Orderhive Software


 

Orderhive is a cloud-based order management system designed with small online retailers, wholesalers and distributors in mind.

With Orderhive, users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time insights into their business via a reporting and analytics feature.

Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.  

The system features integrations with a variety of online stores, such as eBay and Amazon, and e-commerce solutions, such as Shopify, BigCommerce and Magento.

Orderhive is priced as a monthly subscrption available in different tiers based the number of channels and users on the system, and the features required.

 

Orderhive - Analytics
 
  • Orderhive - Analytics
    Analytics
  • Orderhive - Inventory management
    Inventory management
  • Orderhive - Multi-channel integration
    Multi-channel integration
  • Orderhive - Order management
    Order management
  • Orderhive - Dashboard
    Dashboard
  • Orderhive - Shipping management
    Shipping management
Supported Operating System(s):
Web browser (OS agnostic)

115 Reviews of Orderhive

 

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Software Advice Reviews (1)
More Reviews (114)

Showing 1-1 of 1

Neil from cooleasy.co.uk
Specialty: Plumbing & HVAC

April 2016

April 2016

awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy of use and the helpfulness of the support staff

Likes Least

sometimes find the portal a bit slow but it acceptable

Recommendations

i would recommend you at least have a look at it and if its only a few small changes they are great at making this happen

 
 
 
Showing 1-20 of 114

Susan from Spiral Dance Glass
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Best Customer Support Ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to merge my eBay & Etsy accounts will allow us to grow our business

Pros

Excellent Inventory Syncing Software at a fantastic price, especially for a small business owner like myself. Customer support is outstanding, normally answering within a few minutes of a request.

Cons

Wish there were more tutorials but as I said, customer support is quick to answer any question I have and If I can't do something they take care of it for me.

Source: Capterra
 

Jonathan from Eightcig
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Took Our Money for Custom Work then disappeared

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Never trust companies that do not have a phone number.

Pros

It claims to do a lot of great things. The basic version of the software does what it says it will do.

Cons

Plain and simple, we asked for custom work to be done on our own version of the software. They made promises and told us 60 days on turnaround. It's now 120 days and no communication from them. Their support is entirely over a chat box. Usually someone responds within an hour of you saying something, just pray you're at the computer when they respond or it's back to waiting. There is no way to call them. They hide their numbers. This company put out software and if it works for you then it works for you. If you have problems with it, good luck. Our company is out almost $4,000 because of these scammers. Use their basic version if you want to use their software... Do not ask them to do anything for you beyond what the software is capable of they will just steal your money.

Source: Capterra
 

Tay from Briar Gate Charms
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Lots of functionality in the software - well thought out. V easy to download listings from Etsy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Support

easy to update fields especially batch processing.

Pros

Great for utilizing the new SKU feature in Etsy. Also lets me finally put a proper valuation on the inventory.
Outstanding Customer Support staff - very responsive especially when you want to do something but don't quite know how to tackle it. Very patient.

Cons

Some things are a bit obscure if you aren't totally used to Inventory Management. I had to read up on their Knowledge Base to learn about some features of how to manage inventory.

Source: Capterra
 

Keith from StarkPower
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Product, Service, and Experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We are now organized and with a very affordable product that works.

Pros

Very easy to use, all the features we need, and the best support.
Ease of Use
Integrates with Woocommerce
Inventory Management in one place
Quickbooks Integration

Source: Capterra
 

Eric from SYNEK

August 2017

August 2017

Solid order management software with comprehensive integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Awesome order management integration to help support our multi-channel sales strategy.

Pros

The number of integrations that Orderhive actively manages is astounding, and we have run into very few issues with them - very well maintained.

Cons

We're a US based company and they are India based. The timezone and communication challenges, especially during setup, can be very difficult.

Source: Capterra
 

Rob from Be My Bear Limited

August 2017

August 2017

A great product with amazing support and all at a fraction of the price of their competitors!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

Great features and functionality
Fast and friendly support
Problems resolved quickly
Continually improving

Cons

A few quirks with the system to get used to / work around
No simple path to customisation (i.e. one off fee) - the only option is to upgrade to the costly Orderhive+ plan.

Source: Capterra
 

Johnson from EH
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

User friendly interface, cost is reasonable, software continuously improve almost in daily basis.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Cost effective, easy to use, good functions and features, friendly and helpful customer service.

Pros

They listen to their customers and continue make improvement to their software. We've been Orderhive customer nearly a year now, many functions and features have been added. Keep track of inventory, order process, retrieve information, reporting, pricing structure, tagging, shipping, return and etc. are pretty straight forward and well design.

Cons

- Unable to edit approved invoice
- Unable to print return invoice and credit memo

But again, they are making improvement almost in daily basis so I am pretty sure those functions will be in shortly.

