--- title: "NOVA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NOVA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NOVA is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/nova-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Trucking Software](https://www.softwareadvice.com/fleet-management/trucking-dispatch-comparison/) / [NOVA](https://www.softwareadvice.com/scm/nova-profile/) / NOVA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/nova-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/nova-profile/alternatives/) # NOVA User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 42 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 30 reviews (71%) - 4 stars: 11 reviews (26%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The thing that I liked most about Nova is that it is easy to use and you can customize it as per your need. - Great customer support, open to ideas and suggestions from customers. ### Most mentioned cons - Fair, they either dont have enough staff or dont really know what customer service is ## NOVA customer reviews Showing reviews 1-25 of 42 (page 1). ### Aurora Software product opinion - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are a great group of people to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to learn and navigate the system. #### Cons Small individualized items not accessible or even available --- ### Nova - Overall rating: 5/5 - Reviewer: Tyler P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is made for a carrier and the functionality has been carefully crafted through carrier feedback over the years. Their customer support is second to none, and they'll go out of their way to add new features if it's a reasonable request. This gives the software a "custom" feel, even though it's an out-of-the-box solution. #### Cons There isn't too much to dislike about the software. TMS systems that cater to the carrier, or in this case, are exclusively for the carrier, are not easy to find. There are a tons of bells and whistles but they are all there to enhance the carrier's user experience. --- ### Great Software - Overall rating: 4/5 - Reviewer: Bryant W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered The Aurora Nova Software system is a great tool for those in the trucking industry. But even better than the software is the great group of people at Aurora. They are always pleasant to deal with. They work hard at making sure they understand what your software needs are, and provide solutions within their software system. Thanks Aurora team for your great support over the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Drag and Drop capabilities, EDI, customizable layout. #### Cons Can be a little slow at processing/carrying out commands at times. --- ### GREAT AND EASY TO WORK WITH - Overall rating: 5/5 - Reviewer: LEYISEL L. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I use the dispatch system and invoicing for over % years already and absolutely love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about this software is the fast response of the team and friendly user guide. #### Cons Nothing to dislike. The whole team is awesome and understanding. #### Reasons for choosing NOVA easy and quick access to customer service. #### Reasons for switching to NOVA more proffesional --- ### Aurora makes things easy. - Overall rating: 5/5 - Reviewer: Julie T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Aurora has outstanding customer service. During our transition to new software, they have gone above and beyond to be sure we have everything we need to keep our business running smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the variety of features in the software. I'm still learning how much I'm able to do with it. It is easy to navigate and keep up with our customers and their freight. #### Cons Occasionally we have a problem with locating some information that we need, but customer service is amazing and helps us with any problem we face. --- ### Aurora Software Review - Overall rating: 4/5 - Reviewer: Joan P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Professional demeanor and extremely helpful to increase ease of use of software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ocean Container Dispatch System Ease of Use and Real Time Update #### Cons Inability to interface with real time container arrivals --- ### Aurora Software - Overall rating: 5/5 - Reviewer: Keith E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Aurora has been positive. Simply put, their software allows to trace, track, rate and invoice shipments correctly and efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Aurora Software is tried and proven. Their management team and programmers have years of experience in the transportation industry. Aurora's customer service department is always friendly and helpful. #### Cons We use an internet version of Aurora's software. Sometimes it drags due to high internet volumes. --- ### AURORA - Overall rating: 5/5 - Reviewer: ROBIN B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having an easy software to deal with is very helpful to new hires that are not familiar with the system. The support team is very helpful and knowledgeable about any questions we have. Customer service executive was always prompt to return calls and always available to assist. He was very knowledgeable and always solved problems. He is very dedicated and cares about his position within the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Each program is easy to use. Each step is easy to follow. #### Cons Nothing. All is great. Do not have any complaints --- ### The Junction LLC - Overall rating: 5/5 - Reviewer: Jentry S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered We have worked with Aurora for about 4 years. We have started some pretty changeling business to put into a TMS software. The team we work with at Aurora was up to the challenge and has been able to