All fabric Reviews

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User Profile

Scott

Verified reviewer

Retail, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Strategic Partnership

PROS

With Fabrics “API-centric” approach, their headless architecture goes hand in hand with GNC’s strategic omni-channel architecture methodology. All the functions exposed in API form across each of Fabric’s platform (Loyalty, PIM, Storefront, etc.) can be easily reused on all channels. Fabric’s headless and modular architecture is empowering GNC with the capability to accelerate our strategic roadmap by separating our business critical “all-in-one” monolithic applications into the right technology solutions that will drive hyper-focused business initiatives.

CONS

With change, there are always the occasional hiccup. GNC has encountered a great deal of changes due to the COVID-19 pandemic. Fabric has been supportive and partnered with GNC the entire time.

Omar

Retail, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Replatforming with Fabric

Overall excellent and one of the best transitions to new systems/software that we've experienced.

PROS

The transition has been very smooth and effortless. The team at Fabric is outstanding and the software allows for greater flexibility and scalability as we drive all of our digital properties on this new platform.

CONS

We were not able to launch earlier due to overlapping with our peak season. Not a problem of Fabric but part of our planning challenges prior to signing up for our engagement.

Reason for choosing fabric

Great management team, better product/functionality, and overall great experience during our discovery phase.

Reasons for switching to fabric

Lack of scalability and functionality for our business needs.

Sara

Consumer Goods, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2022

Good platform but needs better reporting

Fabric allows us to easily onboard partners but would like to see updated reporting and a list of Fabric partners that we could connect with to see if there is interest in the maternity space.

PROS

Integration is flexible and @Revcascadesuppport team is very quick to respond to inquiries

CONS

Reporting/Analytics need to be updated. We use the UPC as the common data point and the sales and top dollars listed are reported on by the retailer SKUs. We have no data/metrics within fabric. We have to manually pull reporting to see sales by partner by week/month/year.

Amanda

Retail, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Exciting Platform

We are enjoying the transition from RevCascade to Fabric and appreciate the hands on experience that we are getting from our Fabric partner. Our partner has been such a great guide in helping us identify our issues and diligently works with us to solve it in future Fabric updates. We are excited to continue our partnership together and look forward to seeing the future of Fabric unfold.

PROS

What we enjoy most is the consistent updates that Fabric is making to address our pain points and update the platform to meet the standards of the market's competitors. Their simplified dashboard is easy to digest and absorb when reviewing many vendors at a time. We also enjoy the one-on-one care we get with our Fabric partners. We have a great partner who is transitioning our current platform - RevCascade to Fabric in the most seamless manner which is very helpful to us.

CONS

We are still learning the new features of this platform and have not fully transitioned to Fabric yet so we cannot share any cons at this time.

Reason for choosing fabric

We were using RevCascade which was bought out by Fabric so it was the most sensible transition for us.

Maaz

Food & Beverages, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Fabric's Headless platform powers our B2B buying experience

Great experience starting from senior leadership to customer success and support management.

PROS

Fabric's team was easy to work with as was their platform during demo's and integration phases. Even within the first year, their platform adopted to our B2B specific needs at blazing fast speeds!

CONS

Fabric's platform has adopted to our needs and have shown they are a true partner in our B2B journey.

Nicholas

Textiles, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2022

Nick's Fabric Reviw

Historically, from a support perspective, it's been easy to get one-off answers but comprehensive trainings for both the retailer and vendors on the software would be helpful

PROS

The platform gives a good snapshot of open/shipped orders so you can get a good idea of your recent performance at a glance

CONS

I'd like more robust reporting capabilities and more assistance when it comes to supporting issues our vendors incur as we have limited visibility from our perspective

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2022

Fabric Assessment

PROS

Helpful customer support, Shopify integration, seamless onboarding, user-friendly interface

CONS

Returns capabilities, needs more reporting metrics,

Miguel

Retail, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2022

Miguel Robles BBCOM Catalog Team

Enjoyed working with Fabric team. Fabric support was quick in responding to issues and questions.

PROS

Field navigation for updates: Can easily export product for cvs update import or unpublish product for manual updates. Personally, most useful is import capabilities when processing large price increases or single field updates across multiple products.

CONS

Creating image an update URL. Previous V1 PIM had ability to create image URL while V2 does not have feature.

David

Retail, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Fabric Review

Ala carte capability integration allowing us to rely upon Fabric as a strong headless ecommerce capability provider.

PROS

Ease of use, integration and technical support. Great product, great company.

CONS

No issues to report. Fabric has worked very well for us, when dealing with complex custom pricing scenerios.

Reason for choosing fabric

Great technology, ease of use, strong technical and execution team

Katie

Apparel & Fashion, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Intro review

It's still a little too early on

PROS

It is still the very beginning stages of our integration, so I don't have a strong opinion yet. However, the team has been great so far, and very clear and easy to communicate with

CONS

There is not any clear call outs on something I already dont like

Faisal

Machinery, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Best in Class Headless eComm Components

Excellent.

PROS

Easy to deploy and performance is optimized to suite your needs. Easy to use and adoption is seamless.

CONS

Initial API integration may be a little tricky cause its bidirectional API to API, but once established, it runs smooth.

Guy

Logistics and Supply Chain, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Fabric Review

PROS

Very useful once it's put to use correctly. Most features can be automated, which is very help.

CONS

Requires the inclusion of 3rd party users, which can be hard to convince. Product upload is very time consuming

Corey

Retail, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Great

PROS

Powerful tools & great features. Great platform

CONS

Time to launch was longer than we would have liked - but, any platform transition has those issues.

Lyndon

Computer Software, 2-10 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

B2B eCommerce

Their teams are a delight to work with and we look forward to an amazing digital future with fabric at our side.

PROS

fabric was able to fit their features specifically to the needs of our project. They saw what we needed and honed in on that to give us the best solution available.

CONS

So far, no major complaints. To be fair, we are early stages in the project, but all good so far!

Tatjana

Consumer Goods, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Leveraging fabric for Marketplace and beyond

Overall, my experience has been excellent. I was cautiously optimistic when we first embarked on launching a marketplace via fabric, and have been impressed with their support and the product's ease of use.

PROS

The product has been extremely easy to use and the support from the fabric team has been incredible.

CONS

We recently began our partnership with fabric and are getting close to launching. At this time, I am unable to provide improvement recommendations.

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