What are Freight Club users saying about the software?
Read what people like you have said about using Freight Club software through verified user reviews
User Review Highlights
4.54
39 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I like how easy it is to use and how intuitive the interface is. I had never done freight shipping before and have to do it a lot now."
"The layout of all the orders with tracking links is another great feature that Freight Club provides. The integration with Shopify is the main reason we started using this and found out about it."
"We like that it's easy to use, has good pricing, and offers freight shipping insurance at a reasonable price."
"Not to mention, the customer service provided by the different carriers is miserable."
"I have used just about every carrier on Freight Club, and just about every one of them has either missed a pick up, lost an order, or delivered an order to the wrong place."
"Also customer service isn't incredible. There seem to be some terrible carriers on your site with no way to rate them or file formal complaints against them."
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Showing 1 - 25 of 39 reviews
Kyle
Company size: 11-50 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Excellent Shipping Tool
Freight Club has an excellent team of people that are constantly trying to help us with escalated issues and improve their own platform. Very easy to work with and we enjoy our business relationship with them.
Pros
API integration to our own internal system is invaluable to our team. The ability to generate BOL's and shipping labels so smoothy is incredibly helpful.
Cons
Lack of ability to supply a ground shipping label. Claims can sometimes be denied for carrier liability that we disagree with, however this is the nature of freight shipments.
Reasons for switching to Freight Club
Cost and ease of use. Global Tranz system was outdated and claims were a pain.
Denise
Company size: 1 employee
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
A Must Have for Shopify Stores
This makes it so easy to get a freight quote without needing to cal a shipping broker. Although I have not used it lately, I will check it more often.
Pros
The software integrates easily with your orders on Shopify. The dashboard is easy to navigate with managing orders, creating bills of lading, tracking and claims. Creating a Quick freight quote is easy to understand and create your shipment for LTL heavy shipments.
Cons
Sometimes prices were higher than other shipping broker
Reasons for choosing Freight Club
Shopify integration app
Reasons for switching to Freight Club
Fedex software was glichy and invoices were above quotes after delivery
Katherine
Company size: 1 employee
Industry: Internet
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Not good for Ltl
Not very good
Pros
I like how it connects with Shopify is good
Cons
Ltl rates are ridiculous more expensive
Reasons for switching to Freight Club
Fed ex rates are better
David
Company size: 1 employee
Industry: Furniture
Time used: Less than 6 months
Review Source: Capterra
February 2021
Goods and bads
Pros
Integration with Shopify saves me a lot of time entering addresses. Quotes are easy to review. Responsive customer service and account rep.
Cons
The ability to change, or at least request a change to, a shipping date. Better palletized shipping rates
Reasons for switching to Freight Club
Uship screwed up all my orders. Freightclub is cheaper than both. But, using Zipline for palletized shipping
Reuben
Company size: 2-10 employees
Industry: Building Materials
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Fantastic app for heavy-weight shipping business
Our manager, [SENSITIVE CONTENT HIDDEN], has been absolutely great to deal with. He is available on the phone and also very helpful when we have issues or need support. We're very used to large freight companies being very impersonal and hard to reach. Not to mention having to wait through lengthy call cues only to be connect with someone who doesn't know how to help you and then accidentally disconnects you after being on hold for 45 minutes. FreightClub has been a refreshing replacement for this kind of headache. As mentioned above, the app setup is a bit complicated, but once things are up and running, it's generally quite smooth. Unfortunately, there seems to have been a large rate jump with our particular shipment types lately which unfortunately has made booking shipments through freightclub impossible for us. We are hoping this is just a bug and can be resolved soon so we can bring our shipping business back to freightclub.
Pros
We ship solid hardwood flooring using freight club and sell through our e-commerce store. There were no other apps that we configurable to provide live shipping rates at checkout for our palletized products. With a little tweaking, we've managed to get accurate rates into our checkout process so customers no longer have to request a quote first. We are also able to book shipments with ease through the app portal. In 5 years of working in heavy-weight logistics, this is by far the easiest shipment booking system I have seen. It's fast and straightforward - just like it should be in 2021!
