All Universal Contract Manager Reviews
1-25 of 30 Reviews
Sort by
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Extremely customizable, user friendly end-to-end contract management program
Ability not to lose track of contracts, ease of searching for key phrases across the contracts universe, excellent reporting ability.
PROSDoesn't require an IT expert to administer, can be adminstered internally, and allows for constant customization and rearranging without spoiling current data.
CONSLooking for more comprehensive time tracking features (tracking days in stages on an ongoing basis) but they are constantly upgrading and improving; I know this is on their radar.
Jason
Higher Education, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Been using UCM for 5 years
Useful and keeps up productive and helps measure out metrics.
PROSIt is Web based And easily accessible. That works for offsite updating.
CONSImplementing and making it work for our processes. Sometime it’s slow since it’s web based.
Reason for choosing Universal Contract Manager
We like the company was local, and it was better than our current system of an excel spreadsheet.
Vendor Response
Jason, we appreciate you taking the time to provide feedback on your experience using Universal Contract Manager. We are glad to hear you are finding value in having the ability to access UCM while offsite. We love hearing that UCM is providing the metrics you need. We apologize if you are experiencing issues with speed. If you think the speed issue is related to the application and not your local connection speed, we want to know. Please contact our Support if you or your staff are having performance issues so we can look into and solve any issues.
Replied November 2020
Michelle
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed October 2020
Great for organization
It has really assisted in organizing and allowing easy access to all of our affiliation agreements in one place.
CONSI don't like the "envelope" system since we have multiple agreements with one overall entity it can get confusing. Additionally we have issues with downloading/uploaded to and from DocuSign.
Vendor Response
Michelle, thank you for taking the time to write a review for Universal Contract Manager. We are glad to hear to UCM is providing easy access to all of your agreements. We're sorry that you've had issues with DocuSign. Some functions may be the result of DocuSign's functionality. Others may be related your business needs which may differ from other clients. We'd be interested in learning more about the issues you've had and how we could work to make the experience in using DocuSign with UCM better, in the future.
Replied November 2020
Candace
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great product, customer service, and price!
Overall, we are super happy, we do not hear any complaints from our users either so it is very user friendly and robust and can do whatever we have asked of the system. [SENSITIVE CONTENT HIDDEN] can always help us figure out a new twist but its just reliable and robust and I would highly recommend iContracts UCM.
PROSPricing structure based on number of users rather than number of contracts was the #1 reason we switched. I really appreciate that iContracts is constantly improving and enhancing their software. Customer Service is OUTSTANDING!
CONSI struggle a bit with setting up new users and giving them access specifically to the contracts they need, but, that is more likely because I don't do it very often.
Reason for choosing Universal Contract Manager
Healthcare is highly regulated and our accrediting body gives us much to think about and be accountable for. We wanted a contract management system that was powerful, robust, easy to use with the capability to track our contracts and report out many different items, We utilize the Views quite a bit and make excel reports from the Views. The implementation team was very helpful too.
Reasons for switching to Universal Contract Manager
originally we started looking because MediTract costs more for each contract you add - so we were limiting what we put on the system, we asked MediTract if they would change their price structure and they said no. We started looking and did on-line demos with about 4 companies and were drawn to iContracts because it had great customer support, was very robust and was constantly improving their product. That was another thing about MediTract, I don't recall 1 enhancement.
Vendor Response
Candace, thank you for taking the time to provide feedback on your experience with Universal Contract Manager and iContracts. It makes us super happy knowing you are "super happy" with UCM. It makes us even happier knowing your users are finding the system to be user-friendly and robust. Our customer support team prides themselves on being responsive to our customers' needs. We're interested in making the process of setting up a new user faster and easier for you and other UCM Administrators. We'll be in touch to find out what you find difficult and your suggestions for how we might make that easier in the future.
Replied November 2020
Denise
Higher Education
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Great Software Management System -- Easy to use, top notch customer service!
