--- title: "Epos Now Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Epos Now. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Epos Now is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/epos-now-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) / Epos Now Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/epos-now-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/epos-now-profile/alternatives/) # Epos Now User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 729 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 436 reviews (60%) - 4 stars: 60 reviews (8%) - 3 stars: 39 reviews (5%) - 2 stars: 22 reviews (3%) - 1 star: 172 reviews (24%) ### Most mentioned pros - you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. - Epos Now is a top-tier POS solution that blends flexibility, ease of use, and powerful integrations—ideal for businesses seeking a customizable, cloud-based system. If you’re looking for a point-of-sale system that adapts to your business rather than the other way around, Epos Now deserves serious consideration. - Amazing simplicity, fantastic customer service, easy payouts, also offered us credit which massivly helped us in time of need. ### Most mentioned cons - First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. - The system fails in many ways for the industry being tailored to a retail point of sale "payment at purchase" model - and every time I have raised a deficiency in the system for my industry I am simply told "that is the way it works" and that I can make a request for change. - A large number of customers using third-party integrations experienced similar disruption, effectively losing the ability to process payments overnight. ## Epos Now customer reviews Showing reviews 1-25 of 729 (page 1). ### EPOS Now Reveiw - Overall rating: 5/5 - Reviewer: Khaled H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application is very easy to use, and they are always available to provide any support required. Overall, it's really good value for money. #### Cons The dashboard needs some improvement. And flexibility to customize my own specific reports for a better view #### Reasons for choosing Epos Now Good value for Money, and ease of use... #### Vendor response Dear Khaled, Thank you for sharing your feedback with us. We’re pleased to hear that you’ve found Epos Now easy to use, good value for money, and backed by reliable support whenever you need it. We also appreciate your comments around the dashboard and the ability to customise reports more flexibly. Suggestions like these are valuable as we continue working to improve the overall experience. It’s great to know that ease of use and value were important factors in choosing Epos Now, and we’re always here if you need any further support. Thanks again for your review, Epos Now Replied September 2026 --- ### Great customer service - Overall rating: 5/5 - Reviewer: Diane M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team enjoy using the system as it is very user friendly. The finance team can access the back office and pull off up to date financial information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Epos now is very user friendly, we have received excellent assistance with any training issues. We have extended the use of the systems through two more of our outlets and the process has been very simple. #### Cons The system is great to use and once you understand that the programming works in layers you will get on great #### Reasons for choosing Epos Now the system was too expensive for our needs as a charity #### Reasons for switching to Epos Now system was clunky and very poor support, not a great fit for our needs #### Vendor response Hi Diane, Thank you so much for taking the time to share your experience with us. It's wonderful to hear that the system has been user friendly for your team and that expanding to your other outlets went smoothly. We're really pleased the finance team are finding the back office reporting useful for staying on top of things. Knowing the system works well for a charity like yours means a lot to us. If there's ever anything else we can help with as you continue to grow, please don't hesitate to get in touch. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Overall a simple system to use - Overall rating: 4/5 - Reviewer: Heidi M. - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty simple to manage basic point of sale and stock. Customer service is always above and beyond my expectations. #### Cons I would have preferred that it came with a manual so I could read it home how to use all the different functions rather than on line. I would rather have simply bought it outright then have it constantly be updated, changed and pay monthly for it. --- ### Great system and customer service - Overall rating: 5/5 - Reviewer: Stephen C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, EPOS Now is an excellent system and, being a new customer, the whole experience from contacting Sales to support has been a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the most positive aspects of working with EPOS Now is their customer support. Their on-line support centre is easy to access and use, with access to live chat and the Epos Now community. Fault tickets can be raised on complex problems, most of which are answered in a timely manner. Most importantly (and this is rare these days!) you can ring their help line which is answered by staff who are extremely nonweldable and helpful. If required, the support team can remotely access the customer's till system to resolve issues. Support is also available at weekends. #### Cons Too may emails urging customers to promote/refer their service to other companies! Some of the Back Office controls for products are too complex. #### Reasons for switching to Epos Now EPOS Now has a better user interface for till operators and administrators. #### Vendor response Hi Stephen, Thank you so much for taking the time to share your experience with us. It's genuinely great to hear that our support team has made a positive impression, and that you've found the help line, live chat, and remote access features useful. We know how important it is to have real people available when you need them, especially at weekends. We appreciate your honest feedback about the referral emails and Back Office complexity too. We're always looking at ways to improve, and comments like yours help us focus on what matters most. We're really pleased the whole journey from Sales through to support has been a positive one. Welcome to Epos Now. