About FORM.com

Form.com is a field service solution that provides tools that aim to optimize the workflow involved in traditional field service operations. Based on a variety of responses, the system triggers events that are situationally appropriate, from automatically creating follow-up tasks to scheduling additional appointments. By establishing an automated workflow, Form.com helps prevent issues or miscommunications, creating a sleek and effective way to track and facilitate field service activities.

The system uses a flexible core technology, with advanced logic and workflow functionality to streamline data-driven processes. Comprehensive reporting capabilities help with data analysis, and its business intelligence (BI) dashboard functionality allows fo...


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Supported Operating System(s):

Windows 7, Windows Vista, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

26 Reviews of FORM.com

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(19)

19

4 stars

(5)

5

3 stars

(0)

0

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

June 2016

Alexander from WorldAPP

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

June 2016

November 2020

Assunta from Jabra

Company Size: 1,001-5,000 employees

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Provides great form creation infrastructure and increases data collection capability

Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them.

Pros

Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points.

Cons

Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting.

Reasons for Choosing FORM.com

Form.com was the best alternative in terms of pricing plan for unlimited number of forms.

Reasons for Switching to FORM.com

Form.com had a better pricing plan for the unlimited number of form creation.

May 2021

Michel from VisionRT Ltd

Company Size: 201-500 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2021

Does what it says on the tin

Overall I rate this product as good. We use it in critical processes and it works well. The support team is responsive in acknowledging a problem reported. Sometimes fix can be long coming. Note: A problem is not always a fault it can also be an issue at the user-end.

Pros

1. The ability to fill forms easily (dropdowns, radio buttons, tick boxes). 2. The ability to have checks and logic in the forms. 3. The ability to collect signatures and create PDF output which are of regulatory importance. 4. The ability to integrate with our in-house applications through the API.

Cons

1. The design and underlying meta-data of forms is a bit rigid. 2. There lacks some flexibility which affects maintainability. 3. The lack of a sandbox for testing.

Reasons for Choosing FORM.com

It covered the very specific and critical needs we had defined.

February 2019

Matt from PetermanDirect

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

February 2019

Mortgage Field Inspections

There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Pros

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

Cons

For the android app, on a new Android Pixel XL phone, the app has some issues. The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry. The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This app has also lost complete inspections and all photos with no record that they ever existed.

May 2021

Cari from DNV

Company Size: 1,001-5,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

May 2021

Great for feedback surveys

Pros

easy to choose question/answer type and customize, includes options for if/then logic. can also format brand style for colors and fonts. I'm a simple user and this works well for me.

Cons

sometimes formatting logos to fit space isn't intuitive