LIVE Connect

RATING:

4.6

(8)
Overview

About LIVE Connect

Banyan Technology, the leading provider of freight management software for all over-the-road (OTR) shipping, delivers real-time intel, actionable insights, and instant access to information to help drive greater operational efficiencies and cost savings for shippers, 3PLs, and supply chain partners. Our LIVE Connect platform provides multi-mode rating and shipping execution for less-than-truckload (LTL), truckload (TL), local carrier, and parcel shipping from a single screen. With more carrier connections than any other provider, Banyan has great market coverage throughout North America giving clients more shipping options when booking loads for all OTR modes. Capturing all of this data in LIVE Connect also allows clients to leverage valuable information to enhance s...
Banyan Technology Carrier Performance Dashboard

LIVE Connect Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for LIVE Connect

8 Reviews

Anonymous

11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great Integration

PROS

The integration was seamless. The team was great to work with and very helpful.

CONS

It would be great to digitally negotiate with carriers on the platform.

Vendor Response

Hello, thank you for taking time to share your positive experience with our LIVE Connect API Carrier Connectivity integration and for your feedback on our negotiation capabilities. We've passed it along to our Product Team. We have some exciting updates regarding our digital negotiation capabilities coming soon! Stay tuned for that.

Replied September 2023

Anthony

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

TMCO/Andy

Has been enjoyable and BAN staff always willing to help. Some communication issues as to what was assumed by us/TMCO and actual product results and applications. Mostly on the FB Management side and reporting updates.

PROS

Both API and EDI capabilities. Retrieval of document imaging an "Add Document" along with notes. Our ability to manage invoice flow and reduce paper with note files and status update options.From a larger scope, the ability to link Parcel, LTL and other modes of transportation. This coupled with ERP and ability to comply with our user's systems is very beneficial and progressive..

CONS

FB Management and ability to pull accurate reporting as related to accounting invoice batch outs. All other items such as auto approvals, and EDI/API live feeds from carriers are excellent. Still in re-write process, but some of the reporting issue may be resolved by Manual Entry update (specific to TMCO) due 8/9/23 roll out.Suggest Bill of Lading Default set ups be saved by user log-in and not by company.

Reason for choosing LIVE Connect

Industry reputation. We were received well by Banyan management. Flexibility to understand our business model.

Reasons for switching to LIVE Connect

To expand our capabilities/customer base and further automate processes via EDI and ERP links.

Vendor Response

Hello Andy, thank you for your detailed review and sharing your experience with Banyan. We have enjoyed working with you and your team as well! We're very proud of our award-winning Freight Bill Management feature, and it's feedback from Clients like you that help make it better every day. We've passed along your comments to our Product Team and your dedicated Account Manager.

Replied July 2023

Simon

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2018

A TMS with a lack of service and Utilities

Dispatching and tendering loads, quick, but customization and features were too basic

PROS

It did it's work. Worked just fine, our company use it for at least 4 years, so we cannot say it does not work. API linkage and all basics for a TMS

CONS

Service was not that good, no customization, or in a regrattable level Bugs, lot of them, and system went down in most critics times

Bill

Logistics and Supply Chain, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

We love Banyan

It has been great. Our biggest challenge is getting our customer base to utilize more of Banyan's offerings. Banyan allows us to compete with the big players in the industry.

PROS

We have had a great experience introducing Banyan's load file connectivity to customers for daily LTL scheduling. It simplifies routing, pricing, tracking and reporting. Most of our customers do not have technical support teams, but Banyan's technicians walked them through set-up and made integration easy.

CONS

We are a small player, with just two full-time employees. We are primarily an LTL provider for small to mid-sized shippers. We are being asked to move more TL each year, and look forward to being able to utilize your planned Trucker Tools roll-out.

Reason for choosing LIVE Connect

It really comes down to customer support. The entire Banyan team has been very responsive to our needs.

Vendor Response

Hello Bill, thank you for sharing your experience with Banyan and for your comments on our customer support. Customer support is a cornerstone of who we are, and we strive to provide an excellent experience every time. We are excited to work with you to help you grow this year and capture more business with our expanded Truckload solutions. We'll be sharing more exciting news on the Truckload front soon!

Replied July 2023

Thomas

Logistics and Supply Chain, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Banyan and our LTL product

PROS

Simultaneous LTL carrier API quotes allow us to select carriers and book shipments with them in an efficient and seamless process. It's simply a matter of picking the carrier and then sending an electronic tender to schedule the pick up.

CONS

The JIRA Help Ticket process can be cumbersome at times due to responses not including previous message threads.

Vendor Response

Hello Thomas, thanks for sharing your experience with Banyan. We are glad to hear our LTL Carrier Connectivity has helped streamline your processes! Thank you for your note on our ticket process. We have passed it along to our Director of Client Experience.

Replied July 2023

Dennis

Insurance, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Ease of use

Data and visibility

PROS

data driven, supported our accounting department

CONS

Nothing, the staff was completely satisfied with this product

Connie

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Leading the industry

New user but it has great ease of use and is fast to learn

PROS

One stop shop program with multifaceted functionality

CONS

I cannot at this time provide any negatives to share

Vendor Response

Hello Connie, thank you for taking time to provide feedback on our LIVE Connect user experience and our proven onboarding and training process. I've passed along your feedback to our team. We look forward to working closely with your team to grow this year and beyond!

Replied September 2023

Norm

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Great TMS!

What is great about this software is how quickly it can look through multiple carrier's rates in real time and return the best available rate in real time. Checking each shipment for the best carrier saves a lot of money.

8 Reviews