All JobBOSS² Reviews

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User Profile

John

Verified reviewer

Chemicals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

JobBOSS as an ERP

Overall we like the product and have good results with the support teams.

PROS

JobBOSS as a standalone is good, with some nice Crystal Reports added on. What makes it great is that there are quite a few add-ons available (for Quality, CRM, etc.) , plus it it stores all of its data in a SQL format that works well with Microsoft products.

CONS

I work mostly in the Finance/Accounting side of the business. There are some basic things that could be added in the next version upgrades.

Vendor Response

Hi John, Thank you for your recent review of JobBOSS! We appreciate your feedback in making our solutions better. Would you mind sharing the basic things you referred to that could be added to our next version upgrades? We would love the opportunity to pass this along to our software dev team. Thanks again and we appreciate you as a customer! - The ECi Marketing Team

Replied November 2018

Susan

Mechanical or Industrial Engineering, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Users since 2005

My overall experience has been very good with all E2 aspects, my concerns have always been handled professionally and quickly. They have been able to modify or create a new program I have requested in a timely efficient manner.

PROS

I like everything about this software. We have two sites, although we are considered Aerosafe Companies we are in fact two separate companies with their own receivables and payable. I like that I can switch back and forth with ease. I use the accounting modules mostly which are wonderful, I have never had a problem with them. I also use the Purchasing module as I order tooling, material, supplies etc., The Inventory module is great allowing me to allocate all items to a GL code I have set up.

CONS

There are no cons as far as I am concerned and would recommend it to anyone. I have done so on more than one occasion.

Reason for choosing JobBOSS²

E2 was more geared to our needs than the competitors that were being considered. JobBoss was the main one but E2 won over them.

Ala

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2017

We've had this for 7 years and the more we utilize it the more problems it has

PROS

This program is very basic so if you learn how to use one part of the system you can learn how to use the other parts of the system because they all look the same

CONS

This software does not allow for any changes to be made, and if you want to make a change you have to pay hundreds of dollars to do so. It is very set in the way it was build and you cannot change anything to make it easier for your company. First the shop floor doesnt account for scraps, they assume you will remake them so if you have any scraps and want to throw them out and move on to the next step of production then it wont count that step as being done. Then the accounting is put into many steps and the system gets easily overcrowded. the general ledger is done in too many steps to be accurate. The system will not work for orders of more than one line because if you want to unprocess an order in a second line after the first one was shipped, you cannot. Youre stuck with this floating error in your system that you cannot get rid of. I personally do not recommend this to anyone. The system isnt very helpful, i feel like you could organize your data much better even on excel sheets than this program does. Finally their customer support do not know anything, as an experienced user of this i call them and ask for help with some easier things and they cannot provide me with an adequate answer, then through trial and error on my own part I find what i was looking to accomplish. Overll I am very dissatisfied with this system;the way its run, the way its reports are made, and how easy it is to create errors but its nearly impossible and in some cases impossible to correct them.

Roy

Oil & Energy, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Gem-Trim of Houma, LLC (Manufacturer of Control Valve Parts)

Our experience has been excellent.

PROS

Gem-Trim is a small manufacturing company of control valve parts. The E2 Shop System fit our company perfectly with the three modules we needed (Manufacturing, Financial, Quality). E2 is not a multi layered system like some of the other systems we looked at. Gem-Trim uses all three modules to a high degree and the three modules compliment each other and provides management to a vast amount of information. The E2 System is an extremely user friendly product but still gives a small company the big company profile.

CONS

There were some minor obstacles in the program we had to overcome and adjust to, but the support from the E2 staff was a tremendous help and assisted us through those situations.

Reason for choosing JobBOSS²

Because it was not multi layered and had all three of the modules we wanted.

Reasons for switching to JobBOSS²

We wanted a system that was all inclusive for accounting, production and quality.

Edward

Aviation & Aerospace, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

E2

Overall experience with the personal at Shoptech. From the support to team to the sales team. All are knowledgeable.

