Orderhive is a cloud-based order management system designed with small online retailers, wholesalers and distributors in mind.
With Orderhive, users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time insights into their business via a reporting and analytics feature.
Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.
The system features integrations with a variety of online stores, such as eBay and Amazon, and e-commerce solutions, such as Shopify, BigCommerce and Magento.
Orderhive is priced as a monthly subscrption available in different tiers based the number of channels and users on the system, and the features required.
Neil from cooleasy.co.uk
Specialty: Plumbing & HVAC
easy of use and the helpfulness of the support staff
sometimes find the portal a bit slow but it acceptable
i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen
Miki from two little piggies
Tracks and maintains my inventory efficiently and also shows the profit for each products, generates reports, etc. The customer service team is the best ever, there to help you find solutions and answer any question you may have. They really go beyond their way to try find solutions for you.
At the moment it is unable to generate invoicing system for 2 different companies at once, but hopefully this will be sorted out soon.
Liam from Doggie Coats
I have found it excellent. Incredibly easy to set up, great customer service and everything is user friendly. Any problems have been dealt with immediately. I would definitely recommend!
RD from Spill Solutions LLC
Ability to customize for our workflows. Kitting, shipping labels can all be handled in the software.
Some basic accounting functionality missing with standard solution such as COGS feeding over to QB online
The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive.
Positive is also that it supports Multi-Currency and shows the customers country in the order overview.
Support replies usually within the day via email or skype.
When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page.
And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order.
What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view.
If you want to get your customized features, you have to pay one year in advance.
Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already.
After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet.
The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive.
We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.
Chad from Wellness Media
I like the bundling capabilities of the software, makes it very convenient to track current stock levels accurately
I would like to see expanded reporting functions, specifically sorting the base level products by category with regards to monthly sales
Sean from Digital Converters
Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.
Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).
Luiz from CM Compressor LLC
Cheap freight, multiple channels, invoice and labels in the same place, good assistance... I been using for 3 days only so I hope there is more good stuff to come.
Not been able to update the invoice number over 999, not been able to ship overseas and most importantly not been able to use more the one type of invoice without having to open another account I operate multiple channels, but all the goods comes from one supplier which I dont want to show to my customer, if this could be fixed then this app would be badass
Sven from ZÜS Tennis
Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you.
The real time sync and multitude of integrations is excellent.
Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find.
Having the ability to request Custom Features at a reasonable cost is another plus.
Need to be able to ship multi-package shipments and Bill Third Party.
Ability to Edit shipped orders that have not been invoiced.
Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.
Aleksandra from Preloved Bazaar
Fantastic price especially for the small business owner like myself, customer service is very responsive and quickly finds solution to my requests, easy to use, good functions and features.
I am definitely missing the SKU numbers on the orders overview page.
The search function could work better - it only shows the first page of the results.
Other than that - great product!
Claire from Shot Tower Studio
As a small business I was looking for a management system which streamlined my business and freed up my time as much as possible. Orderhive has a user-friendly interface which allows me to connect the main selling platforms that I use. The support team have been excellent at answering my queries quickly and working with me to produce invoices which match my branding requirements. I can now send invoices to customers with a few clicks.
Susan from Spiral Dance Glass
Employees number: 1 employee
The ability to merge my eBay & Etsy accounts will allow us to grow our business
Excellent Inventory Syncing Software at a fantastic price, especially for a small business owner like myself. Customer support is outstanding, normally answering within a few minutes of a request.
Wish there were more tutorials but as I said, customer support is quick to answer any question I have and If I can't do something they take care of it for me.
Tay from Briar Gate Charms
Employees number: 1 employee
easy to update fields especially batch processing.
Great for utilizing the new SKU feature in Etsy. Also lets me finally put a proper valuation on the inventory.
Outstanding Customer Support staff - very responsive especially when you want to do something but don't quite know how to tackle it. Very patient.
Some things are a bit obscure if you aren't totally used to Inventory Management. I had to read up on their Knowledge Base to learn about some features of how to manage inventory.
Keith from StarkPower
Employees number: 11-50 employees
We are now organized and with a very affordable product that works.
Very easy to use, all the features we need, and the best support.
Ease of Use
Integrates with Woocommerce
Inventory Management in one place
Eric from SYNEK
Awesome order management integration to help support our multi-channel sales strategy.
The number of integrations that Orderhive actively manages is astounding, and we have run into very few issues with them - very well maintained.
We're a US based company and they are India based. The timezone and communication challenges, especially during setup, can be very difficult.
Rob from Be My Bear Limited
Great features and functionality
Fast and friendly support
Problems resolved quickly
A few quirks with the system to get used to / work around
No simple path to customisation (i.e. one off fee) - the only option is to upgrade to the costly Orderhive+ plan.
Johnson from EH
Employees number: 11-50 employees
Cost effective, easy to use, good functions and features, friendly and helpful customer service.
They listen to their customers and continue make improvement to their software. We've been Orderhive customer nearly a year now, many functions and features have been added. Keep track of inventory, order process, retrieve information, reporting, pricing structure, tagging, shipping, return and etc. are pretty straight forward and well design.
- Unable to edit approved invoice
- Unable to print return invoice and credit memo
But again, they are making improvement almost in daily basis so I am pretty sure those functions will be in shortly.
M.Cagan from Chimoda
Now I can control my stock across all my sales channels (Etsy,Amazon and eBay), I think no other product will offer this service for this price range
- Integration with almost all of the Marketplaces (etsy,amazon,ebay etc.)
- Great value for the money (I have tested almost all the competitors)
- Very fast Customer support
-Variation products management could be better
-Minor tweaks needed
-You can update your items only 4 times a day
Matt from AmPet Products
My stock levels are now syncing correctly across channels and I can keep on top of everything I need.
The features included in OrderHive are reminiscent of a system much more expensive. Unlike a number of other systems, it just does what you need - syncs inventory across multiple channels, downloads orders and makes it easy to fulfil those orders.
I particularly like the order tracking feature where you can see the status of an order in the delivery process with updates from carrier tracking.
I am exceptionally impressed with their support team - they are responsive and helpful and nothing seems like too much trouble. Even if you want a custom feature or something tailored to your business they are willing to look at it and provide reasonably priced customisation.
Sometimes it is a little slow to load, but other than that I can't fault the program or support. Every time I have thought there was something I didn't like about the system the support team have either given me an alternative way of doing it or I have been going about it the wrong way.
Lakmal from Promo IT Solutions
Employees number: 2-10 employees
Saving lot of time managing stock, also with the mobile app can carry to the stock room and update stock
Easy stock management on ebay and Amazon
Great dashboard to see the orders and revenue
Details about returning clients
Great Customer support
Will be great if we can get interactive dashboard, where we can access report of all dashboard items.
Isabel from Zeus Living
Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.
I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.