--- title: "Motive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Motive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Motive is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/keeptruckin-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Trucking Software](https://www.softwareadvice.com/fleet-management/trucking-dispatch-comparison/) / [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) / Motive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/motive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/motive-profile/alternatives/) # Motive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,688 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 1,135 reviews (67%) - 4 stars: 360 reviews (21%) - 3 stars: 91 reviews (5%) - 2 stars: 33 reviews (2%) - 1 star: 69 reviews (4%) ### Most mentioned pros - Motive is a best-in-class telematics system for any organization that has vehicles on the roadway. - The platform has streamlined our fleet operations, improved safety, and given us much better visibility into day-to-day performance. - Saving lives, saving accident injuries, and saving money is exactly what this system does. ### Most mentioned cons - I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it. - Some of the settings or reports can be harder to locate at first . - the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help ## Motive customer reviews Showing reviews 1-25 of 1,688 (page 1). ### Motive Insights - Overall rating: 5/5 - Reviewer: Emerson F. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Motive has been shown for us great value, we're looking now for the bluetooth device to help us in trailers for example. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive for me and company is a very important tool in terms of fleet management, we can get a lot of insights which are very special for the daily operation. #### Cons The quantity of manageable reports that we can create, including now the AI tool which is helping a lot of our data regarding the fleet. #### Vendor response Thank you so much for your kind words Emerson, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE Replied May 2026 --- ### Best In Class for Telematics - Overall rating: 5/5 - Reviewer: Kevin A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Motive is a best-in-class telematics system for any organization that has vehicles on the roadway. This system allows us to coach poor performing drivers. Making them safer drivers while reducing accident frequency. Saving lives, saving accident injuries, and saving money is exactly what this system does. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Motive's ability to seamlessly integrate with our transportation management system is amazing! The tracking and monitoring ability that is provided by Motive, gives our organization real-time information as to where all of our vehicles are located at any given time. Yes, it even shows the vehicles traveling down the roadway in real-time. The monitoring system allows us the ability to coach drivers based on an actual scoring system that is provided by the telematics of the vehicle. Seeing (with video) how your drivers actually drive is so important. Drivers with poor driving habits are allowed to be identified and coached. This gives transportation risk management a whole new perspective allowing you to reduce incident frequencies. #### Cons It would be great if Motive could redesign how videos are catalogued when a driver creates an event. The ultimate benefit of this system is to eliminate risky drivers and reduce accident frequencies. Navigating around in this part of the system is a little "clunky" compared to some of the other telematics providers. #### Reasons for switching to Motive Motive allowed for better integration with our overall IT infrastructure. #### Vendor response Thank you so much for your kind words, Kevin, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE Replied May 2026 --- ### Company employee - Overall rating: 5/5 - Reviewer: Jaspal B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are using motive for my than six years. Highly recommended.Live GPS is very useful feature.must for all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to understand and easy to use. Good app for both drivers and companies.Value for money as well. #### Cons Something we have to face network issues. Eld device glitch. Rest of the features are working perfectly. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us, as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied April 2026 --- ### Great reports, but file download is inconvenient - Overall rating: 4/5 - Reviewer: Jack R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros There are many types of reports and they are useful. For example, Activity report has Summary and Detail. You can see total mileage by date and period. It is very easy to check driving miles and idle time when you calculating the driver pay. #### Cons Drivers upload log sheets as documents. When I download them directly, it creates a PDF file. The first page is a useless header. If I want the image only, I have to click and download from the inside. It's not convenient. #### Reasons for switching to Motive Samsara was expensive, so we changed to Motive. #### Vendor response Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us, as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied March 2026 --- ### All in one fleet solution - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phenomenal experience. Sales and the support team are second to none. I highly recommend motive if your are a budiness looking to increase your safety program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an all in one solution for our fleet. Eld, timecards and cameras have help our fleet. Our safety program has had decrease in incidents. #### Cons Searching video and only can view up to certain amount. Would like to be able to view whole drive. #### Reasons for choosing Motive Ease of the product from installing to how easy we can see the data for the dashboard and mobile app #### Reasons for switching to Motive Product failed to deliver video for collision that we had. #### Vendor response Thank you for the wonderful review, Jason! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied July 2025 --- ### Director of Safety and Compliance - Overall rating: 5/5 - Reviewer: Ed K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use and very user friendly. No issues dealing with the support time. Everyone is on point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendliness. Simplicity. It's easy to navigate around the dashboard and easy to access and obtain the necessary data. Another great thing is that Motive published updated every quarter so there is always something new to learn and use. #### Cons I've used Motive for 11 years now. Not that many things that I do not like about Motive. #### Reasons for choosing Motive Ease of use and very streamlined. Driver friendly and easy to understand for all involved. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied April 2025 --- ### Safety Coordinator - Overall rating: 3/5 - Reviewer: Stephanie J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the service is great. The drivers loved the app. WIFI and Data were not a problem for the drivers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy for drivers to manual log. Driver app layout very simple for drivers. Log editing for drivers is esy to learn #### Cons Monthly price for service is higher than some. Paying for the equipment is a very high cost to setup account #### Reasons for choosing Motive At the time the setup fee was at a good price. The portal and driver app are easy to use. #### Reasons for switching to Motive Customer service problems. Device had to be install by a tech and sheduling for more than one location very hard. #### Vendor response Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! Replied June 2025 --- ### Tracking system - Overall rating: 5/5 - Reviewer: Atuhaire R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a user-friendly interface and with a high data encryption system and easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helped me to track my laptop that was stolen to find it in just a few dayz by the use of its GPS #### Cons I didn't get a challenges when using Motive #### Reasons for switching to Motive Though they work the some PCS is slow sometimes #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied March 2025 --- ### Don't 2nd Guess..Make the Switch - Overall rating: 5/5 - Reviewer: Alex L. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything so far, has been phenomenal. They helped us transition from our old platform, and integrate all of our units. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reliability of service. We've had zero issues with tracking since we've started with Motive. #### Cons That they didn't reach out to me sooner to switch. #### Reasons for choosing Motive Price, coverage, & functionality for our business needs, is what led us to choose Motive. #### Reasons for switching to Motive Coverage was horrible in our work areas, and customer service was horrendous. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied December 2024 --- ### Horrid Experiences for last 2 years - Overall rating: 1/5 - Reviewer: Bawnie W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered horrible experiences. 2 accidents (motive said didnt happen) one head on and one rollover pricing is 500 more to use your old equipment that didnt show the accidents #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros used to be good customer service in tech support Now 24 hrs to get any solutions if that happens at all... Only good if in cell service email ranges #### Cons now all the departments dont talk to each other. Price gouging Managers dont do anything to help the problem they only do NEW pricing #### Vendor response Hey Bawnie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! Replied August 2025 --- ### Owner Operator using the app. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like I said it's very easy to use and the logbook never glitches and the camera always has quality and easy to get a video when you need one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The app and the devices never give me any problems as long as been using it. I prepaid for two years and now I don't have to worry about any monthly payments. #### Cons My old app use to let me change the status from driving or to pc. Motive makes u stop for like 2 seconds before you change toys status. #### Reasons for choosing Motive I've used in the past before you actually needed the device and was pretty use to it and my insurance gives me a big discount for letting them see how I drive. #### Reasons for switching to Motive I think this was a little cheaper and it cheaper with a Camera. #### Vendor response Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! Replied September 2023 --- ### good product. easy to set up and use, always great customer service - Overall rating: 5/5 - Reviewer: Andrea C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service. they work with many other tracking apps, they are constantly improving and developing, and update current laws and such. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not find how to fix it in help or maybe not typing just the right search you can always call. They have lots of help pages online to help you avoid having to talk to someone, but if a phone call is easier than just call in. I have never had a problem with anything they could not help with yet. We have used them for at least 3 yrs now, some with other companies and some on our own. Other companies and software that we have used was horrible and if we had problems it took people 20+ days to fix. That is never the case with Keep Truckin. #### Cons on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a big deal, every now and then it will say 30 mins on break and then throw a violation because the time was really 29:57. My drivers know to make it go until 32 mins, just to make sure. It rarely happens but i know it has shown 30 and my husband drove and i was watching it. Then i logged in on the computer and it showed a few seconds less than 30min. i also have not called in about this issue as it has only happened a few times and maybe it was a sync issue that was randomly fix when logging off. #### Reasons for choosing Motive We knew Keep Trucking from using it before with other companies and we just went with them, No need to ever bother with anyone else. We felt like they were the best. We used the app before the ELD mandate went into law and it was just so easy and user friendly. #### Reasons for switching to Motive We worked with a company who used them, it was awful. 3 units went bad in less that 6 months. The first install was horrible and messed up my sync unit in my truck, and never connected past the first day. the second one worked for a few months and then never connected again, then it took them about a week to troubleshoot, then another 21 days before they could get tech out. it was just ridiculous. Luckily we only worked with that company another couple of months and when we got our own authority, we already knew we were going back to Keep Truckin. #### Vendor response Thanks for the constructive feedback, Andrea. This information helps us determine what improvements we need to make. Thanks again for taking the time to reach out and do not hesitate to share your concern with support@keeptruckin.com so that we can help to get them resolved for you. Replied April 2021 --- ### Over-all the product has promise but there are some issues. - Overall rating: 3/5 - Reviewer: Lloyd S. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I feel like the product has a lot of good uses, and if it is what people purchase I do not feel that they will be slighted or taken advantage of. Some of the problems (GPS as previously mentioned) are annoying but it only affects the dashboard and not the logs so it is not deal breakingly bad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like the ease of customization and the ease of use. I can show someone how to use this product in 10min and expect that he or she will be able to do the bare minimum required of them with this. Or I can take the afternoon and show someone how to make it work for them personally and the best way for them to use it. #### Cons There are a lot of gaps in the GPS service. I notice at least 3 times a month, the gps stops tracking. It will then randomly pick up again. If it is satellite coverage, a better system is needed. #### Reasons for choosing Motive It was used by one of my drivers previously, so their experience in it meant that I could take the time to learn it myself and not have to worry about teaching it as well as learning it. #### Vendor response Hi Lloyd, Thank you for the review! We value your input. Please help us to improve by providing more information on your experience. We can be reached at (855) 434-3564/support@keeptruckin.com. Replied January 2022 --- ### KeepTruckin - Overall rating: 5/5 - Reviewer: Sondra F. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered I'm grateful that they are always available - 24 hours a day every day of the year. Customer Service is typically very kind and happy to assist. It does a lot of things all in one program instead of needing additional products to accomplish your day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The overall program is great. The reports are great and real-time tracking is amazing #### Cons I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore! #### Reasons for choosing Motive Already told you the story! I think you guys have a great product, and your customer service is truly the icing on the cake. #### Reasons for switching to Motive When ELDs first came out Verizon jumped right on board to provide the product and everyone was scrambling to find a carrier because most companies had procrastinated hoping that the bills would not pass making them necessary. Verizon made lots of promises with all the flash and glam -- but sadly I don't think they knew what they had just bit off. It was very frustrating to trucking companies as well as the drivers. One of my drivers came in and talked to me about KeepTruckin he said he used the ap on his phone and it was phenomenal, so I made the call and talked to sales. [SENSITIVE CONTENT] had all of our equipment to us "overnight" and a team to help me learn how to install and operate the eld - and we've never looked back. #### Vendor response Dear customer, Thank you for the wonderful review, Sondra! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. Replied March 2022 --- ### Poor customer service - Overall rating: 1/5 - Reviewer: Raychell F. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use #### Cons Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful #### Vendor response Hey Raychell, We hope you are doing well. Our sincere apologies for the inconvenience. This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details. Meanwhile, your patience is highly appreciated! Regards, Gary Smith Motive Support Replied October 2024 --- ### Motive review - Overall rating: 5/5 - Reviewer: Katrina A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I didn't have many issues , just sometimes when glitches occur and you have to restart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Motive is pretty basic and easy to navigate #### Cons Sometimes glitches occur but mainly it works good. #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Replied October 2024 --- ### Operation Supervisor - Overall rating: 4/5 - Reviewer: Earl W. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity. #### Cons One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically. #### Vendor response Thank you so much for your kind words, Earl! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Replied September 2024 --- ### Motive and the value it brings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers. #### Cons Its a great product. There's nothing to not love about Motive #### Vendor response Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're always here to help! Replied June 2024 --- ### The Good, the Bad and the Evil of Motive - Overall rating: 4/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Early on they were great, had contacts in the business, would promote them on my Hotshot-USA Resource Network as an affiliate, I found them new business and told my members about them. Earned commissions that they told me were on the way. Got one but never got the rest. When I asked about them they could not tell me anything. As a ELD gateway, they are the premium service and the standard for the trucking business. They have a lot of great features, and fairly easy to use. They may just be too big and global , and need to organize a little better. I like them but I am always looking for another partner to work with, to promote and to eventually use for my trucks. I think they are overpriced and have lost the connection with some of their market. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When you are out on the road and need customer support, they are always a phone card away and very knowledgeable help. Have all the features and more that a Trucking Business needs, and should implement into their business. Keeps records, reports, and other features so that Governmental agencies, DOT, FMCSA, Insurance entities can share your records. #### Cons They lock you into service, too expensive, when you need reports or features such as fuel logs, they charge you more and lock you further into the program. When you do pay for an added feature, that you need immediately, such as Fuel Hub, they take their time to install, then they never show you how to have your drivers log in their fuel purchases. When you work with them to promote their product and company, the contacts you have just quit and leave, leaving you without warning and no way to talk to someone. You call and call, leave messages with other departments, personal and no one ever returns your phone calls. Slow to respond or even call back when you need them, however product support and technical support is top notch. They are an Indian based business and most of their support staff is hard to understand or communicate with at times. #### Vendor response Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Replied July 2023 --- ### The ease of ELD's - Overall rating: 5/5 - Reviewer: William B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We lease our Trucks and it use to take upward of 45 minutes to swap a ELD box but now with KT I can do it in under 5 minutes and the driver just has to pair to the KT box. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using KT for years and it just keeps getting better with the updates and ease of use for our drivers. #### Cons I do wish it had the ability to remind me of Med Cards, MVR and License renewal for each driver. #### Reasons for choosing Motive Ease of use for the Drivers. #### Reasons for switching to Motive Ease of swapping boxes from truck to truck and ease of use for our drivers. #### Vendor response Hi William, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin! Replied July 2021 --- ### Best ELD!!! - Overall rating: 5/5 - Reviewer: Asim B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Keep Truckin software to book better paying loads, do payroll of our drivers, monitor our vehicles, pay our IFTA taxes and above all keeping our drivers a safety mindset on the road whilst in full compliance with the DOT. I have found Keep Truckin as the best software within our transportation industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The one thing that pulls Keep Truckin Company and its products apart from the the rest is their tremendous Service Quality. I have always found their support representatives attentive, courteous, knowledgeable, professional and can-do attitude to sort out each problem in the most efficient manner. #### Cons The only Con which is true for other ELD providers too is the education of our driver staff especially the newer ones to completely understand all the features of the ELD. Actually Keep Truckin has done tremendous initiatives in this area by making lots of educational videos available. In many cases the Keep Truckin support has also provided coaching to our drivers when put on conference call with our drivers. Like I said earlier, the service quality aspect from Keep Truckin is unbeatable. #### Vendor response Hi Asim, Thank you so much for the positive review. If you have any concerns feel free to reach out to "support@keeptruckin.com" our teams are always ready to help. Replied November 2021 --- ### one of the best out there , and people are starting to realize it .. - Overall rating: 5/5 - Reviewer: Peggy R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we were with a larger company and the problems