Orderhive Software


 

Orderhive is a cloud-based order management system designed for small online retailers, wholesalers and distributors.

With Orderhive, retail users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time updates about their business via a reporting and analytics feature.

Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.  

The system features integrations with a variety of online stores, such as eBay and Amazon and e-commerce solutions, such as Shopify, BigCommerce and Magento.

Orderhive is priced as a monthly subscription available in different tiers based the number of channels and users on the system and the features required.

 

Orderhive - Analytics
 
  • Orderhive - Analytics
    Analytics
  • Orderhive - Inventory management
    Inventory management
  • Orderhive - Multi-channel integration
    Multi-channel integration
  • Orderhive - Order management
    Order management
  • Orderhive - Dashboard
    Dashboard
  • Orderhive - Shipping management
    Shipping management
Supported Operating System(s):
Web browser (OS agnostic)

161 Reviews of Orderhive

 

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Software Advice Reviews (1)
More Reviews (160)

Showing 1-1 of 1

Neil from cooleasy.co.uk
Specialty: Plumbing & HVAC

April 2016

April 2016

awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy of use and the helpfulness of the support staff

Likes Least

sometimes find the portal a bit slow but it acceptable

Recommendations

i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen

 
 
 
Showing 1-20 of 160

Regina from Freelancer

July 2018

July 2018

There are a few issues experienced in the software but Reshma was able to help me with it.

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Pros

Not sure yet as I am only in the process of learning the software and it's features. But I like the interface as of now

Cons

It loads slow and some changes we did are not saved. We have to redo them all which took extra effort.

Review Source: Capterra
 

Brian from GSC

July 2018

July 2018

Superb Customer Service and a Great Online Inventory Management System

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Pros

Superb Customer Service provided by Support team at Orderhive. By itself, Orderhive is a great online inventory management system which allows for automation of inventory tracking. What stood out was the excellent support by Orderhive support staff.

Cons

RFID linkage is not available, but it will have to be the next step in advancing Orderhive to allow for even more automation in the tracking.

Review Source: Capterra
 


July 2018

July 2018

Great New order management App with superb potential

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A streamlined order management and processing system so we can efficiently get orders out the door.
Stock management to allow us to keep stock levels correct in our warehouse and if we used accross multiple channels i.e. ebay amazon and our own website.

Pros

Very cost effective app that has great integration with Bigcommerce to allow us to efficienty mange stock and process our orders.
Currently running to versions V1 and V2 the simplicity and ease of use of V2 is great (currently in Beta) but still, V1 gives you all the daily features you need, like editing orders shipping and stock management.
Support is amazing. Allways on hand through the chat interface, they are very responsive even in the middle of the night.
Very welcoming to ideas and suggestions for improvements to the system and are lightning fast at adding new features.

Cons

Having gotten used to our previous system they do need some automation to reduce button clicks.

On the cards for development but still not available are Rules system for automating selecting shipping methods.

Really need a template system to allow creation of our own packing slip/delivery notes and invoices.

Would love a template system for emails being sent to customers

Review Source: Capterra
 


June 2018

June 2018

Great inventory management software

Ease-of-use

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Pros

Feature rich and a very simplified user interface, yet packs alot of advance functions. Able to pull customized reports and check inventory logs to a great detail. Shruti from Orderhive also provides very good and attentive customer support.

Cons

Being a cloud based app, sometimes it lags when inputting large amounts of data. Also, syncing between different programmes using APIs may have delays, something e-commerce business with sensitive inventory controls might face issues with.

Review Source: Capterra
 

Jenna from GoldSilver Central Pte Ltd

June 2018

June 2018

Good functionalities but had to learn how to navigate around in the first place

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convenience, as it can be integrated with my Xero and Woocommerce. However, cancelled orders through woo commerce can't be reflected on Orderhive.

Pros

A lot of features and functionalities. Easy to integrate with other software as well.
Stock manual log was convenient and easy to trace, data updates like google sheets as well.
Reporting is also straightforward.