We have been using Universal Contract Manager (UCM) by iContracts for 2.5 years. The iContracts contract management system has streamlined our entire contract process from contract originator through authorized signer, making the whole process much more efficient. Because the entire process is online/electronic, hard copies of contracts are no longer passed from one office to another; they are electronically routed through the system according to the workflow that we set up. The UCM serves as the official repository for all of our contracts. Contracts are easy to find using the global search feature and everyone is working from the same contract copy. We love that all users have the ability to check the status of their contracts at any time. This has cut down on the number of phone calls to various offices checking on contract status. Our users are also able to set up milestone reminders to alert them when a contract is up for renewal. This prevents contracts from auto-renewing without review. The system is very easy to use; we received on-site, personalized training and assistance setting up the system from the iContracts staff, who assisted us in customizing the system to our needs. The iContracts customer service is top notch. If I need assistance, for any reason, someone usually gets back to me oftentimes within minutes! Additionally, the iContracts staff is always working on new enhancements to make the system more effective and efficient for its customers. The iContracts contract management system has been an asset to our University by streamlining the process and providing tools and efficiencies that we otherwise would not have.
Tonia
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Universal Contract Manager
My experience has been great. The people are always willing to help, always very polite, and will make sure that they fix the problem. The system has been extremely helpful.
PROSThe bulk load feature is extremely helpful. The ability to set milestones on documents is awesome! It saves so much time and is a great way to monitor who is completing their task on time.
CONSThere are times I wish I was able to see the full summary screen while on a different tab. Instead of having to toggle back and forth.
Vendor Response
Hi Tonia, thank you for taking the time to write a review. Your feedback is very important to us. We are glad to hear that your experience with Universal Contract Manager has been great and you are saving time with simple tasks. Our Product Manager will be in touch to see what you envision for the summary screen. We want the system to be easy and more productive for you and your users.
Replied November 2020
Tristyn
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Easy to use and customize. Friendly and helpful staff.
It has allowed our organization to standardize our contracting process and have everything in an easy-to-use convenient location. It has allowed us to quickly pull up reports for any and all information we may need at any given time and the customization features are invaluable. It has also helped immensely with a large and important quality audit the entire organization recently underwent and allowed the contracting department to pass with flying colors!
PROSThe system is user-friendly and has countless customization options ensuring that everything one would need to see is readily available. It allows you to personalize according to your organization's individual process and does so in a way that is easy to use. The implementation process was well conducted and training was informative and detailed allowing for later training and enrollment of lower-level users to run smoothly. Staff are continually helpful and friendly with regards to any potential problems or questions that may arise. There are also plenty of resources within the system that can be consulted for any questions. The system is continually being updated with improvements or functions that make it easier for users and concerns seem to genuinely be taken into consideration and improved upon.
CONSOnce in a while there will be a glitch or it slows down but even then the problem is quickly resolved.
Kathleen
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed August 2020
Higher Ed User Review
Overall, it is a solid contract database for the money, but downloads and searches are slow and that can be frustrating.
PROSThe ability to have all of the relevant contract information easily is th best feature
CONSThe time it takes to download the relevant document is a real problem....everytime I open a document and find that it is the wrong one, it takes a substantial amount ot time to download the docs on the the search list.
Reason for choosing Universal Contract Manager
Once we determined the functionality met our needs, it was a cost based decision. In 2014 when we purchased, we were looking for an easy to use solution.
Vendor Response
Kathleen, thank you for writing a review and for your feedback. Sorry to hear your downloads and searches are slow. There are a number of things that can affect both issues you've been having. We'll be in touch to discuss both to ensure your experience is better than it may have been, in the past. We're always interested in making sure that UCM is helping you do your job quickly and efficiently.
Replied November 2020
Natalie
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Excellent Customer Service and Product
Working with iContracts has been fantastic. The implementation team clearly explained that process, was ready and able to answer all of my questions, and migration from our previous contract system was seamless. The customer service is top-notch and fun to work with.
PROSiContracts is user friendly and easily customizable to meet our organziations needs.
CONSIt would be great if the term end-date would automatically update upon renewal.
Reason for choosing Universal Contract Manager
We choose iContracts because the product demo seemed to meet all of our needs and we had a good experience with every staff member we worked with along the way.
Reasons for switching to Universal Contract Manager
The other product was difficult to use, not easy to customize, and expensive.
Vendor Response
Natalie, thank you for taking the time to write a review for Universal Contract Manager. We appreciate your feedback! It is always great to hear our implementation team was able to seamlessly migrate you from your previous platform. We are happy to hear you are finding value being able to customize Universal Contract Manager to meet your organization's needs. Fortunately, your suggestion for the term end-date updating automatically upon renewal is planned as part of a new release coming in Q1 of 2021.
Replied November 2020
John
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Excellent contract mgmt system, has capabilities for customization of contracts, e.g. credentialing
We are a large organization that had no formal contract management system in place. iContracts stores all contracts & agreements in their own contract container with supporting documents. All users can now locate contracts and get automatic reminders at 120, 90, 60 & 30 days prior to the contract ends, so they can decide if they want to renew, re-negotiate or terminate it with plenty of notice prior to it's auto-renew date.
