I've been able to get my packages to their address with a one hundred percent delivery outcome despite different couriers being used for different orders I have not had one problem with the delivery. The portal can bit fussy and non-intuitive but once you get used to it there are no problems. I haven't used it for website integration yet so I am keen to see how that works in practice in the future.

What I like most is being able to send a parcel anywhere in Australia with different couriers and one portal to access all of it

Sometimes there are glitches and you cannot see if your item has been delivered. Also at the moment some of my past orders have disappeared off the system and I can't find them - even though my orders are in a sequential order some order numbers have disappeared. It would be good to have a quote button and to be able to removed the data such as where the box went and to whom contact details yourself - this is a challenge.

I love the integration of this software - it takes next to no time to pull orders through from Shopify and have it ready at the door ready for pick up!

It can be a little buggy at times but overall a very good system.

My Experience with Pack & Send has been a relatively smooth and supported experience. The Support Team are extremely helpful with all sorts of quires, tracking and re-booking and are extremely reasonable when it comes to waiving re-booking or any additional fees caused by delivery issues steaming from the courier company. In consideration that we there are no lock in contracts, start up fees or additional software fees each month (other than the shipment fees that are booked each month), the Support Team go the extra mile to assist and create a very professional yet personalised experience and are always extremely helpful and informative when it comes to updates on quires/investigations that we lodge. Could ask for better support.

This software does almost everything we need and connects well with our WooCommerce platform. The auto generation of the shipments direct from our online portal is very handy when our customers forget to select a shipping option and we have to generate a quote manually all the information is already there and quotes are ready to go. The system is very straight forward and easy to learn and use.

The rates calculator sometimes generates a different fees that are higher than the paid shipping fee, however the Support Team are very accommodating and do not charge any of the differences that occur due to the system error and we or the customer do not pay an differences in the rates generated to the rates paid at time of purchase.

very good

reduced costs on freight on international freight

barely any improvements of reducing costs for national freight compared to powersende option from the website

Very good. low hassle

Easy to use. Good support from local and interstate team

the real time lag when entering and info and progressing through the pages is frustrating. 2-5 second delays.

Great automated shipping service at great rates

Instant import from website sales without any additional work, instant quotes for shipping, easy to dispatch and book pickups, good support

Handling customer returns has a few issues and it was not so obvious to learn the need to manifest orders after booking pick ups

The overall experience has been great. [SENSITIVE CONTENT HIDDEN] have been really helpful & sorted out all the issues we faced so far

The ability to send orders anywhere in Australia in a short time frame

Some features not working such as adding another pickup location, looking at invoices/payments on a daily basis

Ease of sending. Not having to leave the premises to send. Very reliable.

User friendly and being able to print out shipping labels.

Cannot think of any improvements at the moment. Easy to integrate, once i learned the computer format.

It is not about the software itself but the customer service is great and helpful.

You need to go back and forth to make sure we have done them all correctly, and thought it is not easy till we get used to it.

Been very satisfied with the delivery service and the customer service

It is web based and relatively easy to use

A couple of functions need a bit more explanations next to it. The flow of using the software may need to be explained a little to for a new user