Since the beginning, Gatekeeper team was super professional and provide us with an unique solutions that fit our expectations.

It is pretty simple to use and flexible for set up, the main strenght is the versatility of the solutions offered within.

Nothing, the support is amazing and the implementation team was great, i think that the implementation time can be shorter, but anyways it is pretty good.

Overall very good as the system is easy to use and intuitive. The customer service team has been great at supporting with queries and requests, in particular [SENSITIVE CONTENT] who has gone above and beyond with requests needed and [SENSITIVE CONTENT] who has been great with demos of the system. [SENSITIVE CONTENT] has also been fantastic at showing other capabilities of the system.

Its easy to use which makes it easier for me as an administrator to teach others. Its good as a repository to store all documents. The customer service team has been very supportive.

The vendor portal is something we are looking into but from the demo its possible there might be some issues with the way policy approvals are made by stakeholders in the approval chain (something GK are working on). This has not put us off the software and we are still very interesting in using this in the future. Some of the way contract data is captured is a little clunky an could be improved

we needed a central repository of our contracts and the ability to manage the lifecycle of the contract and Gatekeeper provides that

Projects, Workflows and Scorecards are important tools to achieve contract efficiencies

the Risk module has a lot of room to grow

Todd has been a great partner is helping us through particular pain points.

The core functionality for the price.

Implementation did not convert cleanly from Word to PDF.

I have been extremely satisfied in my experience with Gatekeeper, which has been approximately 3 years now. I know they are there to answer any questions I may have, and have seen many improvements to the product since becoming a customer (including several that I have asked for).

Integration was easy, it has a very user-friendly interface, and it is easy to learn. Gatekeeper listens to their customers when they have ideas for improvements and base their work on customer requests. They provide quick and knowledgeable support. This software has made contract and vendor management much easier to manage.

The only things I can say are missing are initialing in the e-signature capability, but it can be solved with DocuSign integration; and the ability to archive vendor contacts/users, but this can be solved by labeling them as something obviously not correct such as "Outdated Contact."

Gatekeeper allows us, as an MSP, to onboard, contract and monitor suppliers across our different customers in various great and easy to use kanban workflows and views. It gives a great first impression to our suppliers during an onboarding, allows us to capture all the required information and documents in an easy to complete form. The eNegotiate function, allowing us to send out pre-filled contract templates and having them finalized and eSigned all in one platform gives us back time we can spend on servicing our customers. I would truly recommend giving Gatekeeper a try, if you are looking for an easy to use CMS that keeps on developing itself constantly as well. Also the quite fast implementation time was an added value for us, and the support helpdesk always delivers.

It's always personal and you'll get a different answer from each single user, but for us the only thing currently missing is a mass e-mail option (e.g. based on a certain field value of suppliers), as well as the ability to bulk-push a set of more than one contract or document to a certain suppliers, as an onboarding is often not only about signing a contract but also to provide our suppliers with certain information about our customers and various other documents, related to an onboarding or not, but useful to provide it to them via Gatekeeper as part of it

To date we've had a very positive experience with the product and the people providing assistance to us. The product has enabled us to move along maturity levels and move towards procurement. There are lots of helpful things within Gatekeeper which facilitate onboarding and maintaining contracts and I'd highly recommend the product.

It's an easy to use system which is highly logical and enables us to onboard Vendors in a straightforward fashion.

There are small fixes within the tool which limit the ease of use such as deleting contracts as well as role permissions. The permissions are currently a little clunky and could be refined to move towards a more structured approach.

Such a positive experience working with Gatekeeper! From the moment we started our journey with them, and the support we received during the implementation through to ongoing support, it has been a pleasure. What I really appreciate is the fact they are always looking to enhance the product, and listen to their customers ideas and actually take them forward. All in all, a great platform.

Gatekeeper is a really flexible tool for us to use within Supply Chain. Having the ability to create workflows to support ad hoc requirements has really changed how we are engage with our suppliers.

It would be great to have the ability to add a third signature to some our agreements without having to set the third party up as a user.

We have greatly improved our contract management since we started using Gatekeeper and have a very positive experience with the Gatekeeper team.