we had were astronomical. the drivers had a terrible time setting it up and getting comfortable with the system, once we changed to Keep Truckin' we never had another issue, the drivers downloaded the app easily and didn't have a problem catching on to the functions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the set up, the ease in use for the drivers, and customer service is miles above the others. They are always there and willing to help ,, IF we can understand them .. #### Cons they keep changing things ,, if it works LEAVE IT ALONE , about the time we have things figured out and can find what we need you guys change it, and the updates seem to ALWAYS cause an issue someplace .. Also many of the customer service agents are very hard to understand due to a language barrier. and sometimes feel they are not understanding our issue. #### Reasons for choosing Motive one of my drivers had used it, and was so impressed, he brought it in to me to try. we decided it was one that would fit into our operations and not cost prohibiting . #### Reasons for switching to Motive Zonar had issues and problems all the time ,, the cost was astronomical and their customer service left a lot to the imagination #### Vendor response Thank you for the positive review. We are glad that you like our service. Please feel free to share any feedback on "support@keeptruckin.com" so that our team can work on it for improvement. Replied December 2021 --- ### Does everything and some - Overall rating: 5/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy of use and functionality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ive used other types of this software such as big road ELD, and in comparison I do not know how Big Road is in business. The UI alone is enough reason for me not promote motive or recommend to those seeking similar software. Motive is easy to use, laid out to where everything is easily accessible. Reports are easy to find and easily generated and it is able to integrate with other software such as TMS software and much more. #### Cons I wish the motive load board displayed more load information and had the ability to broaden search parameters such as date ranges ability to put in multiple pick up and drop of locations, aside of that I love it #### Reasons for choosing Motive does everything we need and some #### Vendor response Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. Replied August 2022 --- ### Dispatcher's Opinion - Overall rating: 4/5 - Reviewer: Deana V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating. #### Cons I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop. #### Reasons for choosing Motive Sold on product and cost. Since our switch, costs have gone up. #### Reasons for switching to Motive We were sold on the product and cost. Not sure I made the correct choice. #### Vendor response Thank you so much for your feedback and suggestions! Feedbacks help us identify areas of improvement and we will be sure to notify the relevant teams so your suggestions can be considered and worked upon. Furthermore, if you ever need assistance please feel free to reach out to our 24/7 support team by calling (855)434-3564 or sending an email to support@gomotive.com Replied December 2022 --- ### Customer service needs help! - Overall rating: 5/5 - Reviewer: Dale B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. System works as they say but for what I need is not required. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The equipment is well worth the money and operates as expected. You can monitor the truck every mile it travels and also tells you how the truck is running. You can actually see where the truck is and how fast or slow it is going. #### Cons Their sales team will promise you things and not follow through with it. They said I could upgrade my cameras at not charge and three months later I was charged for them. When you call to ask why they said I authorized it and also extended the plan term. None of which I did because the salesman told do not sign anything. When I called they told me they were going to review the phone records and see what was actually said. No one ever called me back so a week later I called back again and went through the same conversation. The gentleman which was hard to understand told me that he will send me a request for a refund and all I had to do was to sign it and send it back. When I received the email it had on another extension of contract so I questioned it and he said don’t worry in the top left corner says amendment. So in order for me to get my $800.+ refund I had to sign ( ducu sign ) . Received the refund but still was being charged for the camera’s monthly fee when I told them to cancel it. Then in January I was charged again for one month of camera service and then in February was charged for three more months of camera service. Called back and had to sign another AMENDMENT to the contract to get another refund. Every time I call I go through this process and seem like I’m not getting any response . They keep saying we will review the phone conversation and get back. I am not using the program at all being that I am local now and don’t need the ELD service . #### Vendor response Hi Dale, We appreciate both your positive and negative feedback and we appreciate your 5 start review for your service. We're sorry to hear that you had a negative experience with our service. We take all feedback seriously and would like to make things right. Please reach out to us at (855) 434-3564 so we can transfer you to the relevant team to fix this issue and address this as soon as possible! Thank you. Replied March 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/?page=2) --- Motive Reviews, Pros and Cons - 2026 Software Advice