Cons

To change the stock count, i can't go into the menu log and change then hop on to the next product. I had to constantly go back to the main inventory page to click on the next inventory which is cumbersome.

Review Source: Capterra
 

Marine from Luckysupply LLC

June 2018

June 2018

Using it for a year, it works for me great!

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Pros

Its easy to understand and learn, price is great too! Even for people who are not into bookkeeping !

Cons

I cant say what I like least, but I will be happier if it will have exchange rate feature. Because I buy my supplies in Euro but sell in dollars. So if I have items for a long time unsold, their value changes with changing of exchanging rate

Review Source: Capterra
 

Daniel from DIY BBQ`

June 2018

June 2018

Huge time saver and great support from customer service.

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Pros

Software is very user friendly and fits into my work-flow very nicely. I feel that the drop-ship feature (email) that the software is the easiest and fastest that I have used.

Cons

Wish the software included a product push to different channels out of the box but you can add this feature with orderhive plus. I will making the upgrade soon but wanted to get the feel for the software first.

Review Source: Capterra
 

Travis from Nox Lux
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Excellent, positive, easy to use, with great support.

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Accurate inventory, a single location to process orders from, better rates on shipping labels, and a smooth process to actually process our orders.

Pros

The interface is clean and easy to understand. Work flow is smooth and quick to process. Most things are readily apparent. Support has been above and beyond. I have had a flood of question as I try and integrate their system with ours, and they've been there every time. I cannot say enough good things about the Orderhive team. Their product does exactly what they state it will do, but their support staff has really won me over.

This software has resolved inventory issues that have been plaguing our organization for months, without the need to implement multiple fixes or plugins to achieve our goals. A simple one-stop shop for these woes.

Cons

I wish more things were customizable without hitting Orderhive plus. That being said, this falls under the wish list category. Software works and does as advertised without add-ins.

Review Source: Capterra
 


June 2018

June 2018

Still impressive after a year

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Efficiency and live tracking of inventory products.

Pros

Very simple UI interface and yet able to track orders to great details. Utilising this for company purposes and till today, very satisfied. Customer support is top notch too. Special compliments for Shruti, who has been assisting in my account. She has been meticulous and transparent, providing clear guidance in resolving questions.

Cons

Recent upgrade to Orderhive 2.0 was not implemented properly, with lack of customer notifications and interface manuals. Otherwise, glad that there still is continuous improvement.

Review Source: Capterra
 

Omar from Recruitment

June 2018

June 2018

The software is good to use but its slowness is a killer

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Pros

- The interface ease of use and its functionalities.
- the ability to limit users by the permission tree.

Cons

- The slowness since the data centers are located in the US. Not everyone lives there :)
- The ability to manage shipments statuses manually.

Review Source: Capterra
 

Mark from WGIT

June 2018

June 2018

Support was fantastic. customer service agent got me on Skype and we sorted the issue together real fast..

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Pros

Problem was at our end with conflicting software.. I forgot to switch off the other software we were running to alter the Quantities.

Cons

That you don't have a Listing Manager.. I know it's a lot of work but if you did your system would be complete.

Review Source: Capterra
 

Tierra from Arts & Crafts Store / Packaging and Containers
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Love, Love, Love!

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Pros

Tracks inventory across several platforms, saves me so much time and money. Prior to this service, I was wasting lots of time and money by not being efficient with my inventory, and I didn't even realize it.

Cons

Pages are slow to load and glitchy. Often times, I have to keep refreshing pages which leads to a kink in productivity

Review Source: GetApp
 

Lynda from Homelea Lass

May 2018

May 2018

Easy and streamlined

Ease-of-use

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Pros

How it integrates all my online stores and makes shipping orders a breeze. My product quantities are always up to date now! The customer support is fantastic.

Cons

The help articles are hard to understand because they're full of grammatical errors. I'd love to have it integrate with Square as well.

