NOVA

RATING:

4.7

(42)

About NOVA

NOVA by Aurora Software is a cloud-based and on-premise transport management solution for small, midsize and large businesses. It is designed for carriers that specialize in truckload, LTL, intermodal, air freight, warehousing or depot operations. Primary features include accounts payables, accounts receivables, auto ranking, billing, document imaging, sales management, dispatch communication and reporting. Other features include shipment quoting, color coding shipments, route mapping, customer web tracking and customer invoicing. NOVA has built-in modules for tracking vehicle maintenance and fuel and mileage. Summary reports are matched up with individual requirements by state and the system also provides important information about driver and vehicle performance....

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

NOVA Pricing

Flexible quoting options that will fit any budget!

Starting price: 

$200.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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NOVA Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for NOVA

1 - 5 of 42 Reviews

Connie

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Awesome Service

Overall experience has been Excellent!!!! Great customer support, open to ideas and suggestions from customers.

PROS

All of our information in one place. Do not have to go between systems to dispach, invoice or pay vendors. It is a one stop shop that more than meets all of our needs!!!!

CONS

Nothing really, if I am having a problem with something, I just call support and ALL of the issues are handled quickly.

Reasons for switching to NOVA

Unanet not able to support all of our systems. Had to switch between systems for invoicing and dispatch.

Tawnia

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Aurora Software

The people have been great to work with. They have guided us along the process of building our customized software needed to operate our business model.

PROS

That it could be customized to fit our industry needs.

CONS

The change over from our old software to the new software was a bit challenging as a user. Also we are not extremely compatible with Quick Books and it currently forces us to re-enter a lot of information.

Reasons for switching to NOVA

We needed additional options that we did not have at the time.

SUSAN

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2019

Many Transportation Requirements Not Featured

PROS

The professionalism of the support team. Always cordial and a sincere desire to help.

CONS

The software does not alert you when a driver has an upcoming expiration; cdl, medical certificate, annual review. The maintenance section does not have any alerts for upcoming service, annual inspections, tag renewal. Also, the maintenance section has very limited search capabilities. It will not let you search by VIN #'s or by Tag #'s. This is a huge disadvantage.

Tim

Business Supplies and Equipment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2024

Nova lack of customer service

Fair, they either dont have enough staff or dont really know what customer service is

PROS

It worked well, except when the were doing a upgrade without notifying us. Occasionally it would just stop working. And God forbid you try to call for text support or to order a additional device for a new vehicle, i called a month ago, never hesrd from them.

CONS

Being non responsive numerous times i called

Kimberly

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Excellent Customer Service and features

For the most part it's really great software, and when there is something wrong Aurora will be there to fix it ASAP. They make you feel like a customer and not just a number. I feel that is the most important thing. Having help when you need it instead of being transferred around and sitting on hold forever. You can overlook the small faults if you know they're on top of it right away.

PROS

Users can play with this software without fear of messing anything up and tailor it to your needs for the most part. Customer service is wonderful, as always, and they are willing to help with anything from the simplest question to implementing new features. It's pretty intuitive... if you feel like you SHOULD be able to do something, more often than not that is how the software is set up to use. Dragging and dropping, right clicking for menus. Color coding and system messages are all so useful with NOVA. Lots of helpful reports for every department.

CONS

In regards to the NOVA software, the help file is painfully out of date, that is, if there's any info on the specific feature at all and not just a blank page. I would rather be able to look up and do something myself than feel the need to call CS every time. New, useful features are added without letting us know. Sometimes it's like a bitter-sweet surprise discovering something "new" only to find out it's been there for months. Still pretty buggy in spots. Updates can cause downtime, but not for long.