Latitude is ridiculously compatible with almost every process we have in our warehouse. The flexibility of the system is unparalleled, and the effort that the support team gives is second-to-none. The Latitude database itself is incredibly well designed and internally consistent. It's ease of use lends itself to customization, whether through ad hoc reports or through Crystal Reports designs. Their alerting system has been an incredible gift in helping to error proof our systems. Pathguide offers as much help as you require with its sophisticated concepts and reporting.

The "help" menus have historically been less than helpful... sometimes we need to "stumble" across functionality, rather than being clued in to its existence. The system's unbridled flexibility also means somethings can frustratingly vague. But these are minor complaints.

We usually beta test everything at our corporate site / warehouse, and being skeptical due to past warehouse management systems, I elected to implement WMS and LMS in phases. Pathguide recommended we implement it all at the same time after performing a full physical inventory. It created more of a learning curve by not implementing all at once because of using two different systems to do the same thing. Needless to say, the next 3 implementations were done as recommended and it went really smooth.

Overall, Latitude has given us control and visibility of our inventories and user performance. The Pathguide Team is very supportive of their products (WMS/LMS), and I personally witnessed our operations go from somewhat inefficient to extremely efficient in a short period of time. I would say the metrics or KPIs are my personal favorite feature. Metrics can be used to track performance, time usage, areas of concern, etc. This comes in extra handy during an employee review process.

I would have to say the one thing that we had to create a work around for was the returns process. If we have defective products come back and we process the return with WMS, our ERP sees the first action of it going back to stock before a return to vendor is authorized, so it can allocate to an order if it is on back order. So, to make this easier, we process through the ERP system first and if the product is okay to return to stock, it is inducted with Latitude. Still an easy process.

While we do feel the software drastically reduced out errors, the anticipated cost savings is harder to see. We were sold a product where we were told we only needed 10 hand held units to our business, we currently have over 50. Yes we have grown, but not 5 times the level we were at when we choose Latitude.

For the most part - it does what it is designed to do - if not the Pathguide team is there to help. You have a strong support team who listens to it's customers.

Not enough experience to rate or state Cons - I am not that involved in the day to day operation so to discuss cons is difficult. It does feel or felt at one time like as we found a issue we would like to have solved, for a price your company was willing to create the fix, which became a standard on the next Generation of your software.

WMS made my job easier with the information that can be stored and has cut down the amount of manual processes.

I like that it stores so much information that it is easy to research shipments, find tracking numbers and I can tell customers exactly what is on each master load that we shipped. I like that I can add notes to the customer within WMS that transfers to the BOL for the carrier. The functionality of the route/stop is great for sorting orders. I like that we can change the sort lane at any time we want to fit our needs on the dock. At a glance I can see how freight we have staged out on the dock and what orders are complete and ready to ship. The WMS system makes my job easier. It stores all of the hazardous information for each item and adds the information to the BOL and the IMO Declaration for shipping to Hawaii and Alaska.

One of the things I like least is that I cannot edit the Master BOL. To print an IMO Declaration for a Child BOL it takes quite a long time. I would like it to be faster. There is not a whole lot that I do not like about WMS.

We transitioned from a manual printed-paper warehouse system to Latitude WMS about 10 years ago, and we would never look back. The sheet amount of time-saving is unquantifiable, and Latitude automatically handles the daunting number of SKUs and inventory we have in our warehouse.

I really appreciate how Pathguide support is always available to assist with any issues we have. The software is highly customizable and integrates with our ERP which is SAP Business One. We process dozens of pallets per month of over 20,000 different SKUs, and Latitude handles it without issue.

The systems is so powerful and advanced that it has literally dozens of options, tweaks, buttons, and dropdowns. This can be intimidating for new users and can lead to unintended consequences if someone fiddles with options they are unfamiliar with.

Very accurate inventory for a reasonable priced software package.

This product was so easy to set up and use. Fully featured WMS at a reasonable price. Did everything we needed. Very adaptable. Works with many ERP platforms (we were the first to use on Epicor Eagle platform and they did a wonderful job of integrating). Smaller company and much easier to work with than a larger company like Epicor. Software made picking simple and had all the function needed to keep inventory accurate.

I do not have many problems with this software. Most the problems that arose were the problems with the ERP system interfacing with the Latitude system. Occasionally we would need changes to the process we wanted to do but would have to wait for the Epicor people to make changes on their end. Pathguide could do rapidly.

Increased warehouse efficiency; improved inventory/shipment accuracy; higher visibility of processes and employee performance; completely traceable work flow that increases transparency for employees, management and auditors.

This software is easy to learn and use, from our entry level warehouse associates to our office power users- we've had minimal learning curves. Any issues we've ever run into, either a fluke in the WMS or due to an interface with another program, the PathGuide team is always quick to respond and get us back on track.

There is no table map available; that would be helpful when utilizing the Management Console to see in what data table a column on the screen is located in order to quickly perform an update or import.

Great product, highlighted by a rarity in a software vendor: a professional, knowledgeable, and responsive support team.

Latitude's feature set includes everything we need to run our warehouse, our ERP's wireless warehouse system falls short of providing what we need, plus is more expensive to implement than Latitude was. They interface flawlessly as well. Pathguide's support is also more responsive and knowledgeable than most any software vendor that I've ever experienced.

Some things aren't intuitive, support site needs to work with modern browsers (rather than IE). Those can be easily overcome, however.

