10/10 - the staff at PVX have been fantastic and I cannot commend them enough. The implementation at first is quite daunting, but once it's setup, it's top-notch!

Overall the function is easy to use and is simple for day to day use. Doesn't need all the bells and whistles as it's effective at what it does.

Disparity in stock between stores due to syncing etc.

Looking for a system to help us reduce the not-fullfillable order rate that we had in our Magento shop, I found Peoplevox; this solution is solely focused on getting the warehouse data accurate and it does a great job. We did not have to change any of our processes but were able to simply improve and cut the not-fulfillable orders by 10 (currently at 0.4%). PVX does a really great job at it. We're running our warehouse of PVX since 1,5 years and are leveraging more and more the features that are built into PVX that weren't fully required by us before, but as they exist, we now can take advantage of it. On the positive side : stability, highly flexible system, expertise in warehouse management, reporting engine, scalability, connector to Magento, Sandbox environment. On the negative side: user documentation, on-boarding when you start from nothing, responsiveness on less important topics, On that last item, I must say that PVX is very efficient when it comes to solve critical issues. But through the strict and rigid Zendesk ticket system, less important topics can take some time to solve. The issues we had during on-boarding came through the fact that we started with absolutely no knowledge about warehouse systems. There are still plenty of features that we are not utilising and that we look forward to. I would recommend it as reliable solution. It's not cheap, but it's worth the cost. Background on us: We are the brand shop of a shoe and accessories brand selling throughout Europe. Main markets are Germany, France and the Netherlands. The warehouse is operated by a team of 5 people, of which one supervisor. PVX is also used by the operations team and product catalogue team. The shop is run on Magento CE1.9

stability, flexibility, feature set

user documentation, on-boarding process

In one sentence - This has been the worst experience we have had in our business dealings with any vendor period. We cancelled our contract with Peoplevox after spending $20,000AUD in implementation, 9 months of staff training, and prior to even going live. Peoplevox at this point, was incredibly distasteful to deal with, as, at the time of write, we are still receiving monthly invoice, with no reply from every one of their staff ( 7 months on). My strong advice to eCommerce retailers is to look elsewhere for a WMS solution if you want tight functionality to integrate with Magento or Shopify.

On paper, the PVX system offers the same functionality as every other WMS system in the marketplace, so nothing really stands out in this regard.

- During the dispatch process, it is not possible to split a single shipment into multiple articles. Your need to create a completely new shipment, which unnecessarily increases shipping cost. For us, that meant an additional $250,000AUD per annum in freight expense. - PVX has basically nil RMA and warranty handling functionality – It requires you to circumvent the WMS system and transfer stock into a black hole to process simple returns. - Incredibly poor for omnichannel retailers that require POS functionality. To sell an item from a bricks and mortar location required significant number of steps, and processing. If you have multiple locations, this is where it gets very frustrating. - The UI and UX are very dated, 9 months into training and our staff were still frustrated with the UI. The initial Zoom meeting sound promises, we made our tech stack known, and we basically were met with “No problem” to all the issues above. The devil however ended up being in the detail. Onboard and sales staff were friendly, very attentive in the early days. When however, we raised the problems, although they tried to remedy some issues, most of the solution presented was “workarounds” or required our team to circumvent the system, which undermines the existence of a WMS.

The overall system is great, excellent for inventory management which is a necessity for us with complex stock on hand. Reporting made easy. PVX has helped us save thousands in labor expenditures in recent years. Dashboards are excellent to use.

The reporting is excellent, it covers many areas and excellent filters can be applied. Seamless picking/packing process, very cost efficient.

Cost of additional licenses seems overpriced. Failed actions should have more options instead of just "Handle", how about "handle and remove" if product is missing etc. Barcode templates that don't cover all common sizes, would save the hassle of custom making them. Not having explanations to a failed print, merely just getting a blank label which then causes an investigation, which can be quite common.

i will say PVX is very helpful,compare to the other WMS,i will suggest PVX to others user

i used the location and item functions every day to check the inventory level.

its better to link the carrier updated to PVX

Peoplevox has an incredibly detailed onboarding process that covers 12 weeks. They look at every tiny detail of your fulfillment operation, the issues, the challenges you have, and how to solve them. We felt that they 100% listened to our needs and understood our challenges whilst onboarding us. We were able to start shipping without any issues on day 1. This is the smoothest deployment of any software we have deployed to date.

