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Icertis software

30 reviews(4.5/5)
30 reviews(4.5/5)

Icertis is a cloud-based contract lifecycle management (CLM) solution that provides businesses tools and functionalities, which help them to manage different stages of a contract lifecycle. Key features include approval workflow, auto extraction, milestone tracking, contract drafting and more.

In addition to the traditional four functional axes of contract management solutions that are authoring, execution, boilerplate and administration, Icertis also offers compliance/governance and risk management. It enables users to track transactions to enforce contract terms across order-to-cash and procure-to-pay processes. The solution's analytics and reporting features help managers to monitor contractual risk, quantify contractual performance and manage negotiation intelligence.

Additionally, offers proposal management, APIs and features an open architecture. Icertis supports integration with various third-party applications such as Adobe Sign, Box, DocuSign, Cloudmoyo and more. It offers support via phone, email, FAQs and an online support portal.

Supported Operating System(s):
Web browser (OS agnostic)

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30 Reviews of Icertis

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  • Zuleima from Universidad Central de Venezuela (UCV)

    Number of employees: 11-50 employees

    May 2018

    It is such a simple tool and has helped me a lot when managing a contract

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Making a contract is not easy, and in my case this software has provided me with many tools when developing one that I need at the moment; this tool has been so useful, practical and simple when using it

    Cons

    This software is fantastic, and I have no objection or any bad experience with it; It has been very helpful, It provides me with ample solutions and I have saved a lot of time and money

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Lorenis from Universidad de Margarita (UNIMAR)

    Number of employees: 11-50 employees

    May 2018

    It helps a lot and is very useful when managing a contract and its fulfillment

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a very practical and simple tool when preparing contracts, among them; of purchase and sale; It allows me to save a lot of time and guarantees and exemplifies enormously with respect to legal processes regarding contracts and their compliance

    Cons

    It is a software that is very easy to use and I have no criticism about it because it has helped me a lot in the preparation of contracts, their compliance and administration

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Glenn from GFS

    Number of employees: 10,000+ employees

    May 2018

    As new user, I can easily see the value of the tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    document retention

    Pros

    Centralized retention will help with people moving within the organization, no paper
    Electronic signature
    Reminders for tasks

    Cons

    Lack of speed, perhaps this is hardware related?
    Having to convert xls to pdf is a limitation.
    Tutorial during inputs; this would be more intuitive. Provide definitions while hovering over a button. i.e. "by selecting this option you will...."

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jim from Gordon Food Service

    May 2018

    This is a good tool but will require getting used to the unique and new capabilities.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Allows for one stop tracking of vendor agreements. Electronically housed and tracked for both internal and external users.

    Cons

    The functionality of icertic is not user friendly but will be learned over time with more use and experience.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Phil from GFS

    Number of employees: 10,000+ employees

    May 2018

    It has been ok

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At this time I do not have any other than the company is dedicated to it. I will be 100% behind it because I am 100% behind my company.

    Pros

    There is not anything at this time I feel there is a Pro to the software. It is part of my company and I need to learn it.

    Cons

    The program is classic legal products and is a large step back from ease of use systems. The system has too many areas to go to and you cannot put them together for seamless functionality

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tyler from Gordon Food Service

    May 2018

    Used for contract management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoyed the ease of use and functionality, everything was typically very user friendly and a simple process.

    Cons

    Sometimes it takes a little while to search for a specific function, such as attaching a document to a contract.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Julia from GFS

    May 2018

    Fantastic product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system is very user-friendly, easily customizable, and has a sleek, pleasing appearance. Our internal clients are very enthusiastic about using the platform. ICertis also releases new versions every six months, so you are continually seeing improvements and innovation.

    Cons

    There is a steep learning curve from an administrative perspective, but everything is pretty logical

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kristi from Gordon Food Service

    May 2018

    I use Icertis CLM in my role in procurement almost every day

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    better management of our agreements

    Pros

    allows you to keep everything in one place, notifications is helpful, very collaborative for teams, ability to assign to others, can access with my phone

    Cons

    the search functionality doesn't always work like I would prefer, hard to pull back agreements if I sent in error

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Michael from Gordon Food Service

    May 2018

    Highly configurable solution, supported by a strong support team, open framework for integration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    iCertis ICM is enabling a transformation to how we manage the contract lifecycle and tie contracts to our operational systems that execute the contracts.

    Pros

    The solution is highly configurable which is allowing us to meet our unique business needs both on the customer/sell side and vendor/buy side. The solution is backed by a strong support team which is key to a successful implementation. The API framework is key to enable us to integrate the solution to our core operational systems.

