--- title: "Esker Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Esker. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Esker is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/esker-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Esker](https://www.softwareadvice.com/scm/esker-profile/) / Esker Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/esker-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/esker-profile/alternatives/) # Esker User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 38 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 24 reviews (63%) - 4 stars: 12 reviews (32%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Esker has given me a positive experience, helping out with the odds and ends of business costs and productivity. ### Most mentioned cons - Esker seems to have lots of down time for maintenance and such, causing delays in costumer use. ## Esker customer reviews Showing reviews 1-25 of 38 (page 1). ### Best choice for ACH payments from your customers - Overall rating: 5/5 - Reviewer: Roger N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Collections and ACH Payments #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a good Value from a SAAS provider. Good Customer Service and easy implementation #### Cons I cant think of anything about the solution that I don't like it is updated regularly with new versions --- ### Great OCR SOP Option - Overall rating: 5/5 - Reviewer: Nathan R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros reporting down to the individual field level helps gauge cost to serve #### Cons Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box. #### Reasons for choosing Esker Price #### Reasons for switching to Esker Aging hardware and a company roadmap to go to the cloud --- ### Great Software for Collections and AR Management - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AR tracking and collections management is a ton of help. We use Termsync for our collections software and the ability to auto send reminders and keep detailed notes inside each account is fantastic. #### Cons There is not a whole lot that I don't like about this software. There were a few issues at first with setting up payment plans and breaking out invoices for multiple payments but once you got it figured out it wasnt too bad. --- ### Bang for the buck! - Overall rating: 5/5 - Reviewer: Elizabeth S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Rep team is wonderful to work with. Very knowledgeable and willing to make it work the way you need it to. Creating user events to share knowledge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use and teach people to use. #### Cons Some functionality has to be customized. #### Reasons for choosing Esker Cost and machine learning and ai functionality. --- ### Great Software for any Accounting Dept - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Machinery - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Esker has been very easy to use and helpful in our accounting Dept. #### Cons I have not had any issues with Esker yet. --- ### Reviewing Esker - Overall rating: 4/5 - Reviewer: Rose H. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pleasant experience, no problems at all. I know shock right! Give it a try and see what all the fuss is about. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it is cloud based, easy to use and also the customer service is really good. #### Cons I can’t say a bad word about Esker. It really is good. --- ### Manage all of your bills and expenses in one placed including paper bills. - Overall rating: 5/5 - Reviewer: Andrey K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From the time when we engaged them to the day-to-day processing of business invoices and expenses, it was an incredible experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A whole suite of Expense Managment and Accounts Payable with a great capability to turn all of your paper bills into digital, OCRed invoices are amazing. #### Cons Some of the interface feels a little bit outdated, but at the same time, it is well polished for the functionality it is providing. --- ### Great for Collections Management notes & payment reminders - Overall rating: 4/5 - Reviewer: Lisa B. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Takes care of payment reminders that I don't have to work on during a month. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how we can setup rules of when to send automatic payment reminders to customers. It's a nice little touch to reach out to customers without taking up any actual time in the day. Keeps all collections notes & calls in one place; even co-workers or boss can view the stages I've taken if I am out that day. Highly responsive help team for when I don't find what I need in the detailed FAQ section (complete with screenshots). #### Cons Some of the things I didn't like have already been fixed; but for me the response time of the website seems slightly slower than other portals I use throughout the day. Not sure if that is fixable or not. --- ### Integrates with SAP Products - Overall rating: 5/5 - Reviewer: Burak C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for free trial - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Integrates with SAP Products and that's why Esker is a great automation system that needs to be considered with companies who wants to automate their finance systems. Even though we worked with AP/AR department on a trial version and tested it, we found the features and the usage (also monitoring) very easy and understandable. #### Cons There are lots of other options like delivery date prediction or proposal generation but you never use them. --- ### Very user friendly! - Overall rating: 5/5 - Reviewer: Jana S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automated posting, telephone payments, reminder emails, ease of invoice disputes, ease of communication between us and customer --- ### Efficient - Overall rating: 5/5 - Reviewer: Ginger L. - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting and the call lists that we can run in Termsync. WE can see what is coming due and what payments we have set up for ACH. #### Cons the payment plans are not versatile enough for what our company needs. WE need to be able to split invoices and change the date without touching every split invoice dated --- ### Esker AR - Overall rating: 5/5 - Reviewer: Jana S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Esker has reduced our DSO substantially. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Customer support is exception. #### Cons None at this time! Esker has done everything they said they would! --- ### Excelent Software - Overall rating: 5/5 - Reviewer: Jorge A. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In our company we use it to automate purchase request approval processes, order tracking and invoice receipt. The software works very well, it doesn't crash and its menus are clear and the search options are very agile, in addition, it has different filter options that work very well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Esker is a very intuitive software, it speeds up the processes of approving invoices and receiving orders, and its interface is very friendly and easy to use. #### Cons I have nothing to say, so far everything has worked as expected. --- ### EskerFax Reliability - Overall rating: 4/5 - Reviewer: Brent C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Esker is a great company to work with, and their customer service was also very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We used their EskerFax software for years and it was extremely reliable. The interface was easy to use, and once everything was setup, there was very little maintenance. #### Cons Some of the older setup routines were hard to understand. --- ### Esker Saves the Day. - Overall rating: 5/5 - Reviewer: Taylor K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Esker has given me a positive experience, helping out with the odds and ends of business costs and productivity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I enjoy that Esker reaches out to clients for feedback and where they can make improvements. #### Cons Esker seems to have lots of down time for maintenance and such, causing delays in costumer use. --- ### Esker Sales Order Processing has enabled us to reach big goals - Overall rating: 5/5 - Reviewer: Chad M. - Verified reviewer: Yes - Industry: Building Materials - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year. #### Cons We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job. #### Reasons for choosing Esker They committed to hitting the goals we established, were clear with expectations and timeline, and focused on the after sales experience. Cost was in the middle compared to two other products that we looked at. Ultimately you have to look at what you want to get going and think about all the value you will gain in the future with enhancements and new features. --- ### Difficult Implementation Sketchy Documentation - Overall rating: 3/5 - Reviewer: Nancy W. - Verified reviewer: Yes - Industry: Automotive - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task. #### Cons The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors that we are sending fields that do not exist. Incredibly frustrating! The technology is somewhat outdated. They do not accept direct XML or JSON formatted files, so all data must be converted to CSV, which requires heavy manipulation to strip commas, etc.. Then jobs and programs must be written to extract, insert a CSV string for the header fields, convert the extracted data to CSV , move to a queue and send all files once per hour. Tables such as Vendor data, GL Accounts, Tax Rates, Payment Terms, etc., should not need refreshed 10-12 times per day. There is also no option to set exchange rates by vendor. In our case one division orders and pays foreign vendors in their currency, and our other division orders in foreign currency, but pays in USD. --- ### Order Management Easy With Esker - Overall rating: 5/5 - Reviewer: Lapio U. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When it comes document management and risk management, Esker offers all we need. #### Cons Having used this for long, I haven't had any issues with Esker --- ### Order Entry - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting. #### Cons Sometimes it has some technical problems or it was on maintenance and we delayed our daily work. --- ### Esker on Demand Makes My Job Easier. - Overall rating: 5/5 - Reviewer: Katie F. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it. I'm able to quickly navigate into the system and see exactly what invoices have been submitted, what needs approval, sort by vendor - it's incredible. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros We switched to Esker on Demand last year from an on-prem invoicing solution, and boy - has it made all the difference! I now receive a simple email notification from Esker whenever an invoice is waiting approval. From there, all I need to do is click - view invoice - make sure it's all set - click Approve - and voila! Process is done. The system is very user friendly (no questions about what you need to click when, etc.), and it's terrific that I can sort invoices by vendor, date, amount - and quickly see what's been paid, is pending, and has a hold. Plus there's tons of FAQ information available online for those searching on how to get the most out of the system. #### Cons If there are a lot of invoices submitted, it's relatively easy for one to get overlooked. Though, even with that, they'll send you a reminder notification! #### Reasons for switching to Esker Switching to SAP products. --- ### Helpful Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Its a very easy way to process the orders from customers and all the information we need to have. #### Cons Sometimes we have issues and it takes time to process 1 order but its not that often. --- ### Great product for order processing - Overall rating: 4/5 - Reviewer: JUSTIN S. - Verified reviewer: Yes - Industry: Building Materials - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been a good one. This has allowed us to automate some customers POs entirely. The rate of keying errors by rep has decreased and has allowed us to focus on other tasks rather than placing orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I enjoy the fact that Esker learns PO types and begins to auto-complete fields. This has allowed us to process more orders in a shorter amount of time. #### Cons I feel like the loading speed of pages and processes could be faster. --- ### Esker cuts order entry time drastically!!!!! - Overall rating: 5/5 - Reviewer: Linda F. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up. #### Cons The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue. --- ### Esker has a winner! - Overall rating: 4/5 - Reviewer: ANTHONY H. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I have been able to keep up with our customer's invoicing requirements and will be able to reduce DSO even more once the e-invoicing is setup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how customizable the entire system is. It also generates reports that add value to collections and reduces manpower so you can realign your team's time to necessary activites. #### Cons The software works better with newer ERP's and there are a lot of features that need to be rolled out...but Esker is working on that. #### Reasons for choosing Esker Ease of use and customizable --- ### I have been using the product for almost 3 years and it has helped me to steamline my collections. - Overall rating: 5/5 - Reviewer: Staci C. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of use and the fact that the Esker team is always improving the software and they listen to the input of their users when making changes. By using this product to organize and automate my collections I'm working so much more efficiently. I have few accounts with past due balances and I can keep all my notes in one place. #### Cons The reporting needs to be built up some more and it would be nice if it calculated more metrics so I could pull some high level reports for management. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/esker-profile/reviews/?page=2) --- Esker Reviews, Pros and Cons - 2026 Software Advice