Cons
Shopify integration seems very buggy inside the app. There is a section where I can "import shopify orders", but it never seems to be able to import any orders at all. Furthermore, adding products to the system is quite cumbersome. A bulk editor feature for products would make the process much easier as exporting and importing excel spreadsheets is clunky. Integrating with shopify is also not very intuitive. My FC manager, [SENSITIVE CONTENT HIDDEN], was very helpful which made this process manageable, but without him, I think there would have been many more hours wasted. Having to setup shipping zones and manually add products to them inside shopify, only have to go add all the products inside Freight Club too makes for a complex workflow that is hard to get other staff up to speed on when adding new product lines to our store.
Reasons for choosing Freight Club
FreightClub was free to install on our app store so there was no barrier to entry there. Upon trying it out, we were pleasantly surprised that it could be configured to handle our particular shipping specifications. The customer service is exceptional and the app itself is solid and convenient.
Andrew
Company size: 2-10 employees
Industry: Business Supplies and Equipment
Time used: Less than 2 years
Review Source: Capterra
February 2021
Software has great bones, customer service is great, can't wait to see how things progress.
Customer service has been stellar. Their CO2 emissions offset is one of the best in the industry. Overall, we're very pleased with Freight Club.
Pros
It's integration into Shopify for Quote-At-Checkout was crucial for our purposes. It's limitations with the Shopify API are a little cumbersome, but far better than many others we've tried. There are very little limitations with the Freight Club dashboard. Overall, a well polished, good piece of software.
Cons
There is very little smart-logic used for the Shopify API quote-at-checkout. This causes troubles when booking mixed shipments. The Freight Club dashboard has a quote limitation of 4+ LtL packages, anything over four packages requires a "custom quote" that takes half a day, sometime's longer to get back.
Reasons for switching to Freight Club
Shopify API limitations.
Johana
Company size: 11-50 employees
Industry: Furniture
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Experience as logistics coordinator
Overall I've had a good experience with Freight Club, is usually our top choice and we use it daily. Prices are not bad, but sometimes they could be better for certain areas. White Glove services aren't the best, it's something that they could improve and carriers could be more honest about what they really offer, since it's very expensive. Aside from that, the chat customer service is great, the email could improve. Very user friendly and immediate tracking is mostly what keeps us using this website. No complains about our account manager, [SENSITIVE CONTENT HIDDEN], he's amazing and hands on with every situation that gets difficult with certain orders.
Pros
It's very user friendly and we can mix dimensions and weight without having exclusively be inches and lbs or cm and kg, you can combine them. It provides immediate tracking and that's a plus for our customers.
Cons
Customer service through email tend to have a long wait time, and out customers usually don't have the patience to wait. White Glove services also tend to give us a hard time, since carriers usually take a long time to provide this service, or sometimes they deliver without doing it. This a very negative point because customers throw the responsibility on us and it affects our reputation.
Reasons for switching to Freight Club
Prices and ease of use
Alexandra
Company size: 2-10 employees
Industry: Furniture
Time used: Less than 12 months
Review Source: Capterra
February 2021
Great Options / Easy Software to Navigate
Very positive experience!
Pros
We use FreightClub's software on a daily basis, often receiving several quotes per day. It takes less than 2 minutes to get a quote which is very convenient and translates well to our customers who want quick shipping quotes for our furniture products. The rates seem competitive and fair especially when seeking a white glove delivery option.
Cons
The only real negative is that it can be difficult to get documents to the actual shipper in terms of delivery instructions or other important information to the shipper, as there is no option to upload documents directly to FreightClub (that I am aware of). Their customer service team is helpful when you can get ahold of them, but sometimes it can be a little tough to get someone to assist in a timely manner.
Steve
Company size: 11-50 employees
Industry: Furniture
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Easy to use and great price options. Customer service and claim process can be improved
Overall happy with the platform and use it all the time. I do wish the claim process can be improved. I am not sure why we pay for insurance on each shipment if they do not actually pay out anything.
Pros
Ease of use. Integrated with our Shopify store so easy to import customer information. Quotes are very straight forward and easily comparable between service type and carriers. I like how the pricing is the price I will pay. I do not have to worry about additional charges later on from the carrier such as freight surcharges, etc.
