Orderhive Software


 

Orderhive is a cloud-based order management system designed for small online retailers, wholesalers and distributors.

With Orderhive, retail users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time updates about their business via a reporting and analytics feature.

Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.  

The system features integrations with a variety of online stores, such as eBay and Amazon and e-commerce solutions, such as Shopify, BigCommerce and Magento.

Orderhive is priced as a monthly subscription available in different tiers based the number of channels and users on the system and the features required.

 

Orderhive - Analytics
 
  • Orderhive - Analytics
    Analytics
  • Orderhive - Inventory management
    Inventory management
  • Orderhive - Multi-channel integration
    Multi-channel integration
  • Orderhive - Order management
    Order management
  • Orderhive - Dashboard
    Dashboard
  • Orderhive - Shipping management
    Shipping management
Supported Operating System(s):
Web browser (OS agnostic)

146 Reviews of Orderhive

 

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Software Advice Reviews (1)
More Reviews (145)

Showing 1-1 of 1

Neil from cooleasy.co.uk
Specialty: Plumbing & HVAC

April 2016

April 2016

awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy of use and the helpfulness of the support staff

Likes Least

sometimes find the portal a bit slow but it acceptable

Recommendations

i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen

 
 
 
Showing 1-20 of 145

Marina from Education Management

May 2018

May 2018

Very easy inventory management tool and excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It was easy to integrate multiple selling channels. Customer representative assisted on every step to make sure that integration went smoothly. Software works flawlessly and inventory levels update super fast on all channels. When we have any issue it's easy to get help from OrderHive team.

Cons

At first I wished it would let us feed lower quantities to some channels to avoid the risk of overselling hot products. But later when I saw that inventory updates very quickly the need for such feature was no longer desired.

Review Source: Capterra
 

Bill from 1HF - One Human Family LLC

April 2018

April 2018

Great value and does exactly what we need!

Ease-of-use

Functionality

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Support

When someone places an order on our eBay store, Amazon MCF automatically fulfills it. This is worth it in itself.

Pros

Value. The price is right when compared to similar tools. Just do a simple price comparison and you will come to the same conclusion.

Cons

We've had a few hiccups, but I think that's part of getting it set up properly. When issues do arrise, the customer service members take care of them promptly.

Review Source: Capterra
 

Imran from Amedeo Exclusive
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Simply the best! No other words can explain this app!

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

The Functionality. The Response Time. The Customer Service. The Price. Basically there is not one this I dont like...I like everything about it!

Cons

Up till now there is not one thing I dont like about this software, everything is great, and im hoping to use it forever :)

Review Source: Capterra
 

Shahzad from Silk Avenue

April 2018

April 2018

Its Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

Easy to use, support has been great by staff, as a new user whenever I needed help they were quick to respond. Most of the time I contacted DIP and he has been great.

Cons

Sometimes it's slow to use, but most of the time it works with fine speed.

Review Source: Capterra
 

Irem from Startup Guide

April 2018

April 2018

easy to use, price is good in comparison to other

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I have spend a lot of time trying to find an inventory management software for my needs and orderhive ended up being the one. Specially the price/product match was really good.

I really like the simple use for orders. The unlimited warehouses and thee pricing tear are really useful

Cons

I guess it is still new and a developing product, there are features that would be good to have. But I think some are in development.

These are the things I like the least:
- tags are not added to the order exports
- stock transfer: be able to write the comment while making the stock transfer. cannot delete a transfer.
- adding the tag while making an order
- automatically tagging orders coming from woocommerce as the chosen tag

Review Source: Capterra
 

Amanda from Hygge Home
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Using OH has been helping a lot with managing our inventory

Ease-of-use

Functionality

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Pros

Easy to use, looks clean and simple, easily synced to our webshops (using woocommerce). The customer service is very fast respond and helpful!

Cons

Sometimes there's minor error. It doesn't affect the data, only the notification, however i hope you guys getting much better :)

Review Source: Capterra
 

Jason from GoldSilver Central Pte Ltd

March 2018

March 2018

Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Good Customer Support. Shruti assisted recently and the experience was good and thorough. Follow up was also done professionally and the extra mile was made.

Cons

Sometimes inflexible to amend the programme to meet the business needs. For instance, we would require personalized process flow and invoicing to facilitate the business but based on what I understand, this is not possible.

Review Source: Capterra
 

Moshe from ZFI Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great, just great! Their customer service is much better than other alternatives.

Ease-of-use

Functionality

Product Quality

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Value for Money

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- Inventory Sync across all marketplaces.
- Saved us money in operating expenses.
- Helped us reach higher ranks in many marketplaces including eBay and Amazon.
- Allows us to provide better customer service.
- Allows us to work with Drop Shipper with ease.
- Allows us to make better PO (since we know exactly how many products were purchased across all marketplaces).

Pros

Customer support: They have responded within few hours and was available on the phone / Skype whenever I needed them.

Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more.
It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers.

Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide.

Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything.

Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it.

My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.

Cons

In my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.

Review Source: Capterra
 

Maud from Chatr Wireless

March 2018

March 2018

Great software to keep track of your inventory when using Multi Channel to sell your Products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

peace of mind knowing where all my inventory is

Pros

The support is top notch, if you have a problem they are always there to assist you in a live chat and if they happen to be afk they get back to you soon.

The fact that this allows you to track your sales on amazon.com as well as amazon.ca as well as FBA for both countries is just what I needed. It does many other countries too as well.

It supports multi currency which is great when selling in different countries.

You are able to merge different SKU to a main SKU so they get tracked all under one main sku and your inventory is accurate.

You can also use this software to process orders that are not placed on amazon but you want to fulfill by amazon. It works perfectly.

