Orderhive software


166 reviews(4.5/5)
166 reviews(4.5/5)

Orderhive is a cloud-based order management system designed for small online retailers, wholesalers and distributors.

With Orderhive, retail users can track and manage all of their inventory across all of their online sales channels, track orders and create customer invoices. The system also provides users with real-time updates about their business via a reporting and analytics feature.

Additionally, Orderhive features a customer relationship management (CRM) application that allows users to collect their customers’ order information across multiple channels and store it in one place.  

The system features integrations with a variety of online stores, such as eBay and Amazon and e-commerce solutions, such as Shopify, BigCommerce and Magento.

Orderhive is priced as a monthly subscription available in different tiers based the number of channels and users on the system and the features required.

Supported Operating System(s):
Web browser (OS agnostic)

166 Reviews of Orderhive

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  • Amanda from Healthy Hemp

    Number of employees: 11-50 employees

    September 2018

    Overall - good stuff, some bugs need worked out - but generally meets all my needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This allows me to sync 3 WooCommerce sites and ShipStation. I love that it's generally a one stop shop for reports and product ordering. While it's been a bumpy ride these past few weeks during the transition - its going much better now and I believe it will continue to get better as time goes on.

    Pros

    - Customization of colors, templates, email responses.
    - Generally quick response time on chat - until recent when they switched from 1.0 to 2.0. I assume they are busy with that transition, so hopefully they will gain some more time in the future to get back to their quicker response I was used to in 1.0.
    Generally able to solve all my needs within a few days when issues come up

    Cons

    - Glitches still, I clear my cache pretty regularly, but nothing I generally can't work around
    - 2.0 at first was so bad compared to 1.0, but finally 2.0 is catching up.
    - Wish there were more tutorials, but I resorted to making my own.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Julie from Wicky's Warehouse

    Number of employees: 2-10 employees

    August 2018

    Orderhive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Is a great starter program for people with not much on-line selling experience.

    Pros

    Pretty easy to use - it also lets you have multiple E-commerce platforms in one location, as well as being able to ship and keep track of all your inventory in one location.

    Cons

    No big problems, just learning how to fill out the fields correctly in order for the platforms to sync.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Good Tool for Order Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've used order hive in my previous company. It is a basic tool for order management. there could be more functionalities like competition has.

    Cons

    The tool lacks many advanced features on inventory part etc. But overall it is good. Not any big con.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Eliza from Plants in a Box

    July 2018

    Great customer support and a simple product that does what it needs to do

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a simple product that makes tracking inventory easy. Customer support has been fantastic and they have been open to developing certain elements that we have requested

    Cons

    Sometimes there are issues and inconsistencies with the syncing from our store to orderhive which throws the stock levels out

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Regina from Freelancer

    July 2018

    There are a few issues experienced in the software but Reshma was able to help me with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not sure yet as I am only in the process of learning the software and it's features. But I like the interface as of now

    Cons

    It loads slow and some changes we did are not saved. We have to redo them all which took extra effort.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brian from GSC

    July 2018

    Superb Customer Service and a Great Online Inventory Management System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Superb Customer Service provided by Support team at Orderhive. By itself, Orderhive is a great online inventory management system which allows for automation of inventory tracking. What stood out was the excellent support by Orderhive support staff.

    Cons

    RFID linkage is not available, but it will have to be the next step in advancing Orderhive to allow for even more automation in the tracking.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Great New order management App with superb potential

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A streamlined order management and processing system so we can efficiently get orders out the door. Stock management to allow us to keep stock levels correct in our warehouse and if we used accross multiple channels i.e. ebay amazon and our own website.

    Pros

    Very cost effective app that has great integration with Bigcommerce to allow us to efficienty mange stock and process our orders.
    Currently running to versions V1 and V2 the simplicity and ease of use of V2 is great (currently in Beta) but still, V1 gives you all the daily features you need, like editing orders shipping and stock management.
    Support is amazing. Allways on hand through the chat interface, they are very responsive even in the middle of the night.
    Very welcoming to ideas and suggestions for improvements to the system and are lightning fast at adding new features.

    Cons

    Having gotten used to our previous system they do need some automation to reduce button clicks.

    On the cards for development but still not available are Rules system for automating selecting shipping methods.

    Really need a template system to allow creation of our own packing slip/delivery notes and invoices.

    Would love a template system for emails being sent to customers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Great inventory management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Feature rich and a very simplified user interface, yet packs alot of advance functions. Able to pull customized reports and check inventory logs to a great detail. Orderhive also provides very good and attentive customer support.

    Cons

    Being a cloud based app, sometimes it lags when inputting large amounts of data. Also, syncing between different programmes using APIs may have delays, something e-commerce business with sensitive inventory controls might face issues with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jenna from GoldSilver Central Pte Ltd

    June 2018

    Good functionalities but had to learn how to navigate around in the first place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    convenience, as it can be integrated with my Xero and Woocommerce. However, cancelled orders through woo commerce can't be reflected on Orderhive.

    Pros

    A lot of features and functionalities. Easy to integrate with other software as well.
    Stock manual log was convenient and easy to trace, data updates like google sheets as well.
    Reporting is also straightforward.

    Cons

    To change the stock count, i can't go into the menu log and change then hop on to the next product. I had to constantly go back to the main inventory page to click on the next inventory which is cumbersome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marine from Luckysupply LLC

    June 2018

    Using it for a year, it works for me great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its easy to understand and learn, price is great too! Even for people who are not into bookkeeping !