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### We Love the Ease - Overall rating: 4/5 - Reviewer: Tabitha D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful. We loved it so much we added a second cash register. And the second one was cheaper than the first time around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great for all kinds of businesses. Wonderful customer service. I like that I can add employees or delete employees with ease. And each employee has their own security pin so there is no having to change the whole system. #### Cons When we were out of internet due to a storm our Epos would not run without internet for more than 1 day. We had to go old school with paper and calculator. #### Reasons for switching to Epos Now Our old cash register was a small manual one. this one helps keep up with the ease and pace of the business. #### Vendor response Dear Tabitha, Thank you for taking the time to share your feedback. It’s great to hear that you’ve found the system easy to use and flexible for managing your team, and that your experience with our customer service has been a positive one. We also appreciate you highlighting your experience during the internet outage, as feedback like this helps us continue to improve. It’s fantastic to know the system has supported your business growth, including adding a second register. If you ever need any assistance, our team is always here and happy to help. Thanks again for your review, Epos Now Replied April 2026 --- ### Please for the love of God avoid them at all costs!!! - Overall rating: 1/5 - Reviewer: Godwin A. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Epos Now has got to be the worst company I have ever dealt with. First they conned me into getting their complete Epos solution by assuring me it would work with my Datalogic scanner and scale hardware. When it did not work and I complained, they claimed they never told me their solution would work with my hardware. When I made a data request to retrieve the chat between myself and their sales rep to prove I was right, I got nothing but excuses. After months of ignoring my requests, I gave them notice that I won't renew my subscription when the initial 12 month agreement ended. I closed my account in their till back office on the last day of the agreement, but they still charged me for the upcoming month. When I called their support to complain, they claimed I never sent them any notice to terminate my agreement, even though I had forwarded the email I sent to them over a month before and had also sent a letter via special delivery which they did confirm they had received. Eventually they closed my account. Not trusting them, I contacted my bank to block them from debiting money from my account. Months later and they are still trying to collect money from my account. When I call or try to contact them via live chat, all I get is promises they'll get someone who can help to call me back, which they never do. I would not recommend Epos Now to even my worst enemy. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I find it very difficult to say there is anything I like about Epos Now after my experience. If I have to, I'd say having a convenient till system and back office available in one solution made the managing sales easier. #### Cons They would make up anything to sell their product and would ignore any request to cancel your subscription then keep charging you even after your subscription has been cancelled. Epos Now are a very unreliable and completely untrustworthy company. #### Reasons for choosing Epos Now There were a number of other products not listed. We chose Epos Now because they claimed that their complete solution could be integrated with the Datalogic scanner / scale which was installed for our conveyor belt checkout counter. It ended up not working and what followed was just lies and excuses. #### Vendor response Dear Godwin, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the experience you’ve described and appreciate how important it is for both product compatibility and account management to be handled clearly and reliably. At this time, we haven’t been able to locate your account based on the information provided. If you can respond to eposnowsocial@eposnow.com with some additional details, and we’d encourage you to share your registered email address, account information, or any case references so we can investigate this further. Once we have these details, our team will review the situation thoroughly and follow up with you directly to address your concerns. Thanks, Epos Now Replied April 2026 --- ### EPOS now - a great product - Overall rating: 5/5 - Reviewer: Brendan S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, will recommend to anyone looking for an easy to use and setup EPOS system - with really great MI and insights #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for my staff to use. Works all the time, never had an issue. Easy to view fincaials, a great product. If I have ever phoned support they have been amazing #### Cons I havent found anything that I dont like about the product, easy to setup and use, and had no issues #### Reasons for choosing Epos Now Reviews on utube and talking to owners who had use the other products #### Vendor response Hi Brendan, Thank you so much for this brilliant review. It's great to hear that the system has been reliable and easy for your team to pick up, and that the financial reporting and insights are working well for you. We're also really pleased to know that our support team have looked after you whenever you've needed them. Reviews like yours mean a lot, and we appreciate you recommending us to others. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### brilliant Epos - Overall rating: 5/5 - Reviewer: Sarah A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience has been positive throughtout. Staff are very helpful over the phone. its great that theres someone to help instantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is excellent, always sort out any issues on phone support. have sorted any technical issues. #### Cons cant really say anything i least like, I've had no issues. The service has always been immediately sorted. #### Reasons for switching to Epos Now bleep was awful to use, kept stopping working #### Vendor response Hi Sarah, Thank you so much for taking the time to share your experience with us. It's genuinely lovely to hear that our phone support team has been able to help you quickly whenever you've needed them. We're really pleased the service has been consistently positive for you, especially after your previous frustrations with Bleep. Having reliable support that's there when you need it is exactly what we aim for. Thank you again for your kind words. Thanks, Epos Now Customer Experience Team Replied July 2026 --- ### Great Service all round. - Overall rating: 5/5 - Reviewer: Debra C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are very happy with everything to do with Epos Now. From contacting them to installation has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great knowledge of what we needed. Customer support is always there when you need them with their expert knowledge, Payment processing is very quick along with credit card payments. #### Cons Everything is great with Epos Now. I have no complaints what so ever. Happy with all round service. #### Vendor response Dear Debra, Thank you for such positive feedback. It’s wonderful to hear that you’ve had a great experience from the initial contact and installation through to ongoing support and payment processing. We’re especially pleased that our team’s knowledge and availability have given you confidence whenever you’ve needed help. We really appreciate your kind words and look forward to continuing to support your business. Thanks again for your review, Epos Now Replied September 2026 --- ### Very good in service and i loved to stay in Epos - Overall rating: 5/5 - Reviewer: naga r. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 5star I want give to the epos for their service and dedication through the work and care about our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good service. When ever we need they will give the support to us so no need to worry about our business #### Cons There is nothing to give a least review about epos now. Because everything is perfectly alright. Good #### Vendor response Dear Naga, It’s fantastic to receive your five-star feedback! Knowing that you can rely on our team whenever support is needed and feel confident that your business is being looked after means a great deal to us. We’re delighted that both the service and dedication of our team have made such a positive impression. We look forward to continuing to support you and your business. Thanks again for your review, Epos Now Replied September 2026 --- ### Eposnow. A review from a genuine trader - Overall rating: 5/5 - Reviewer: Trevor W. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were using a cash register which was fine, but quite fiddly to update. We were basically given our Epos system second hand. Overall we are very pleased with it and Eposnow in general. The biggest issue we had was using the 'credit card machine', which had an intermittent. For various reasons and probally not all Epos's fault, the problem did go on for a bit. But Eposnow, along with our Internet provider did their best, It was finally solved when we had a particular Card Terminal sent to us. Since then it has worked fine. There was a problem when trying to print out our monthly reports. Eventually Eposnow realised what the issue was, and that has now been resolved. I would recommend Eposnow to anyone. It is full of features, many of which we don't need. The company are great to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is generally easy to use. It can't be rushed, I've managed to do the set up without much help. I only ever contact support for something that is totally out of my control. I love the fact I can make any alterations to the 'Till' from my home computer. Customer service is always friendly and polite. I must truthfully say customer service can not 'Immediately' solve all problems, BUT we have NEVER been left without a working system, as an ex electronics service engineer is understandable and expectable. #### Cons As an Embroidery business, I find the Stock Control difficult to get to grips with. The examples they give are basically in the hospitality sector, so I've decided to give it a miss. #### Reasons for switching to Epos Now We were virtually given the system from a failed business #### Vendor response Dear Trevor, Thank you so much for your detailed 5-star review! We’re pleased to hear that overall you’re happy with your Epos Now system and that our friendly customer service has been there to support you whenever needed. It’s great to know you appreciate being able to manage your till remotely and that the intermittent issues with the card machine were eventually resolved with a replacement terminal. We understand that stock control can feel challenging, especially when examples focus on hospitality, and we appreciate your feedback on this. We’ll share your insights with our product team to explore ways to better support diverse business types like yours. If there’s anything else we can assist with or if you’d like further help navigating features, please don’t hesitate to reach back out. Thanks again, The Epos Now Team Replied July 2025 --- ### Up and coming great system for small businesses - Overall rating: 5/5 - Reviewer: Wendy C. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy and have told others about your company. Also glad to see that up grading the system to help business to have an easier time and be able to help more customers as well as being able to send more time with our families and less time doing reports or uploading items into the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to get help right away and able to understand the customer services people. The tech dept able to help quickly so we do not lose sales. #### Cons Need emails to inform when new items are done to your account. Have basic passwords for customers to be able to do some basic items by them self to speed up their little problems. #### Reasons for switching to Epos Now Not able to use it like we were told we could #### Vendor response Dear Wendy, Thank you for your detailed and thoughtful review! We’re so pleased to hear that Epos Now has made a positive difference in helping your business operate more efficiently, allowing you to spend less time on admin and more time with your customers—and your family. It’s also fantastic to know that our tech team was quick to help and easy to understand. We really appreciate your suggestions around email updates and simplified password access, and we’ll be sure to pass that feedback on to our development team. If there’s anything else we can support you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied June 2025 --- ### Positive Professional in Pennsylvania - Overall rating: 5/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EPOS Now is so easy to work with that I have not needed to consider any other similar products in the 5 years I have been a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EPOS NOW provides a quality product that is easy to operate and utilize in a variety of ways in a variety of settings. New staff catch on quickly and adjustment can be made easily to accommodate new products and customer needs. It is a superior product. #### Cons The only difficulty I have experience is occasional interruptions in the transfer of funds, but they were handled quickly and efficiently. Also, the time difference between the United States and England required an adjustment when reaching out of help in the beginning, but my account manager, Hayden Greenhall, does a spectacular job of keeping in contact and resolving any minor problems we have experienced. #### Vendor response Hi Emily, Thank you so much for taking the time to share your experience after five years with us. It's genuinely lovely to hear that the system has worked well across your team and that new staff find it easy to pick up. We're also really pleased to know that Hayden Greenhall has been looking after you so well, he's a super star who's been with us a few years and it's lovely to see him continously deliver great service to our merchants. Navigating the time difference between the US and UK can be tricky, so it's great that he's been helpful whenever you've needed support. We truly appreciate your loyalty and look forward to continuing to support your business. Thanks, Epos Now Customer Experience Team Replied May 2026 --- ### Perfect set up with great support team - Overall rating: 5/5 - Reviewer: Claire C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it for ease of use, personalisation and great customer support team. I would 100% recommend to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use, customer support are always friendly, professional and very knowledgeable. No question is ever too much trouble. Being able to colour code categories etc is good for the eyes. #### Cons Connectivity to card machine dips in an out sometimes doesn’t connect to the till. This could be an internet issue as it flashes on the screen ‘internet connection lost’ momentarily before being ok. #### Vendor response Dear Claire, Thank you for your wonderful feedback! We’re thrilled to hear that you find the system easy to use, enjoy the personalization options like colour coding, and have had positive experiences with our friendly and knowledgeable support team. We appreciate your note regarding connectivity, and we’ll continue to work on ensuring smooth connections. If there is anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied November 2025 --- ### Epos now Till system - Overall rating: 5/5 - Reviewer: Chrus G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great started off a few years ago and upgraded to a more upto date system The suport after sales and technically is very good The sales Team were great and set everything up #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the system as it’s user friendly and easy to use once it’s set up very secure and great all payments are built into the system All the credit card payments go through the till system and makes it really quick and safe Great value for money The system can deal with all your accounts and makes it easy to look after the transactions #### Cons Nothing really the overall way the sales Team and the technical Team dealt with my purchase was second to none #### Vendor response Dear Chrus, Thank you so much for sharing your experience. It’s wonderful to hear that you find the system user-friendly, secure, and great value for money — and that having integrated payments has made things quicker and safer for your business. We’re also delighted that both our Sales and Technical teams delivered the level of service you deserve. It’s fantastic to know you’ve been with us for a few years and that your upgrade journey has been a positive one, supported by strong after-sales and technical care. Thanks again for your share, Epos Now Replied December 2025 --- ### The Best Epos System for our Busy Restaurants - Overall rating: 5/5 - Reviewer: Mark G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I found Epos Now after hours of research and was pleased to discover they were the industry leader. The hardware is excellent and everything works so well. I use the app on my iPhone to check sales and staff hours, even when at home or out and about. I would definitely recommend, and already have to another new restaurant owner, who has decided to use Epos Now and is also very pleased with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Epos Now at both our restaurants and love everything