Review Source: Capterra
 

Herson from 10x Rank SEO | Digital Marketing Agency

May 2018

May 2018

An excellent option to manage an online store! I'm just Loving it!

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All in One! that's what it is! just a few tweaks to be perfect!

Pros

The great UX friendly and easy to use!
If you want to manage warehouses, transfer inventory, make wholesale purchases and everything you would need to make your e-commerce business succeed, this great app is for you!

Just need to add more advanced filtering options in the dashboard and in the storefront and will be PERFECT!

Cons

The app doesn't improve the UX in the storefront, if you can do that, it would be AWESOME!
The UX in the dashboard is phenomenal, but you should consider to include the storefront UX enhancers

Review Source: Capterra
 

Jonathan from Eightcig LLC

May 2018

May 2018

SCAMMERS! Orderhive Scammed Us For Custom Work - Promised us a refund and didn't deliver either

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We learned never to do business with a company we cannot visit locally.

Pros

I can't think of anything positive about this software, other than the fact that it's good for small companies that have basic inventory management needs.

Cons

We asked Orderhive to perform some custom work to which they provided a 90 day timeline of completion. There was very little communication kept during this time. After 120 days had passed they stated they still had not completed the project after avoiding my attempts to communicate with them for weeks. I was directed by the company to cancel the project and get a refund for any work that had not yet been completed. We paid for the work and they promised to refund. We tried contacting them for weeks and they kept telling us they would do it soon. It never came and we've never been refunded.

Review Source: Capterra
 

Suzanne from Boutique Waga
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

The customer service is amazing ! I never see that !

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It's a very affordable way to manage different inventories coming from different warehouses.

Pros

They answer in few minutes and always find a solution for us. Thanks a lot team for your patience and your help. The software is connecting to all warehouses and marketplaces which is very useful. Easy to use.

Cons

Poor documentation...BUT a very efficient customer service ! Inventory adjustment should be improve. We should not change directly the quantity but have another column to put adjustment number and put a comment why we adjust it. It is important to keep the reason why we adjust the number. It would be very useful for the physical inventory. Also, when we do a physical inventory in our warehouse, we should be able to freeze the quantity at a specific date.

Review Source: Capterra
 

Marina from Education Management

May 2018

May 2018

Very easy inventory management tool and excellent customer support

Ease-of-use

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Pros

It was easy to integrate multiple selling channels. Customer representative assisted on every step to make sure that integration went smoothly. Software works flawlessly and inventory levels update super fast on all channels. When we have any issue it's easy to get help from OrderHive team.

Cons

At first I wished it would let us feed lower quantities to some channels to avoid the risk of overselling hot products. But later when I saw that inventory updates very quickly the need for such feature was no longer desired.

Review Source: Capterra
 

Bill from 1HF - One Human Family LLC

April 2018

April 2018

Great value and does exactly what we need!

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When someone places an order on our eBay store, Amazon MCF automatically fulfills it. This is worth it in itself.

Pros

Value. The price is right when compared to similar tools. Just do a simple price comparison and you will come to the same conclusion.

Cons

We've had a few hiccups, but I think that's part of getting it set up properly. When issues do arrise, the customer service members take care of them promptly.

Review Source: Capterra
 

Imran from Amedeo Exclusive
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Simply the best! No other words can explain this app!

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Pros

The Functionality. The Response Time. The Customer Service. The Price. Basically there is not one this I dont like...I like everything about it!

Cons

Up till now there is not one thing I dont like about this software, everything is great, and im hoping to use it forever :)

Review Source: Capterra
 

Shahzad from Silk Avenue

April 2018

April 2018

Its Good

Ease-of-use

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Pros

Easy to use, support has been great by staff, as a new user whenever I needed help they were quick to respond. Most of the time I contacted DIP and he has been great.

Cons

Sometimes it's slow to use, but most of the time it works with fine speed.

Review Source: Capterra