All NOVA Reviews
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Connie
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Awesome Service
Overall experience has been Excellent!!!! Great customer support, open to ideas and suggestions from customers.
PROSAll of our information in one place. Do not have to go between systems to dispach, invoice or pay vendors. It is a one stop shop that more than meets all of our needs!!!!
CONSNothing really, if I am having a problem with something, I just call support and ALL of the issues are handled quickly.
Reasons for switching to NOVA
Unanet not able to support all of our systems. Had to switch between systems for invoicing and dispatch.
Tawnia
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Aurora Software
The people have been great to work with. They have guided us along the process of building our customized software needed to operate our business model.
PROSThat it could be customized to fit our industry needs.
CONSThe change over from our old software to the new software was a bit challenging as a user. Also we are not extremely compatible with Quick Books and it currently forces us to re-enter a lot of information.
Reasons for switching to NOVA
We needed additional options that we did not have at the time.
Tim
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2024
Nova lack of customer service
Fair, they either dont have enough staff or dont really know what customer service is
PROSIt worked well, except when the were doing a upgrade without notifying us. Occasionally it would just stop working. And God forbid you try to call for text support or to order a additional device for a new vehicle, i called a month ago, never hesrd from them.
CONSBeing non responsive numerous times i called
SUSAN
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Many Transportation Requirements Not Featured
The professionalism of the support team. Always cordial and a sincere desire to help.
CONSThe software does not alert you when a driver has an upcoming expiration; cdl, medical certificate, annual review. The maintenance section does not have any alerts for upcoming service, annual inspections, tag renewal. Also, the maintenance section has very limited search capabilities. It will not let you search by VIN #'s or by Tag #'s. This is a huge disadvantage.
Kimberly
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Excellent Customer Service and features
For the most part it's really great software, and when there is something wrong Aurora will be there to fix it ASAP. They make you feel like a customer and not just a number. I feel that is the most important thing. Having help when you need it instead of being transferred around and sitting on hold forever. You can overlook the small faults if you know they're on top of it right away.
PROSUsers can play with this software without fear of messing anything up and tailor it to your needs for the most part. Customer service is wonderful, as always, and they are willing to help with anything from the simplest question to implementing new features. It's pretty intuitive... if you feel like you SHOULD be able to do something, more often than not that is how the software is set up to use. Dragging and dropping, right clicking for menus. Color coding and system messages are all so useful with NOVA. Lots of helpful reports for every department.
CONSIn regards to the NOVA software, the help file is painfully out of date, that is, if there's any info on the specific feature at all and not just a blank page. I would rather be able to look up and do something myself than feel the need to call CS every time. New, useful features are added without letting us know. Sometimes it's like a bitter-sweet surprise discovering something "new" only to find out it's been there for months. Still pretty buggy in spots. Updates can cause downtime, but not for long.
Mary
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Aurora chosen as replacement to our current system
My overall experience with Aurora Software has been outstanding. Our company has many facets. We are a LTL consolidator with in house warehousing, LTL logistics company, and a TL logistics company with a brokerage division. We looked at many packages before making our changeover and none of the others we reviewed could handle all of our multiple functions. Aurora software has benefited us by giving visibility to our dock operations, as well as our, dispatch and back office functions.
PROSFeatures I like most about the software are: Visibility for dispatchers and operations - nothing is hidden or lost Integration between modules - no need for double entry of information Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images. Customer service and resolution to questions are immediate, personal and thorough
CONSThere is nothing that I currently do not like. The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address.
LEYISEL
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
GREAT AND EASY TO WORK WITH
I use the dispatch system and invoicing for over % years already and absolutely love it.
PROSWhat I like the most about this software is the fast response of the team and friendly user guide.
CONSNothing to dislike. The whole team is awesome and understanding.
Reason for choosing NOVA
easy and quick access to customer service.
Reasons for switching to NOVA
more proffesional
William
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Best Dispatch Software
From the Sales team, to their support staff, you can count on them to solve any issue that might come up. 99% of the time we find its something that one of our staff did wrong, yet they are always willing to help figure it out and train the staff person to make sure they completely understand how the system works. If you in the market for a new system, you have to give Aurora Software a look.
PROSSimple and easy to use. From customer service, Dispatching, billing, and accounting. Everything you need on one platform. It helps keep my team on the same page as the information about our accounts is available to everyone.
CONSIts hard to answer, any time that we have asked for a simpler way to do any process, Aurora has found a way to modify and make our ideas part of their system. You cant knock a system that works with you and for you.
Shana
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
impeccable customer service
huge thank you to this team! We really appreciate the kindness and efforts we constantly receive from you all!
PROSThis program is EXTREMELY easy to use and the integration process was simple!
CONSAnytime I find something that doesn't work for me, this team of professionals goes ABOVE and BEYOND to correct it where at all possible.
Reason for choosing NOVA
We did a "test run" run with 3 other companies but none compared to Aurora with the options available for the price, other customer service teams were robotic, and their features were somewhat limited. [SENSITIVE CONTENT HIDDEN] sold this product to us on his customer service skills and willingness to help us through a difficult time business wise. The program nor their team has not let us down in any way since day one! their response time is immediate and that is hard to find in this industry!
Reasons for switching to NOVA
our old software was outdated and there was ZERO customer service
Tyler
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Nova
The software is made for a carrier and the functionality has been carefully crafted through carrier feedback over the years. Their customer support is second to none, and they'll go out of their way to add new features if it's a reasonable request. This gives the software a "custom" feel, even though it's an out-of-the-box solution.
