User Reviews Overview

Feature Ratings

Ease-of-use

2.5 / 5

Value for Money

3.0 / 5

Customer Support

3.0 / 5

Functionality

3.5 / 5

Ratings Breakdown

5 stars

(0)

0

4 stars

(3)

3

3 stars

(6)

6

2 stars

(1)

1

1 stars

(1)

1

  • Pros

  • "-You can work with the vendor to have the software customized to your specifications. -Can integrate with other corporate systems."

  • "easy to ramp up to full use, but very low ceiling."

  • "What i liked most is that the software worked"

  • Cons

  • "It was not built to use in a traditional brokerage set up. It seemed like it was best suited for an LTL platform. "

  • "Implementations need to improve. Many implementations have not went well and JB Hunt had a major lawsuit with Mercurygate."

  • "very few time saving functions that most of the industry already has. no ability to repeat orders etc. "

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Showing -49 - -39 of 11 results

September 2019

PATRICK from PJC Consulting

Company Size: 1 employee

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

September 2019

Solid performance for most companies

The product is good. Easy to work with the information and intuitive.

Pros

This product is made for handling various modes. It is easy to use and companies can continue to extend its use and gain more value.

Cons

Implementations need to improve. Many implementations have not went well and JB Hunt had a major lawsuit with Mercurygate.

December 2016

Beau from Whitfield Holdings

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2016

Good TMS but complex

Great TMS for larger companies but it is difficult to use and hard to train new users on. The software is very complex.

October 2020

Amber from Spartan Logistics Services

Company Size: 51-200 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

October 2020

Good product but not for mid-size FTL asset companies or 3PL's.

It was very hard to get someone on the line to help with day to day issues and it's very expensive to have even the smallest thing fixed, created or altered.

Pros

It was able to do most day to day needed functions.

Cons

It was not built to use in a traditional brokerage set up. It seemed like it was best suited for an LTL platform.

Reasons for Choosing MercuryGate

At the time we felt it would fit the growth for the company.

April 2018

Jordan from Dupre Logistics

Company Size: 1,001-5,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Robust TMS for various types of loads, but has a bit of a learning curve.

Pros

-You can work with the vendor to have the software customized to your specifications. -Can integrate with other corporate systems.

Cons

-The options are limitless....very hard to find standardization if you want to manage on premises. -The interface isn't very user friendly to begin with. Some tasks can be hidden and skipped by inexperienced users. -Requires an experienced engineer to implement, and can have lingering effects if done incorrectly. -Support is needed frequently, and is not cheap. -New interface is slow to produce search results.

October 2020

Dillon from Spartan Logistics

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

October 2020

Mercurygate

Underpowered but usable

Pros

easy to ramp up to full use, but very low ceiling.

Cons

very few time saving functions that most of the industry already has. no ability to repeat orders etc.

Reasons for Switching to MercuryGate

job change

October 2020

Andrew from Spartan Logistics Services LLC

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

October 2020

Andrew Spartan

Decent, could have been better

Pros

The ability to quickly filter through carriers when assigning someone to a shipment

Cons

57 year-long waiting times for screens to load

October 2020

Tyler from Spartan Logistics LLC

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2020

A Synopsis of MG

i would describe it as a roller coaster. When it worked well I was happy and able to perform my job fluidly. When it did not work well I would fall into a state of overwhelming anxiety - I would liken it to fear

Pros

What i liked most is that the software worked

Cons

The software looked old and like it needed a makeover

March 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2018

This TMS has the tools to quote, book, manage and invoice shipments, however is not friendly user.

Pros

What I like the most about this TMS is that when you already learn how to use it, it has all the tools available for you to update your load, to create a new one, to set up customers, get documentation need it when moving a shipment, verify claims and provide invoices.

Cons

The way it looks is not friendly for new users. You have to look for the options you want to use and sometimes there are several steps that need to be follow when you want to complete a simple action.

September 2020

Theodore from Spartan

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Functionality

4.0

September 2020

MercuryGate TMS Review

Horrible customer service. Never respond and nickel and dime you for everything you need. You want to talk to someone on phone, theres a charge for that

Pros

Liked being able to sort loads and customize reports

Cons

very hard to use. Way to many steps to close out loads

December 2017

Joshua from TransPower

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Review Source


Ease-of-use

2.0

Functionality

4.0

December 2017

Simplified Mobile access Fleet Management for High Tech Trucks

Pros

Robust, and lost of customizable options. Able to handle very large Fleets. Integration with other corporate systems

Cons

Needs an engineer to configure. Very expense to purchase, operate and especially to customize / adapt

December 2018

Jennifer from DGL Group

Company Size: 11-50 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

4.0

December 2018

Too much information required

Pros

This is a very powerful program. There is a lot of information and customization possible and it is widely used by retailers. Most 3PL are familiar with it.

Cons

it's difficult to sort through what's needed and what's not, in order to route