Narvar

RATING:

4.7

(58)

About Narvar

Narvar is a cloud-based customer experience management solution, designed to help retailers manage returns and exchanges, track packages and connect with customers via messaging. Supervisors can monitor delivery exceptions and recommend products and marketing assets to consumers. Users can create custom tracking pages based on order status and consumer's locale. It allows businesses to calculate the time between pick-up and deliveries, set up fulfilment rules and create return policies and fees for various customer segments and product categories.
Narvar dashboard

Narvar Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Narvar

1 - 5 of 58 Reviews

User Profile

Edwin

Verified reviewer

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Good service and amazing platform!

PROS

I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

CONS

Until now, we do not have any issues or any negative feedback we are so happy and satisfied

Jose

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Narvar a Must for elevating the customer experience!

Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.

PROS

Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.

CONS

Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable

Reason for choosing Narvar

Narvar seem to have all the answers we were looking for. The Dashboard is great and the team is quick to respond to any issues.

Bri

Consumer Goods, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Excellent Product + Excellent Support

PROS

We are so grateful to have found Narvar as a solution to managing our returns and improving the customer downstream shipping experience. The tool is built to accommodate unique scenarios (like our own) and is easy to set up. Anytime you have questions, the team is there and ready to help. They go out of the way to ensure that we're getting what we need from the product, even going as far as to have their engineering team create custom rules for us. No other product on the market would have been able to perform in accordance with our Donation Program for all returns so we appreciate the flexibility of the team and the tool itself. [SENSITIVE CONTENT] and the engineers are all extremely helpful. Thank you guys!

CONS

There are minor feature requests that would improve the experience. We've already relayed these to the team such as the ability to generate multiple labels per return cart and having the system look at the customers entire return history vs. just the current return cart. We still look forward to integration with Rise.ai

Reason for choosing Narvar

Tools ability to accommodate unique return scenarios

Christopher

Apparel & Fashion, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2021

Poor Customer Support

lack of support, dedicated rep creates a very poor quality of experience

PROS

Easy to navigate on the Narvar dashboard

CONS

Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.

Reason for choosing Narvar

knew a person that worked at Narvar

Vendor Response

Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing.

Replied October 2021

Thomas

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Outstanding business partner with ever increasing capabilities!

Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

PROS

Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!

CONS

My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!