Very Easy to Use!

Overall very satisfied!

Pros

Very easy to use, Customer Support is very prompt and responsive, wide selection of suppliers

Cons

Could use a few additional features such as the ability to create a favorites list. Also once items are place in cart, can not easily get back to the listing without a new search.

Concerns and appreciation

Getting all Produce in a timely manner

Pros

It's easier to find the items you are looking for

Cons

When you guys send the orders back for cost

GoProcure Review

I have a love/hate relationship with GoProcure. Sometimes the buyer reliability is questionable, so I've learned that the best practice is to spell out every detail of the order in the buyer notes. Custom orders can be a little bit dicey for the same reason. I really like how easy it is to use (mostly), and the updates make it feel like they are a truly customer-driven software.

Pros

I like having the ability to order from essentially any website, meaning that in theory I can get whatever I need from anywhere. I also like that GoProcure is constantly providing updates to the software based on user feedback, which has meant significant improvements since the initial rollout (which was a little rough).

Cons

Despite constantly requesting that future updates provide tracking and delivery information, I am still unable to see the status of my order after the order is actually placed. This means I have to contact customer support and wait a few days for a response, which can be frustrating when I'm waiting on urgent items. It's also difficult to reorder something that you previously ordered, it would be nice if there was an option to keep a list of frequently ordered items. Or make the order history easier to navigate, without so many missing details. Cancelling orders is also more difficult than it should be.

GoProcure

Overall GoProcure is an ok system. I like the idea of having vendors bid for your business but the results are inconsistent. My last bid from over a year ago is still open without a single result.

Pros

With the current updates it's great to be able to create a basket and place a single order.

Cons

The time delays and subsequent missed-cost savings is frustrating. Inconsistent customer service is painful.

GoProcure Review

GoProcure Support has been very helpful and supportive when I have run into issues and problems.

Pros

Able to search online many vendors for specific product, much more flexibility in finding exact item needed. Can purchase office supplies from our chosen vendor whose office supply catalog is linked online with GoProcure,

Cons

At first intro 2+ years ago was not as user friendly as it is now. Company and GoProcure Team have worked out and streamlined the process very well. I have very few issues now.