    Cons

    The highly configurable nature of the product comes with some complexities. Once we began loading contract data we have found that it can be difficult to make configuration changes due to the data integrity built into the system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Antionette from Gordon Food Service

    Number of employees: 10,000+ employees

    May 2018

    Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Manages agreements and provides efficiency. It prevents duplication of agreements that contradict each other.

    Cons

    Links with adobe and adobe does not have the best support team. Agreements cannot be bundles into one email to send to the vendor.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jennifer from Gordon Food Service

    May 2018

    Easy to track edits and changes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I don't know that I would be in a position to need to recommend but others in our organization may.

    Pros

    I like that you can easily track edits and changes from all parties and see history of those changes. Helpful in organizing many contracts.

    Cons

    Nothing to note at this time. From what I have used the functionality works for my role. Looking forward to using it more!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kim from Gordon Food Service

    Number of employees: 1,001-5,000 employees

    May 2018

    It is still early but the tool has been great to work with so far!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allows us to have everything in one place. Very organized and easy to use

    Pros

    I can find everything I need all in one spot. It is very easy to use and not hard to learn the tool. I would highly recommend it!

    Cons

    There is very little that I dislike at the moment. Since it has only been a short time of use, I haven't found anything that really bothers me yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Travis from Gordon Food Service

    May 2018

    Easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Creates efficiencies within my position to access necessary information quickly! This is a great asset for position.

    Cons

    Hard to say! Within my position I wanted some extra bells and whistles but overall this is a wonderful product!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Bobi from GFS

    Number of employees: 5,001-10,000 employees

    May 2018

    Great way to communicate with multiple parties involved.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It made it easier to work across multiple teams within our company to complete the required task within everyone's field.

    Pros

    User friendly interface that makes it easy to find your way through and find what you need within the software

    Cons

    Would suggest a training to kick it off with team to help users with the best way to work within the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Brian from GFS

    Number of employees: 5,001-10,000 employees

    May 2018

    Made my life easier!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is an easy and convenient way to review and process contracts. Instead of having to manually go thru emails to find agreements, this is a simple and efficient process.

    Cons

    I received no training on how to maximize this system and had to figure it out by myself. Wasnt difficult to learn but could have used a quick training document.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Brad from Gordon Food Service

    Number of employees: 10,000+ employees

    May 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Much easier to work with than our old word document process.

    Pros

    Easy to navigate. Very intuitive. Email prompts easy to use links are helpful. Simple signature process is also helpful.

    Cons

    A couple times when I used the system it took a while of for it to reply to me. Had to check back to ensure that I did it correctly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • peggy from gordon food service

    May 2018

    This is a great way to organize, and navigate our agreements. Keeps us inlign and on time!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    timely approvals

    Pros

    link buttons and ease of approval. This has allowed me to keep my contracts organized and accesible. I love that I can view easily and be able to navigate our agreements for approval or rejection. It allows our team to develop communication. I appreciate the ability to approve at my own pace as well.

    Cons

    not much. The only thing i would say is that we need to have a better "listing" system. This is the only thing i would say.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Albanis from Universidad de Margarita (UNIMAR)

    Number of employees: 1 employee

    May 2018

    impressively improves the management of conrates and their administration. it is very useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it allows me to visualize all types of contracts (corporate, sale and purchase); improve my commitment at the time of compliance with the contract thus also improving the management of my business. It is very simple to use, saves time and provides me with extensive solutions when managing a contract

    Cons

    I can not complain about such excellent and useful software at the time of facilitating the management of contracts. is a tool that guarantees and helps in legal process services regarding contracts and their compliance

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Deb from Vertiv Co

    April 2018

    I sourced, and implemented this tool for our Global buy side

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One uniform database for all of our buy side agreements across the globe. We have consolidated many systems to one.

    Pros

    Ease of use, support and service. People are fantastic to work with. The tool is best of bread with improvements to come. The project teams that I have worked with have gone above and beyond to ensure that our needs were met, on time, and on budget. I have been very pleased with the tool. My users as a whole have also appreciated the search features and the ability to setup deviation approvals. Very pleased with the technology and the people.

    Cons

    It takes a bit of time to configure the tool and get it to work. Once it is setup it works flawlessly. I wish that the tool had more features for the negotiation portion of the clm

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Karen from Vertiv Co

    April 2018

    Icertis is the most complete contract management system I've utilized in my 20+ years in Logistics

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to update contracts and track changes and updates. Also, it knows what I can update and what legal needs to review

    Cons

    Set up for Logistics can be difficult when the platform is focused on the main business. There is some limitations due to the need to create a template and not able to create ad hoc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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