    Cons

    I cant say what I like least, but I will be happier if it will have exchange rate feature. Because I buy my supplies in Euro but sell in dollars. So if I have items for a long time unsold, their value changes with changing of exchanging rate

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Daniel from DIY BBQ`

    June 2018

    Huge time saver and great support from customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is very user friendly and fits into my work-flow very nicely. I feel that the drop-ship feature (email) that the software is the easiest and fastest that I have used.

    Cons

    Wish the software included a product push to different channels out of the box but you can add this feature with orderhive plus. I will making the upgrade soon but wanted to get the feel for the software first.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Travis from Nox Lux

    Number of employees: 2-10 employees

    June 2018

    Excellent, positive, easy to use, with great support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Accurate inventory, a single location to process orders from, better rates on shipping labels, and a smooth process to actually process our orders.

    Pros

    The interface is clean and easy to understand. Work flow is smooth and quick to process. Most things are readily apparent. Support has been above and beyond. I have had a flood of question as I try and integrate their system with ours, and they've been there every time. I cannot say enough good things about the Orderhive team. Their product does exactly what they state it will do, but their support staff has really won me over.

    This software has resolved inventory issues that have been plaguing our organization for months, without the need to implement multiple fixes or plugins to achieve our goals. A simple one-stop shop for these woes.

    Cons

    I wish more things were customizable without hitting Orderhive plus. That being said, this falls under the wish list category. Software works and does as advertised without add-ins.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Still impressive after a year

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficiency and live tracking of inventory products.

    Pros

    Very simple UI interface and yet able to track orders to great details. Utilising this for company purposes and till today, very satisfied. Customer support is top notch too. Special compliments for Shruti, who has been assisting in my account. She has been meticulous and transparent, providing clear guidance in resolving questions.

    Cons

    Recent upgrade to Orderhive 2.0 was not implemented properly, with lack of customer notifications and interface manuals. Otherwise, glad that there still is continuous improvement.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Omar from Recruitment

    June 2018

    The software is good to use but its slowness is a killer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - The interface ease of use and its functionalities.
    - the ability to limit users by the permission tree.

    Cons

    - The slowness since the data centers are located in the US. Not everyone lives there :)
    - The ability to manage shipments statuses manually.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mark from WGIT

    June 2018

    Support was fantastic. customer service agent got me on Skype and we sorted the issue together real fast..

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Problem was at our end with conflicting software.. I forgot to switch off the other software we were running to alter the Quantities.

    Cons

    That you don't have a Listing Manager.. I know it's a lot of work but if you did your system would be complete.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tierra from Arts & Crafts Store / Packaging and Containers

    Number of employees: 2-10 employees

    June 2018

    Love, Love, Love!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Tracks inventory across several platforms, saves me so much time and money. Prior to this service, I was wasting lots of time and money by not being efficient with my inventory, and I didn't even realize it.

    Cons

    Pages are slow to load and glitchy. Often times, I have to keep refreshing pages which leads to a kink in productivity

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Lynda from Homelea Lass

    May 2018

    Easy and streamlined

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How it integrates all my online stores and makes shipping orders a breeze. My product quantities are always up to date now! The customer support is fantastic.

    Cons

    The help articles are hard to understand because they're full of grammatical errors. I'd love to have it integrate with Square as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Herson from 10x Rank SEO | Digital Marketing Agency

    May 2018

    An excellent option to manage an online store! I'm just Loving it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All in One! that's what it is! just a few tweaks to be perfect!

    Pros

    The great UX friendly and easy to use!
    If you want to manage warehouses, transfer inventory, make wholesale purchases and everything you would need to make your e-commerce business succeed, this great app is for you!

    Just need to add more advanced filtering options in the dashboard and in the storefront and will be PERFECT!

    Cons

    The app doesn't improve the UX in the storefront, if you can do that, it would be AWESOME!
    The UX in the dashboard is phenomenal, but you should consider to include the storefront UX enhancers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jonathan from Eightcig LLC

    May 2018

    SCAMMERS! Orderhive Scammed Us For Custom Work - Promised us a refund and didn't deliver either

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We learned never to do business with a company we cannot visit locally.

    Pros

    I can't think of anything positive about this software, other than the fact that it's good for small companies that have basic inventory management needs.

    Cons

    We asked Orderhive to perform some custom work to which they provided a 90 day timeline of completion. There was very little communication kept during this time. After 120 days had passed they stated they still had not completed the project after avoiding my attempts to communicate with them for weeks. I was directed by the company to cancel the project and get a refund for any work that had not yet been completed. We paid for the work and they promised to refund. We tried contacting them for weeks and they kept telling us they would do it soon. It never came and we've never been refunded.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Suzanne from Boutique Waga

    Number of employees: 2-10 employees

    May 2018

    The customer service is amazing ! I never see that !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a very affordable way to manage different inventories coming from different warehouses.

    Pros

    They answer in few minutes and always find a solution for us. Thanks a lot team for your patience and your help. The software is connecting to all warehouses and marketplaces which is very useful. Easy to use.

    Cons

    Poor documentation...BUT a very efficient customer service ! Inventory adjustment should be improve. We should not change directly the quantity but have another column to put adjustment number and put a comment why we adjust it. It is important to keep the reason why we adjust the number. It would be very useful for the physical inventory. Also, when we do a physical inventory in our warehouse, we should be able to freeze the quantity at a specific date.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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