Dusk IOP

RATING:

4.8

(21)

About Dusk IOP

The ultimate next generation field service management software, that shapes around your business using a unique design. Manage your programs of work down through projects, jobs, tasks and resources as one. Plan from 12+ months down to on the day, including quick re-assigning. Enabling organisations from large to small across office and field to run their operations safely and more efficiently. From Program Management to Project Management, then down to the Jobs and Tasks themselves across your employees, contractors, customers, and suppliers in a unified manner. A "no-code" product means its designed for business users to setup from day 1. Allocate resources or crews, view progress of all work in real-time through multiple views from Gantt charts, calendars and map v...

Dusk IOP Pricing

The Dusk IOP has a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing details are outlined below in AUD. Timesheets Plan: $19/month Field Jobs Plan: $39/month Projects Plan: $49/month Enterprise Plan: Please contact Dusk Mobile

Starting price: 

A$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Easily see your tasks for the day, week or month and plan accordingly

Dusk IOP Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Dusk IOP

1 - 5 of 21 Reviews

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

The solution to our automation problem

PROS

It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x.

CONS

Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.

Reason for choosing Dusk IOP

They could not fulfill basic requirements of the business or integrate with other business systems.

Reasons for switching to Dusk IOP

The existing system was extremely expensive by comparison and did not perform either well enough either out of the box or with development. It was not cost effective to use.

Vendor Response

Thanks for the review and we appreciate the kind words. We enjoy working closely with our customers to close any small gaps to ensure optimal solution fit. You and the team were a pleasure to work with. Happy holidays!

Replied December 2023

Ethan

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

A game-changer for centralized communications and company-wide visibility into operations

It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier.

PROS

Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP.

CONS

I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.

Reason for choosing Dusk IOP

Dusk's team seemed genuinely interested in helping us solve the problems we were having. They worked to understand our business and explained how we could best use the platform. It was also the best priced option that could do everything we were looking for.

Vendor Response

Thanks for the review Ethan! A fascinating business and challenges that I'm glad we've been able to help you solve. See you again next month!

Replied March 2023

Audrey

Real Estate, 51-200 employees

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2023

Review of dusk

Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless.

PROS

The highly customisable form and report builder

CONS

Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.

Reason for choosing Dusk IOP

Integration with hubspot potential

Vendor Response

Thanks for writing a review and the feedback is appreciated. For the heading and word limit, unfortunately we don't have control over the review site but I have passed that on to our Account Manager. Agree with you on the syncing jobs, which we were able to trace back to an address issue on a Client and resolve during your trial. Taken onboard with the feedback on what to do, we're always looking for areas to improve and will action it. Thanks again for your review and glad you enjoyed the experience with our Customer Success Team!

Replied July 2023

Dane

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Fantstic product, wonderful team

Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

PROS

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

CONS

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Reason for choosing Dusk IOP

We thought the program offer was very strong, and our experience in working with DUSK in the past meant we had confidence in their ability to deliver the required outcome.

Reasons for switching to Dusk IOP

Zunos was ending as a Telstra partner, and it was not keeping up with development. We felt the developer was no longer putting time into the program, and we'd moved past it.

Vendor Response

Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform. Looking forward to more great years ahead. All the best for now!

Replied April 2021

Ray

Aviation & Aerospace, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

The Best of Both Worlds With Room To Scale

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.

PROS

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.

CONS

The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.

Reason for choosing Dusk IOP

Dusk was the only product on the market for Ozone that would allow us to seamlessly bring sales, operations and field management in a viewable accountable situation from office staff to field staff all in one dashboard. Love it!

Vendor Response

Thanks for the feedback Ray and your skills in setting the platform up were most impressive. We've enjoyed working with you through the trial and excited to have you and the team onboard as full paid customers.

Replied November 2021