So positive! Rep is my life line with the software, and it eases the pain of procurement for a 90+ location company.

The customer service that comes along with this software is truly its best asset. However, software wise, it's very easy to add/delete/audit/organize inventory.

The software can be a little tedious and granular when reproducing bulk orders for more than one location. Provided this feedback to the support team and they've ensured they've taken it back to the developers.

I have realized that by using order.co, it is much easier to have multiple vendors and it is very easy to monitor the orders placed by vendor and then to track items received by each vendor.

My favorite part of order.co is the customer service. If there is an issue, it is so easy to contact customer service and they are very quick in solving the problem. And if it is a user error issue, they teach me out to correct my problem and how to not let it happen again in a way that helps me and supports me.

It is somewhat difficult to find products that I need based on the search parameters. Sometimes there are items available for what I need, but because I do not use the proper search terms or a different word for the item I cannot always find it quickly.

Not great, there is a lot of redundancy and communication is rough.

It's intuitive. Just the fact that I have to complete 40 characters shows that there is no understanding of user experience.

It's a shopping website, there isn't much that is needed

Overall, I believe that Order.co is a very useful software that should be tried by companies who need a convenient and useful way to efficiently order supplies. There are some features that can be improved on, but it works very well for all your ordering needs.

I appreciate how all items our company uses from various vendors can all appear all in the same place. Order.co makes adding our own items from vendor sites very simple and fast. It makes purchasing items very convenient.

There have been times where a selected item is said to be delivered from a specific vendor, then without notice it changes vendors and charges us a fee for not meeting the minimum requirements for free shipping. It can be misleading this way, and has caused confusion in the past. However, the customer service team at Order.co is very friendly and kind enough to resolve the issue as soon as possible.

It does make things easier.

That I can do all of my supplies and ordering from a central location.

That it is such a process to add stuff and that tracking is not great.

There is more accountability form users for their orders. That's a plus.

My vote is still out. easiest part is ordering thru google chrome.

linking of vendors has been slowsubstitutions are not the best product and are slow to get and may not be the right replacementorders in general take too long to process.

I receive parts and materials to get the jobs done. I receive great service and experience with your highly engaged support team regularly. I appreciate it!!

Features are easy. I love the icon on my home page to easily add products to my cart and list.

Order.co is highly used by many people across the business. I do not have any complaints with Order.

Very professional group of staff, however customer service need lots of improvement.

You can see all your previous orders and/or re-order from the list.

You cannot track an item even if it's unavailable. There should be a section that tells the customer what is going on with their order.

I see the benefit, but sometimes it's not the most efficient way to get what the team needs.

Once an item is added to Order is easy to order and allows for me to approve the needs of our team.

The company changed its name and talking about purchases is really confusing with the name "Order". I wish they hadn't chosen to change.

Great platform

It’s easy to purchase and add new products.

Replacements, customer service use to be better

My overall experience has been awful. This platform is stressing me out and giving me so many issues. I feel like we are wasting money every month on our subscription, I'm happy we signed on at a time that guaranteed us our subscription fees back if we don't like the service. You guys have not saved me any money and have only cost me money and time.

I like being able to purchase from several different vendors all on one platform and have one invoice weekly to give to accounting rather than a couple dozen.

Your substitution preferences cause us to purchase items for 2-8 times more what I had originally selected. If there is an issue with an invoice, I feel it's impossible to get help. You have items mislabeled causing there to be one item expected to be delivered but a different item is delivered. On top of that, it will cause inventory issues because my records will show I should have ___ amount of an item when I don't. Order tracking is overall okay, but there's some items I have yet to receive tracking for. When I don't receive tracking for an item and it has not been delivered, Obviously I don't want to pay for it... yet I have invoices that still need to be taken care of. If I am using your google extension to plug the exact item I want, why is it substituting items that are SO far off.

Negotiatus allows us to set, track and manage our office supply, equipment and snack budgets across 10 offices. The analytics dashboard helps us dive deeper into how we are spending our budgets and reallocate as needed.

Due to our unique cost centers and budgets, the my products section is my least favorite feature. Currently we see products across all cost centers and users. I would love to see this section tailored to be user specific! Negotiatus is great at taking feedback and making improvements to the platform to improve the experience. I am eager to see what improvements will come to this part of the software.

Consolidated billing for multiple locations

Easy to consolidate invoicing Able to complete 1 order for multiple vendors simultaneously Support is responsive

Wish there was better reporting regarding substitutes/alternatives ("savings" number is a bit subjective and the team has trouble backing up what that number represents) Canceled orders often take some time to realize that they have been canceled and resubmit them

I find this system very useful and would recomend a business to looking into this software.

This software is very user friendly. The system remembers previous orders, making it extremely easy to reorder items. I like that I can choose items from a company like Staples and Order will negotiate the best prices.

The solftware could be improved by an easier tracking of ETA of said product.

Now I understand my income and expenses more clearly.

The interface is very simple and understandable. Even when I first started using the software, I immediately grasped it.

The images of some reports are not very nice. I think it should be more detailed.