Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.

The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues. Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens. Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.

There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.

OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.

Forward thinking company All in one business management system Adaptable Modular Quick support response times

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Dreadful

Pick and pack was efficient which was pleasing

OrderWise, or Order-unwisely as our team now refer to it, appeared to offer our business an ERP solution to nearly every eventuality in a very slick sales process lead by [SENSITIVE CONTENT] . For an £80k investment you would expect the system to match our requirements. We are an omnichannel, multicurrency online retailer, and to have an ERP that integrates with every sales channel, provides inventory and order management, and then reconciles to the accounts package sounded too good to be true! And it now appears that this was exactly the case. As part of a five solutions shortlist, which included three demos from [SENSITIVE CONTENT] , we chose OrderWise in June 2021 as you offered such a complete solution and the support to successfully migrate and implement the system. However, [SENSITIVE CONTENT] overpromised and ultimately the software and team underdelivered. The list of issues with Orderwise goes on, but we don't have all day, all of which I've shared in a letter of complaint to their [SENSITIVE CONTENT] over 7 weeks ago and received no response which sums it all up, they take no care or consideration for their customers. My advice look elsewhere!

The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.