Freightview Software

The last several months we have had a lot of frustrations of not being able to quote supposedly the EDI/API has been causing issues, then the system crashes in the middle of day, also took away auto-fill for the e-mail we are getting punished for the people that don't have accurate info. so they shut it off so I have to type in the e-mails as we send our customers a copy of the bol so they can track it etc. and a lot of other small frustrations, we have been using it close to 2 years and we will be going to another TMS for free

Pros

Ease of use

Freightview is a really great system at a really great price. It has saved our company time and money on quoting, booking and tracking shipments. we are looking forward to working with this great team!

BIG THANKS.

Pros

great price
user friendly
great support team

Cons

we have not had any problems within the first 30-days

Likes Best

Customer Service- ease of use- We have our own Tariff and we audit our own Invoices, this was a key factor for us as we want to see if the carriers are charging for added services etc. The invoices still come from the carriers so if their is an issue we deal directly with our Sales Rep from the Carriers

Likes Least

A nice feature would be when you hit the button to schedule the freight that it would print the BOL and print the 4 x 6 Zebra label, that is the only thing our previous TMS did that this one doesn't. Other than that there are no negatives

Recommendations

There are a lot of Companies out there selling TMS Software- the 1st thing to look at is how easy is it to get help after you sign on with a Company, for example: we are using Freightview for 6+ months I e-mailed Tom today and within minutes I had a response( this is not your average response time with other companies) this is our 3rd TMS we had in 4 years, and we really like what we see, they listen to you, and are always improving with more & more features- Obviously price is another important one to evaluate, look no further this is simply the best for the buck.

Likes Best

The information I need is instant, correct and thorough. Customer service is very good. Friendly people.

Likes Least

It's not 100% complete just yet. I really have no complaints though even about that. I look forward to being able to track all shipments and to the other improvements and additions coming.

Recommendations

Freight View does everything the more expensive companies are doing and it's even easier/more efficient to use than the others I have experienced.

Likes Best

I'm able to view all my contracted rates in one place, and not have to go to multiple carrier websites when getting quotes. It has really helped increase my productivity by cutting down on the time I spend getting rates from multiple carriers, and has also helped lower my freight cost.

Likes Least

There are still some things they are working on, or they are in Beta mode, so once those are fully functioning it will be even better. For example; cancelling shipments, updating shipment BOL's, and tracking the shipments. Another minor detail is the platform requires a packaging group to be entered when shipping hazardous materials, but the commodity that I ship, while considered hazardous, does not require a packing group. To get around this, I have to schedule the shipment with a packing group, print the BOL, white out the packing group then scan the BOL and email to my customers. It would be nice to have a BLANK option for the PG moving forward.

Recommendations

I would try it out and see if it fits your shipping needs. It works well for my company, and what we ship. The platform is easy to use, and has helped lower our freight costs tremendously. I would suggest using it on a trail basis to see how you like it. The monthly cost is less than my savings on one shipment, so for us, it's a no brainer.

Likes Best

This product saves us time by having all of our contracted freight rates in one place. Easy to set up "special" freight situations. Support Staff is helpful and knowledgeable.

Likes Least

There is nothing we don't like about this product.

Recommendations

Sign up for the free trial and push your contracted rates over. You will see right away how easy Freightview is to use.

Likes Best

The software allows us to gather freight quotes from multiple freight lines very quickly and all in one place. That has definitely sped up our order entry process and getting orders released to our shipping department. Freightview also has been very responsive to our requests for additional functionality.

Likes Least

There's really nothing we don't like except for functionality we would like to see added and tweaks to streamline the results for quoting freight.

Recommendations

Take some time to work with the product to see if it fits your needs. And always be willing to work with the vendor on upgrades or functionality additions. Just because it's not there doesn't mean it can't be added.

Likes Best

The website is easy to navigate and very affordable. Great Customer service..

Likes Least

I want the capabilities to do more editing and deleting. If there is a mistake on the address or an address change, I want to be able to go in a edit it and not have multiple addresses for the same customer. Also if that customer is no longer a customer, I want to be able to delete them

Recommendations

Communication between you and your rep is key. They love feedback, whether it's good or bad keep them informed.