Before we used Peoplevox we used a manual paper-based system which was restrictive, inefficient, and not scalable at peak season times. When we implemented Peoplevox we could see the difference from day 1. We immediately were able to reduce fulfillment costs, and staffing costs and we were able to be in full control of our fulfillment process for the first time. We can now deliver to our customers in a reliable, calculated, and controlled way every time.

We have not found any downsides to using peoplevox.

We are an extremely fast growing eCommerce business, specialising in womens activewear and fashion - our growth would not have been possible without Peoplevox as our WMS, allowing us to seamlessly transition between off-peak and peak operations, and having simple, effective features that scale with business growth and development. Customer support is always fantastic and allows you to feel confident that should any issues arise, your business is in safe hands. (Special shout-out to Adam Larkins!)

Ease of order picking Item movement Customer support is always top tier Easy integration User friendly Simple to edit existing locations and setups to optimise productivity

Sometimes servers can overload when moving massive amounts of stock and cause little glitches and errors with stock movement on larger scales - only ever had this issue once or twice in 2+ years and support are always on hand to help resolve.

Meshki onboarded PVX at a very critical time as we were going through huge growth period and had no viability on any warehouse operations. Working on around 3000 SKUs Meshki didnt have any product locations or barcodes on products, fulfilment process was to marry up a paper invoice with a shipping label then finding the product which may or may not have been in its allocated location. Moving to PVX gave us complete visibility of the warehouse and optimise warehouse procedures. The reduction of unneeded touch points and improved processes allowed us to scale the business 150% with PVX while not needing to add any additional labour. Even after the initial implementation period, PVX continues to identify key improvements in the different areas that will lead to a more effective and efficient warehouse operations.

1. Android application for picking and receiving 2. Minimise chance for stock handling errors, improved warehouse flows 3. Dashboards and reporting

1. Support (Primary support coverage is outside of AUS business hours) can seem limited. 2. Android Bugs seem to occur due to network drop outs 3. Unable to make suggestions for improvements and customisation

I was able to learn this system within my first week of use and able to train immediately !

LOT tracking is our biggest opportunity. We utilize other methods within PVX to accommodate, but would be amazing to have a system driven lot tracker

Excellent 10/10 I would recommend this business and service to any other business

The simplicity of the system has increased the productivity of the distribution 10 fold!

Sometimes the system can take a little time to transfer new products/information but nothing too bad

Overall a good and very end-user friendly system. Less usable for admins, and even less so for developers. But it can roll with the punches, has good features, and was quite an easy implementation., as long as you don't need advanced functionality and have some patience when integrating.

Great android app, very easy to use to and for users to learn. Seems stable and reliable. Works well once set up and performance is generally good. Has pretty much all the features you would want in a mid tier WMS in a direct to consumer e-commerce operation. However has some missing features you would see in a tier 1 product. Reporting is simple and easy to learn. Nice dashboard feature. Support are generally responsive .

APIs are not very developer friendly. Docs are poorly laid out, and response/error messages often impenetrable. Needs an update to a REST API badly. API is SOAP-XML and uses a crazy embedded proprietary csv format which is quite awkward to develop with. The system does not have batch control and container management is quite limited . Also has a significant issue with the way it processes split dispatches with the shipping integration we were recommended. If you do a lot of split dispatches tread carefully.

Since we have installed Peolpevox the Team size went from 17.5 to 10 F.T.E due to being able to prioritise the work load, setting targets, stock control and forward planning.

I have over 30 years experience of using warehouse systems from ones off the shelf to Bespoke systems. I have found Peolevox system one of the essayist to install and use. My current team had never used a warehouse system before but within 3 hours they had learnt the basics of Peplovox being able to Receive Goods, Pick and Dispatch. By day 3 they was using the more advance features like stock control and report writing. I personally like being able to log on anywhere in or out of the country and see exactly the position of the operation within seconds or if at a senior meeting able to provide up to date facts and figures at a touch of a button.

I'm struggling here to say what I least like about the software, so rather the put something down for the sake of it, I'm going to say nothing.

The simplicity of the application on the handheld scanners as well as the integration with Brightpearl and the automated stock adjustments .

I would say the reports could be a bit more user friendly, perhaps simplified to enable all staff members with various levels of computer knowledge to utilise them .

Peoplevox is a great system for any size business. The initial team to help implement the software our reps were amazing, as well as our account over seer who is always available to help/advice us when needed.

