Form.com software


Form.com is a field service solution that provides tools that aim to optimize the workflow involved in traditional field service operations. Based on a variety of responses, the system triggers events that are situationally appropriate, from automatically creating follow-up tasks to scheduling additional appointments. By establishing an automated workflow, Form.com helps prevent issues or miscommunications, creating a sleek and effective way to track and facilitate field service activities.

The system uses a flexible core technology, with advanced logic and workflow functionality to streamline data-driven processes. Comprehensive reporting capabilities help with data analysis, and its business intelligence (BI) dashboard functionality allows for businesses to compare information from multiple data sets. The system can also create charts to provide a visual element to reporting features.

Form.com also provides a variety of modular plugins that go beyond the system’s core functionality. These plugins include Geo-Location Mapping, barcode scanning, file upload, calculations, sliders and calendars and more. By developing the system on a modular basis, Form.com allows businesses to customize the system without purchasing modules that aren’t necessary.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

20 Reviews of Form.com

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  • Jake from CIE Tours International

    Specialty: Other Nondurable Goods

    Number of employees: 5,001-10,000 employees

    June 2018

    Customize City!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customization for any forms you want to use. A lot more options than Microsoft's attempt at "Forms." Feature packed!

    Cons

    Not very easy to use without training videos. Not something you can just pick up and use. Would like a more user friendly experience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Tesssa from University

    May 2018

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has been a saver for my business. It is so easy to use. Extremely easy to use right off the bat.

    Cons

    There are no complaints that I have from using this for my business. The price is great and affordable for my needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ryan from Schreck Financial Group

    June 2017

    The software have been great! By far has the most customizable features of all its competitors.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to customize nearly everything. The large database of interactive logic makes the forms your own.

    Cons

    Initially it was geared more towards just surveys. It has started to evolve to be more robust though.

    Review Source: Capterra
  • Matt from R Taco

    Number of employees: 51-200 employees

    June 2017

    Very user friendly. Very easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This has created a very easy process for auditing restaurants and maintaining consistency across the markets.

    Pros

    Ease of use for new users. It is very easy for new users to implement this platform in their restaurants.

    Cons

    Creating forms can be tough until you get the full training. Although once you get the full training, it is very easy.

    Review Source: Capterra
  • Jeff from FitSafe

    June 2017

    God-awful experience. Cost me boh time and money. Avoid at all costs.

    Ease-of-use
    Functionality
    Quality
    Support

    Lots of headaches and lost sleep.

    Pros

    Absolutely nothing. It is near impossible to work with collaboratively without getting nickel and dimed at every turn.

    Cons

    See above. I don't like anything. I was not delivered what was promised and then was nickel and dimed to do so. Ultimately had to completely abandon and hire a developer.

    Review Source: Capterra
  • Jason from Kimbel Mechanical Systems

    March 2017

    Form.com and Key Survey Is the Best Form and Survey Software I've Ever Used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We utilize Form.com for doing quality control in the construction industry. The ability for us to be able to capture data in real time, out in the field and the type of data we are able to capture - along with the speed of the upload back to our servers - makes Form.com the best Form Software that we have used. We have utilized everything from custom built to large enterprise software for forms - and nothing compares. 1) Quality - 100% the best. 2) Ease of Use - I would say that depending on the complication of your rollout (ours was fairly complicated) that learning how to set the software can take a little bit. But once you know it - you can create dozens of forms that do powerful things like Skip Logic and collect Photos with ease. 3) Features & Functionality - I think that Form.com, especially with their API, has the best features. 4) Customer Support is outstanding - every person I have worked with at World App is world class. 5) Value for Money - I would say that there might be less costly solutions out there - but World Apps willingness to work with you and for the overall value you get - I would put it right at the top. Form.com is an irreplaceable part of our business.

    Review Source: Capterra
  • Alex from All Star Sports Picks

    Number of employees: 11-50 employees

    February 2017

    Value For Money And Technically Advanced

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I used this software for a while. It is simple, straightforward, and technically advanced. I started using this on trial and now on a pro side. Scripting automation routines is simple and works both offline and online. It's a good tool and time saver too. The price for this product is just the right. Thanks for a great product.

    Pros

    Running is smooth and easy to use (both online and offline)

    Cons

    Wait a while to create a new task

    Review Source: Capterra
  • Emily from FrohErda

    Number of employees: 1 employee

    January 2017

    Excellent Data Entry Program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use Form.com for data entry for my business and find it to be a very smooth and efficient program. It's got great plugins and it easy to use; I am not technologically inept but I am also not the most tech savvy person and I find this program to be very user-friendly. It's helpful that you can grant (or deny) access to other employees on the forms. There is an offline mode also, which has been great for my team on certain occasions. You can also attach photos in the forms which is a must for my company. This is a very versatile program that has numerous features and functionality beyond what we use it for. I would highly recommend Form.com to any business or individual that is looking for a good quality data entry program.

    Pros

    Great customer service, offline mode, grant/deny access to forms, photo input in forms.

    Cons

    No cons thus far

    Review Source: Capterra
  • Derek from Imperial Distributors, Inc.