about it. The annual fee for our multiple tills is very reasonable and the software is comprehensive, allowing for detailed sales reporting, staff login, timesheet and payroll recording and much more. The security features are excellent from passwords, staff login codes and auto timeout options on the screens. It is easy to take payments and you can add other tenders, allowing us to integrate our gift vouchers on the system. The customer helpline is useful and I have always managed to get through to an operator who has been able to help. #### Cons Being able to create a multiple choice product that was a minus amount would be useful. For example we sell a burger for £17 but a naked burger is £15 so this has to be a separate product rather than being able to press a button that removed £2. #### Vendor response Dear Mark, Thank you for your fantastic feedback! We’re thrilled to hear how much you love using Epos Now across both of your restaurants and that our system has been valuable for everything from sales reporting to staff management and secure payment processing. It’s wonderful to know that you’ve found our software comprehensive, reliable, and easy to use — and that our customer support team has been there to assist whenever needed. We also appreciate your suggestion about creating a multiple-choice product with a minus amount. Feedback like this helps us improve, and we’ll be sure to share it with our product team for consideration. If there’s ever anything else we can do to support you, please don’t hesitate to reach out. Thanks again for your share, Epos Now Replied September 2025 --- ### Great product - Overall rating: 5/5 - Reviewer: Jacquie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Been very helpful, easy to work with and reasonably easy to contact. When required I have had telephone assistance which has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Efficient, good customer service. Knowledge of advisors is excellent. Quick pay over of takings. Very happy. #### Cons Ability to have the option to print a customer receipt or not. Sometimes a customer requires a printed receipt. Most of the time they do not. #### Vendor response Dear Jacquie, Thank you for your honest and detailed feedback! We are delighted to hear that you are Very happy with your experience. It is wonderful to know that you find our service Efficient and the Knowledge of advisors excellent. We also appreciate you highlighting the Quick pay over of takings; we know how crucial cash flow is for a business, so we are glad this feature is working well for you. I did try to give you a quick call however I was unable to get through. Just in regards to that printer query you can actually achieve this. You'd just need to go to the back office and select the option "New Email Receipt" which will then prompt you if you'd like to send an email receipt, print a receipt or no receipt. We are thrilled that you have found us easy to work with and that our telephone assistance has been excellent. If you need a hand with setting that feature don't hesitate to reach out and ask for myself (Jay in Customer Experience). Best regards, Epos Now Replied February 2026 --- ### VERY BAD EXPEREIENCE - Overall rating: 1/5 - Reviewer: Muhammad R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Cons Very bad experience with EPOSNOW. They constantly create trouble for loyal customers and seem more interested in collecting extra payments than providing support. We worked with them for a year and found their service to be unhelpful, unreliable, and frustrating. When we decided to cancel the subscription, they ignored our requests and still charged us for two additional months. No proper communication, no respect for customers — just excuses. It’s clear that money matters more to them than customer satisfaction. I would not recommend EPOSNOW to anyone. --- ### Use EposNow - Overall rating: 5/5 - Reviewer: Michele S. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great help thanks for yoir support and the fun of being able to open back officecon my pone and laptop abd desktop #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy too use and helpful staff that most always answer fast and the fast payment of my funds into my account. #### Cons Somtimes my screen freezes and this is not helpful when I am serving people. Would be great if my options would have a line ican add a word instead of scrolling #### Vendor response Dear Michele, Thank you for your honest and detailed feedback! We are pleased to hear that you find the system easy to use and appreciate our fast support and the fast payment of funds. It is also great to see you are enjoying the flexibility of accessing your Back Office on your phone, laptop, and desktop. However, we are sorry to hear that your screen sometimes freezes. We understand how disruptive this is when serving customers. Please reach out to our technical support team so we can investigate the cause of this performance issue and resolve it for you. We also appreciate your suggestion about adding a text entry line for options to avoid scrolling. Constructive feedback like this helps us improve the software, and we will pass this idea along to our product development team for consideration. Best regards, Epos Now Replied January 2026 --- ### CJU Epos Experience - Overall rating: 5/5 - Reviewer: Jackie O. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Epos Now is good. I'm 100% happy with the Epos Now System. It helps when I need to reorder goods #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the above is excellent. I have had only 1 problem and they were very helpful getting the problem sorted. 