PROS

The versatility, working with the custom development team and being able to get features that aren't out of the box. From the end users perspective it's easy to use.

CONS

I have no complaints at this time. Very pleased with the product.

Reason for choosing JobBOSS²

Versatility, expandability and loaded with most features already required for our industry.

Chad

Mining & Metals, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2019

Exact JobBOSS review

Good Service generally and helpful on custom apps. We have done a bunch of them!

PROS

Good first level entry product. Lots of options for expansion. Priced well. works well for most of what we do

CONS

Could be easier to use. Search in fields could search the whole field instead of just in order. Need ability to reschedule batches of jobs or ops. Looking in the future to need better paperless abilities for the floor. This would be drawings, capacity dashboards. Also as things become more connected we are going to need ability to integrate to nesting

Reason for choosing JobBOSS²

functionality & price. Bang for the buck. Overall we have been happy with it. But we have had to build a fair amount of custom apps.

Erica

Mechanical or Industrial Engineering, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed September 2019

Good software

Overall this is the best application for what we need. The customer service is top notch. The custom development team is good.

PROS

I like the fact the you can route, have job costing, accounting, etc all in one area. For this type of application, this is the best software to choose from. Shoptech continues to make improvements and listens to the customers on where to improve.

CONS

The quality module needs improved as well as the scheduling. The repository in unusable.

Reason for choosing JobBOSS²

It seemed to have all we needed in one stop.

Reasons for switching to JobBOSS²

For the job costing and scheduling aspect as well as the engineering capabilities.

Mollie

Mechanical or Industrial Engineering, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great Option for Small Manufacturing Business

PROS

E2 Shop is very user friendly! It is easy to navigate and easy to understand. E2 Shop has the best customer service we have experienced and has a wonderful online discussion board and help documents to help along the way.

CONS

We have experienced a good amount of "glitches" and software "hang-ups" that require a system repair which we were advised to do every 2 weeks. (All have proven to be software related).

Reason for choosing JobBOSS²

Price, Customer Service, Ease of Use

Reasons for switching to JobBOSS²

Our old system was outdated. The cost to upgrade to the most recent version was almost triple that of what we paid for an entirely new system with E2 Shop.

Lucas

Mechanical or Industrial Engineering, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2020

Used to use E2

Customer support and product was good. We aren’t a machine shop and are a travel service company. E2 wasn’t offering a Mobil App at the time we needed it. That is why we moved to another software to track all employees time and expenses.

PROS

It was great at linking in-house employee hours jobs.

CONS

It was not easy for employees to change their time during the day/week. Managers had to edit it.

Reasons for switching to JobBOSS²

E2 was much more efficient at tracking employees time and linking them to jobs than in Excel.

Ted

Machinery, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2023

Like the software, yet support communication and follow up is very poor

Our team has 16 years experience with JobBoss. We reviewed other ERP system companies prior to upgrading to JobBoss2. We like the ease of use, yet concerned enough about the support to consider new options.

PROS

The ERP system features and user interface meets our needs. System provided reports work well. It supports our ability as contract manufacturer machine shop to supply simple parts to more complex assemblies for commercial, defense and aerospace OEMs.

CONS

Poor experience with customer support and communication to resolve software issues. A recent example is with a system caused large inventory errors. Initial response with repeat follow up took over 3 weeks, and reaching out to others after 4 weeks.Requests to procure custom reports take weeks for feedback.

Reason for choosing JobBOSS²

Ease of upgrading from prior version to JobBoss2 and prior service support provided.

Chad

Machinery, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

New E2 User - Happy So far.

So far - we have been very happy with it. The simplicity of the product is a great. As it matures, perhaps some of the features will grow too. We will continue to support that endeavor by providing as much feedback as we can, and offering new product ideas that can be rolled out into the system.

