Web-based Dashboard
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10About GoProcure
GoProcure harnesses the strength of cloud-based SaaS technology to offer its customers a purchasing platform to effectively tackle a company’s unmanaged spend while extending the reach of a buyer to the entire online marketplace to procure products and services at competitive prices.
The GoProcure solution uses a holistic and innovative approach to provide a controlled, compliant and secure alternative for tail-spend purchasing as compared with current solutions prevalent in the industry (e.g., P-cards and expense reimbursement). By offering a robust policy enforcement engine, mandating pre-approvals of purchase requests and providing spend visibility to management, the GoProcure platform successfully overcomes many of the tail-spend management challeng...
22 Reviews of GoProcure
Average User Ratings
Overall
3.91 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
February 2020
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Very Easy to Use!
Overall very satisfied!
Pros
Very easy to use, Customer Support is very prompt and responsive, wide selection of suppliers
Cons
Could use a few additional features such as the ability to create a favorites list. Also once items are place in cart, can not easily get back to the listing without a new search.
February 2020
Ebony from Luxottica RXO
Company Size: 201-500 employees
Industry: Facilities Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Concerns and appreciation
Getting all Produce in a timely manner
Pros
It's easier to find the items you are looking for
Cons
When you guys send the orders back for cost
Reasons for Choosing GoProcure
Go Procure have more than 1 store to choose from love there selection
Reasons for Switching to GoProcure
You can get more stores on Go Procure website then any other website
February 2020
Renee from Oakley
Company Size: 1,001-5,000 employees
Industry: Sporting Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
2.0
February 2020
GoProcure Review
I have a love/hate relationship with GoProcure. Sometimes the buyer reliability is questionable, so I've learned that the best practice is to spell out every detail of the order in the buyer notes. Custom orders can be a little bit dicey for the same reason. I really like how easy it is to use (mostly), and the updates make it feel like they are a truly customer-driven software.
Pros
I like having the ability to order from essentially any website, meaning that in theory I can get whatever I need from anywhere. I also like that GoProcure is constantly providing updates to the software based on user feedback, which has meant significant improvements since the initial rollout (which was a little rough).
Cons
Despite constantly requesting that future updates provide tracking and delivery information, I am still unable to see the status of my order after the order is actually placed. This means I have to contact customer support and wait a few days for a response, which can be frustrating when I'm waiting on urgent items. It's also difficult to reorder something that you previously ordered, it would be nice if there was an option to keep a list of frequently ordered items. Or make the order history easier to navigate, without so many missing details. Cancelling orders is also more difficult than it should be.
Reasons for Switching to GoProcure
Company decision
February 2020
Jenny from Oakley
Company Size: 201-500 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
February 2020
GoProcure
Overall GoProcure is an ok system. I like the idea of having vendors bid for your business but the results are inconsistent. My last bid from over a year ago is still open without a single result.
Pros
With the current updates it's great to be able to create a basket and place a single order.
Cons
The time delays and subsequent missed-cost savings is frustrating. Inconsistent customer service is painful.
February 2020
Janice from Luxottica
Company Size: 1,001-5,000 employees
Industry: Executive Office
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
February 2020
GoProcure Review
GoProcure Support has been very helpful and supportive when I have run into issues and problems.
Pros
Able to search online many vendors for specific product, much more flexibility in finding exact item needed. Can purchase office supplies from our chosen vendor whose office supply catalog is linked online with GoProcure,
Cons
At first intro 2+ years ago was not as user friendly as it is now. Company and GoProcure Team have worked out and streamlined the process very well. I have very few issues now.
