Microlistics WMS Software

Microlistics WMS Software

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About Microlistics WMS

Microlistics WMS is a supply chain management (SCM) system that can be deployed as a cloud-based or on-premise solution. It is suitable for any size business in a variety of industries. Key features include inventory management, supplier management, procurement and order fulfillment. Microlistics WMS is able to use barcode tracking, scanning and verification and enables users to customize and define rules for customers, sites and products. The solution includes a variety of receiving functions including dock scheduling, shipment notifications, planned and unplanned receipts and automation for situations such as returns, damages and recalls. Microlistics WMS also offers a set of business management functions including inventory reports, labor management, work e...
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Microlistics WMS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

3

Functionality

4

Showing 9 reviews

Edward

Company size: 51-200 employees

Industry: Logistics and Supply Chain

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
5

Functionality

out of 5

September 2021

Microlistics

Very good, although the biggest continued let down is the support. More resource needs to be deployed immediately into the UK Marketplace, and function workshops need to be ran.

Pros

The functionality is the Microlistics USP - the system is extremely adaptable.

Cons

The support is its biggest let down, there is very little on going training provided. Microlistics need to adopt and run more workshops so that users at all level can understand the system better.

Ed

Company size: 1,001-5,000 employees

Industry: Logistics and Supply Chain

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2021

user at 3PL

Pros

Implementation consultants are professional and accountable. In-house consultants maintain the delivery quality.

Cons

Lack of system configuration training and documentation for self-implementation. Can only rely on consultants.

Grant

Company size: 501-1,000 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

September 2021

Good system but support is lacking...

The implementation and commercials were good, but the support and lack of decent analytics (that was promised) let the overall system down

Pros

The system works well and is user friendly, but the support provided lets the overall system down.

Cons

The lack of access to support is a key issue with Microlistics as most of their resources are focused new site implementations. The reporting and analytics capabilities have been slow to materialise, despite promises to the contrary.

Reasons for choosing Microlistics WMS

Price was more compelling on Microlistics than alternatives.

Reasons for switching to Microlistics WMS

Our legacy system was old and needed to be replaced to support our continued business growth.

Marcos

Company size: 51-200 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2016

Flexible and User Friendly System

We have been working with Microlistics since 2014 and don't have a complaint. The system address all our needs and their team has helped us to improve our operation in our fast pace evolving environment. Our operation was significantly different from go-live to now and the system was flexible enough to support us during the process. Microlistics team is really responsive and open to understand our business and find the best solution to leverage the system.

Pros

User-friendly. Simple and allow us to manage without the constant need for support/consultants.

Cons

We haven't come across a functionality that we need and don't have yet. Apart from Reporting limitations/restrictions, the system addresses all our needs.

Ryan

Company size: 51-200 employees

Industry: Logistics and Supply Chain

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
2

Customer support

out of 5
5

Functionality

out of 5

September 2021

Micro WMS

Overall Microlistics is a great inventory management system

Pros

Simple to use live inventory management

Cons

Some features can't be resolved without contacting tech support, and service can sometimes lack in the support.

Ian

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

September 2021

Business Systems Manager

While the system does what it needs to do to allow us to run our DC there is no ongoing innovation or new development being provided by Microlsitics. They rush the implementations and then ignore the issues after implementation team have left. Commitments made during implementation also remain undelivered 3 years later. They are too focused of chasing new customers and ignore the issues of existing customers.

Pros

We could reuse our existing hardware and was easy for staff to transition from our previous system to the new Microlsitics system. The day to day support team are great at applying bandaids and getting us back up and running when there are issues.

Cons

Development team ignore ongoing issues and do not fix underlying cause, leaving them to support team to keep applying more bandaids. They also use Oracle and Redhat versions that have reached end of life and are unable to provide any commitment to upgrade to fully supported versions. Very difficult to get any changes made. Any development changes required are very expensive with long lead times and then are still delivered late.

Reasons for switching to Microlistics WMS

Our division was sold off from the parent company. We needed to migrate to our own WMS

Anthony

Company size: 201-500 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

September 2021

Versatile WMS but lacking in support

Pros

Easy to use and very customisable. Initially quite good implementation support.

Cons

Poor local support and long leadtime on any development. Very poor since the sale to Wisetech.

Reasons for choosing Microlistics WMS

Gartner recommendation (2018)

Reasons for switching to Microlistics WMS

SAP not supporting this version moving forwards

David

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

March 2016

3PL - Increased warehouse efficiency and accuracy

We have had the Microlistics WMS system for 18 months and it has improved the efficiency of the warehouse by 50% and improved inventory accuracy of 99.8%. The implementation was seamless and the system was easy for the warehouse team to pick up and learn. The ongoing support has been excellent as we have a dedicated account manager who is on site monthly to review system performance and help with continuous improvement projects. I would recommend anyone in the market for a new WMS to call the Microlistics team.

Stan

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

March 2016

Allowed Lakeside Refrigeration to increase our workload without additional staff.

We have just entered into our second year of operations at our Lakeside facility in Swedesboro NJ USA, using the Australian supplied and supported Microlistics software in the warehouse and processing plant. The systems and processes the team suggested and implemented in 2014/15 has allowed us to grow our business without adding additional people. This cost saving, together with the accuracy and tractability of the system has allowed our business to develop into a leader in food safety, accountability and control.