Cons
Hard to get a hold of customer service when there is an issue. The main issues have to do with locating shipments and damages. Although the claim process is very easy and straight forward, I have yet to get reimbursed for any of my claims. The claims keep getting sent back to me for additional information such as pictures when I do not have this information. I had to call to specify the carrier has the item and contacted our customer to state the item was damaged so it would be impossible for me to provide pictures. The claims continue to get pushed back to me even after making these comments.
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Most technically advanced & intuitive freight platform
Overall, Freight Club is a great choice for any shipping service Threshold or below. I would not trust them to handle white glove deliveries after many poor experiences.
Pros
-Ease of use -Great user interface -Often the lowest rates -Both LTL and ground available
Cons
- Poor customer service (they either ignore or don't follow up when expecting) - Overages have been common - Can't trust for room of choice / white glove. We have often had issues when booking this rate and then the driver refuses to complete white glove service but instead just drops off and leaves. Or they don't have enough support. Poor communication with the local installers they work with.
Aaron
Company size: 11-50 employees
Industry: Business Supplies and Equipment
Time used: Less than 12 months
Review Source: Capterra
February 2021
EGA Products
Overall, it has been a great experience, we have been able to provide shipping to customers that we could not have before. It has also cut down our shipping costs for UPS products by about 40%. It was a pain to setup Shopify and change product information without it saving, but overall it has been a good experience and is now an asset to our company.
Pros
I like how Freight Club is free to use and offers a variety of LTL carriers AND UPS labels. This way all of our shipping is in one platform. I also like the rates that it gives, they could be lower, but they get the job done. Entering in our products and storing them for later use on quotes is a huge time saver. Saving locations is also a huge time saver and important tool. The layout of all the orders with tracking links is another great feature that Freight Club provides. The integration with Shopify is the main reason we started using this and found out about it.
Cons
The bugs in the software. -Wrong Information Given at Shopify Checkouts (says FedEx not UPS) -Keeps changing location when you put commercial - goes to residential automatically -Gives many secondary invoices and does not explain in detail why -Long customer support times (understaffed at the moment)
Reasons for choosing Freight Club
It was Free and had more features that we needed relating to LTL and UPS.
Maria
Company size: 2-10 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
February 2021
Freight Club Experience
The experience has been quite pleasant. Email responses are lagged, and acknowledged about a week later, this includes proof of delivery, client follow up, return request quotes. Tracking is not in real time. Some carriers have been invoicing our warehouse directly. Some carriers are not made aware of white glove selected feature and let the client know, which cause unwarranted alerts. [SENSITIVE CONTENT HIDDEN] has been an excellent Account Manager. Negative feedback from our company or clients are prioritized within finding a solution and avoiding repetition of issues. UPS Capital Insurance has proved to lend a smoother claims process with our internal systems and customer service.
Pros
Very user friendly. The chat feature is very useful, and includes quick replies. Instant tracking link and instant white glove quotes are crucial to our business. Saved quotes are also a neat feature.
Cons
Sometimes there are glitches. Payment option delays, and sometimes BOLs do not load., maybe depending on the carrier.
Doreen
Company size: 2-10 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Clear and convenient to use .
Freight Club keeps all my shipments in one arena, rather than shifting from major shipping companies to remember whom I shipped with. The History of my shipments makes my job smooth.
Pros
I have entered many freight shipments over the years and the Freight Club site is a pleasure to navigate. The design of information entry is seamless.
Cons
The only improvement I would like to see is the ability for larger font sizes.
Mike
Company size: 1 employee
Industry: Consumer Goods
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Must Have!
Overall, my experience with Freight Club has been a 10/10. My experience with the various carriers has been a 1/10.
Pros
Freight Club makes it quick and easy to schedule freight for all of my orders. The customer service is outstanding and you can't beat the pricing! I highly recommend using Freight Club!
Cons
This is less about Freight Club and more about the Carriers, but I cannot seem to find a carrier that is reliable. I have used just about every carrier on Freight Club, and just about every one of them has either missed a pick up, lost an order, or delivered an order to the wrong place. Not to mention, the customer service provided by the different carriers is miserable. Going through UPS and FedEx for LTL is typically much more expensive, but with the number of problems that I have had, I am almost to the point of preferring to spend the extra money in order to ensure my orders actually get delivered.
