Order.co
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Most Helpful Reviews for Order.co
1 - 5 of 102 Reviews
Taryn
Food & Beverages, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Simplified Office Ordering
Negotiatus is a huge time saver for me. It puts all of my products in one place, so re-odering is so easy. Returns are no longer a hassel, all I have to do is submit a ticket and Negotiatus takes care of the rest. Our finance team also loves Negotiatus, because all our purchases come in one invoice.
PROSAs an office admin at a bustling office, Negotiatus has been a true lifesaver. Negotiatus finds us the best prices and gets the products to us quickly. It keeps all our costs in one place, which save me so much time! I no longer have to spend hours sourcing receipts from different vendors. This keeps not only our staff happy, but also our finance team. In addition to saving me time, Negotiatus is a breeze to use. It acts as an extension, so I can order products from any website I choose. It also saves all of the products I purchase, so it's simple click to reorder products. Their support team, is friendly, customer service oriented, and always quick to assist. If I ever have a question about a product or want to submit a return, I can submit a ticket directly through their website and their team emails me back the same day with information or a return slip. I would recommend Negotiatus for all office admin who are looking to simplify their weekly ordering process and save time.
CONSI currently have no issues with Negotiatus.
Shawn
Non-Profit Organization Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2021
Review of Negotiatus
As with all rollouts, it was difficult in the beginning as there is alot to learn. But, now everyone is accustomed to the process and appreciates all of the record keeping features.
PROSI like the ability to categorize purchases and run reports to show staff the expenses each month. The staff also like having the itemized listing for record keeping and it reduces the inquiries to the accounting team.
CONSThere is alot to learn in order to use it efficiently and effectively. Would have appreciated more training for administrative team to easily use the various functions.
Reason for choosing Order.co
We weren't using any products previously... just good old fashioned paper requests with signatures for approvals and then keeping paper copies. I don't recall if the names of the other products that we looked at.
Vendor Response
Hi Shawn, Thanks so much for taking the time to write us a review! We're so glad to hear that our reporting functionality is making your team's life easier! Also, thank you for the feedback about the learning curve. Our team is currently focusing on optimizing our training process to make sure the transition process is as seamless as possible!
Replied July 2021
Jackie
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2023
Sufficient product for smaller businesses, needs improvement on purchasing control and sourcing
Order was a manual process for me. It required frequent updates, manual catalog additions, and manual catalog maintenance. Reporting was not accurate for financial analysis, it was not always user friendly due to the search function on the catalog, and in the end, it did not help us control our spend. It was helpful for updating budgets, made it easier for accounting due to the invoice process, and helped users buy on one platform (for the items they could find).
PROSThis software made it easier for our users to buy what they needed in once place. Otherwise, we would have had to make separate accounts for different vendor websites.
CONSThe substitution preference "when savings is available" was not a very good option. It led to users receiving lower quality or even completely different products than what they ordered initially. The search function made it very difficult for people to find items already in the catalog. When people are purchasing off the catalog, they are unable to see organization preferred items. As the procurement team, we wanted to see other options not in the catalog that we could potentially buy from new vendors, so we can compare price differences on the platform. If we do not like to rely on the when savings are available, it puts the stress of sourcing on us and makes it very manual.Reporting is also not always accurate. An example is with prices for items. We received a report that showed us potential savings if we switched to a certain product from a different vendor for our items in the catalog. However, this report did not include units in the analysis. So the report would say that we would save money by switching from a bulk product to a product with less units in the pack, which would be cheaper overall, but not more cost effective if you look at cost per unit.
Reason for choosing Order.co
Coupa was very expensive, they charged by user. We have a lot of users, and as we grew, it was not a cost effective solution.
Sonia
Wholesale, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Huzzah
I like the ease of use. It's nice having multiple options with purchasing from various vendors.
CONSI do not get tracking info until the day the item is going to be delivered. I would like tracking as soon as possible.
Vendor Response
Hey Sonia! We really appreciate you taking the time to review Order.co. We're so happy to hear that you are finding the platform easy to use. You can see all tracking information in the "Order Tracking" dashboard on the Analytics page. Hopefully utilizing that dashboard could help you better understand the shipment statuses of your orders far in advance. You'll also be happy to know that we're actively improving our tracking information notifications, and you should see some significant improvements soon. We're excited to continue working with you and thanks again for taking the time to review us. Best, The Order.co Team
Replied February 2023
Cala
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Functional. Simple.
As titled, it is functional and simple. I'm not sure what else I would need from a service like this.
PROSOrdering from one platform, where I can save frequently needed items, makes managing inventory for the store a breeze. Adding items that aren't within the system is simple as well and I've never had an issue.
CONSShipping times take longer than going directly through Amazon at times. Still quick enough, with ordering products well enough in advance. This would be the one minor setback. If you were in a rush to get something shipped asap, it could cause an issue. If you are organized with your inventory, this won't be an issue.
Vendor Response
Hi Cala, thanks so much for taking the time to leave us such a positive review! We're so happy to hear that Order.co makes purchasing and managing inventory a breeze! Feedback like this goes a long way, we're really grateful. We're sorry to hear that, occasionally, delivery takes longer than anticipated. We encourage all users with time-sensitive orders to make a note of the time constraints in the "shipping preferences" section on the checkout page. Leaving that note for our team will help us troubleshoot any delays. The Order.co team is excited to continue working with you and your organization, and thanks again for the kind review. -The Order.co Team
Replied February 2023