--- title: "Epos Now Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epos Now. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epos Now is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/epos-now-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) / Epos Now Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/epos-now-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/epos-now-profile/alternatives/) # Epos Now User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 727 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 434 reviews (60%) - 4 stars: 60 reviews (8%) - 3 stars: 39 reviews (5%) - 2 stars: 22 reviews (3%) - 1 star: 172 reviews (24%) ### Most mentioned pros - you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. - Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. - Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. ### Most mentioned cons - First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. - The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. - A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. ## Epos Now customer reviews Showing reviews 1-25 of 727 (page 1). ### EPOS now - a great product - Overall rating: 5/5 - Reviewer: Brendan S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, will recommend to anyone looking for an easy to use and setup EPOS system - with really great MI and insights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for my staff to use. Works all the time, never had an issue. Easy to view fincaials, a great product. If I have ever phoned support they have been amazing #### Cons I havent found anything that I dont like about the product, easy to setup and use, and had no issues #### Reasons for choosing Epos Now Reviews on utube and talking to owners who had use the other products #### Vendor response Hi Brendan, Thank you so much for this brilliant review. It's great to hear that the system has been reliable and easy for your team to pick up, and that the financial reporting and insights are working well for you. We're also really pleased to know that our support team have looked after you whenever you've needed them. Reviews like yours mean a lot, and we appreciate you recommending us to others. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Great system and customer service - Overall rating: 5/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. #### Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. #### Reasons for switching to Epos Now EPOS Now has a better user interface for till operators and administrators. #### Vendor response Hi Stephen, Thank you so much for taking the time to share your experience with us. It's genuinely great to hear that our support team has made a positive impression, and that you've found the help line, live chat, and remote access features useful. We know how important it is to have real people available when you need them, especially at weekends. We appreciate your honest feedback about the referral emails and Back Office complexity too. We're always looking at ways to improve, and comments like yours help us focus on what matters most. We're really pleased the whole journey from Sales through to support has been a positive one. Welcome to Epos Now. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Overall a simple system to use - Overall rating: 4/5 - Reviewer: Heidi M. - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations. #### Cons I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it. --- ### Great customer service - Overall rating: 5/5 - Reviewer: Diane M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team enjoy using the system as it is very user friendly. The finance team can access the back office and pull off up to date financial information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epos now is very user friendly, we have received excellent assistance with any training issues. We have extended the use of the systems through two more of our outlets and the process has been very simple. #### Cons The system is great to use and once you understand that the programming works in layers you will get on great #### Reasons for choosing Epos Now the system was too expensive for our needs as a charity #### Reasons for switching to Epos Now system was clunky and very poor support, not a great fit for our needs #### Vendor response Hi Diane, Thank you so much for taking the time to share your experience with us. It's wonderful to hear that the system has been user friendly for your team and that expanding to your other outlets went smoothly. We're really pleased the finance team are finding the back office reporting useful for staying on top of things. Knowing the system works well for a charity like yours means a lot to us. If there's ever anything else we can help with as you continue to grow, please don't hesitate to get in touch. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### We Love the Ease - Overall rating: 4/5 - Reviewer: Tabitha D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful. We loved it so much we added a second cash register. And the second one was cheaper than the first time around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system. #### Cons When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator. #### Reasons for switching to Epos Now Our old cash register was a small manual one. this one helps keep up with the ease and pace of the business. #### Vendor response Dear Tabitha, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system easy to use and flexible for managing your team, and that your experience with our customer service has been a positive one. We also appreciate you highlighting your experience during the internet outage, as feedback like this helps us continue to improve. It’s fantastic to know the system has supported your business growth, including adding a second register. If you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 --- ### Avoid. Simple. - Overall rating: 1/5 - Reviewer: Russell S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Negative for sure. Avoid, avoid, avoid. Ruthless and well known now for being u ethical - I won’t be surprised if they are gone soon or rebranded. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Attractive easy to use system and they are great at pulling you in. The good reviews are all forced on you when you sign up #### Cons Customer service and unethical tactics to charge extra costs. Overall, a terrible company - avoid at all costs #### Reasons for switching to Epos Now Epos now fooled me - they get you in and then trap you #### Vendor response Hi Russell, I'm sorry to read about your experience with us. The concerns you've raised around additional costs and customer service are not what we want for any of our customers, and I can understand why this has left you feeling frustrated. I'm glad that you've found the system easy to use however we'd genuinely like the opportunity to look into what's happened and see if we can put things right. If you're willing, please email us at eposnowsocial@eposnow.com with your account details and a reference to this review and we'll reach out. Thanks, Epos Now Customer Experience Team Replied June 2026 --- ### brilliant Epos - Overall rating: 5/5 - Reviewer: Sarah A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience has been positive throughtout. Staff are very helpful over the phone. its great that theres someone to help instantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is excellent, always sort out any issues on phone support. have sorted any technical issues. #### Cons cant really say anything i least like, I've had no issues. The service has always been immediately sorted. #### Reasons for switching to Epos Now bleep was awful to use, kept stopping working #### Vendor response Hi Sarah, Thank you so much for taking the time to share your experience with us. It's genuinely lovely to hear that our phone support team has been able to help you quickly whenever you've needed them. We're really pleased the service has been consistently positive for you, especially after your previous frustrations with Bleep. Having reliable support that's there when you need it is exactly what we aim for. Thank you again for your kind words. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Edward C. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They seem to care about helping us grow our business. Fees are low and they have lots of free courses to help learn new features as they are released. They seem to care a lot about after sales service and are a friendly team. Whenever I have called for phone support they have been quick at resolving problems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have looked at alternative suppliers and Epos Now were the most favourable. They have low fees so they are value for money and they provided us with an e-commerce solution too. Credit Card payments work very well and we receive funds quickly. The software is very easy to use, seems secure and I am impressed with the stock control management of the software. #### Cons I can't think of any negatives really but would appreciate a pro-active stance to improve our till and provide a larger screen. If they had a sales rep calling in once a year I would appreciate that. #### Vendor response Hi Edward, Thank you so much for taking the time to share your experience with us. It's brilliant to hear that you've found our fees competitive and that the e-commerce solution, card payments, and stock control are all working well for your business. We really appreciate your suggestion about annual check-ins and screen options. That kind of feedback genuinely helps us improve, and I'll make sure it's passed along to the relevant teams. We're glad to be part of your business journey, and it's great to know the support team has been helpful when you've needed them. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Couldn't work without it now - Overall rating: 5/5 - Reviewer: Kathryn P. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The whole cloud system is fantastic. From checking stock to following patterns of sales. The till system is very easy to use. The phone support is excellent if there is any issue or for extra training. You get your card payment through next day regardless of what day that is which means its easier to pay invoices. Value for money especially for the card transactions, with a nominal fee. Accessible from anywhere as on the cloud but secure and easy to use. #### Cons You need a WiFi signal for the card reader and to log on and close the till. so if the network is down its very difficult to use. #### Vendor response Hi Kathryn, Thank you so much for taking the time to share your experience. It's great to hear the cloud system is working well for you, from stock management to sales insights, and that the till has been easy to get to grips with. We're also pleased the phone support has been helpful whenever you've needed it, and that next-day card payments are making a real difference to your cash flow. Your point about WiFi dependency is fair feedback, and it's something we're always looking to improve. We appreciate you flagging it. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Very good in service and i loved to stay in Epos - Overall rating: 5/5 - Reviewer: naga r. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5star I want give to the epos for their service and dedication through the work and care about our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good service. When ever we need they will give the support to us so no need to worry about our business #### Cons There is nothing to give a least review about epos now. Because everything is perfectly alright. Good --- ### Eposnow. A review from a genuine trader - Overall rating: 5/5 - Reviewer: Trevor W. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were using a cash register which was fine, but quite fiddly to update. We were basically given our Epos system second hand. Overall we are very pleased with it and Eposnow in general. The biggest issue we had was using the 'credit card machine', which had an intermittent. For various reasons and probally not all Epos's fault, the problem did go on for a bit. But Eposnow, along with our Internet provider did their best, It was finally solved when we had a particular Card Terminal sent to us. Since then it has worked fine. There was a problem when trying to print out our monthly reports. Eventually Eposnow realised what the issue was, and that has now been resolved. I would recommend Eposnow to anyone. It is full of features, many of which we don't need. The company are great to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is generally easy to use. It can't be rushed, I've managed to do the set up without much help. I only ever contact support for something that is totally out of my control. I love the fact I can make any alterations to the 'Till' from my home computer. Customer service is always friendly and polite. I must truthfully say customer service can not 'Immediately' solve all problems, BUT we have NEVER been left without a working system, as an ex electronics service engineer is understandable and expectable. #### Cons As an Embroidery business, I find the Stock Control difficult to get to grips with. The examples they give are basically in the hospitality sector, so I've decided to give it a miss. #### Reasons for switching to Epos Now We were virtually given the system from a failed business #### Vendor response Dear Trevor, Thank you so much for your detailed 5-star review! We’re pleased to hear that overall you’re happy with your Epos Now system and that our friendly customer service has been there to support you whenever needed. It’s great to know you appreciate being able to manage your till remotely and that the intermittent issues with the card machine were eventually resolved with a replacement terminal. We understand that stock control can feel challenging, especially when examples focus on hospitality, and we appreciate your feedback on this. We’ll share your insights with our product team to explore ways to better support diverse business types like yours. If there’s anything else we can assist with or if you’d like further help navigating features, please don’t hesitate to reach back out. Thanks again, The Epos Now Team Replied July 2025 --- ### Reliable and User-Friendly EPOS System for Everyday Business Needs - Overall rating: 5/5 - Reviewer: Praseeda G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Epos Now has been very positive. The system is reliable, easy to use, and supports our day-to-day sales and payment processing smoothly. The reporting and sales management features are especially useful, and customer support has been responsive when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve a very positive experience with Epos Now. The system feels secure and reliable, and it offers great value for money considering the features included. Payment processing is smooth, and the sales management tools make tracking performance easy. #### Cons Occasionally the interface can feel a bit cluttered when we’re first learning it. These are minor and didn’t affect our overall satisfaction #### Vendor response Dear Praseeda Thank you for your detailed and positive feedback! We are thrilled to hear that you have had a very positive experience with Epos Now. It is wonderful to know that the system feels secure and reliable for your business. We strive to offer great value for money, so we are delighted that you find the features included worth the investment. It is also great to hear that payment processing is smooth and that the sales management tools are making it easy for you to track performance. We appreciate your honest feedback regarding the interface feeling a bit cluttered when first learning the system. We are constantly working to streamline our design to make the onboarding process smoother, but we are glad to hear this was a minor issue that didn't affect your overall satisfaction. It is fantastic that our reporting features and responsive customer support are helping support your day-to-day operations. Best regards, Epos Now Replied February 2026 --- ### The dogs Bollix! - Overall rating: 5/5 - Reviewer: Chris W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very good, easy to use the back office save for a very few functionalities but, I put that down to lack of use and the fact I only do this part time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros sales and purchasing information is excellent on the back office and the ability to export reports and print is good. #### Cons integrating card machines and adding them to different tills when required without undy delays, that maybe down to our bad internet reception. #### Vendor response Dear Chris, Thank you for your feedback! We’re glad to hear that you find the back office reports, sales, and purchasing information excellent and easy to use. We appreciate your note regarding card machine integration and understand how internet reception can affect this. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Reliable and sophisticated if slightly over complicated in areas. - Overall rating: 3/5 - Reviewer: Richey J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Decent software and has developed well over time. It was good to use it for certain aspects but could become slightly overcomplicated in certain areas. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was a fairly sophisticated system and had lots of great features. Splitting up of venues and products was a little more complicated than hoped for. It was priced well priced and worth it though. Always pretty easier to problem solve with customer services #### Cons A bit clunky in certain areas and could have been a bit mor straightforward in some areas of the back office but generally did what was required of it for our needs. #### Vendor response Dear Richey, Thank you for sharing your detailed feedback! We’re glad to hear that you’ve found value in our system’s features and pricing, and that our customer service team has been helpful when solving issues. We appreciate your honest comments about some areas feeling a bit complex or clunky, particularly when splitting venues and products. Feedback like this is incredibly valuable as it helps us continue improving the system to make it more intuitive and user-friendly. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied September 2025 --- ### Must use eposnow - Overall rating: 5/5 - Reviewer: Navneet K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. M happy with eposnow. Easy to access to all options and never face any problem with it. Always get my payment easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quik and easy to use . everyone can use with not much efforts. I always love to use it nd also recommed with my friends. #### Cons Some cards not accepted. Need more options to add. American express card not accepted. Rather than all good #### Vendor response Dear Navneet, Thank you for your feedback and your recommendation! We are thrilled to hear that you find the system quick and easy to use and that your team can operate it with not much effort. Simplicity is key to a smooth operation, so we are glad you are enjoying the experience. We also appreciate your feedback regarding card acceptance. We understand that not being able to accept American Express can be limiting. Often, the ability to accept specific card types (like Amex) depends on your specific merchant agreement or payment settings rather than the software itself. We would love to see if we can help you expand your options. Please contact our support team so we can review your payment settings and see if we can enable American Express for you. We are glad to hear that you are otherwise happy with the system and receiving your payments easily. Best regards, Epos Now Replied January 2026 --- ### Fantastic working relationship - Overall rating: 5/5 - Reviewer: Phyllis V. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support has been amazing for our company for the past 7 years. I would continue to recommend them. #### Cons I have had no issues with EPOS. Great payment process Sales management relationship with EPOS. • User-Friendly Interface The platform is intuitive and easy to navigate, even for those new to POS systems. Setup is straightforward, and training staff is a breeze thanks to its clean design and logical workflows TechRadar. #### Vendor response Dear Phyllis, Thank you for your wonderful feedback! We’re thrilled to hear that our support has been amazing for your company over the past 7 years and that you continue to recommend us. It’s fantastic to know that our platform is user-friendly, intuitive, and makes training and setup straightforward for your team. Your kind words about the flexibility, ease of use, and integrations of Epos Now mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### 10/10 amazing - Overall rating: 5/5 - Reviewer: Keedan H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. #### Cons Theirs nothing we least like about epos, we wish their was a easy loyalty card system for our customers. #### Vendor response Hi Keedan, Thank you so much for sharing this. It's great to hear that the system has been straightforward to use and that the credit option came through when you needed it most. On the loyalty side, we do have options that might work well for your customers. If you'd like to explore what's available, just drop us a line at eposnowsocial@eposnow.com and we can point you in the right direction. Really appreciate you taking the time to leave this review. Thanks, Epos Now Customer Experience Team Replied May 2026 --- ### Great service but too expensive - Overall rating: 5/5 - Reviewer: Santiago H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been a great experience. Epos Now has definetly make the administration of my restaurant so much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to use and it has a lot of features and apps that can be easily used to increase your company #### Cons The price of some features thas can be very helpfull for the customer service. I think its too expensive. #### Vendor response Dear Santiago, Thank you for your honest and detailed feedback! We are thrilled to hear that Epos Now has made the administration of your restaurant so much easier. It is great to know that you find the system easy to use and that our range of features and apps is helping you grow your company. We designed the platform to simplify daily operations, so seeing that impact on your restaurant is very rewarding for us. We also appreciate your feedback regarding the price of some additional features. We understand that cost is a crucial factor for any business, and we want to ensure our tools provide excellent value. We will pass your comments along to our team for consideration as we continue to review and improve our packages. Best regards, Epos Now Replied January 2026 --- ### Good start up system - Overall rating: 4/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a new start up business it has been able to offer what we have needed and we have had very few issues with it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to use. offers good interaction with customers. payments have been quick and straight forward. good interface between til and card reader. #### Cons some pages take a little longer to load that I would like. i struggle to duplicate a product. Some of the tabs on the add product page are not easy to follow. #### Vendor response Dear Kate, Thank you for sharing your feedback! We’re delighted to hear that you’ve found the system easy to use, with quick payments and a good interface between the till and card reader. It’s great to know it has met your needs as a new startup business. We also appreciate your notes about page loading times and product management — your feedback is valuable as we continue to improve the system. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now. Replied October 2025 --- ### Good and efficient - Overall rating: 5/5 - Reviewer: Prajwal K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good and very helpful with prompt service and also i would like to recommend to every one ,very good #### Cons Many times system gets hang in the middle of service and sometimes system doesnt catch proper signal #### Vendor response Dear Prajwal Thank you for your feedback and your recommendation! We are pleased to hear that you have found our service good, very helpful, and prompt. It is wonderful to know that you are happy enough with the support to recommend us to others. However, we are concerned to hear that your system gets stuck in the middle of service and experiences signal issues. We understand how disruptive this can be during busy periods when you need the till to be reliable. These connectivity and performance drops are often solvable with some targeted troubleshooting. Please contact our technical support team so we can investigate why the system is not catching a proper signal and prevent these freezes from happening in the future. Best regards, Epos Now Replied January 2026 --- ### Great Price, Great Service, Full suite of reports to help me max out my margins - Overall rating: 5/5 - Reviewer: karl J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good - been about 8 years with Epos Now and rarely have a problem. When i have had an issue with card intergration or change of card machines the support team have been right on it on my behalf #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great value for money, quick at helping me with queries and solving issues, good options with types of reports #### Cons Have to pay extra for early hours, late hours and weekend support which can be annoying for us if we find we have an issue that needs urgent attention #### Vendor response Dear Karl, Thank you for your detailed feedback! We're delighted to hear that you’ve found great value in our system over the past eight years and that our support team has been quick and helpful whenever issues have arisen. It’s fantastic to know you appreciate the reporting options and the assistance with card integration and machines. We also appreciate your note regarding extra charges for early, late, and weekend support and will take it into consideration to help improve the service experience. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again, Epos Now Replied August 2025 --- ### Very Happy - Overall rating: 5/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free #### Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it #### Reasons for switching to Epos Now EposNow is better in retail environment --- ### Good and dedicated support - Overall rating: 4/5 - Reviewer: Lance M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Once its up and running and training is undertaken , it works reliably. Support is good but you do sometimes have to work hard to get someone to udnerstand the issue #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The quality and dedication of the support team. They own the problem and try to resolve it. The chatbot is also fairly useful. The back office allows my team to handle issues outside the shop. #### Cons They have just increased pricing for card payments only 5 months after I signed up. The initial product import sheets using excel are clunky and prone to formatting errors that not everyone at eposnow understands #### Vendor response Dear Lance, Thank you for your detailed review. We're pleased to hear that you've found our support team dedicated and helpful, and that the back office tools are enabling your team to stay on top of things remotely. We understand your concerns regarding recent card payment pricing changes and the challenges with the product import process. Feedback like this helps us improve the onboarding experience and ensure our team is better equipped to support you. If you need further assistance or wish to discuss your pricing or setup in more detail, please don’t hesitate to reach out. Kind regards, Epos Now Replied July 2025 --- ### So confortable easy for everyone - Overall rating: 5/5 - Reviewer: Shahzad K. - Verified reviewer: Yes - Industry: Tobacco - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its very valueable software we used more then one year only for me as a small bussiness Epos monthly charges qute high for us othervoice its very highly recommended for bussiness #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use highly recommended we used more then one year so i preffer to get all kind of bussiness in uk #### Cons Its fully secure , but monthly charges its qute high for small business need to take review other all small bussiness then you understand #### Vendor response Dear Shahzad, Thank you for your feedback! We’re glad to hear that you find the system easy to use and valuable, and that you would highly recommend it. We appreciate your comments regarding the monthly charges for small businesses, and we’ll take this into consideration as we continue to improve our services for all customers. From Epos Now Replied February 2026 --- ### Efficient and Perfect system which is easy to use. - Overall rating: 5/5 - Reviewer: Onias Z. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best experience so far. I have not experienced any problems so far and If I do staff is always there to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their payment system is well organised, no hidden costs as everything is straightforward. The system is simple and straightforward and has no complications, anyone can use it. #### Cons None as everything is tailored towards making the whole system robust. No loopholes identified so far.. #### Vendor response Dear Onias, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system straightforward and easy to use, and that your experience with our support team has been positive. We’re pleased that everything has been working well for you so far and that the platform is meeting your expectations. Should you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/epos-now-profile/reviews/?page=2) --- Epos Now Reviews, Pros and Cons - 2026 Software Advice