PROSEase of use, able to upload supporting documents to go with the primary contract, ablility to retrieve documents in a .PDF format at any time. Took about 45 minutes to in-service/orient our staff and they were up and using the system.
CONSNone, cannot say enough great things about iContracts, especially their fast turn around with support on any special project needs, their customer service is outstanding.
Jennifer
Pharmaceuticals, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
iContracts
Good software, I used it when i was the Concur Administrator at PCA (Packaging Corp of America) - I really didn't like it there since they gave us input access, and if I made a typo, there was no correcting it.
PROSThe ease of use, I can usually train someone on it within a 1/2 hour.
CONScreating reports for milestones were challenging
Reason for choosing Universal Contract Manager
My purchasing team chose this SW.
Vendor Response
Jennifer, thanks for your feedback. Glad to hear you are finding the platform easy to use and are able to get new users up and running so fast. We've recently introduced some Milestones Reports that Administrators are able to run within Company Administration. One of our initiatives is to create more "canned" reports that will be useful to the entire user base and we'd like to get your input on those.
Replied November 2020
Jacqueline
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
I haven't had experience with other contracsoftware, but overall this software fulfills our needs.
The capsule system of loading contracts is the best, most stream-lined way to go. The bulk loader has been an invaluable time-saver, especially for system maintenance. The customization of Report views and milestones and email communication within a capsule has also been great tools in providing pertinent information to others.
CONSThe help tips and manual needs updating. Not so very helpful. Most of the written information is outdated or vague at best. On the plus side, the staff is incredibly helpful and will take the time necessary to see one through any issue. The company also seems to be pro-active, accommodating listeners, always working to improve the software in ways to meet needs based on feedback.
Brenda
Mental Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Very Good
Very Good
PROSThe simplicity of the system. Very easy to use.
CONSCompleted milestones and activities does not disappear after a certain period of time.
Reason for choosing Universal Contract Manager
Simplicity
Vendor Response
Brenda, thank you for your feedback. We are happy to hear you are finding Universal Contract Manager simple and user-friendly. We've heard similar feedback from other customers and we're currently discussing an enhancement that will allow UCM Administrators to pick a point in time that they'd like all previous Activities or Milestones purged from the tables. Past notifications and completions would still be available in the Contract Container's history for auditing purposes. Stay tuned!
Replied November 2020
Juliet
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great product for $ and helped put us on track
Our overall experience has been wonderful. We were trained after purchasing and when questions arose, they were quickly answered. We were able to implement use of the product quickly organization wide.
PROSThe milestone notifications help me organize my tasks by priority and know I'm staying on track.
CONSSome of the settings are confusing and a little misleading by their terms, but once it's set up you're good to go.
Vendor Response
Juliet, thank you for taking the time to write a review for Universal Contract Manager. We appreciate your feedback! It is always great to hear our implementation team was able to get you up and running smoothly, and rolled out to the entire organization. Your perspective on confusing terms is important to us. We have a bunch of people who look at those terms within iContracts and then there are Administrators and Users who need to understand them, as well. We'll be in touch to ensure that our terminology is straight-forward and more understandable in the future.
Replied November 2020
Roxanne
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great product and User Friendly
Excellent. Feel free to reach out if you have questions. [SENSITIVE CONTENT HIDDEN]
PROSiContracts has totally changed how we manage our contracts. The ease of use and vendor support has been great!
CONSSo far, I can't say there isn't anything we don't like.
Reason for choosing Universal Contract Manager
Quality, price, and user friendly.
Vendor Response
Roxanne, your feedback is appreciated. We are happy to hear that Universal Contract Manager has improved your contract management process. We enjoy collaborating with you.
Replied November 2020
Abigail
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great software
Contract system is easy to use and make modifications when needed. Great Customer Service!
CONSThere have been complaints about the system being slow.
Vendor Response
Abigail, thanks for taking the time to write a review about your experience with Universal Contract Manager. We are glad to hear that you find the platform easy to use. We know that performance can be an issue for some customers and we are currently exploring solutions to that issue which will benefit you and your users in the future.
Replied November 2020
Teresa
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great product for contract retention, tracking and ease of use
Great product, ease of use and customer service!