PROS

Value is great, and the Cloud Based version is easy to step into. E2 appears to be ahead of the curve with getting their platform onto a cloud system for their customers, and it was one of the deciding factors why we went with E2 instead of other ERP system out there. Because of the cloud-based nature of the system, we have enjoyed the frequent updates to the product, it feels like we should never get behind. This is a comforting benefit as a system ages. The flow of work through the system is clearly organized to make the use of the system easy to understand for new users. We have background in a couple other standard ERP systems, and moving into E2 has been easy after a few pointers about how the system runs. The home-screen that shows work flow is easy to follow. Lastly - one of our favorite features has been how easy it is to customize reports. Sometimes it can be tricky, or perform unexpectedly, but all-in-all it workable. A more advanced tutorial on report customization would be helpful

CONS

There are not many broad system cons that we have found. We find the system to be simple and that it does what it is supposed to do well. Mostly, we have noticed over the past 10 months features we wish were included making E2 a more feature rich system. For example, inventory management could be more feature rich, including categories for non-inventory items (e.g. tooling, etc.) as a default option out of the box, or multiple pricing structures based on vendor, beyond the simple standard cost. We also wish it were were easy to reserve parts being made on a STOCK job to a newly entered sales order. There may be a way to do this, but it has not been immediately clear For incoming material, it would be nice to have the ability to receive parts/material via the data collection terminal right on the shop floor, rather than having to use a full license to perform what is a basic transaction. Furthermore, the ability to print an "Incoming Material" report for each purchase order (service or otherwise) would be helpful for a shop management. This way there is a paper record of what is coming in on a PO. For work flow, it'd be nice if there were options linking to create an invoice directly from a packing list (e.g. a save and create invoice option in the save button). Some of these missing features we find to be inhibiting our efficiency of implementation, so far we are working around them.

Anne

Machinery, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2019

E2 Has Brought Amazing Efficiency to our Company

Efficiency, time saving, and error reduction are the main contributions this system has brought to our business. The error reduction is found in only having to enter information one time, and having that follow through in all of the processes, even on our Open Order Summary. If an initial error is made, it can be corrected at the source and the other paperwork corrected or re-generated. The efficiency and time-savings are self evident in what I've already said.

PROS

E2 has really helped us streamline all of our processes: from initially purchasing, through receiving, invoicing, check writing on the AP side; to processing POs from customers, generating orders, travelers, packing lists, and invoicing on the AR side. I can't imagine going back to what we did before! In the E2 system, once a part number/PO is entered, all of that information travels through all of the processes and handling of that item. No more repeated entries, with that time consumption and potential for error--one entry and you are done!--the processing of the PO or part number then goes through the whole shop and out the door. And I am not even including the ease of quoting and routing, which is less in my area of work, but is the area where most parts "begin" their life with us. E2 takes these parts all the way through, including the generating of Return Authorizations and credits when those are needed, in a seamless way.

CONS

Honestly, I can't think of any significant cons. We have had the occasional glitch or problem with usage, and there are some areas where I wish we could use the system even more, but for the massive amount of work we do use it for, it is excellent!

Chad

Machinery, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2019

Not Pleased with E2 shoptech

PROS

Being its cloud based that's great because it keeps you virtual anywhere anytime. The system randomly glitches and shuts down and when it does if you haven't saved your 3-5 quotes or orders all those hours of work is all lost.

CONS

The system isn't streamline. There aren't many good things to say. It's been a horrible experience. Sales team over sold us on the product. When we launched with their cloud based system it was still in BETA which we where ok with at the time because they made us a deal to work with them while their in BETA and they wont charge for user maintenance thoughout the duration. Next thing i know problems still arent resolved and its out of BETA. That was 8 months ago when we found out, guess what problems still arent solved and they dont expect them to be for quite a while. Nor could they promised it would be solved. Here is some ex's: You cannot download any CAD/CAM documents/drawings on their cloud based system. It has to be a image such as: PNG.. NOTE i said PNG and not PDF, DWG, DXF, STEP, etc. That really hinders our flow of operations from the office to the floor. OVER WORKING YOURSELF: Every step takes 2-5 steps to complete. Such as: Making a simple print, whether printing piece of paper or emailing or viewing a document. There accounting software is a joke. You cannot take Ccard transactions. We use SYnc option for QB's pro, That doesn't work at all. When it did work it wouldn't close out the invoice on shop side once its been transferred. Believe me when i say this ppl stay away there are MANY more problems than what was listed. I was warned before we bought it and should've listened.

