Reliable, easy to use and very flexible to change

We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us.

Pros

Feature rich Ease of use Speed of deployment Easy to change Strong workflow Very strong customer service

Cons

They constantly release new features which is challenging to keep up with for our staff

Great software

Eyvo software is very user friendly and simple to learn and use.

Pros

The Eyvo software helped us to shorten the time from receiving the offer to the offer being approved. With Eyvo software offers are visible to adequate person almost immediately so there is no more waiting or calling to get the approval. Since our firm has three or sometimes even four approval levels – before Eyvo we used to spend a lot of time just getting approvals.

Cons

Not really any large cons. It is really easy to use.

Very easy and intuitive software

Pros

Very simple layout that provides numerous functionalities. This software is immensely important to the overall success of our department.

Cons

There are some bugs that could be resolved that would make the overall experience better, but overall it does a good job for us.

Comprehensive product, feature rich works well and was simple to deploy

We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product.

Pros

Great order approvals process - via email suits us perfectly Good design, easy to understand Simple to train on Technical Support staff are excellent Cost per user was fair Have run incident free for over 12 months so far

Cons

On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered Setting up new users needed some additional detailed training to ensure all the access rights were correct There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation

Director of Procurement

Really happy.

Pros

eBuyerAssist is a great product and great value. It has robust and complex eprocurement functionality at a fraction of the cost of the big 3 or 4 leading providers. I have worked with the system for years and the support is good and the functionality improves regularly.

Cons

Reporting is a bit manual but other than that compared to other systems I have worked with or demoed it does a reasonable job.