The Latitude software is a continual top tier product. It has always been ready to meet our needs as our company evolves. Latitude has allowed us to implement, technologies and processes that are used by the largest players in distribution. With Latitude some of the technologies we have implemented include, paperless warehouse, customer compliance labeling/EDI and integration with smart conveyors. Pathguide has been great to collaborate with us on process development along the way.

I really like the wide range of options that the system offers and its customization. The system when used properly can greatly increase the accuracy of inventory. The ability to customize email alerts for specific functions that take place during the day and the ability to customize menus to very specific users is very helpful and can make things much easier to learn for those who may not be strong in technology.

It is hard to fully integrate with the Epicor Eclipse host system. There are times when the two systems do not interpret data correctly but there is almost always a workaround until the issue gets a fix.

Inventory processing efficiency have increased 300%, with a reduce in error rate to less than 0.3%

In the entire time we have had Latitude in use, we have never had an issue with quality or reliability. This includes with the upgrade/update process which cannot be said for any other product we use. Any assistance we have ever required was deal with quickly and professionally.

If I had to name an issue, it would be the lack of a suspend/cancel feature for night jobs which exceed the non-production hours.

It has helped our Company Manage better and control our Inventory , It has helped speed up our Receiving department and looking forward to implementing this to our shipping department by going to individual standards so they can be like the rest of our Company.

When you do an up grade and if other customers add new options everyone gets those added on to their screens which we may or not ever use but they remain on there.

Too many to mention in this setting. The bigger ones, more control on our pullers, receiving clerks, loaders, pallets shipped, I can go on and on. We have so much more information now on what we do and when we do it. Track our associates to see if they are being productive or not.

Once you get the menus down, very easy to work with. The training is pretty easy to understand. New associates pick up on the main menus pretty easy.

How it has transformed our operations. Although the implementation and customizations to fit our needs were very involved and lengthy, we are currently running better than ever. We especially like the flexibility that Pathguide has shown us in resolving issues and morphing their product for our individual needs.

Here recently, it has been the lack of expertise on the front-lines (although I understand several key individuals recently left the company). I assume that with time, the expertise and experience levels will return to normal levels.

It is very easy to use, we can have temps up and running on the software the same day. We have been able to maintain 98% or more inventory accuracy since going onto Latitude. The support team is excellent.

The hardware is expensive, but I believe that this is the case for most WMS systems. I have nothing else negative to say about the software.

Easier to train new employees

Once everything is setup the metrics are a great tool. The software never goes down and the customer service is probably the best I've experienced.

The sales dashboard is not as good a tool as you need, need to be able to filter columns better. RMA's can only be posted one time, wish they could work like the P/O's.

Keeps our inventory accurate and accounted for. Its easy to pick and consolidate orders

Easy user interfaces, simple for daily use, good tracking, there are many metrics that can be used for reporting/tracking

No easy customization, each time you would like to change there is a charge, all forms are standard so you make any modifications

easy to use, easy to navigate, user friendly. It makes keeping track of the product in the warehouse 100 times easier than it would be without it.

some reports are hard to read and don't always export to excel how I would like to see them.

I am the main person with our company for the WMS. Everyone comes to me.

Easy to use. Covers all needs and requirements. Support

II have not come across any software I did not like

I like most about this software is that it is very simple to use. It has been customized to our liking, making it beneficial for all associates to access functions on the RF gun with very little complication.

Well what I like about least is that we have a few failures in the relationship with Eagle/Epicor and Latitude. This makes for some unnecessary work, but it always works out.

It's fast, and mostly easy to maneuver around. Being able to communicate with the crew on the floor. I have only used our own employee support so I can't give the Pathguide support a review.

I cannot use as an RF on my screen. although it's easy to maneuver going back and forth sometimes can be tideous as it doesn't go back to last screen.

For most of our domestic, small parcel, hazardous, ltl, shipments, this software accommodates all of our needs. This software allows us many more efficiencies than our previous software. PathGuide is always updating, upgrading and building the software to be even easier to use, more tools to take advantage of.

Due to our complex method of shipping international shipments, it's often times a work around to complete the shipment on time. The work around's are often more manual than we like and can lead to easier mistakes. We are looking at our internal process for these complex shipments in the very near future and will likely turn to the PathGuide Support team on some of our findings.

WMS has been a great addition to our company. It has great pros that have been continually improved upon like Physical Inventory, scanning efficiency, flexibility, inventory control and a great support staff. Added to that and other pro is the shipping system that we added after a few years to replace Clippership. It provided a large cost savings and also improved speed and ease of use. The only con (a small one) that I have always found in the system has been a clunky search functionality. I do notice recently there have been improvements and I hear the next version improves on that even more. Overall though I have been the admin for the system since the contract was signed and I don't think we could have made a better choice. Our host system offers the functionality of WMS and LMS now but I would never think of switching off the Latitude system.

Knowing where our inventory is in our warehouse, increased efficiency and accuracy

Information at the push of a button or two. Quite easy to move your inventory from one location to another.

Just trying to figure out where we gather the information we are looking for. Happens with anything new you are trying to learn. It is quiete easy once you figure it out.

The product has increased visibility to our multiple DC operations allowing proactive actions and minimizing mea culpa incidents after the fact. We know sooner than later if a new staff member is a keeper or should be given back to the temp agency. We are soon to be benefitting from increased visibility being given to the rest of our company, allowing them to obtain answers to their questions from the audit trails in order processing.

Working through some of the modules requires fine tuning to meet the company's needs.