Jim

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Best Software Value

Bottomline, the E2 Shop System is affordable, easy to use, expandable, versatile and worth the price we paid. The support is top notch and the sales process and our data transition was effortless. We purchased our software on February 23, 2005 and have been a customer for over 14 years!! The service and support has remained consistent over that time period and the company seems to be extremely customer focused. I would highly recommend the E2 Shop System.

PROS

What we like most about the E2 Shop System Software is the ability to expand and customize our databases. We purchased the SQL version which allowed us to put the E2 OEM program on steroids. We added custom fields and tables of things that were very specific to our manufacturing business. We also added a custom front end for our customers to access things like detailed part specifications, testing data, sales history, package tracking, and much more. We also added a custom backend for our employees to enter non E2 items into separate database tables and link the information to the customers and vendors already in E2. The best part is, we have a very high end custom solution at a fraction of the cost of some of the other solutions on the market. We have the ability to barcode scan, track employees time for payroll, calculate exact labor costs based on actual production times, track inventory, import our invoices into Quickbooks, perform accurate estimations / quotations and much more.

CONS

We started off with the Access database version which is limited in scope, but soon realized that the SQL version was much more powerful and allowed unlimited growth.

Brian

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

JobBoss - Simple enough but still lots of horsepower for a smaller job shop

I came on board with my employer in October 2014. They had been using JobBoss for over 10 years. With my ERP background, I quickly discovered that my employer wasn't taking advantage of many of the available utilities, including the Scheduling module. Within 3 months I had all 30 of our machining centers, plus all of the secondary resources and operations, set up and testing completed. Routings were stripped back and rebuilt with proper resource requirement setups to ensure proper scheduling of work and proper timing and load representation. Shift and holiday calendars were constructed properly. We turned on Scheduling in February 2015. With the first pass of the global scheduler (running infinite loading and allowing schedules in the past) we came out with a past-due backlog of some 4000 hours. After updating job progress on about 150 jobs, realigning a few things and making some setup tweaks, we realized that we were still over 2000 hours past due. However, we now had the theoretical start and end dates to work with, we could time materials properly, and could graph our loads to see what we were doing to ourselves with our booking practices. Since then, we have improved our utility of the system across the board. Raw material and finished goods inventories are accurate, so we can now use the Material Planning functionality. Raw material issues due to planning are non-existent. PO's for outside processing are now accurately priced, timed, and generated straight from the job routing. Use of Picks, Transfers, and Extra Quantities have given our inventory transactions full transparency. I look forward to Unite 2017 when I can see hands-on what other companies are doing to tap this system's potential!

PROS

Simple navigation, use of Favourites shortcuts, level of complexity is perfect for smaller organizations.

CONS

Would like to be able to access more information directly from the Job (ie from an outside process, be able to access the Purchase Order that is linked to it).

Deb

Plastics, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Company grows with E2 Software

We have been able to utilize the estimating (bill of materials / labor) system to effectively quote customers. We are able to track sales data, as well as purchasing data to make better business decisions about products and materials. Everything is integrated in the system so we can trace expenses back to the invoice and purchase order, or the sale back to the quote, as well as clearly defined job costing.

