So positive! Rep is my life line with the software, and it eases the pain of procurement for a 90+ location company.

The customer service that comes along with this software is truly its best asset. However, software wise, it's very easy to add/delete/audit/organize inventory.

The software can be a little tedious and granular when reproducing bulk orders for more than one location. Provided this feedback to the support team and they've ensured they've taken it back to the developers.

I like the ease of use. It's nice having multiple options with purchasing from various vendors.

I do not get tracking info until the day the item is going to be delivered. I would like tracking as soon as possible.

Order was a manual process for me. It required frequent updates, manual catalog additions, and manual catalog maintenance. Reporting was not accurate for financial analysis, it was not always user friendly due to the search function on the catalog, and in the end, it did not help us control our spend. It was helpful for updating budgets, made it easier for accounting due to the invoice process, and helped users buy on one platform (for the items they could find).

This software made it easier for our users to buy what they needed in once place. Otherwise, we would have had to make separate accounts for different vendor websites.

The substitution preference "when savings is available" was not a very good option. It led to users receiving lower quality or even completely different products than what they ordered initially. The search function made it very difficult for people to find items already in the catalog. When people are purchasing off the catalog, they are unable to see organization preferred items. As the procurement team, we wanted to see other options not in the catalog that we could potentially buy from new vendors, so we can compare price differences on the platform. If we do not like to rely on the when savings are available, it puts the stress of sourcing on us and makes it very manual.Reporting is also not always accurate. An example is with prices for items. We received a report that showed us potential savings if we switched to a certain product from a different vendor for our items in the catalog. However, this report did not include units in the analysis. So the report would say that we would save money by switching from a bulk product to a product with less units in the pack, which would be cheaper overall, but not more cost effective if you look at cost per unit.

This has allowed me to put some ordering responsibility on department heads themselves. Not worrying about office supplies has allowed me to create real cost savings for our organization. Also no more credit card statements to balance so bonus points for that.

This software is intuitive and customizable for your application. We don't have a company cc, so this is our go-to web sourcing program. It has easy product uploads and can source from virtually any web-store.

Product upload does require a link to the specific product needed. This can get tricky with drop-down selections like clothing size or hardware specs. These always take longer to process.

Overall it's been a great transition into using this streamlined software. There have been a few bumps in the road, but that's how companies get better! Customer Service is always outstanding - very responsive & knowledgeable!

That I can compile my own product lists, specific to my locations needs. But I also enjoy that I can see what others in the company have ordered/added to the product list because it can give me ideas.

That the pricing doesn't update consistently, so I find myself checking prices over multiple items to ensure we are getting the best price. I thought the system was supposed to do something like that already, but as a User only, I've already explored all the things I can and cannot do. Items also don't update from being out of stock. I also have had issues with the substitutions - like why would you sub Plastic Bowls when I definitely ordered Paper Bowls? If I had wanted plastic bowls, I would have ordered PLASTIC!