100% good #### Cons When you come to the end of the day on the card machine you can't print a total out for that day, I have to do the transaction one by one #### Vendor response Dear Jackie, Thank you for your fantastic 5-star review! We’re so pleased to hear that your overall experience with Epos Now has been excellent and that our team was able to resolve your issue quickly and helpfully. It's great to know the system supports your daily operations, especially when reordering stock. We appreciate your feedback regarding the card machine totals—this is helpful insight, and we’ll make sure it’s shared with our product team. If there’s anything else we can do for you, please don’t hesitate to reach out. Warm regards, Epos Now Replied July 2025 --- ### Good POS and among the best in Marketplace - Overall rating: 5/5 - Reviewer: Amandeep A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is outstanding from initial reaching out to the sales team, and then onboarding has been top-notch notch #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros fast payment processing, low rates and good customer service support. every time you call for customer support, you get a human service rather than AI or self-guided FAQs #### Cons The rates could be better, and the till could have more product description features. I feel the Till is more geared towards fast-moving consumer goods compared to the clothing retail business #### Vendor response Dear Amandeep, Thank you for your detailed and outstanding feedback! We are thrilled to hear that your experience from the initial sales process to onboarding has been top-notch. We are especially glad that you appreciate our commitment to human customer service. We know how frustrating it can be to navigate automated systems, so we are proud to offer real support when you need it most. It is also great to know that our fast payment processing is benefiting your business. We also appreciate your constructive feedback regarding rates and the product description features. Your insight that the system feels more geared towards fast-moving goods rather than clothing retail is very valuable to us. We are constantly working to improve our software for all sectors, so we will pass this specific feedback to our product development team to help us better cater to fashion and retail businesses in the future. Best regards, Epos Now Replied January 2026 --- ### Very Happy - Overall rating: 5/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, helpful every time. I first started using epos now about 15 years ago and it's been good. Consistent service the whole time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and takes away the hard work in a world where there is a lot of complicated programs I have to use this is stand out simple and stress free #### Cons I have nothing bad to say at all about this. Now the only thing that I could think of is that more shops should know about it #### Reasons for switching to Epos Now EposNow is better in retail environment --- ### I'd recommend Epos now - Overall rating: 4/5 - Reviewer: Graham Y. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good, no issues low maintenance and does everything we need it to. Would recomend to a new business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Sales very straight forward and easy to use. easy to train new staff in both sales and cashing up. very secure payments and notification of sales each day #### Cons Back office not very user friendly. Difficult to understand stock input system and stock take. Training courses would be helpful #### Vendor response Dear Graham, Thank you for your detailed feedback! We’re thrilled to hear that you find the sales process straightforward, easy to train new staff on, and secure, with reliable daily notifications. It’s wonderful to know that the system meets your needs with low maintenance. We also appreciate your comments about the back office and stock management — your suggestion for additional training is valuable and will help us improve the experience for all users. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your share, Epos Now. Replied October 2025 --- ### Fast and easy - Overall rating: 5/5 - Reviewer: Valerij R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to find or add products,change prices, card reader working very fast,very fast to retry a transaction. #### Cons sometimes when you get the same stock with the same barcode, some of the items dissapear, not to often. #### Vendor response Dear Valerij, Thank you for your feedback! We are pleased to hear that you find it Very easy to find or add products and change prices. Speed is essential in a busy environment, so it is fantastic to know that the card reader is working very fast and that it is very fast to retry a transaction when needed. We also appreciate you highlighting the issue where sometimes... items disappear when dealing with the same stock with the same barcode. While we are glad this happens not too often, we want to ensure your inventory is always 100% accurate. We will pass this specific technical feedback to our development team to investigate why this might be occurring. Best regards, Epos Now Replied February 2026 --- ### Very Bad Experience - Overall rating: 1/5 - Reviewer: Kamal P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very bad since closed the business #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ok system found complicated when putting item into menu and also lot of issues while talking to payment terminal. #### Cons Service is really bad specially when closed the business just month ago still following up for canceling the subscription and direct debit called 6 times everyone over the phone promised to help me and confirm once all done but still waiting and its over the month now. #### Vendor response Dear Kamal, We’re very sorry to hear about the difficulties you’ve faced both with the system setup and the ongoing cancellation process. We understand how frustrating it is to keep following up, especially after your business has closed — this should have been handled much more efficiently. Please email globalsupport@eposnow.com with your account number or case number, full name, and the email address linked to your account so we can review your request, confirm the cancellation status, and ensure any remaining billing concerns are resolved promptly. Thanks again for your share, Epos Now Replied October 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/epos-now-profile/reviews/?page=2) --- Epos Now Reviews, Pros and Cons - 2026 Software Advice