Reasons for choosing Freight Club
Freight Club was recommended to me through a course that I am in. I am very pleased with Freight Club as a company. I do wish that the carriers would be held to a higher standard and/or that Freight Club would partner with different carriers. It would be great if Freight Club could work out discount freight rates with UPS and FedEx and allow us (the customers) to schedule LTL orders with them.
Kinshuk
Company size: 51-200 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
February 2021
Great software and great savings!!!
Pros
Software is very user friendly and very quick to learn and use.
Cons
None at this time. Previously we had a hard time filing damaged claims, now this problem seems like has already been resolved and now we can file a claim through the portal.
Mike
Company size: 2-10 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
They keep making it easier to use
Pros
Pricing is amazing compared to getting pricing from ups direct.
Cons
They need to make it easier to print labels as there are a lot of steps that they could make easier or integrate with sales channels
Reasons for choosing Freight Club
Cost of labels
Sandy
Company size: 11-50 employees
Industry: Wholesale
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Freight Club - Top Notch
I highly recommend any small to medium sized company to use Freight Club for competitive shipping rates, and streamlining shipping process.
Pros
It is user friendly, and very easy to learn. Freight Club team listens to their customers, and makes improvements to make it even easier and more efficient to use their software.
Cons
Checking freight rates for quote is still somewhat manual.
Ha
Company size: 51-200 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
February 2021
Quick solution to shipping rate shopping
Pros
Quick retrieval of multiple quotes/carriers/services. Easy to integrate. Well rounded program.
Cons
API connection created duplicate bookings. API errors aren't clear for users to understand/fix.
Loren
Company size: 2-10 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Freindly to use online logistics software
Overall the experience has been excellent. They are continuting to add features.
Pros
Easy to see the quote results. Database saves warehouse locations and items.
Cons
Want to receive automated delivery alerts.
Christopher
Company size: 2-10 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Fantastic Concept
Overall, it has been a great experience with a great team. Response times are great and they are pretty good with problem-solving when necessary. I do have to say that even though most of my experiences have been positive on the occasion that I have had some mishaps, it's very disappointing the carriers are held a bit higher than the clients and are often held liable for their mistakes, errors, or delays.
Pros
We like the fact the rates are offered to us as we were a larger company, so we don't have to put in the years of struggling with freight services in order to qualify for the discounted rates. The system is fairly easy to use to start a project
Cons
The follow-up. I often go back to check the status and it mostly never changes. So its hard to see where a shipment is during the process and you often have to call the carrier to get updates, especially if the project goes silent.
Reasons for choosing Freight Club
was the first and only choice
shauna
Company size: 11-50 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
review
does the job at a fraction of the cost
Pros
easy to use on scheduling pick ups for our orders
Cons
nothing. very easy to use and fast processing
Nathan
Company size: 1 employee
Industry: Furniture
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Good for larger items!
Seamless. I got a welcome call and a solid intro to everything and it was just so simple and has worked seamlessly.
Pros
I love that it is catered towards larger items, but automates everything. Freight was completely new to me and FreightClub has made it more of a softer introduction to it since they do all the heavy lifting as far as getting everything set up. If you've shipped a package via UPS, then there will be nothing intimidating about FreightClub.
Cons
I use their Parcel feature for smaller items, and something that I dont like about it is that it requires a customer phone number for even thought UPS doesnt need that and it always puts it under the name of the customer. I don't have customers numbers for smaller items and so I just put mine it. Kind of a hassle/bug maybe?
Scott
Company size: 1 employee
Industry: Furniture
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Great Software
Pros
Great shipping prices awesome dashboard makes my life much easier! [SENSITIVE CONTENT HIDDEN] is great too!!
Cons
Wish I had more carriers to choose from and wish Shopify worked better with freight club but that's Shopify's fault, not freightclub!
Denise
Company size: 11-50 employees
Industry: Wholesale
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
denise's review
Pros
The fact that it is user friendly and it easy to use.
Cons
I find the freight cost is sometimes high but also like that you can get comparative pricing on the LTL shipments
Bryan
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Great, product & easy to use!
Pros
The system has a Seamless workflow and flexibility
Cons
Sometimes, the checkout process can hang but other than that no issues!
