Amazing product. Very flexible design and allows us to customize very easily.

Route Optimization. Driver APP, Driver on the way text. Automated assignment of drivers

Wish the software has the capability of handling multiple timezone within one account, We had to create multiple accounts for different timezone

The best part is the app for driver, the visual of the route so when cell service is bad the driver still has the ability to continue to next stop just by looking at the route. The direction line is still there! Huge help! Too many great parts about this program to list

The ability to copy routes and individual stops is critical to our business. Also the ability with multiple drivers

The cost has gone up with options (the live) for companies that just don’t need this

Customer service is very good and fairly responsive, but the product itself is unimpressive.

It's the best we could find, and it does the job well enough.

There are a number of improvements that could be made to this software, too numerous to recount here. And while the entire industry suffers from this, the fact that it's not married to live traffic data makes the software basically useless in terms of tracking driver effectiveness. Essentially this software is slightly better than just doing it through a spreadsheet.

This has honestly been a great software platform for our business. We looked at many competitors and options but Optimo Route was the best. Had all the features and more and the cost we right in line for a start up business. We will recommend this platform to everyone and appreciate the experience we have had so far.

We appreciate that this software has a tracking option and communication protocol. In the farming and delivering business communication is key and we are able to communicate with our customers and differentiate us from our competitors. Easy to use and very robust for the amount of money we pay. A great value.

We are not aware of how to integrate Optimo Route with our Wix E-Commerce platform. Integration would really help us save time but we don't know how to do this. We would like to have a better HELP or Support option in Optimo Route.

Overall we are very satisfied with the performance of the software.

Drivers save time using the software and it ensures customers that their groceries are on their way. The fact that it integrated easily in to apple phones is great. Also helpful that you can download reports, and the driving delivery schedule.

Sometimes it is hard to know where to go if you need to make unexpected changes in a hurry. For instance if a driver needs to switch their navigation app or if you need to edit some stops.

The program is a great option for what we were looking for. The routing program that comes with our online platform is not user friendly, so I am happy that I found this product.

It has some very user friendly features along with the ease of use and set up with the App.

Adding a adjusting routes after they start should not have to be manually adjusted. There are times that I have to add quite a few stops and it gets very time consuming.

The experience was great. Domo was a real help for my while i was doing the testing and afterwards also. He helped the decision also

the fact that i can do the setup by myself and that the app is very intuitive

that you dont have a unit of planning smaller than the day. i have 2 shift per day and i have to split them using a workaround

Found it to be user friendly after a quick introduction

The ease of use and route planning ability

I haven’t found anything worth mentioning

All in all it is a positive experience with Optimo Route. I know some of the options I would like to see could be accomplished through their web api, but we prefer out of the box solutions. If you are looking for a simple cost effective scheduling software this is a great start. I do change the route that is automatic many times and I am ok with that.

We signed up with Optimo Route early on when they came out, price point is good when you have a small fleet. We utilize it with a rotating of 2 drivers at a time with 7-12 stops each. I use it mainly for the fact that I can send the route to the guys via app & e-mail. *Easy to set up *Easy to use once you get the hang of it *Great customer service on getting locations set up. We only use locations for our customers not customers. Most of our customers have a single location that we go to. *Some customization via custom fields (We transport chemicals and I wanted a way to put down which chemicals we transport. While I don't have a great way to do this I did do a work around to get it to work. *Mobile app for drivers *Online only which is fine with me *Live tracking of trucks - this feature works maybe 80% allot in my assumption has to do with network and users device quality. I use it to see how my guys are doing on their route and to get an idea when they will be back or if they are meeting someone else.

*Don't have a monthly calendar view or RSS feed - this is nearly a deal breaker for us. I would like to be able to share the schedule with my sales people via a calendar where they can view future deliveries. *They have a Depot showing up but it is unusable in the scheduling. Working with OptimoRoute we did come up with a work around. Minor inconvenience. *Routing doesn't allow you to take in account for Hazmat routes. (Not a deal breaker for us as my drivers know the routes and use it primarily for order of stops, and will drive the correct route if needing a hazmat route. *No mobile website or app for schedulers, only use on a tablet or mobile phone if you want to lose your hair.

