Orderhive Software


 

Orderhive is a cloud-based order management system designed with small online retailers, wholesalers and distributors in mind.

With Orderhive, users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time insights into their business via a reporting and analytics feature.

Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.  

The system features integrations with a variety of online stores, such as eBay and Amazon, and e-commerce solutions, such as Shopify, BigCommerce and Magento.

Orderhive is priced as a monthly subscrption available in different tiers based the number of channels and users on the system, and the features required.

 

Orderhive - Analytics
 
  • Orderhive - Analytics
    Analytics
  • Orderhive - Inventory management
    Inventory management
  • Orderhive - Multi-channel integration
    Multi-channel integration
  • Orderhive - Order management
    Order management
  • Orderhive - Dashboard
    Dashboard
  • Orderhive - Shipping management
    Shipping management
Supported Operating System(s):
Web browser (OS agnostic)

121 Reviews of Orderhive

 

Start your review of Orderhive

Click to start
https://www.softwareadvice.com/scm/orderhive-review/
Software Advice Reviews (1)
More Reviews (120)

Showing 1-1 of 1

Neil from cooleasy.co.uk
Specialty: Plumbing & HVAC

April 2016

April 2016

awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy of use and the helpfulness of the support staff

Likes Least

sometimes find the portal a bit slow but it acceptable

Recommendations

i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen

 
 
 
Showing 1-20 of 120


November 2017

November 2017

Good Price, Very Slow and Technical Glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive.
Positive is also that it supports Multi-Currency and shows the customers country in the order overview.
Support replies usually within the day via email or skype.

Cons

When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page.
And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order.
What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view.
If you want to get your customized features, you have to pay one year in advance.

Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already.
After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet.
The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive.
We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.

Review Source: GetApp
 

Chad from Wellness Media

November 2017

November 2017

Support was excellent, very helpful and quick service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the bundling capabilities of the software, makes it very convenient to track current stock levels accurately

Cons

I would like to see expanded reporting functions, specifically sorting the base level products by category with regards to monthly sales

Review Source: Capterra
 

Sean from Digital Converters

November 2017

November 2017

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Cons

Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

Review Source: Capterra
 

Luiz from CM Compressor LLC

October 2017

October 2017

pretty good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cheap freight, multiple channels, invoice and labels in the same place, good assistance... I been using for 3 days only so I hope there is more good stuff to come.

Cons

Not been able to update the invoice number over 999, not been able to ship overseas and most importantly not been able to use more the one type of invoice without having to open another account I operate multiple channels, but all the goods comes from one supplier which I dont want to show to my customer, if this could be fixed then this app would be badass

Review Source: Capterra
 

Sven from ZÜS Tennis

October 2017

October 2017

Excellent customer support! Lots of integrations. Quick syncing. Great value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you.
The real time sync and multitude of integrations is excellent.
Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find.
Having the ability to request Custom Features at a reasonable cost is another plus.


Cons

Need to be able to ship multi-package shipments and Bill Third Party.
Ability to Edit shipped orders that have not been invoiced.
Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.

Review Source: Capterra
 

Aleksandra from Preloved Bazaar

September 2017

September 2017

Amazing customer service, great value for money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fantastic price especially for the small business owner like myself, customer service is very responsive and quickly finds solution to my requests, easy to use, good functions and features.

Cons

I am definitely missing the SKU numbers on the orders overview page.
The search function could work better - it only shows the first page of the results.

Other than that - great product!

Review Source: Capterra
 

Claire from Shot Tower Studio

September 2017

September 2017

Straight-forward interface and helpful customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a small business I was looking for a management system which streamlined my business and freed up my time as much as possible. Orderhive has a user-friendly interface which allows me to connect the main selling platforms that I use. The support team have been excellent at answering my queries quickly and working with me to produce invoices which match my branding requirements. I can now send invoices to customers with a few clicks.

Review Source: Capterra
 

Susan from Spiral Dance Glass
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Best Customer Support Ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to merge my eBay & Etsy accounts will allow us to grow our business

Pros

Excellent Inventory Syncing Software at a fantastic price, especially for a small business owner like myself. Customer support is outstanding, normally answering within a few minutes of a request.

Cons

Wish there were more tutorials but as I said, customer support is quick to answer any question I have and If I can't do something they take care of it for me.

Review Source: Capterra
 

Tay from Briar Gate Charms
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Lots of functionality in the software - well thought out. V easy to download listings from Etsy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to update fields especially batch processing.

Pros

Great for utilizing the new SKU feature in Etsy. Also lets me finally put a proper valuation on the inventory.
Outstanding Customer Support staff - very responsive especially when you want to do something but don't quite know how to tackle it. Very patient.