PROS

This product is extremely easy to use, and very forgiving of mistakes. Everyone makes mistakes, and E2 makes it possible to catch and correct mistakes, while keeping an audit trail all along. We have had the system for 20 years and our company has been able to grow and use more functions of the software such as quality and scheduling. We had planned a 6 month dual period with our old software but deployment was so seamless that we only ran double for 1 month. Everything is integrated from the initial customer quote through order entry, the invoice, receipts, and the General Ledger. Tech support has been so helpful, and team members are knowledgeable of the job shop business as well as the product!

CONS

The only issue I have struggled with is user access to data. To give a user rights to view certain data, they also are allowed access to edit it. We can work around that with creative report writing. I can think of no other big drawbacks to the system.

Reason for choosing JobBOSS²

Ease of use, pricing, technical support, customer recommendations from local companies

Reasons for switching to JobBOSS²

We needed software specific to the job shop operation as we machine plastic parts.

Nick

Mechanical or Industrial Engineering, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

E2 Shop System Review

See my answer under "Pros".

PROS

The software is very easy to learn and the interface is extremely easy to navigate. The modules provided exactly mirror the processes in our business so almost every part of the software is applicable to our day to day operations. Having our business data archived, accessible and organized has sped up and simplified many of the tasks that used to take much longer. Estimates are now completed much faster and processes such as material receiving, shipping or the production of purchase orders for our vendors have become standardized and much easier to do. The time savings and insights into our business / production processes have made us more competitive and our customers (especially our larger industrial customers) see value in the advantages we've gained from the software.

CONS

The one part of the software that we find of little value is scheduling. This may not be the case for other users but as a job shop we've found that the scheduling module simply doesn't work with the realities of our production processes.

Reason for choosing JobBOSS²

We liked the simplicity of the E2 product and thought the features it offered were the right fit for our business. Other products we looked at seemed over complicated for what we were trying to accomplish. We also felt comfortable with our E2 representative and as an IT person I felt confident in the abilities of the technical support people we worked with.

Heidi

Machinery, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2019

Good for Shop Management, Has Some Quirks

PROS

-This system does work well for managing active jobs as well as keeping all the historical information on jobs run in the past. It's easy to look up jobs in the system, see how much you've charged in the past, see what machines you ran it on, see how many times you've run it, etc. -The visibility between the shop and the office is very helpful - we use the data collection function, and the office can look at any job and see where it's at in process and who has scanned into the job. -System links well - you can capture labor, material, machining and outside services all on the same job easily and efficiently. -Integrates well with quickbooks for invoicing. -Customer service is easy to contact and fairly knowledgeable (some reps are better than others, sometimes I've had to call multiple times for the same question but I do eventually get an answer) -System design is clean and straightforward.

CONS

-The system has a lot of quirks that you can work around but just seem inefficient (ie you can't make a machine or work center inactive. This doesn't make sense for shops that upgrade machines and get rid of old or malfunctioning ones.) -The reports are helpful to a point - basically they are helpful if all of your information is entered exactly how JobBoss requires it to be entered. Sometimes you don't know you are entering something wrong until the report comes up looking very wrong, and it can be tricky to figure out where your settings need to be adjusted for the report to come out correctly. Once you know how to run everything, it's easy to repeat.

Sal

Mechanical or Industrial Engineering, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Great Job Shop Software

Although the move from the Professional version to the web based E2 system has had some issues that still have not been resolved I would still recommend E2. The people at E2 are great and are always trying to improve their product and in time I think it will be exactly what we are looking for. I still want to see a Sales/CRM Module and then I'd say it's pretty close to being a complete system.

PROS

The new web based software works well and is easy to use. The integration of the of all the different modules is very nice. Data collection tied to operations and job travelers gives us a great way to quote more accurately and efficiently. The Rapid Documentation System gives you all that you'll need to become ISO certified and ties right into your E2 system. The new apps that they have created have added features making it easy to enter additional information and part pictures.

CONS

The web based system has a repository manager which is the weakest link in the system. It's time consuming to upload documents, enter documents into document control, and then link to the part number. This needs to be simplified. Also all the documents must be PDF's if you want them to print with a job traveler. In the new web based system you will be mouse clicking all over the screen instead of tabbing from field to field. Also you will need a large monitor to minimize the screen from jumping around and still be able to see the font.