match all or our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a broker we use many different modes of transportation. Aurora software is very user friendly with being able to send out all the correct information to our customers/carriers. #### Cons Every want or needs has been meet with quick response. No cons --- ### Great Software - Overall rating: 5/5 - Reviewer: Darel W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service at Aurora is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate the continuity of Aurora software. Once we have it completely implemented, it will help with office efficiency and a much-improved workflow. Aurora is user friendly and easy to navigate. #### Cons I knew the transition from our old software to new software would be time-consuming. This is the only issue I am having, however that has nothing to do with the software. --- ### JML - Overall rating: 5/5 - Reviewer: Donna J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For over 25 yrs. Aurora Software has been wonderful. Their responsiveness, capabilities, and willingness to go above and beyond has been fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy learn and use. #### Cons There is nothing to dislike about this software. --- ### Van Auken Express - Overall rating: 5/5 - Reviewer: JAMES V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very useful #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the options and it making it quicker for the girls to cut the bills #### Cons I would say the manifesting of driver loads and --- ### AURORA REVIEW - Overall rating: 5/5 - Reviewer: ANGELA C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered EVERYTHING IS EXCELLENT #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EASE OF USE WITH THIS PRODUCT AND CUSTOMER SERVICE #### Cons WHEN DOING THE B/L AND ARE TABBING THROUGH, IT DOES NOT TAB ONTO P-R-O --- ### Aurora - Overall rating: 5/5 - Reviewer: Jon K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Very good staff, they help whenever assistance is needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Upgrade from TransEaz as far as reporting #### Cons Some reports disappeared that were previously available in TransEaz #### Reasons for choosing NOVA N/A #### Reasons for switching to NOVA Upgrade recommended by Aurora --- ### Excellent Customer Service and features - Overall rating: 4/5 - Reviewer: Kimberly D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered For the most part it's really great software, and when there is something wrong Aurora will be there to fix it ASAP. They make you feel like a customer and not just a number. I feel that is the most important thing. Having help when you need it instead of being transferred around and sitting on hold forever. You can overlook the small faults if you know they're on top of it right away. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Users can play with this software without fear of messing anything up and tailor it to your needs for the most part. Customer service is wonderful, as always, and they are willing to help with anything from the simplest question to implementing new features. It's pretty intuitive... if you feel like you SHOULD be able to do something, more often than not that is how the software is set up to use. Dragging and dropping, right clicking for menus. Color coding and system messages are all so useful with NOVA. Lots of helpful reports for every department. #### Cons In regards to the NOVA software, the help file is painfully out of date, that is, if there's any info on the specific feature at all and not just a blank page. I would rather be able to look up and do something myself than feel the need to call CS every time. New, useful features are added without letting us know. Sometimes it's like a bitter-sweet surprise discovering something "new" only to find out it's been there for months. Still pretty buggy in spots. Updates can cause downtime, but not for long. --- ### Nova lack of customer service - Overall rating: 4/5 - Reviewer: Tim L. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Fair, they either dont have enough staff or dont really know what customer service is #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It worked well, except when the were doing a upgrade without notifying us. Occasionally it would just stop working. And God forbid you try to call for text support or to order a additional device for a new vehicle, i called a month ago, never hesrd from them. #### Cons Being non responsive numerous times i called --- ### Aurora chosen as replacement to our current system - Overall rating: 5/5 - Reviewer: Mary M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Aurora Software has been outstanding. Our company has many facets. We are a LTL consolidator with in house warehousing, LTL logistics company, and a TL logistics company with a brokerage division. We looked at many packages before making our changeover and none of the others we reviewed could handle all of our multiple functions. Aurora software has benefited us by giving visibility to our dock operations, as well as our, dispatch and back office functions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features I like most about the software are: Visibility for dispatchers and operations - nothing is hidden or lost Integration between modules - no need for double entry of information Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images. Customer service and resolution to questions are immediate, personal and thorough #### Cons There is nothing that I currently do not like. The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address. --- ### Our trucking software - Overall rating: 4/5 - Reviewer: Brenda L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We have been with Aurora for a very long time and seen many changes over the years. All positive changes to stay relevant to the trucking industry. The team at Aurora has been there for us 100%. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The NOVA software by Aurora stays current to the ever changing processes of the trucking industry. It is user friendly and can always be tailored to your specific needs. It has changed the way we operate our business to be real time, which makes our customer's extremely happy. #### Cons The software is always changing to keep up with trends and times. It is your responsibility that you keep up with those changes. #### Reasons for choosing NOVA Aurora was our first choice many many years ago. Have seen other products but none compare to the current software and the customer service. Price is great too! --- ### Best Dispatch Software - Overall rating: 5/5 - Reviewer: William G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the Sales team, to their support staff, you can count on them to solve any issue that might come up. 99% of the time we find its something that one of our staff did wrong, yet they are always willing to help figure it out and train the staff person to make sure they completely understand how the system works. If you in the market for a new system, you have to give Aurora Software a look. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and easy to use. From customer service, Dispatching, billing, and accounting. Everything you need on one platform. It helps keep my team on the same page as the information about our accounts is available to everyone. #### Cons Its hard to answer, any time that we have asked for a simpler way to do any process, Aurora has found a way to modify and make our ideas part of their system. You cant knock a system that works with you and for you. --- ### impeccable customer service - Overall rating: 5/5 - Reviewer: Shana S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered huge thank you to this team! We really appreciate the kindness and efforts we constantly receive from you all! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is EXTREMELY easy to use and the integration process was simple! #### Cons Anytime I find something that doesn't work for me, this team of professionals goes ABOVE and BEYOND to correct it where at all possible. #### Reasons for choosing NOVA We did a "test run" run with 3 other companies but none compared to Aurora with the options available for the price, other customer service teams were robotic, and their features were somewhat limited. [SENSITIVE CONTENT HIDDEN] sold this product to us on his customer service skills and willingness to help us through a difficult time business wise. The program nor their team has not let us down in any way since day one! their response time is immediate and that is hard to find in this industry! #### Reasons for switching to NOVA our old software was outdated and there was ZERO customer service --- ### Awesome Service - Overall rating: 5/5 - Reviewer: Connie P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been Excellent!!!! Great customer support, open to ideas and suggestions from customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of our information in one place. Do not have to go between systems to dispach, invoice or pay vendors. It is a one stop shop that more than meets all of our needs!!!! #### Cons Nothing really, if I am having a problem with something, I just call support and ALL of the issues are handled quickly. #### Reasons for switching to NOVA Unanet not able to support all of our systems. Had to switch between systems for invoicing and dispatch. --- ### Aurora Software - Overall rating: 4/5 - Reviewer: Tawnia L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The people have been great to work with. They have guided us along the process of building our customized software needed to operate our business model. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That it could be customized to fit our industry needs. #### Cons The change over from our old software to the new software was a bit challenging as a user. Also we are not extremely compatible with Quick Books and it currently forces us to re-enter a lot of information. #### Reasons for switching to NOVA We needed additional options that we did not have at the time. --- ### Can't say enough... - Overall rating: 5/5 - Reviewer: BJ A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with the Aurora Software team off and on for almost 30 years. They are an amazing group of people that know the business and take pride in what they do. Always there to help and go above and beyond. The programmers are awesome! Whatever your programming needs...they will do it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, setup is a breeze and easy to navigate through #### Cons I don't really have any cons but if I have to say something...font could be a tad larger --- ### Aurora Software - Overall rating: 4/5 - Reviewer: Colleen M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We have used this software since 2004 and it has completely served our purpose. Looking forward to an updated version of an already excellent system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. The ability to customize it to suit our needs. The quality of the personnel that trains us and answers our questions. #### Cons Not as up to date as it could be for the changes in our industry. #### Reasons for switching to NOVA The old system was obsolete. --- ### Great all in one System. - Overall rating: 5/5 - Reviewer: Sandra G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After switching to Aurora software we have better communication throughout the office. Reason being everyone has access to information such as credit and volumes for each customer. Their reporting features are outstanding. Everything is in one system . #### Cons I have nothing bad to say. All my experiences with this program have been positive. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/nova-profile/reviews/?page=2) --- NOVA Reviews, Pros and Cons - 2026 Software Advice