Source: Capterra
 

M.Cagan from Chimoda

July 2017

July 2017

Best of the best for the value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Now I can control my stock across all my sales channels (Etsy,Amazon and eBay), I think no other product will offer this service for this price range

Pros

- Integration with almost all of the Marketplaces (etsy,amazon,ebay etc.)
- Great value for the money (I have tested almost all the competitors)
- Very fast Customer support

Cons

-Variation products management could be better
-Minor tweaks needed
-You can update your items only 4 times a day

Source: Capterra
 

Matt from AmPet Products

July 2017

July 2017

The best order / inventory management system I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My stock levels are now syncing correctly across channels and I can keep on top of everything I need.

Pros

The features included in OrderHive are reminiscent of a system much more expensive. Unlike a number of other systems, it just does what you need - syncs inventory across multiple channels, downloads orders and makes it easy to fulfil those orders.
I particularly like the order tracking feature where you can see the status of an order in the delivery process with updates from carrier tracking.
I am exceptionally impressed with their support team - they are responsive and helpful and nothing seems like too much trouble. Even if you want a custom feature or something tailored to your business they are willing to look at it and provide reasonably priced customisation.

Cons

Sometimes it is a little slow to load, but other than that I can't fault the program or support. Every time I have thought there was something I didn't like about the system the support team have either given me an alternative way of doing it or I have been going about it the wrong way.

Source: Capterra
 

Lakmal from Promo IT Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Stock and order management made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Saving lot of time managing stock, also with the mobile app can carry to the stock room and update stock

Pros

Easy stock management on ebay and Amazon
Great dashboard to see the orders and revenue
Details about returning clients
Great Customer support

Cons

Will be great if we can get interactive dashboard, where we can access report of all dashboard items.

Source: Capterra
 

Isabel from Zeus Living

July 2017

July 2017

I love Orderhive for our company's inventory management system - best part is the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.

Cons

I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.

Source: Capterra
 

Leanne from Sugar Shack Supplies
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

EXCELLENT CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saver! Keeps my inventory up to date.

Pros

EASE OF USE. I am saving myself 10 hours a week with this program and I don't even use all of the features.

Source: Capterra
 

Steven from Petduka V.O.F
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Awesome! Finally processes are working

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation!

Pros

It's just working awesome for our business. Our selling platforms like Shopify, Amazon, Ebay can be integrated easy. Also for shop owners without a lot of IT knowledge is fine to intergrate and to work with! Very great support as well, thanks!

Cons

It would be great if there were more rules to set. Like adding gifts to order, or adding flyers etc.

Source: Capterra
 

Philipp from Supremery GmbH
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Fast and good support at all needs . Best software available for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time for other things

Pros

Customisationable for all needs. Fast and good support at all needs . Best software available for the price on the market

Source: Capterra
 

Michelle from Concrete Floor Supply
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Lacking some aspects but overall a good inventory system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has great reports and I can bundle products from the stores we sell on. It also has more integrations for our type of business such as houzz and stripe which no other inventory management software has; trade gecko being one of the other software's we considered.

Cons

When we are typing manual orders it doesn't bring up all variations at times. For instance we could have 21 variations of a diamond tool so we need to know our SKU's off hand to make it quick and easy. Also we would like to see an integration with Mailchimp and be able to see product sales by Category per month instead of having to look them up one at a time. Customers tab is great but we have many customers that are under a singular company. It would be more beneficial to have the ability to have a "Company" tab and be able to sort customers under their company. A great example would be if our rep from company a comes in and buys something we can find company a and bring up a ticket for him, however if another person from company a comes in we would find company a and make the ticket for him.

Source: Capterra
 

Henrik from Wauwshop
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Simply the best for Woocommerce I have seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Control over my inventory and procurement, and a faster order lookups than WooCommerce

Pros

Super simple ingration with WooCommerce. Manage different currencies perfect.
User supprt is eminent, and their willingness to listen to suggestions for minor changes are great.

Overall, the most complete inventory system I've seen to date. And so for a reasonable price.

Source: Capterra
 

Mohammed from DAKY International Ltd

June 2017

June 2017

We recommend this software for anyone who needs a flexible and excellent solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

" Its been a year since I have been using Orderhive. By far the customer support team has been at the top of my problems.
An innovative software, with updates been made on a timely basis.
In all a good solution to work with for a start up business. "

Pros

" Its been a year since I have been using Orderhive. By far the customer support team has been at the top of my problems.
An innovative software, with updates been made on a timely basis.
In all a good solution to work with for a any business. "

Source: Capterra
 

Marius from PANDO
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good price quality ratio, excellent and prompt customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price quality ratio, excellent and prompt customer service. Very handy app on mobile, so you can track your business instantly.

Cons

Missing some features we had from previous app. Also missing good B2B platform, that we use quite frequently.

Source: Capterra
 

Chad from Wellness Media

June 2017

June 2017

Fantastic experience, the product meets all of our needs and customer support was amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easy integration with our online shop, and the flexibility of bundling products together to give accurate inventory.

Source: Capterra
 

Jasmin from MMM
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use. you may need extra features if you are in some specific types of business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ready-to-use features.

Pros

Easy to use especially for first time user as the software is user-friendly with many features enough for any other businesses.

Cons

Some missing features that need to be customised only but this is because we are in a specific type of business so it is understandable.

Source: Capterra