PROSEasy to understand software, customer friendly and fantastic support
CONSSome of the features are slightly hard to understand how to use
Reason for choosing Universal Contract Manager
Price, ease of use, customer service, and quality beat Ntracts to pieces
Vendor Response
Teresa, thank for writing a review on Universal Contract Manager. Glad to hear that you are finding UCM easy to use and that the platform is providing Henry Ford Health System value.
Replied November 2020
Cyndie
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great Product, Great Team
Simple to email internally or externally all or some of the contract documents.
CONSIntegration was seamless on the UCM side; it's always a challenge to change our user's habits.
Vendor Response
Cyndie, thanks for your feedback. Glad to hear that the integration was seamless and that you are realizing the benefit of using an enterprise contract lifecycle management solution. We enjoy collaborating with you and your team.
Replied November 2020
John
Law Practice, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed February 2017
iContracts Review
As a lawyer, I use iContracts as a repository for my company's signed vendor contracts. The interface is quite simple, in fact it may be too simple with not may tools aside from the search bar. I do very much like the search tool, as it functions much like Google where you can put in a word, phrase or even part of a word to find a document. The results will spit out any contract that is titled or tagged with that sequence of characters searched. I find that when you actually do find the file you need, it takes a series of clicks just to get to the attachment to pull up/download the document. The software would be better served by making quicker access to the document. the Last Contract Accesses is also helpful, but it only shows the last 5. This is fine, but to have a link to a page with the last 20 or 30 would be great.
PROSSearch function
CONSdifficulty in accessing and downloading attachments/contracts
Lauren
Education Management, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Helpful Functional Product
We have used this to dramatically improve the organization and accessibility of our contracts, and switch to paperless storage of employee files. This has helped keep team members up to date and on the same page regarding workflow.
PROSThis product has helped us organize our data and streamline our workflows. Previously, we had a hard time finding all our information in one place and eliminating redundancies, and UCM has helped us feel more secure with the data that we have. The system has also streamlined our workflows and communication, helping reduce emails between team members. In the future, once we have integrated our system with DocuSign, we look forward to moving to paperless processes and files.
CONSThe benefit of this product is also a curse: it has so much functionality that it can be overwhelming to learn and to integrate with current processes.
Wanda
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Fabulous Product for All users.
The iContracts platform is so user friendly even my non computer staff can use it. I love that it can be adjusted to fit our needs, by me, so you don't feel like your using a canned product. Reporting is a dream and the ability to share reports with specific users is great. The bulk loader allowing universal updating of items makes my job so much easier. I haven't had much experience with Customer Service as the product is so self explanatory that you don't need them for much. The built in training based on user type is also a dream. I have spent far less time on training than ever. Being able to modify my notifications makes them stand out to the directors, but I really enjoy being able to turn them off - if I need to. Being able to remove or move any item instantly is helpful when a contract changes or updates. My administration enjoyed the fact that we got more flexibility for less money. I don't have any con's to report from the program. I'm an iContracts user for life.
Jackson
Hospital & Health Care, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Easy to learn and use, the staff is very helpful.
A robust repository for our contracts.
PROSEase of use, format and how it displays. The flexibility of making it compatible to you facilities needs.
Marsha
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Great Software
The system is easy to use. The support help is AWESOME. Everything about this software and the customer support is great.
PROSEasy to use
Paula
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2015
This software was simple to implement and the customer service is beyond excellent.
The UCM allows visibility into the contract life-cycle to be able to effectively manage bottlenecks and vendor performance; thus, improving and reducing financial implications to our organization. iContracts provides a stable SaaS environment that is maintained by the vendor, including regularly scheduled updates/upgrades, data back-ups, and anti-virus protection. It also provides user maintained workflow and ease of use in terms of configuration, contract lifecycle visibility, and full contract life-cycle management through: Creation, Negotiation, Approval, Storage and Management. More custom reporting and being able to house all documents in the same contract container each time an amendment/addendum is submitted are the cons for our organization.
Andrew
Hospital & Health Care, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Great functionality and always improving
Ease to roll out new users and also to manage milestones
CONSIntegrated signature tracking without using a third party, such as DocuSign, would be a plus.
Reason for choosing Universal Contract Manager
Pricing, compatibility to our current processes and also to our desired future workflow state.
Vendor Response
Andrew, thanks for your feedback and taking the time to write a review. We are happy to hear you are rolling out new users with ease. While we do offer both DocuSign and Adobe Sign, we'd be interested in what other systems are available that your organization would find acceptable. We'll be in touch to discuss.
Replied November 2020