Solid performance for most companies

The product is good. Easy to work with the information and intuitive.

Pros

This product is made for handling various modes. It is easy to use and companies can continue to extend its use and gain more value.

Cons

Implementations need to improve. Many implementations have not went well and JB Hunt had a major lawsuit with Mercurygate.

Good TMS but complex

Great TMS for larger companies but it is difficult to use and hard to train new users on. The software is very complex.

Good product but not for mid-size FTL asset companies or 3PL's.

It was very hard to get someone on the line to help with day to day issues and it's very expensive to have even the smallest thing fixed, created or altered.

Pros

It was able to do most day to day needed functions.

Cons

It was not built to use in a traditional brokerage set up. It seemed like it was best suited for an LTL platform.

Robust TMS for various types of loads, but has a bit of a learning curve.

Pros

-You can work with the vendor to have the software customized to your specifications. -Can integrate with other corporate systems.

Cons

-The options are limitless....very hard to find standardization if you want to manage on premises. -The interface isn't very user friendly to begin with. Some tasks can be hidden and skipped by inexperienced users. -Requires an experienced engineer to implement, and can have lingering effects if done incorrectly. -Support is needed frequently, and is not cheap. -New interface is slow to produce search results.

Mercurygate

Underpowered but usable

Pros

easy to ramp up to full use, but very low ceiling.

Cons

very few time saving functions that most of the industry already has. no ability to repeat orders etc.

Andrew Spartan

Decent, could have been better

Pros

The ability to quickly filter through carriers when assigning someone to a shipment

Cons

57 year-long waiting times for screens to load

A Synopsis of MG

i would describe it as a roller coaster. When it worked well I was happy and able to perform my job fluidly. When it did not work well I would fall into a state of overwhelming anxiety - I would liken it to fear

Pros

What i liked most is that the software worked

Cons

The software looked old and like it needed a makeover

This TMS has the tools to quote, book, manage and invoice shipments, however is not friendly user.

Pros

What I like the most about this TMS is that when you already learn how to use it, it has all the tools available for you to update your load, to create a new one, to set up customers, get documentation need it when moving a shipment, verify claims and provide invoices.

Cons

The way it looks is not friendly for new users. You have to look for the options you want to use and sometimes there are several steps that need to be follow when you want to complete a simple action.

MercuryGate TMS Review

Horrible customer service. Never respond and nickel and dime you for everything you need. You want to talk to someone on phone, theres a charge for that

Pros

Liked being able to sort loads and customize reports

Cons

very hard to use. Way to many steps to close out loads

Simplified Mobile access Fleet Management for High Tech Trucks

Pros

Robust, and lost of customizable options. Able to handle very large Fleets. Integration with other corporate systems

Cons

Needs an engineer to configure. Very expense to purchase, operate and especially to customize / adapt

Too much information required

Pros

This is a very powerful program. There is a lot of information and customization possible and it is widely used by retailers. Most 3PL are familiar with it.

Cons

it's difficult to sort through what's needed and what's not, in order to route