Lari

Used free trial

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2011

Forward Technologies is a small Job Shop in Springfield, OH. We specialize in machining plastics. When I started at Forward Tech in 2007 we were using Peachtree software for our accounting system, Excel Spreadsheets for scheduling and quoting and a paper system for purchasing (NO PO’S). In 2008 we started looking at software systems - my boss is always interested in improvements. That year we added another mill and lathe to the shop and our capacity had increased; handling everything was becoming more difficult. We looked at several systems but E2 just blew them all away. There was no doubt in anyone’s mind – we wanted this system. Implementation was reasonably easy - we were starting from scratch so we were able to do things exactly the way we wanted. Of course we found out later it wasn’t exactly the way we wanted, but changes were easily made and with experience we are running very smoothly. With time and confidence we have utilized more aspects of the system. At first it was Order Entry-Purchasing- Accounting- then a real push to Time Tracking. We have not implemented scheduling but I see a time in the very near future when we will. Our use of the Quality Module is sporadic – but that is a manpower issue, not a software one. I cannot say enough about Trisha, our in house rep. During implementation and the year afterward, she was always there to help and in fact still is. She answers emails instantly and I think she might even take some at home because I have received responses late in the evening. Since the addition of Tech View on the website, I can find the answers to some of my questions very quickly without bugging Trisha (I love the info sheets under “Knowledge”). One of the techs is always available; they get back to me quickly and help me fix whatever issue I might have. How has E2 helped our shop? Since purchasing E2 we have doubled our capacity, hired more machinists, doubled our square footage and tripled our job load. Being able to easily track what is in-house, what is on order, order history, pricing, did we make money, did we lose money, the ability to play with pricing and have an idea of the profitability of the part, the ease of cross-referencing PO’s with invoices – all of these things have made my life so much easier. As the shop has grown I have been able to keep up- and I think a lot of it is due to E2. I also think that E2 has given us confidence that we are actually making a profit – and with that confidence the knowledge that we can keep growing. We will be adding another Mill this fall. Have there been difficulties? Of course, there always is with change – but I LOVE this system. If we have experienced resistance, well, that is a part of life. If I have to use a cattle prod on my fellas then I will use a cattle prod, because at the end of the day what I get from E2 is worth it.

John

Machinery, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

E2 SHOP SYSTEMS HELPED US ADVANCE

Overall we are very happy with the way E2 has modernized our shop and helped us grow and advance our operation.

PROS

E2 Shop Systems is intuitive software. It is very user friendly.

CONS

I wish the graphics were a little better and you could open multiple windows at the same time.

Reasons for switching to JobBOSS²

Epicor was too cumbersome for our operation.

Shari

Mining & Metals, 51-200 employees

Used daily for less than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

JobBOSS Works!

JobBOSS is an integrated database that connects all our departments and data in one place and keeps our company and employees accountable to a system that provides us with solid and accurate information for daily operation and planning for the future. Although intuitive, JobBOSS is not out-of-the-box, first-day user-ready--so plan ahead and take advantage of the excellent training resources available. JobBOSS Customer Support is top notch. We were already working—but now with a little implementation, JobBOSS is working for us. JobBOSS works—and helps us work smarter!

PROS

I like the way all of the JobBOSS modules are interconnected, sharing data, and referencing all of the modules together. JobBOSS is a well-designed database that allows our company to manage all of our operations in one resource. From scheduling to inventory, to payroll, to bookkeeping, JobBOSS works for us. The Customer Portal is a huge asset, providing video training, online support, support documents, and an experienced and professional staff of Customer Support representatives that have always responded to any software support request within 24 hours--and normally within just a few hours.

CONS

This product has so many elements, that it requires a strong software support person on location. JobBOSS requires much thought and preparation prior to implementation, but a company who does their research and commits to a dedicated effort before launching JobBOSS will quickly reap the rewards for the front-end effort.

