All PrePass Reviews
1-25 of 50 Reviews
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Mark
Food Production, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Prepass
No issues or complaints
PROSthe scale bypass system and the number of states that accepted it for tolls.
CONSIt's done everything we were told it would do.
Reason for choosing PrePass
at the time Prepass was accepted for more states toll roads
soraya
Logistics and Supply Chain, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
wonderful addition to our company
Overall our drivers have really enjoyed having the Prepass unit in the truck and the freedom it allows. Our office staff has a much better way of reviewing the drivers use of toll roads. As well the Prepass Elite unit has proven to make a difference in our hiring process.
PROSOur drivers are able to get approval (green light) to move past scale houses in most cases. This saves critical time in the drivers day. The toll pass feature insures drivers are able to quickly move through toll roads without waiting in lines to pay a toll or having to maintain paper records of each toll road usage. All records are easily accessible in the Prepass portal for driver managers to review.
CONSThe Prepass Elite pass does not have a feature to indicate to the driver that the toll pass was transmitted correctly. There is also no way for a driver to be alerted of low battery power. They are left to pull into scale houses if they do not receive an indication (green-red light) on the Prepass. Then they must assume the batteries are low and change the batteries while waiting in a line at the scale house.
Tyler
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2022
Lacking
Only weigh bypass using their transponders.
PROSWe don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass.
CONSWe don't use their software except to setup/manage the transponders. We have tried to use their mobile app but there is zero support from the support team at PrePass. Their website is dated, and some functions require dealing with support on editing equipment, and their support team takes a very long time to respond.
Reason for choosing PrePass
At the time it was the only solution, and I think they know that. They provide less than helpful support and we are looking to switch to another provider soon because of that.
ARLEEN
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best weight by pass
Definitely will recommend it if you are in the trucking business is a secure way of bypassing weight stations
PROSIt’s very easy to install and use. By passing the weight stations saves you time
CONSThere is nothing I didn’t like about prepass
Wendy
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2022
Prepass saves TIME!
I like everything about prepass except calling support. I don't have time to sit on hold for 15-30 minutes waiting for a simple fix.
PROSIt saves us time with POE and Toll roads.
CONSthe Permit part could be improved by letting me update instead of having to send permits in.
Reasons for switching to PrePass
for the toll ezpass
David
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2022
Bad to no customer service
Terrible company that keeps changing even after the account is closed. I should have read more reviews before I choose this service. Never again. I rather drive through every scale house around than use your products
PROSProduct is ok but service is non-existent
CONSI called and closed my account in February of 2022. I mailed the transponder back to them at my expense. Called to follow up and all was good and transponder had been received. Now it's August 2022 and they have turned over to collections for a past bill.
Tiffany
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
PrePass review
The setup for adding a new prepass device to a truck is easy to navigate. The availability of reports and telematics is very helpful for our fleet.
CONSHaving a better way to find needed reports. There's a lot on the site, but sometimes difficult to navigate.
Malissa
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Recommend for Driver
As a Dispatcher, drivers like having this in their trucks as it makes them more aware of scale houses and saves them time while on the road.
CONSI would say adding in truck information or knowing when there is information missing or expired.
Robert
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Seahorse Review
I have 0 issues with PrePass.
PROSIt saves our fleet time and money. It gives us a focal point and a ceiling when it comes to safety scores. As minor, as it may be, it is a good recruiting tool.
CONSNot really applicable in our case. It rarely goes down.
Reason for choosing PrePass
not applicable
Caren
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Jstllc
Our drivers feel at ease knowing that they have a prepass device in their trucks.
CONSI don't know if I am utilizing what we have.
Reason for choosing PrePass
PrePass has a great name for themselves.
Logan
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great customer service
Every time I call it takes no time to get connected with someone who is eager to help.
CONSThe website is difficult to navigate for a new user.
Jaspreet
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Prepass is very simple and easy to use.
Yes very easy to use and simple to operate
CONSNothing everything looks great. No other issues
Vendor Response
Thank you for the great review! We are glad to hear you are happy with our PrePass services.
Replied February 2022
Betty
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed February 2022
PrePass Reveiw
The only benefit is that drivers don't have to be reimbursed for tolls.
PROSIt's a plus to be able to see the toll activity for our account.
CONSThe website updates slowly and is cumbersome to maneuver. Toll violation notifications are a hassle and often times unwarranted for various reasons. As a user it, it seems as if we are a lone island.
Vendor Response
Thank you for bringing your concern to our attention. We appreciate you taking the time and leaving a review.
Replied February 2022
Tiffany
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2022
Ok
50/50. Some days are great and some days are not so great.
PROSThe software is pretty easy to use once you learn navigation.
CONSThe slowest of the site at time. And needing pictures for most trucks.
Reason for choosing PrePass
I do not know.
Alex
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2022
Great time saver!
Gas saver, time saving, all around good product.
PROSPrepass allows us to move quicker and stop wasting time at the scales.
CONSGreat time saver for our ELD drivers confident when going to their routes
Logan
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2022
Prepass review
Capabilities it is able to do many things- I have not even tapped into all of the abilities.
CONSCost it is a litle expensive but that is the way everything is ging right now.
Shannon
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Not Bad
Easy to use. Keep track of all the prepass in each truck
CONSDoes always get picked up at tolls, have to send in toll violations in takes a long time to get reloved
Manjit
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Renewal Issue
time saving
PROSprocess is easy, but every year after renewal having issue with Washington & Oregon
CONSfor state of Washington & Oregon , need to be worked one
Shana
Transportation/Trucking/Railroad, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Save Time - Save Money
We have saved so much time and money using PrePass. Adding, Deleting and updating inventory is easy as pie.
PROSI love that PrePass offers convenient weigh station bypass for our fleet at a rate that more than makes up for the time we would lose having to pull into every weigh station.
CONSWhenever a transponder is activated, it takes 1-2 business days to become effective. I don't understand why that would be considering activating is an instantaneous activity and is all done off of an electronic signal - nevertheless, it is still more cost effective even if our drivers have to pull into the weigh stations the first day or two after getting a new transponder. I think it would also be nice if there didn't have to be a seperate transaction for installing a new PrePass when it comes as a part of the BestPass.
Ethan
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2022
Ethan Rice PrePAss Review
Allows us to bypass scales, saving our drivers time and exposure to the DOT.
CONSIntegrating and keeping track of all prepasses can be frustrating.
Ronnie
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Pre-Pass
I can look and see what is happening with any of my trucks using Pre-Pass.
CONSToo many steps to see what is happening with each vehicle.
Helen
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Very Good Service
Good
PROSVery easy to use. Customer service is very helpful, and knowledgeable.
CONSI can't think of anything. I really like this software.
Gerald
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2022
Transponders
Simple and efficient for Drivers utilization.
CONSUpdating information on the server is very slow and time consuming.
Doina
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Experience with Prepass
Overall the website is easy to use and did not have any misunderstanding
CONSThe website run very slow and is time consuming.
Diana
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Prepass saves you money!
That it integrates with our software. It's easy for our Drivers to use.
CONSNot that i know of, the cost isn't a factor.