User friendly. Cloud-based. Suitable for any size of Retail Business.

while viewing the report you must define specific data otherwise it will take a long time to generate.

Superb!

It is a very simple software to operate. Very user friendly.

Customer support over chat can be challenging at times

Stock management Locationwise

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.

Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job

What can I say? Can i say something that does not exist?

Your product is ok but service is pathetic

Reports and it’s a user friendly software

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App. I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this. Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Purchase entry, billing and integration with several sales channels.

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Ease of use , great customer service Thanks

All ok , covers every aspect correctly .

I am using from a long time and it is best software.

User friendly , fast working and easy learn,

Account easy is so tuff to use and it is not same as software

I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.

Retail easy/ RPos is excellent software having remarkable reports & features. HQ software having so many difficulties & missing field of reports etc. Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products. Real time technical support also need improvements. ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Retail easy having excellent features, but HQ having lot of limitations.

HQ features, reports to be improved. Technical support should be required improvements.

Overall satisfied with the performance

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Customer support executives are not very trained..there can be scope of improvement there

good

Sales ,purchase,credite note, debit note, ledger

data security, easy help through mail chat

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

good

online, order easy & gosure is easy to use & user freiendly.

None of the above, i led all the features.

better than most softwares in market. but still need to improve a lot.

customer care executives are not trained well. they cant understand what we are speaking about.

We are using many versions of Gofrugal software for more than a decades and I personally recomended few of my associates.

It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we

Nothing I found in this software that I can say "I like least"

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

There is no negative point I found in this software.

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

User friendly Software . But we feel those customers who have been using the software for years they should be given a free training and informed new features . We will not know unless someone tells us the new additions

Interface with Rpos to HQ. HQ can give us real time info

We should be informed about new features .

Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Simplest screen and User interface. It is simple to Operate.

Support have to improve as there is some delay in solution and understanding.

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.