Karen

Verified reviewer

Consumer Goods, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2019

Utilities that were provided free of charge now cost thousands of dollars

Job costs are obtained sooner.

PROS

That is syncs with Quickbooks. However, invoices that are generated have incorrect part numbers requiring going back into JobBOSS to obtain the correct part number that goes with the invoice created.

CONS

Support talks to you as if you have a computer science and accounting degree. On a few occasions it was clear that some of the support staff were frustrated with my lack of knowledge regarding technology. I owned a previous version of JobBOSS and was provided with a utility, free of charge, to recost jobs due to work center rates changing and employee salaries changing. After JobBoss was purchased by it's current owner, and after I upgraded to a newer version of JobBOSS, I no longer can use the recosting utility I was using. In order to be able to recost jobs now, I must purchase the recost utility at the tune of $2,000.00! The software is not user friendly. You must hire a consultant at $600.00 a pop to get customized reports. If you can't grasp the training in the hour they give you, the cost goes up. The reports you do generate are very difficult to decipher and confusing. I have sever buyer's remorse since purchasing this software.

Al

Used free trial

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2013

We operate a precision sheetmetal shop in NJ. We fabricate simple parts to large complex multi level assemblies and everything in between for our customers. They demand a high quality item and when we went shopping for a new software system, we knew we needed one that would be up for the challenge. Our company was loosing control of raw inventory. We could not easily connect costs associated with a job to that job. Tracking jobs live on the floor was a chore also. Our old system was supposed to help us manage everything from order entry through the shipping, but it was just not up to the task. We spent more time working for our system than the system did working for us! We had looked at several companies before making our decision. We chose E2 because they had a system that could do all of what we needed and more. You are told how good a system is, how capable it is, all the typical sales talk. Well, believe it when it comes to E2 software and it's people. First of all, the folks are top notch. From the salesman to the service and training folks. They walked us through the implementation preparation. We were nervous about the impementation set up. Listen to them and take the time to set it up right, it may seem daunting but the extra hours you put into the set up will make for smoother sailing after implementation. From the first phone contact to implementation we felt comfortable with the folks at E2. Secondly, the software does what it says! Not only have we gotten accurate raw inventory counts for a full year, we were pleasantly surprised with other aspects. Purchasing has become much easier and less time consuming using the Job Requirements Report. Tracking jobs and connecting costs to the job are a breeze. You can even connect a cost that was not associated with the original estimate! The ability to "drill down" for information, both historical and present time is awesome. One area we would love to see a change in though, would be the material calculator. We need to do a little more off line calculating than we'd like to. Besure to go over that area with your sales rep. No reason not to buy E2 what with all the ease the rest of the system has to offer. We have been operating E2 for 14 months now and are happy we made the choice to partner with them. We have seen better control of all facets of our manufacturing process: raw inventory, finished good inventory, parts lists, purchasing, real time tracking and cost analysis. The software is terrific, but the people there to help you are even better. What more could you ask for, it's a great product with great service! Thanks E2 Team!

Vickie

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

E-2 Review

This software has been a great find for us. This is the first software I have found to work for a manufacturing company. I would recommend this software to anyone looking to change and move their company into a new direction. It saves us a lot of time with the reports available and our users find it easy to maneuver and get the information they need for their job done promptly.

PROS

This software is very easy to use and works perfectly for our type of business. We are a metal stamping company and this software allows us to create each part separately and it's own flow of material to create the end product. It works great for inventory and the accounting.

CONS

The only problem I have with the Software is it does not incorporate the payroll. We have another system that is imported into the software but I would love to have a one stop shop when using this software.

Reasons for switching to JobBOSS²

Great Plans was an accounting software that we had to maneuver the inventory daily to keep everything current. It was not a manufacturing software and required a lot of extra work daily to keep inventory balanced.

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