Gatekeeper

RATING:

4.73

(59)

About Gatekeeper

Gatekeeper is a cloud-based vendor and contact management solution. Key features include automated alerts, customization and collaboration tools and integrations with other software. Users can manage contracts and vendor information, track workloads, monitor risk and store documents using Gatekeeper. A built-in messaging feature assists with file requests and collaboration. Automated alerts can be configured to remind users of important dates such as contract renewals. Users can create custom fields, supplier types and contract types and generate reports based on stored data. Emails can be sent from within the Gatekeeper platform and linked to suppliers and contracts. Suppliers can respond to messages from their own email clients without needing to log in to...

Gatekeeper Pricing

Starting from $995 per month with unlimited users. Pricing Tiers available: - Essentials: $995 per month - Pro: $2,415 per month - Enterprise: $4,285 per month - Custom: POA All plans include Unlimited Users. The plans scale with the number of suppliers and contracts as this aligned to the value delivered from the application.

Starting price: 

$995.00 per month

Free trial: 

Available

Free version: 

Not Available

Executive Dashboard
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Gatekeeper Reviews

Overall Rating

4.73

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gatekeeper

1 - 5 of 58 Reviews

User Profile

Edwin

Verified reviewer

Packaging and Containers, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great contract Management Tool

Since the beginning, Gatekeeper team was super professional and provide us with an unique solutions that fit our expectations.

PROS

It is pretty simple to use and flexible for set up, the main strenght is the versatility of the solutions offered within.

CONS

Nothing, the support is amazing and the implementation team was great, i think that the implementation time can be shorter, but anyways it is pretty good.

Reason for choosing Gatekeeper

was a perfect fit for our demands

Reasons for switching to Gatekeeper

Dolphin was not the complete solution we wanted for the company, it was highly unstable in our O365 enviroment

Kunal

Business Supplies and Equipment, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Gate-Keeper Use

Overall very good as the system is easy to use and intuitive. The customer service team has been great at supporting with queries and requests, in particular [SENSITIVE CONTENT] who has gone above and beyond with requests needed and [SENSITIVE CONTENT] who has been great with demos of the system. [SENSITIVE CONTENT] has also been fantastic at showing other capabilities of the system.

PROS

Its easy to use which makes it easier for me as an administrator to teach others. Its good as a repository to store all documents. The customer service team has been very supportive.

CONS

The vendor portal is something we are looking into but from the demo its possible there might be some issues with the way policy approvals are made by stakeholders in the approval chain (something GK are working on). This has not put us off the software and we are still very interesting in using this in the future. Some of the way contract data is captured is a little clunky an could be improved

Reason for choosing Gatekeeper

Easier, more cost effective and less clunky than Ariba for our stakeholders to use.

Lissette

Banking, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Always evolving

we needed a central repository of our contracts and the ability to manage the lifecycle of the contract and Gatekeeper provides that

PROS

Projects, Workflows and Scorecards are important tools to achieve contract efficiencies

CONS

the Risk module has a lot of room to grow

James

E-Learning, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2023

Review

Todd has been a great partner is helping us through particular pain points.

PROS

The core functionality for the price.

CONS

Implementation did not convert cleanly from Word to PDF.

Jessica

Insurance, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Pro-Gatekeeper

I have been extremely satisfied in my experience with Gatekeeper, which has been approximately 3 years now. I know they are there to answer any questions I may have, and have seen many improvements to the product since becoming a customer (including several that I have asked for).

PROS

Integration was easy, it has a very user-friendly interface, and it is easy to learn. Gatekeeper listens to their customers when they have ideas for improvements and base their work on customer requests. They provide quick and knowledgeable support. This software has made contract and vendor management much easier to manage.

CONS

The only things I can say are missing are initialing in the e-signature capability, but it can be solved with DocuSign integration; and the ability to archive vendor contacts/users, but this can be solved by labeling them as something obviously not correct such as "Outdated Contact."

Reason for choosing Gatekeeper

We started with a listing of around 20 vendors initially, and slowly short-listed down to 3. Gatekeeper stood out during the last round of decision-making because it offered the most functionality for the best cost.