    January 2017

    Great tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been utilizing this software for more than three years and it has been a game changer for us here at Imperial. The platform works extremely well and has been effective in ensuring we provide outstanding service to our customers. Customer service at Form.com is top notch!

    Review Source: Capterra
  • Matt from R Taco

    January 2017

    Very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very user friendly software. Would highly recommend for any restaurants looking for a boost in efficiency!

    Review Source: Capterra
  • Guy from Sprague Pest Solutions

    Number of employees: 201-500 employees

    January 2017

    Early stages, decently impressed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Above and beyond anything, Form.com has an amazing support team. They are very easy to access (web chat within the program) and are very helpful. The program itself has a large number of features which hurts its ease of use. There are "lots of ways to skin the cat" which is a double edge sword. Many options are great but can get confusing if it's not streamlined. There are elements that the program doesn't do natively but you can find workarounds for it through the use of alternate options. This might feel "hacky" to some, but the flexibility allows for great potential. The systems ability to do electronic signatures is not as robust as I would like, and we often require that a document be sent to someone to sign (similar to Docusign). There are possibilities within this program, but they feel more hacky and I would like a better native way to handle multi-person workflows than this system offers. Data retention is great (unlimited as far as I'm aware). They also provide API use that I have not tested as of yet (but will be using eventually). Overall a solid recommendation, but make sure you get a demo of exactly what you are looking for to make sure that their tool will meet your needs.

    Pros

    Flexibility and potential for workarounds

    Cons

    High learning curve for advanced features. Would like to see more flushed out advanced features.

    Review Source: Capterra
  • Peter from Cyber Data Solutions Ltd

    Number of employees: 2-10 employees

    December 2016

    An effective, intuitive and efficient solution for any and all assessments/questionnaires/etc.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Form.Com offers solutions from simple customer care questionnaires to complex task management. Start with the simple work and move into the complex as your experience with the product increases - it can really be "all things to all people" for any interactive dialogue with customers or suppliers. Strongly recommended!

    Pros

    Simple, intuitive, scalable; exceptionally well supported

    Review Source: Capterra
  • Hugh from Orega (Management) Ltd

    Number of employees: 51-200 employees

    December 2016

    Just working on my first ever form on form.com

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I'm currently working on my first ever form on form.com So far I've set-up almost 1,200 elements to the form (a building audit form) and it has been easier than expected. I've used some of the features such as only showing questions dependent on prior answers and have used a few plugins also. So far so good!

    Pros

    Ease of Use
    Nifty features
    Great Plugins

    Cons

    Not enough instructional videos

    Review Source: Capterra
  • Michael from Jack in the Box, Inc.

    Number of employees: 10,000+ employees

    December 2016

    Amazing Features and Flexibility

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After an extensive RFP for a new survey provider, we landed on Form.com, and have a fantastic experience since. The software is loaded with features and is flexible enough to handle all of our demands. Customer support is very responsive and knowledgeable. Love it!!

    Pros

    It's so flexible. You can accomplish almost anything you want with this tool.

    Cons

    I always feel like I need more training so that I can better understand some of the features/capabilities we don't use. That's more of a "me" issue than the software ...

    Review Source: Capterra
  • Phil from AB Agri

    Number of employees: 1,001-5,000 employees

    September 2016

    A product that meets all of our requirements

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

    Pros

    The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement.
    The software can be accessed on any platform and the system is being constantly improved.

    Cons

    If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.

    Review Source: Capterra
  • Dale from The Focus Group

    December 2014

    New customer review

    Ease-of-use
    Quality
    Support

    My company recently purchase a one-year subscription to form.com. Jim Souza was fantastic. He was professional throughout the process and did a great job of explaining the software and showing how it could work for my situation. He sent examples and showed me how it works. Once we purchased, I was treated to great training sessions. Rachel Dunn provided the exact training I needed. She allowed me to go at my pace skipping areas I already understood or did not need. She also made it clear that I could contact customer service with any specific questions or problems.

    Review Source: Capterra
  • Herbert L. from OpsAssure, LLC

    December 2014

    Integration with OpsAssure

    Ease-of-use
    Quality
    Support

    Form.com has allowed OpsAssure to meet many of the requirements our clients have been asking for. It has also meant expanding the business model and secure commitments from clients that will have our product in 20 states by the end of 2014. With Form.com, OpsAssure is looking forward to enhanced integration and penetration into verticals where our combined solution set makes sense for small and medium sized businesses.

    Review Source: Capterra
  • Marc from Risk-Eraser, LLC

    December 2014

    fantastic software that can transform the use of evidence, and simplify life

    Ease-of-use
    Quality
    Support

    This is a terrific software platform. I have used it with dozens of schools, helping hundreds of educators and thousands of students. By creating a simple elegant interface, with the ease of programming, and the ability to customize reports, it is an ideal package for helping educators understand and use evidence. Bravo!

    Review Source: Capterra
  • Vladislav from WorldAPP

    Number of employees: 51-200 employees

    June 2016

    Quality
    Support
    N/A
    Review Source: GetApp
  • Alexander from WorldAPP

    Number of employees: 51-200 employees

    June 2016

    Ease-of-use
    Quality
    Support
    Value for Money
    Review Source: GetApp
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