--- title: "Fusion Framework System Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fusion Framework System. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fusion Framework System is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/fusion-framework-system-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Risk Management Software](https://www.softwareadvice.com/risk-management/) / [Fusion Framework System](https://www.softwareadvice.com/scm/fusion-framework-system-profile/) / Fusion Framework System Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/fusion-framework-system-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/fusion-framework-system-profile/alternatives/) # Fusion Framework System User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 51 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 29 reviews (57%) - 4 stars: 16 reviews (31%) - 3 stars: 6 reviews (12%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Fusion Framework System allowed us to centralize risk management, business continuity, and compliance within a single platform. - It was a good product that was easy to work with - They are a passionate organization that wants to see their clients be successful and resilient. ### Most mentioned cons - Like most programs, I had hard time customizing it - Reporting ability with Conga is outdated. ## Fusion Framework System customer reviews Showing reviews 1-25 of 51 (page 1). ### Updated Review - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was a good and well-intended program, but it did not fit with the way my practice was being run. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros At the time I used it, it was a good program in terms of utility and price. It was easy to use and work with #### Cons Biggest issue I had with this was program customizing it. I could not make it work with the way things were set up --- ### Software system - Overall rating: 5/5 - Reviewer: Okeya J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software system helps moves important information quickly and effectively. #### Cons I have not found an issue with this software yet. Updates are easy with options to set it for a later time. --- ### One year of implementation - Overall rating: 3/5 - Reviewer: Michael O. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Some automation has been helpful to making processes go further. It's also useful to have more data in a single database. #### Cons Many processes using it are more complicated than what we had done in the past and requires numerous workarounds. --- ### Platform designed for operational resilience - Overall rating: 4/5 - Reviewer: Brandon R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After the learning curve the system is easy to configure based on internal workflows, using the Salesforce lightning platform. All fields can be reported on using custom report generator. Records can look up to others through parent-child relationships, providing enhanced visibility for critical operations from a business, system, or even vendor perspective. #### Cons There is a learning curve required. Permissions and security can be tricky for users because settings exist at field level, in permission groups, profiles. Highly recommend vendor lead admin training. #### Reasons for choosing Fusion Framework System Fusion integrated with existing systems (e.g. emergency notification system) and provided more robust functionality on the BCP and BIA side with modules for TPRM and ERM. All included out of the box. #### Vendor response Thank you for taking the time to leave us a review! We are happy to hear that you are experiencing enhanced visibility for your critical operations by leveraging the Fusion Framework System, and we appreciate the feedback on how our admin training is beneficial. Replied May 2022 --- ### Fusion Framework review - Overall rating: 5/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used this system for almost 8 years with several different employers and I find it to be a very good BCMS with flexibility to fit most organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like to depth it adds to our BC/DR program. The ability to connect the dots and really see our dependencies and gaps. #### Cons It does take some extensive setup and in many cases data cleanup within the organization in order to connect all of the data. #### Reasons for choosing Fusion Framework System Unknown at current company. This was purchased and implemented before my time. #### Vendor response Thank you for your review! It is great that you have been able to leverage so much of the Fusion Framework System for so many years. We will be sure to share this with our team. Replied June 2024 --- ### Fusion - Exceptional Customizable Solution - Overall rating: 5/5 - Reviewer: Micah P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of customization available within this software is exceptional. In addition, the out-of-the-box solution is very usable with limited customization if your organization needs a quick setup. The customer service is quick to respond to questions, and updates are made regularly to improve and enhance they system. #### Cons It is difficult to track all of the changes made within the software, so when educating other administrators or making future improvements rely on your own documentation of changes/customizations. Otherwise, it may require significant assistance from Fusion to implement new customization without disrupting current processes. #### Vendor response Thank you for your review! It is great that you are leveraging the customization of the platform. We also appreciate your feedback on tracking changes. We will be sure to share this with our team. Replied October 2022 --- ### Leverages of the Salesforce product and features to create a customizable platform to manage Risk. - Overall rating: 4/5 - Reviewer: Trent W. - Verified reviewer: Yes - Industry: Utilities - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest thing we are solving with Fusion is gap analysis for risk and security for the most critical functions and assets for the company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customization. If it doesn't do what you would like out of the box you are able to add and develop features you desire or need. #### Cons Certain functions are involved in their use or customization such as Incident management and plan implementation. It means that you need specific administrators that are familiar with this functionality. #### Reasons for switching to Fusion Framework System Needed more granular functionality, plus an interface for company personnel to add and update information. --- ### Fusion Risk Management is our primary source to manage our risks - Overall rating: 4/5 - Reviewer: Dave - Planning - B. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used to keep everything in spreadsheets, but now Fusion makes it easy to have 1 source of truth when managing our risks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fusion -Provides easy to manage and monitor risk management -Dashboards to provide status updates across the enterprise #### Cons -The biggest challenge is not with the software but getting management aligned with the capabilities and making time to add on additional features of the software. #### Reasons for choosing Fusion Framework System Cost and features #### Reasons for switching to Fusion Framework System Control, maintenance and reporting --- ### Fusion Framework: Automation for Business Resiliency - Overall rating: 5/5 - Reviewer: Caleb P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country. #### Cons Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been. --- ### Fusion experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros powerful platform with documented interrelationships #### Cons terminology, implementation, some complicated user info --- ### Da sempre ai vertici della professionalità - Overall rating: 5/5 - Reviewer: Marrocchio R. - Verified reviewer: Yes - Industry: Newspapers - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Un software gestito da una grande azienda che negli anni ha dimostrato di essere capace di evolversi continuamente senza sbagliare un colpo. Esiste da tanto ma è sempre efficace ai massimi livelli #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Semplice, snello ed efficace in ogni suo aspetto #### Cons Assolutamente nulla di rilevante da segnalare, ormai è un software collaudato in ogni aspetto --- ### DFA Review - Overall rating: 5/5 - Reviewer: Kristina B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think overall it's a great product. I think it has taken some time to get up to speed to truly be an administrator of the system. We are getting there. I do like the fuel hours but think the support model could be better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That it's a database where we can connect the dots from BC to DR information, run reports and it is user friendly to our internal clients/customers. #### Cons The expertise needed for Conga. Also, it took a while for us to get use to how to add fields etc. I think the implementation could be done in phases as it's a lot of information during initial implementation. #### Reasons for choosing Fusion Framework System It was more user friendly and a relational database that was more about the data than just the end result of the continuity/disaster recovery plans. --- ### Fusion Framework - Overall rating: 5/5 - Reviewer: Aditya G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of Role based access control and providing limited access to different level of associates. #### Cons Bulk upload is still a tedious task, we had write a application using it's apis for bulk upload to ease of the work load. --- ### Happy with this product - Overall rating: 4/5 - Reviewer: Jerrick C. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for non-admins; Reporting capabilities; Integration potential #### Cons Most system configurations and changes require vendor assistance, at cost. --- ### Fusion - Overall rating: 4/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fusion was purchased to solve a regulatory requirement. It however is now being used for much more. It creates linkages and allows mapping of all services and components that support those services. It is also very adaptable configurable and searchable #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The varied functionality of fusion is excellent. Very adaptable #### Cons The reports are great on screen. It would be great to be able to print these #### Reasons for choosing Fusion Framework System More adaptable --- ### Robust yet flexible to customize - Overall rating: 5/5 - Reviewer: Jeanette W. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product that is well used and liked throughout our organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of the Fusion team to help implement a product that was beyond our customer base expectations. #### Cons Not sure I have anything here as all the requirements were met. #### Reasons for choosing Fusion Framework System At the end of the day... EASE of USE --- ### Tap into the hidden power of your BCPs - Overall rating: 4/5 - Reviewer: Marriyam R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer service Huge potential for reporting One stop shop for risk management #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Admins can easily customize - All the objects (modules) one might need to run a complete BCM program #### Cons Before the Lightening Upgrade, the user interface was not very user friendly or intuitive. One must be open to change their about the traditional way of running the program. Pricy --- ### Fusion Framework System - Overall rating: 5/5 - Reviewer: Zalman N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fusion Framework System allowed us to centralize risk management, business continuity, and compliance within a single platform. Its modular approach and flexibility are particularly valuable in complex IT environments. #### Cons Because of the platform’s extensive capabilities, the training phase for new users can be longer—especially when it comes to advanced governance modules. #### Vendor response Thank you for sharing your experience with Fusion! We're glad to hear that the platform’s flexibility and modular design have helped you centralize risk, continuity, and compliance efforts. We also appreciate your note about the learning curve. We’re focused on improving onboarding and training to help new users ramp up more quickly. Thanks again for your thoughtful feedback and for being part of the Fusion community! Replied December 2025 --- ### Buona esperienza - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fusion Framework System unifica continuità operativa, gestione del rischio e automazione, con dashboard intuitive, simulazioni e conformità per resilienza ottimale. #### Cons Non ho trovato alcun svantaggio, è un applicazione davvero ben fatta. --- ### Strong Business Continuity and Resilience Platform - Overall rating: 5/5 - Reviewer: Greg D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been partners with Fusion since 2017 and have used the product quite extensively. They are a passionate organization that wants to see their clients be successful and resilient. They have been great to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Fusion platform has helped us build our continuity plans, categorize our risks, and incidents across our organization. Fusion is very easy to use, update, and everything connects together easily. The platform is very reliable and stable. In addition, Fusion has been thoughtful with integrations, such as with AlertMedia and Security Scorecard, which allows you to bring in additional data for context and awareness. #### Cons Because the platform is built on Salesforce, which is pretty easy to use, you're limited to what Salesforce can (or cannot) do - such as enhancements or specific customizations. Also, with Salesforce, additional seat licenses can be expensive. #### Reasons for choosing Fusion Framework System We could tell that Fusion was a leader in the business continuity software industry. #### Vendor response Thank you for your review! We are happy to hear that you find the Fusion Framework system easy to use and update. We will be sure to share your positive feedback about the integrations with our team. Replied June 2024 --- ### Fusion Framework System, by Ed Brown - Overall rating: 5/5 - Reviewer: Ed B. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object. #### Cons I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.) Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.) All these cons are correctable and have been and which is why I added the first PRO above. #### Reasons for choosing Fusion Framework System Assurance was a close choices. Fusion had all the capabilities I wanted; was a little cheaper than others and their support model, according to other Fusion users I know, was really good. #### Reasons for switching to Fusion Framework System eBRP was used by my previous company. This tool or what we bought did not have a crisis management functionality. It did not have a method to link BIA data to plan data and really bridge lots of things that connect to other things. It was a not a test record repository or effective with BCP KPI or KRI reporting. Fusion has all these capabilities. --- ### Expensive product with lots of hidden caveats. - Overall rating: 3/5 - Reviewer: Kevin J. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If you go with base package, then load your data and go from there, you will have a better chance of success. Like all software packages, the Devil is in the details. If you want a bespoke solution then do not buy a package that limits your ability to customize it to the UI or the limitations of ANOTHER 3rd party (Salesforce) which is an independent company that creates issues on "who" to even talk to. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It is not vaporware and does cover a wide area on a number of BC, DR, QA, EM, Risk, etc areas. #### Cons Limited by Salesforce platform and decisions. Can't run large reports. Have to export to run deep analytics. No real tools to measure performance of system or determine what the issues are. No Archiving built in. Audits require evidence within a audit window period "typically" in the past. Reporting ability with Conga is outdated. Even the new Adv Reporting should be called Adv Dashboarding. Executives DO NOT want to login to see those pretty pictures. Need a supported interface to PowerBI. SOQL is NOT SQL. Joins limited to 3 levels. Every SQL tool I have used to solve problems in the past is basically NOT allowed in SOQL. Lacking Audit tools to even use Shield product. Lack of advanced training specific for the tool. Need a 3rd party blog site to track and discuss issues that will NEVER be discussed or even allowed in the ENGAGE meetings. Limitations on refreshes, limitation on space for data, and the absolute need to engage with additional 3rd parties and tools for Deployments and backup and recovery. It is embarrassing that a Risk (BC/DR) tool does not even have "self coverage" of BC/DR within an RTO/RPO or MTO that would pass an audit much less a real event. #### Reasons for choosing Fusion Framework System FRM was chosen due to the consultant company (Deloitte) and Gartner's recommendations. #### Reasons for switching to Fusion Framework System SP is an outdated "batch" style system that had not grown or offered an upgrade to a more active and multi-user architecture. SP was used for 17 years here and had several bolt-on custom additions and therefore had that much familiarity and stableness that set the bar very high in what was expected versus a phase 1 rollout of a completely new system with a complete redesign of the plan data instead of a migration. --- ### Fabulous Fusion Framework - Overall rating: 5/5 - Reviewer: Vicky M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one. #### Cons The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations. #### Reasons for choosing Fusion Framework System The flexibility of the platform and the dependency maps. When you can SHOW a CEO why something is not up using a dependency map during recovery operations, that is a BIG win. #### Reasons for switching to Fusion Framework System Shield did not provide any ability to manage enterprise risk. --- ### A solid Business Continuation Management platform - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I like Fusion and I can navigate it easily. The GUI is easy to understand and the sections allow for customization and adaptation to different operational needs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. Our BC program has made changes to the application, when needed. However, we've been able to leverage much of what Fusion offers from day 1. #### Cons The cost is not prohibitive, but getting new users licensed makes for a new user experience to be slow within my organization. --- ### Connecting the dots: going digital with turn data into information, and into business decisions - Overall rating: 5/5 - Reviewer: Rob v. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The first intent was to get our business continuity management processes configured and managed in a structured and governed way of working. To solve less of standardization was also a key objective. Having Fusion RM operationalized and deployed in all entities in our scope we achieved the key objectives. In the mean time we started to include other domains to use their data (e.g. insurance risk) of an entity. This data became direct and real-time available. Based on this success the FRM platform expanded to an integrated resilience platform as of today. We included an advance threats, other domains with real-time data like security incident, emergency response, crisis management activities, etc etc. Real-time data is available, with an integrated overview of business, IT, insurance, and suppliers with financial values which in the past took too much time to get this insights. This resolved many business issues of delivery, quality and operational excellence. However there is always room for improvement to be faster, accurate, and complete. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system. #### Cons It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for! ## More reviews [Next reviews](https://www.softwareadvice.com/scm/fusion-framework-system-profile/reviews/?page=2) --- Fusion Framework System Reviews, Pros and Cons - 2026 Software Advice