OrderWise Software

OrderWise Software

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About OrderWise

OrderWise is a comprehensive ERP & WMS solution that helps businesses of all sizes and industries manage the entire supply chain process, from manufacturing to drop shipping. Designed to drive increase productivity, accuracy and profitability into every aspect of their daily processes. Key features of OrderWise include barcoding, inventory tracking, billing, dispatching, customer relationship management (CRM) and much more. Organisations can import bank statements/transaction details and generate financial reports in compliance with industry standards. Additionally, it offers mobile applications for Android devices, which lets users track client interactions, invoices and order status even from remote locations. OrderWise facilitates integration with various t...
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OrderWise customer details

OrderWise User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 21 reviews

Anthony

Verified reviewer

Company size: 11-50 employees

Industry: Computer Hardware

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

A fully featured ERP solution that just keeps growing

Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.

Pros

The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues. Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens. Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.

Cons

There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.

Reasons for choosing OrderWise

OrderWise offered all the features that we required, a better implementation experience and from talking to other customers we knew they would be able support our business moving forwards.

Reasons for switching to OrderWise

Sage Line 50 Accounts did not allow us to operate out business processes the way we needed to and provided no flexibility for plans we had.

Response from Wise Software

Hi, Anthony thanks so much for your review. Nothing pleases us more than seeing our customers succeed, and so we're delighted to hear that you've had such a positive experience using OrderWise. We place huge importance on customer support, and it's fantastic that you've recognised the knowledge and expertise of these teams in particular we'll be sure to pass on your comments. Thanks for your continued partnership.

Replied December 2021

Richard

Company size: 51-200 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Next Level Software

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.

Pros

Forward thinking company All in one business management system Adaptable Modular Quick support response times

Cons

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Reasons for choosing OrderWise

OrderWise is an all in one platform, with UK based customer service, and are very much like minded business to ourselves.

Response from Wise Software

Hi Richard, Thank you for your OrderWise review. We take great pride in continuously enhancing our software and have passed on your comments to our Development team. It's great to hear of the success your business has seen since going live with OrderWise! We look forward to continuing to work together, as well as providing further updates which will benefit your business. Many thanks, The OrderWise Team

Replied December 2019

Freddie

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

January 2021

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

I do not recommend them. Don't get tied in and sold the 'you pay one amount ' pitch. All their sales guys seem pretty good, but you never deal with them again.

Pros

Difficult to say at the moment with the ever increasing costs. They have quite a lot of integration options - so long as you are willing to pay.

Cons

Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat. Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat. Nobody is responsible for what goes on. Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly. The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again. Prices increase all the time and seem to be made up in a lot of cases. Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time. The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong. We have orders that cannot be deleted from the system and nobody knows why.

Reasons for choosing OrderWise

Someone else I knew used it and hadn't had any issues. Now we both have!

Response from Wise Software

I am sorry to hear that you feel you have been experiencing difficulties this is not something we usually see with over 97% of our existing customers rating our customer service and support as excellent. As a modular system OrderWise allows you to invest in your technology as you grow. This does mean that additional modules do come at an additional cost. Many providers charge immediately for elements that you cannot use or may not be relevant for your business. We offer a wide range of ecommerce integrations used by many of our customers and release over 600 feature developments to OrderWise each year for customers signed up to a support and upgrades package. Occasionally we speak with customers who need bespoke development and this can incur additional development time and cost. There is an annual charge for support, as with all software providers, unlike other competitors however OrderWise does not charge you on an ongoing basis for using your software, which many do.

Replied January 2021

Suzanne

Company size: 11-50 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

Revolutionised our business

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Pros

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Cons

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Reasons for choosing OrderWise

Amongst other reasons the sales team at MNP were not great to say the least. OrderWise was professional and thorough throughout the research process.

Reasons for switching to OrderWise

Brightpearl were awful! They used us a testers and their customer service was appalling. They were only interested in new business, not existing customers.

Response from Wise Software

Hi Suzanne, Thanks for reviewing OrderWise. We aim to deliver a high level of customer service across the business, so to receive your comments that this has been achieved is very rewarding to us and will be passed on to our teams. We look forward to continuing to work together as your business grows. Many thanks, The OrderWise Team

Replied December 2019

Duncan

Company size: 51-200 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

OrderWise ERP

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Pros

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cons

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Reasons for choosing OrderWise

Best balance between price and ability to handle both eCommerce fulfilment and manufacturing. The addition of integrated accounts is also excellent.

Response from Wise Software

Hi Duncan, Thanks for your review of OrderWise. We are pleased to hear of your positive experiences using our software and with our Support service. We have passed on your requirements regarding the manufacturing pipeline to the CSM team. Once again, thank you and we look forward to continuing to work with Candle Shack. Kind regards, The OrderWise Team

Replied December 2019

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