the software helps us to have a control and overview of our whole process from inventory & stock management, logistics, customer master data and sales and tracking

Being a cloud based software, we are able to use this from anywhere and on any mobile device. Very easy to navigate and a well thought program that caters for all aspects of a business (in our case an ice cream manufacturing and wholesale/distributor). The team at Kechie have made it so easy for us by the continuous support and helping us with modifications on the software to make it a bespoke ERP that fits us 100%. as well as the software being easy to use the support is extremely helpful and responsive.

There's nothing that stands out and as a positive side they are continuously adding more features and extras that makes life even easier and proactively adding these extras and benefits to the software.

Kechie is the foundation to everything that we do. From integrating our eCommerce sites and B2B portal with our unique back-end processes to managing all aspects of our bookkeeping/accounting, customer service, customer relationship management, procurement, warehouse operations, shipping and receiving operations. Kechie was built around the way we do business instead of building our business to suit Kechie's capabilities. I never imagined that we could have one system to manage just about every aspect of our business.

Kechie isn't only an incredibly feature-rich ERP application, it's affordable and backed by an account management, project management and development team that is second to none! I refer to them as my genie in a bottle. Whatever I can think of to enhance our implementation, they are on it right away and the change is usually implemented within just a few days. Unlike other ERP systems, you get to work with the people who developed the software when customizing your implementation and that in my opinion is the key difference between a 6-month implementation and an 18-month implementation.

The user interface is probably the only area for improvement for this software. It is a very fast application and extremely flexible and versatile to accommodate just about any type of company in North America, however, this ability to customize everything under the sun comes with a price. The UI can be a little difficult to navigate for a new user and the graphical elements of the software need some work to make it a little more pleasing to the eyes. They are continuously improving their software though and I'm sure this is one area that they will be focussing on improving soon. There's not much else to improve!

The implementation is great to work with and very quick in response. Kechie has made our business run much easier.

We use Kechie to automate our customer management, order processing and invoicing. We like the fact that all modules are similar in layout so it is easy to learn, plus it is fully integrated and eliminate manual processes. It is easy to drill into information we need with just one or two clicks so it makes the process very fast. Also, the software is customizable according to our business needs.

There are some dashboards but more would be nice to have.

How strict the inventory control is and the automations that have been implemented to make our job easier when fulfilling orders from multiple platforms

It is sometimes difficult to find a feature or location within Kechie. I have gotten used to it now but just the navigation for a new users can be difficult.

Flexibility, ease of use & support provided are unmatched. As a non-profit with limited resources this makes huge difference.

The only thing missing is a user friendly front end user interface. The process for order picking, inventory management, reports, etc is very straight forward but still requires some level of training or "getting used to". It would be great if we had a customizable dashboard to give stakeholders a quick view of our warehouse without getting into individual reports and such.