About OrderWise

OrderWise is a comprehensive ERP & WMS solution that helps businesses of all sizes and industries manage the entire supply chain process, from manufacturing to drop shipping. Designed to drive increase productivity, accuracy and profitability into every aspect of their daily processes.

Key features of OrderWise include barcoding, inventory tracking, billing, dispatching, customer relationship management (CRM) and much more. Organisations can import bank statements/transaction details and generate financial reports in compliance with industry standards. Additionally, it offers mobile applications for Android devices, which lets users track client interactions, invoices and order status even from remote locations.

OrderWise facilitates integration w...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of OrderWise

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

November 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Automate your core business processes

Great company to deal with and the interactions have been positive throughout over the last 7 years.

Pros

Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.

Cons

Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need.

Response from Wise Software

Replied December 2019

Hi, Thanks for taking the time to leave a review of OrderWise. We are proud of the flexibility our software offers and are pleased you have been able to see the benefits of the many features & functionality available! We appreciate your feedback and will pass this to our Development department. Kind regards, The OrderWise Team

November 2019

Richard from Rock Fall UK

Company Size: 51-200 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Next Level Software

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.

Pros

Forward thinking company All in one business management system Adaptable Modular Quick support response times

Cons

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Reasons for Choosing OrderWise

OrderWise is an all in one platform, with UK based customer service, and are very much like minded business to ourselves.

Response from Wise Software

Replied December 2019

Hi Richard, Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team. It's great to hear of the success your business has seen since going live with OrderWise! We look forward to continuing to work together, as well as providing further updates which will benefit your business. Many thanks, The OrderWise Team

September 2019

Paul from Choice Shops Ltd.

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2019

OrderWise

Support is quick and responsive, but development can often take over six months.

Pros

Good for small businesses with a flexible interface.

Cons

Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers.

Response from Wise Software

Replied December 2019

Hi Paul, Thanks for leaving a review, we are pleased you rate our customer service highly as we strive to achieve this throughout the business. Once again, thank you and we look forward to continuing the partnership with Choice Shops. Kind regards, The OrderWise Team

September 2019

Suzanne from Rockett St George

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Revolutionised our business

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Reasons for Choosing OrderWise

Amongst other reasons the sales team at MNP were not great to say the least. OrderWise was professional and thorough throughout the research process.

Response from Wise Software

Replied December 2019

Hi Suzanne, Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams. We look forward to continuing to work together as your business grows. Many thanks, The OrderWise Team

November 2019

Duncan from Candle Shack

Company Size: 51-200 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

OrderWise ERP

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Reasons for Choosing OrderWise

Best balance between price and ability to handle both eCommerce fulfilment and manufacturing. The addition of integrated accounts is also excellent.

Response from Wise Software

Replied December 2019

Hi Duncan, Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service. We have passed on your requirements regarding the manufacturing pipeline to the CSM team. Once again, thank you and we look forward to continuing to work with Candle Shack. Kind regards, The OrderWise Team