Likes Best

It takes us less then 5 minutes to route our LTL freight, we have 13 carriers on our list.

Likes Least

Tracing is still a issue, but not major in anyway.

Recommendations

Make sure that you have the best carrier rates before using,

Likes Best

The ease of implementation and adding carriers was a snap. Price is right and customer service is the best

Likes Least

At first were able to only have a single user sign on but now the addition of multi user is awesome to see who is using this tool.

Recommendations

Look at the rest but use the best. I can't see where any one would go wrong using Freightview!

Likes Best

Speed, efficiency and accuracy. What's "funny", is I had this EXACT idea over a year before I was contacted by Freightview. I wished finding LTL carrier prices could be this quick and simple. When they called me and told me how affordable the service was, I JUMPED on the offer. I was sold before they even tried to sell me. LOVE IT!

Likes Least

Honestly, no complaints. This service has performed excellently time and time again. If I ever have any issues, it's with my freight forwarders, not with Freightview. Keep up the good work!

Recommendations

Use as MANY 3PL and freight forwarders you have so they can fight for your business.

Likes Best

We are a direct to consumer manufacturer and ship a ton of LTL daily. Cross-quoting our major carriers used to consume a huge amount of time, but it's now near instant with Freightview. This is a huge time savings.

Likes Least

That they weren't around for the past 12 years as my company wasted time on our shipments.

Recommendations

Obviously all software has to meet a need. You have to define what you're trying to accomplish clearly and how much its worth to you. This meets our needs and is low cost enough to use.

Likes Best

The product is simple to use. Coupled with great service, you cannot go wrong with Freightview.

Likes Least

I wish we could work with volume quotes and truckload quotes on here.

Recommendations

Take advantage of your sales rep's availability. They are the best tool you can use for this software.

Likes Best

It provides fast and simple access to all my freight rates. Their customer service is awesome!

Likes Least

This software is only for LTL rates; you cannot get flatbed rates also.

Recommendations

Both the software and customer service are awesome. I would recommend it to everyone.

Likes Best

Service, by far, is the best thing about FreightView. If you have an issue, you can call or email your point of contact, and most times, issues are resolved in the matter of minutes!

Likes Least

Dashboard reporting and quick glance metrics are not up and running yet.

Recommendations

There are 7,000+ TMS systems in the world that have the "best reporting" and "best functionality." For me, it all comes down to service. FreightView is a super solid application that probably looks like other platforms, but their customer service is #1 in my book!

Likes Best

I love that it gives our sales team quotes instantly and lets them control our freight cost.

Likes Least

When receiving transit times from carriers, it does not tell me if this is a restricted delivery day.

Recommendations

Keep giving Freightview your feedback. Since we joined in May 1014, they have implemented changes to make it more cohesive to our business.

Likes Best

It provides access to all my freight rates very quickly and accurately. The matrix looks fresh and works great on the iPhone 6 plus and iPad. Customer service is very proactive, as Freightview is consistently sending me updates about the product and future developments.

Likes Least

The more carriers that they get access to, the better the product will be. I can't wait for them to include more carriers.

Recommendations

Give it a try and run against the current rater. This product will perform favorably.

Likes Best

Before FreightView, we would have to log-in to 5-6 different carrier websites, enter the same information 5-6 different times, choose the rate, and then book the shipment through the carrier's website. This process would take several minutes at minimum multiplied over the number of shipments we'd book on any given day. Now, the entire process - from getting quotes from the same 5-6 carriers all the way to booking and printing a Bill of Lading - takes under a minute! As we continue to grow and ship more LTL each day, this platform gets more and more valuable.

Likes Least

The only issue I have is that this platform is not completely built out yet, but I know they are working on some finishes touches. The meat and potatoes of the system are in place, and I'm kind of splitting hairs to try and find something wrong.

Recommendations

Make sure to give FreightView feedback, because they do listen to what you have to say, and they have ben more than willing to make some minor tweaks to better fit my needs.