Cons

Some things are a bit obscure if you aren't totally used to Inventory Management. I had to read up on their Knowledge Base to learn about some features of how to manage inventory.

Review Source: Capterra
 

Keith from StarkPower
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Product, Service, and Experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are now organized and with a very affordable product that works.

Pros

Very easy to use, all the features we need, and the best support.
Ease of Use
Integrates with Woocommerce
Inventory Management in one place
Quickbooks Integration

Review Source: Capterra
 

Eric from SYNEK

August 2017

August 2017

Solid order management software with comprehensive integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome order management integration to help support our multi-channel sales strategy.

Pros

The number of integrations that Orderhive actively manages is astounding, and we have run into very few issues with them - very well maintained.

Cons

We're a US based company and they are India based. The timezone and communication challenges, especially during setup, can be very difficult.

Review Source: Capterra
 

Rob from Be My Bear Limited

August 2017

August 2017

A great product with amazing support and all at a fraction of the price of their competitors!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great features and functionality
Fast and friendly support
Problems resolved quickly
Continually improving

Cons

A few quirks with the system to get used to / work around
No simple path to customisation (i.e. one off fee) - the only option is to upgrade to the costly Orderhive+ plan.

Review Source: Capterra
 

Johnson from EH
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

User friendly interface, cost is reasonable, software continuously improve almost in daily basis.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost effective, easy to use, good functions and features, friendly and helpful customer service.

Pros

They listen to their customers and continue make improvement to their software. We've been Orderhive customer nearly a year now, many functions and features have been added. Keep track of inventory, order process, retrieve information, reporting, pricing structure, tagging, shipping, return and etc. are pretty straight forward and well design.

Cons

- Unable to edit approved invoice
- Unable to print return invoice and credit memo

But again, they are making improvement almost in daily basis so I am pretty sure those functions will be in shortly.

Review Source: Capterra
 

M.Cagan from Chimoda

July 2017

July 2017

Best of the best for the value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Now I can control my stock across all my sales channels (Etsy,Amazon and eBay), I think no other product will offer this service for this price range

Pros

- Integration with almost all of the Marketplaces (etsy,amazon,ebay etc.)
- Great value for the money (I have tested almost all the competitors)
- Very fast Customer support

Cons

-Variation products management could be better
-Minor tweaks needed
-You can update your items only 4 times a day

Review Source: Capterra
 

Matt from AmPet Products

July 2017

July 2017

The best order / inventory management system I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My stock levels are now syncing correctly across channels and I can keep on top of everything I need.

Pros

The features included in OrderHive are reminiscent of a system much more expensive. Unlike a number of other systems, it just does what you need - syncs inventory across multiple channels, downloads orders and makes it easy to fulfil those orders.
I particularly like the order tracking feature where you can see the status of an order in the delivery process with updates from carrier tracking.
I am exceptionally impressed with their support team - they are responsive and helpful and nothing seems like too much trouble. Even if you want a custom feature or something tailored to your business they are willing to look at it and provide reasonably priced customisation.

Cons

Sometimes it is a little slow to load, but other than that I can't fault the program or support. Every time I have thought there was something I didn't like about the system the support team have either given me an alternative way of doing it or I have been going about it the wrong way.

Review Source: Capterra
 

Lakmal from Promo IT Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Stock and order management made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving lot of time managing stock, also with the mobile app can carry to the stock room and update stock

Pros

Easy stock management on ebay and Amazon
Great dashboard to see the orders and revenue
Details about returning clients
Great Customer support

Cons

Will be great if we can get interactive dashboard, where we can access report of all dashboard items.

Review Source: Capterra
 

Isabel from Zeus Living

July 2017

July 2017

I love Orderhive for our company's inventory management system - best part is the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.

Cons

I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.

Review Source: Capterra
 

Leanne from Sugar Shack Supplies
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

EXCELLENT CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saver! Keeps my inventory up to date.

Pros

EASE OF USE. I am saving myself 10 hours a week with this program and I don't even use all of the features.

Review Source: Capterra
 

Steven from Petduka V.O.F
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Awesome! Finally processes are working

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation!

Pros

It's just working awesome for our business. Our selling platforms like Shopify, Amazon, Ebay can be integrated easy. Also for shop owners without a lot of IT knowledge is fine to intergrate and to work with! Very great support as well, thanks!

Cons

It would be great if there were more rules to set. Like adding gifts to order, or adding flyers etc.

Review Source: Capterra
 

Philipp from Supremery GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fast and good support at all needs . Best software available for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time for other things

Pros

Customisationable for all needs. Fast and good support at all needs . Best software available for the price on the market

Review Source: Capterra