We are solving the expensive cost of gas because we can optimize the routes and plan better to avoid excess of gas expenses.

The OptimoRoute system is suitable for our small company and easy to use. It's a flexibility system with access to a mobile application. The customer service is excellent and since we began using Optimo Route, we have a considerable improvement in our deliveries of product.

Some times I can't plan the routes with all my drivers because it takes only 2 of them but is not a big deal. Maybe we have something to change in the profiles of the drivers.

Overall a good product to conduct simple multi drop optimisation. Limited reporting available and limited ability for anything strategic. As our business had no optimisation capability it has proven to be very valuable especially in these times when costs and efficiency are paramount.

The software is very easy to implement and use. The mobile tracking element simple and effective and we had no problems with any drivers using it. The optimisation process is very fast which allows the user to create several possible what-if scenarios.

The location database is difficult to manage as it appeasr to add an entry everytime there is a slight change which leads to multiple entries for each location in the gazetteer. If you accidently copy or delete orders there is no "undo" button which can be disasterous when working to a tight schedule. We are unable to plan strategically as in our case I would need to create a large one-off schedule that would require me to add the number of drivers and add cost. As I only need to add drivers as a one-off this make it not cost effective to pay for a months worth of extra drivers. Operationally this biggest problem is hours worked does not include implant and explant that would apply to any driver. I cannot therefore use the system report to calculate hours as I am unable to add time for vehicle check, refuel debrief etc.

Based on the basics of what I need to accomplish with the program, it works great! I am very happy with it and would recommend it if ever asked

I like that it is easy to use and routes are created quickly. I like the fact that you can have more than one vehicle routed at a time and that you can export the route to the driver if need be. I like that you can have more than 21 stops per vehicle without having to create a new route. I have not utilized the program to its full capacity as of yet.

That when you add an address and you want to copy and paste it into the name field it it tends to default back to the location section causing you to enter the location twice on the line. That you actually have to download the trip info to retrieve times etc. That sometimes it give you wacky driving times and if you reference the two driving destinations with google maps, you get different times. Although, traffic may be the indicator here.. not sure.

I mentioned many of my experiences in the above comments but this software has allowed us to streamline our fundraising goals. We are all volunteers and often times spent many hours in helping to organize our routes, drivers and deliveries. This software has taken the hassle out of the equation. I actually look forward to the delivery days knowing that I have access to this sofware.

The ease of use, accessibility and the features that the software has to offer. We are able to easily copy previous routes, add/edit the drivers and quickly add new orders. This allows us to update the system in real-time allowing us to be very efficient. The delivery addresses are color coordinated by driver, so I can manually visualize the routes and make changes if and when necessary. I also love the ability to enter specific times that each delivery may take. This allows me to assign routes based on the required time for each driver. In the past, the routes were split up into addresses and equally assigned. However, some deliveries require additional time. This is an amazing piece of software that we are extremely happy to incorporate into our fundraiser drive.

I'm not sure that there is anything about the software that I dislike.

Distribution of corporate presents can be very challenging especially during Christmas/post-earthquake/COVID 19 times. In the year of 2020, we as a company have done it 2 times, so in order for me to best explain the efficiency of Optimoroute, I will just compare 2 exactly same processes with and without the use of Optimoroute. MARCH 2020 VS DECEMBER 2020 OPTIMOROUTE NO YES NUMBER OF PRESENTS 300 300 TEAM MEMBERS 7 1 NUMBER OF DRIVERS 3 3 DELIVERING DAYS 7 3 As you can see from the comparison above, not only have we saved the costs for drivers by decreasing the number of days needed for delivery, but also, having only one member of our team involved in the whole process, we have freed 7 working days of our 6 employees so that their time can be used in a more efficient manner. Optimoroute saved our money and time by simplifying and efficiently managing process that used to be time and energy consuming.

For the use of Optimoroute software no special technical knowledge is needed, other than the simplest knowledge of excel. The best thing is, after you import all the data, choose number of drivers and optimize the route, you are able to print routes for each driver, but even better, you can import the routes into their Google maps so the only thing left for them to do is drive!

I didn't find any downsides of OptimoRoute software.

It radically changed the way we plan our deliveries. Easier for everyone, fast to get information for all as to WHERE our tucks are.