CONSThere isn't too much to dislike about the software. TMS systems that cater to the carrier, or in this case, are exclusively for the carrier, are not easy to find. There are a tons of bells and whistles but they are all there to enhance the carrier's user experience.
Brenda
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Our trucking software
We have been with Aurora for a very long time and seen many changes over the years. All positive changes to stay relevant to the trucking industry. The team at Aurora has been there for us 100%.
PROSThe NOVA software by Aurora stays current to the ever changing processes of the trucking industry. It is user friendly and can always be tailored to your specific needs. It has changed the way we operate our business to be real time, which makes our customer's extremely happy.
CONSThe software is always changing to keep up with trends and times. It is your responsibility that you keep up with those changes.
Reason for choosing NOVA
Aurora was our first choice many many years ago. Have seen other products but none compare to the current software and the customer service. Price is great too!
Julie
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Aurora makes things easy.
Aurora has outstanding customer service. During our transition to new software, they have gone above and beyond to be sure we have everything we need to keep our business running smoothly.
PROSI love the variety of features in the software. I'm still learning how much I'm able to do with it. It is easy to navigate and keep up with our customers and their freight.
CONSOccasionally we have a problem with locating some information that we need, but customer service is amazing and helps us with any problem we face.
Jentry
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
The Junction LLC
We have worked with Aurora for about 4 years. We have started some pretty changeling business to put into a TMS software. The team we work with at Aurora was up to the challenge and has been able to match all or our needs.
PROSAs a broker we use many different modes of transportation. Aurora software is very user friendly with being able to send out all the correct information to our customers/carriers.
CONSEvery want or needs has been meet with quick response. No cons
Bryant
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great Software
The Aurora Nova Software system is a great tool for those in the trucking industry. But even better than the software is the great group of people at Aurora. They are always pleasant to deal with. They work hard at making sure they understand what your software needs are, and provide solutions within their software system. Thanks Aurora team for your great support over the years.
PROSDrag and Drop capabilities, EDI, customizable layout.
CONSCan be a little slow at processing/carrying out commands at times.
Keith
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Aurora Software
Our experience with Aurora has been positive. Simply put, their software allows to trace, track, rate and invoice shipments correctly and efficiently.
PROSAurora Software is tried and proven. Their management team and programmers have years of experience in the transportation industry. Aurora's customer service department is always friendly and helpful.
CONSWe use an internet version of Aurora's software. Sometimes it drags due to high internet volumes.
ROBIN
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
AURORA
Having an easy software to deal with is very helpful to new hires that are not familiar with the system. The support team is very helpful and knowledgeable about any questions we have. Customer service executive was always prompt to return calls and always available to assist. He was very knowledgeable and always solved problems. He is very dedicated and cares about his position within the company.
PROSEach program is easy to use. Each step is easy to follow.
CONSNothing. All is great. Do not have any complaints
Darel
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great Software
The customer service at Aurora is excellent.
PROSI appreciate the continuity of Aurora software. Once we have it completely implemented, it will help with office efficiency and a much-improved workflow. Aurora is user friendly and easy to navigate.
CONSI knew the transition from our old software to new software would be time-consuming. This is the only issue I am having, however that has nothing to do with the software.
BJ
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Can't say enough...
I have worked with the Aurora Software team off and on for almost 30 years. They are an amazing group of people that know the business and take pride in what they do. Always there to help and go above and beyond. The programmers are awesome! Whatever your programming needs...they will do it.
PROSEase of use, setup is a breeze and easy to navigate through
CONSI don't really have any cons but if I have to say something...font could be a tad larger
Colleen
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Aurora Software
We have used this software since 2004 and it has completely served our purpose. Looking forward to an updated version of an already excellent system.
PROSThe ease of use. The ability to customize it to suit our needs. The quality of the personnel that trains us and answers our questions.
CONSNot as up to date as it could be for the changes in our industry.
Reasons for switching to NOVA
The old system was obsolete.
Tammy
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
D&H Trucking review
The product and the back up customer service is great. I like the ease at which you have many different ways to get to a particular order in system
CONSMaybe user ability to change some things on their own instead of having to contact administrator. Nothing big.. like programming just ability to write specific notes etc on stmts.
Sandra
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great all in one System.
After switching to Aurora software we have better communication throughout the office. Reason being everyone has access to information such as credit and volumes for each customer. Their reporting features are outstanding. Everything is in one system .
CONSI have nothing bad to say. All my experiences with this program have been positive.
kevin
Translation and Localization, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Aurora Software
We have used Aurora Software for 18 years. They have made our billing and and dispatch process more streamlined. Anytime we have a issue they are ready to step in help solve the issue.
PROSThe product is very easy to use and the customer support is 2nd to none. Many of the companies that we deal with use Aurora as well.
CONSdo not have many bad things about the products
Jeff
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Nova - WOW Great program!
APIs, tracking, document scanning, and service updates are all easier than our previous program, greatly improving our customer service and lowering costs.
PROSThe interface is very easy to use and very intuitive.
CONSGetting it personalized took a little bit of tinkering but it wasn't very difficult.
Reasons for switching to NOVA
Everything listed above!
Kathy
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Aurora Software Review
This system works very well for our Company!!!
PROSWe have always had an easy time using this software at our Company. If we ever have a problem, representative and the rest of the staff at Aurora are quick to solve our problems for us.
CONSWe really have not had any issues that we don't like!!!
Melissa
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Excellent Service
Excellent customer service, always willing to help and quick to get back to me! Great product that is user friendly.
PROSI like how efficient the software is, according to my needs. Easy to manage and quick to provide what I need.
CONSAn online manual that is descriptive about all aspects of the software would be helpful.