Cons

There was a small glitch with the shipping pricing for Merchant Filled by Amazon, I raised the issue with support and it was fixed the next day.
I did not experience any other cons with this.

Review Source: Capterra
 

Minyee from Elevate Style Corporation

March 2018

March 2018

Works with Shopify, Prestashop, Ebay and Amazon without a hitch for inventory control in one place.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

Works with Shopify, Prestashop, Ebay and Amazon without a hitch.

Pros

Works with Shopify, Prestashop, Ebay and Amazon without a hitch. Their customer service was top notch and were available during US hours either via SKYPE or chat system. This platform is a no brainer if you want a multi channel inventory manager. You can update all stores from one platform in real time. Go get this now you can be up and running in a day.

Cons

This software does not offer mapping of shipping method or customer notes.

Review Source: Capterra
 

Enrique from Imilling
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

OH has it's quirks, but it's had all the functionality I needed when I looked for it. Easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Pros

Although I haven't implemented it yet, the barcode system is by far the , most useful for my everyday tasks.

Cons

Occasionally slow syncing to Quickbooks, and sometimes not at all. However, those issues were resolved fairly quickly by your tech support team.

Review Source: Capterra
 

Lawrence from Infusions

March 2018

March 2018

Good bit of software, but does has it downfalls.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Does what you would expect it to do.. most of the time. Very easy UI to use and get everything setup.

Cons

Doesn't work all the time, Does not sync the product stock all the time :( which caused big problems with over selling. Hence moving over to another software.

Review Source: Capterra
 


February 2018

February 2018

The software is lovely and works really well..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Pros

Does what it's meant to do. Allowed me to sync stock with Amazon and bigcommerce keeping all the stock in one place.

Cons

I had big problems with syncing to bigcommerce as it was pushing all the products it caused me to kit my API limit so I was unable to sync any more stock for that day. :( This is the reason we changed software.

Review Source: Capterra
 

Fatin from Jewels Junkie

February 2018

February 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Give us a lot easier to refer the status of the business per daily.
We can track our shipment status direct in this software.

Cons

Some can't edit as you wish.. need customer support to help you.

Review Source: Capterra
 

Nellie from Pocotime

January 2018

January 2018

Not bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

faster restocking

Pros

Export and import to edit in bulk
Export and import to edit in bulk
Export and import to edit in bulk

Cons

stock fulfilment can only be deduct from one warehouse while stock update can have another account
stock fulfilment can only be deduct from one warehouse while stock update can have another account

Review Source: Capterra
 

Mari from Hunt Mobile Phones
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Excellent! I have tried many of the others and this is by far superior in every way!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Daily sales summary report emails are great! Love the inventory capabilities. Not too complicated and utilizes bundling/kitting of products. Can integrate Xero. Instant pushing of updates to eBay, no time delay at all. Great, friendly and timely responses from customer service which are available nearly 24/7. Price is perfect. Lots and lots of features.

Pros

First would have to be the customer service as it is second to none. They are quick and clear to answer your query and fast to fix any bug. They also take onboard your suggestions for any improvement.

Secondly I love the product and bundle functionality. It is very precise and you can accurately account for all inventory so you don't over sell and get the correct numbers.

Thirdly I love how updates on inventory are instantly updated to eBay. This is very important as my previous software I would use would often update within 10 minutes frequently causing me to over sell a bit. Orderhive DOES NOT HAVE THIS PROBLEM!

I also like the ease of use or the depth of functionality. If your a new user and want to get up and running quickly you can do this with OrderHive and when your a confident user you can start to dive into the other functionality to make your ecosystem of eccomerce software a much richer experience saving you even more time.

Summing up, this software has it all and believe me I have looked. The price is right, the interface is vibrant and uncluttered and intuitive. Nothing but praise for OrderHive. Well done guys!

Cons

This might sound picky but I don't like the fact I can't order the current sales by order value. They have an "Old View" which you can switch to which will let you do this but not under the "New View". When I brought this up with OrderHive they said they would talk to their technicians to see what they can do.(I anticipate this will be updated soon). Can't ask for more.

I don't like that I can't set the inventory levels to be pushed to eBay. This is helpful for selling limits. They offered a work around for this which is setting a second warehouse and only having the amount of stock available in that warehouse that you want pushed. This fixes the problem but is slightly double handling though not too much bother.

Im struggling to think of anything else I "Like Least".

Review Source: Capterra
 

Miki from two little piggies

January 2018

January 2018

I have been very happy with the system overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Tracks and maintains my inventory efficiently and also shows the profit for each products, generates reports, etc. The customer service team is the best ever, there to help you find solutions and answer any question you may have. They really go beyond their way to try find solutions for you.

Cons

At the moment it is unable to generate invoicing system for 2 different companies at once, but hopefully this will be sorted out soon.

Review Source: Capterra
 

Liam from Doggie Coats

November 2017

November 2017

Brilliant software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have found it excellent. Incredibly easy to set up, great customer service and everything is user friendly. Any problems have been dealt with immediately. I would definitely recommend!

Review Source: Capterra
 

Jonathan from Imprint Engine

November 2017

November 2017

Currently testing the software, likely going to move forward with orderhive plus in next few days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

Ability to customize for our workflows. Kitting, shipping labels can all be handled in the software.

Cons

Some basic accounting functionality missing with standard solution such as COGS feeding over to QB online

Review Source: Capterra
 


November 2017

November 2017

Good Price, Very Slow and Technical Glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive.
Positive is also that it supports Multi-Currency and shows the customers country in the order overview.
Support replies usually within the day via email or skype.

Cons

When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page.
And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order.
What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view.
If you want to get your customized features, you have to pay one year in advance.

Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already.
After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet.
The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive.
We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.

Review Source: GetApp