Ease of use, very little training needed. One can be up and running in less then an hour. Nice to be able to track the trucks live and to see the history vs the planned schedule

Doesn't take into account the actual traffic. If you let the system plan your routes, the drivers will get mad. Can't link a document to the delivery lines so the drivers can't have the clients confirm the deliveries.

Easy to manually route our workers daily route, we use this software to route our sign install crew to maintain damaged sigs in the council network.

If there is a duplicate location to have an option to highlight it in the list below the map.

I have to say without a doubt this is an incredible piece of software. I run a pest control route. The software I was using had terrible routing. I found this and it was a total game changer. Fast Forward a couple months, I found a better pest control software that had better routing so I swapped. Now Optimo Route is still way ahead of my newest pest software but not so much I needed both. If it were able to integrate with my software, I would happily pay the extra cost. My new software doesn't notify customers when I am on the way. Optimo does a much better job of scheduling several days in advance.Anyway, I kept up with the subscription for several more months because I was excited to see how they progressed. And man have they done that.

Produces very accurate routes as well as timelines.Allows for specific scheduled appointments and routes around them.Not cost prohibitive.Notifies customers when you are on your way with realtime tracking.

I wish it had an "avoid highways" selection.

It has been a great time saver with determining where my drivers are delivering to. All said, it has made this section of our business more efficient.

It's great when you have multiple drivers and territories. It's easy to look at the details of each account, add notes, and move things around to your liking.

Sometimes the routes don't make sense and I end up having to manually fix the route.

Customer support was prompt and very helpful, and now it's been very stable and useable. Waiting for some additional features and better transparency/tuning options for route creation, but overall very happy. Excellent value for the money - and the existing feature set is still as good as or better than most of the others we looked at.

Software provides powerful routing that does everything we need - full weekly planning with the ability to to manage multiple vehicles.

Learning curve is a little bit steep and there are a few counterintuitive user interface things that bit us before we got used to it.

Ability to import easily, or manually add. Locking feature for after routes are sent when you need to add new orders in is nice too.

No ability to have a "return to store" for driver's lunches. Currently you can schedule a lunch, but not at the depot, so we have to add in a "stop" for their lunches.

It has made my job easier and faster which is great.

When we have a large number of files to distribute to our agents Optimo can create trips quickly. Being able to see the routes of the files on the map.

Sometimes the trips are not evenly distributed between agents and cannot see why Optimo has plotted them so unevenly. We print out the map of the routes so would like the option to change the colour for each agent as some colours do not print well and make it hard to see. As this is an American product it can be frustrating when an address is not recognised in particular the RD (rural delivery) addresses are not recognised.

I create multiple routes daily for different locations - no routine stops at all. Optimo Route allows me to import waypoints, populate routes and distribute those routes to my drivers quickly and accurately.

I wish there was a way to create a Custom Excel Export - where I can define which columns of information I need exported and maybe even customize the format so I don't have to format the file for my unique application. I'm not saying what's available should have anticipated our specific needs, only that I wish this feature was available.

great software havnt found anything that does what it does for the price

Like the fact that i can add drivers with a couple of clicks and separate a large list between multiple drivers along with changing there start and stop locations

its hard to move single stops between drivers without being very careful

I really appreciate the ability to balance or not balance routes by volume or working time, as well as the ability to set a duration per stop. I also like the visual timeline representation per route and the ability to set a volume limit per truck. I do not use the gps tracking capability for drivers so I am not able to provide details about that functionality.

I do not like that you cannot customize the information needed when you export routes for printing in excel. I also have not found a way to add bulk information, such as Time Window, to all orders in a day. As far as I know, if you are importing information from a file (such as .csv) and that file does not have Time Window included, you have to go back and add that information per order. If OptimoRoute does have this option, it is not intuitive. Again, I have not used the gps functionality so I have no feedback for that aspect.

our experience has been excellent and we are sure that using it fully will make it even better.

Optimo, for us it has been the key in our growth of our operation and it keeps costs low, it is an easy program to adapt and above all it has helped us a lot in the last mile.

They are missing in the driver's application, the proof of delivery of the packages, as well as the photograph and that the client who receives signs.