Gatekeeper a user-friendly software that is constantly being updated with new features. The account team is very responsive and take questions and improvement suggestions very seriously. Many features that has helped us improve our contract management and make

We would like to be able to filter contracts on our custom contract data instead of only the default filter options.

Clear, concise, quick and straightforward GUI. High level of user adoption in first use. High level of customization allowed while maintaining a robust core. Mobile interface works as good as normal web interface. A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them. Some features are: When you send a message via Gatekeeper to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail. Customizable workflows that allows for delegation of responsibilities within your organization.

It's more costly when compared to competitors but it's also much more product for the money. The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible. At this moment e-signing and redlining is not yet available.

Gatekeeper has been a super helpful tool for our company in streamlining our contract management and approval process. Especially given our transition to remote work with the pandemic, I'm not quite sure what we would have done if we had not made this transition. We are very thankful for the tool and for all of the support we receive from the company.

The integration was fairly simple. Easy to use. Customer service is friendly, knowledgeable and responsive.

It would be great if the e-sign location was accurate based on the signer's location, if the time stamp was accurate based on the time zone of the signers/users, and if the Word to PDF document conversion didn't alter the look and text of the document so much. Other than those things, no complaints.

We've now got all of our supplier and contract work in progress and finalised agreements in one place, with automations built in so we never miss anything. It's given us insights on how long it takes to get suppliers live and on contract. It's given the entire business visibility of our supply chain.

Gatekeeper radically improved our capability regarding the onboarding of new suppliers and the management of our contracts. Workflow management is a game changer. To create workflows that get you from the start to finish (we use a few for Supplier Onboarding including Due Diligence, Contract review and signature, File Expiry management of key documents from our suppliers, and renewals to automate that process) of any task. The ease of finding any document or even specific clauses within the contract is effortless.

There is an abundance of data in Gatekeeper but at times, it can be difficult to extract or visualise data sets to compare data. This is more problematic on the spend module but overall, we've found the reporting capabilities and real time use of the product to far outweigh this.

The sales process was excellent. We have an amazing AE that is extremely helpful, patient, and responsive. The implementation process is more difficult than expected and we are hitting up against barriers of our plan fairly frequently, which is pretty frustrating. Overall support has been excellent.

What drew us to this solution is that it met all of our top requirements in a single system - this solution drives efficiencies with both vendor and contract management and has an included partner portal where our vendors can submit information to kickoff the relationship, to maintain records as contacts change, to view contracts, and to submit due diligence information. We like that there is an ability to create custom fields on the fly in most sections as well.

The reporting is not as robust as we had hoped. There are several pre-made reports that you can leverage, but there isn't an ability to create our own reports leveraging all of the different fields in the system. We also ended up having to purchase additional features that we needed, but weren't included in the plan that fit our company's record size. It is also priced very uniquely - by contracts and vendors v. by users. This could be ok if a company had limited records, but we have a lot, so pricing went up quickly. In addition, we thought we could decrease the record amount by nesting amendments and SOWs into the master contract record, but we can't do that as workflows have to create a new full contract record.

As a Technologist, I review the market for leading Financial Services institutions looking for the very best technology in the market. It's my job to ensure we select best-in-class cloud solutions that combine an intuitive interface within an Enterprise grade, scalable and robust solution. I also need to ensure adherence to rigorous security standards that are demanded by our industry and integration of a chosen solution within the client's ecosystem of applications. Following a detailed review of the market, shortlisting and formal procurement process, Gatekeeper stood out as the class-leading vendor and contract management solution based on the feature set and flexibility of the application. The current solution available and the overall vision is compelling. We conducted a granular security review including our own penetration testing. It is clear from the output of this process that security is at the very core of the Gatekeeper application. This cannot be underestimated as we all move to the cloud. We worked with Gatekeeper to implement their solution quickly and effectively across the organization. A seamless integration with OneLogin has made provisioning and user access simple and highly effective. User adoption is high and we look forward to expanding the use of the solution to their Portal Technology. The Gatekeeper Customer Success Team and Technical support are, like the solution itself, the highest standard we have found in the industry today. I have no hesitation in strongly recommending Gatekeeper.

- Usability - Ease of use - Integration

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