiently. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can review your request, confirm the cancellation status, and ensure any remaining billing concerns are resolved promptly. Thanks again for your share, Epos Now Replied October 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/epos-now-profile/reviews/?page=2) --- Epos Now Reviews, Pros and Cons - 2026 Software Advice