the software helps us to have a control and overview of our whole process from inventory & stock management, logistics, customer master data and sales and tracking

Being a cloud based software, we are able to use this from anywhere and on any mobile device. Very easy to navigate and a well thought program that caters for all aspects of a business (in our case an ice cream manufacturing and wholesale/distributor). The team at Kechie have made it so easy for us by the continuous support and helping us with modifications on the software to make it a bespoke ERP that fits us 100%. as well as the software being easy to use the support is extremely helpful and responsive.

There's nothing that stands out and as a positive side they are continuously adding more features and extras that makes life even easier and proactively adding these extras and benefits to the software.

Kechie is the foundation to everything that we do. From integrating our eCommerce sites and B2B portal with our unique back-end processes to managing all aspects of our bookkeeping/accounting, customer service, customer relationship management, procurement, warehouse operations, shipping and receiving operations. Kechie was built around the way we do business instead of building our business to suit Kechie's capabilities. I never imagined that we could have one system to manage just about every aspect of our business.

Kechie isn't only an incredibly feature-rich ERP application, it's affordable and backed by an account management, project management and development team that is second to none! I refer to them as my genie in a bottle. Whatever I can think of to enhance our implementation, they are on it right away and the change is usually implemented within just a few days. Unlike other ERP systems, you get to work with the people who developed the software when customizing your implementation and that in my opinion is the key difference between a 6-month implementation and an 18-month implementation.

The user interface is probably the only area for improvement for this software. It is a very fast application and extremely flexible and versatile to accommodate just about any type of company in North America, however, this ability to customize everything under the sun comes with a price. The UI can be a little difficult to navigate for a new user and the graphical elements of the software need some work to make it a little more pleasing to the eyes. They are continuously improving their software though and I'm sure this is one area that they will be focussing on improving soon. There's not much else to improve!

Quickly process orders and find information

it takes too many steps to get to some screens

How strict the inventory control is and the automations that have been implemented to make our job easier when fulfilling orders from multiple platforms

It is sometimes difficult to find a feature or location within Kechie. I have gotten used to it now but just the navigation for a new users can be difficult.

Responsive service, exceptional patience.

The Customer Service. We are a combination of businesses- retail, e-commerce, wholesale, B2B, and D2C. This means that this ERP system needs to support managing these interfaces.

Same as the above- at times because we require multiple business platform interfaces we do need to request workarounds. I will say that the team at Kechie is always anxious to support us in resolution.