Hassle free system. Help support is amazing via email - fast response and quick actions. Integration team were brilliant in helping us set up PVX - considering I had no clue at the start. Androids were easy to set up never had a technical issue. Integration set up was lengthy but enough relevant information which was given to us at the end via video and notes which we could always refer back to if needed.

Long process to set up - however it was beneficial in the end.

It is so important for us now to track every step of when, what, who. And although it's a bit of a learning curve and you think some parts will slow down the benefit in speed is easily made up in getting picking and packing done faster. We have easily saved on increases of staff due to this product making us more efficient at what we do on a day to day basis. But also customer services has fewer errors and can inform customers that their item has been picked and despatched by X. Which equals fewer customers getting in contact.

It's accurate and reliable when it comes to stock which affects everything for being in e-commerce

Can't really think of anything worth mentioning

We have managed to scale our business incredibly due to Pvx. Its user friendly.The account manager (Adam Larkins) is a huge asset to Descartes, and I actually class him as a friend rather than business contact.

The fluidity of Peoplevox is the best feature, allowing us to change warehouse three times now with no actual PVX created issue

The only thing I dont like is the fact it is rubbish with iPhone

As our company grew, it was obvious our warehouse was hitting a bottle neck. Orders were going out late, mispicks, labour costs were through the roof, training new staff was difficult and deliveries would often sit unsold for days in a backlog of paperwork waiting to be keyed in to a computer terminal. Since implementing Peoplevox, all those problems have gone away. The entire warehouse process from Goods In to Goods Out has been streamlined. We have a highly efficient pick methodology in place using mobile computers instead of paper pick lists. Mispicks are next to zero. Deliveries are received in record time resulting in higher stock availability for our customers and therefore increased revenues. I highly recommend the reporting & dashboard suite. Reports can be customised and live dashboards can be shown on large TV's in the warehouse to keep all staff informed of their performance (eg picker/packer performance charts), orders left to pack, sorted by carrier and so on.

Stable platform, easy to use, good return on investment, powerful reports, fast & clean GUI, robust support (ticket based)

Can't do zone picking

We have had a great experience with the system and we certainly recommend it to similar businesses

The efficiency savings we have released since launching PeopleVox. Our sales have more than doubled since launching PeopleVox but our warehouse staffing numbers have remained static due the higher volume of orders they are able to pick and despatch each day. Our pick error rate plummeted and and we have much more accurate stock levels.

The part-despatch process needs work and the add-ons can be expensive

We desperately needed a new warehouse management system for our internet warehouse. After investigating a few companies I came across PV. I was impressed with the company from the first conversation I had with Oliver. However, I had a million and one questions so over the next few weeks I fired question after question at Oliver over numerous phone calls during which time Oliver was patient and informative with his answers. He even organised a site visit to an existing customer so I could see the system in action, which helped ease any final concerns. For the training we were partnered with Colin who once again was fully professional. Initially their was a lot to get to grips with but Colin guided us and helped us overcome any bumps we hit along he way. We are now in our third week and everyone is in agreement on how user friendly the system is. My biggest concern was getting the warehouse operatives to come on board with the changes but they have taken to the Peoplevox system very easily and actually seem to like using it. The benefits so far include include a quicker picking process and wrong picks have dropped from an average of 20 a week to 1.5. In conclusion I would highly recommend Peoplevox to any etailers looking for a warehouse management system.

It is flexible and easy to use. You can create reports for everything.

Nothing at the moment

Essentiele software voor een bedrijf met professionele logistieke processen.

Het gehele logistieke proces wordt gedaan met Peoplevox en is enorm makkelijk te volgen door de software

Het laden van bepaalde functies duurt af en toe langer dan wenselijk en verder kan het als onoverzichtelijk overkomen.

Great.

Improving operational efficiency, allowing the monitoring of work processes at various levels, and enhancing productivity.

Additional training, at first PVX can be quite complicated to understand however if there was more information about what processes are cable I believe it'd benefit the customer.

Ease of use of the system is very good. Working with the development team allows the system to be flexible and connections into our online system was simple

Some functionality is limited and bespoke development can be difficult to apply

We use People Vox everyday and could not run our business without it. We have about 5,000 items in stock and picking is accurate and fast. Set up is a bit time consuming because all items need a bar-code, but once set up there is a huge saving in time and far better accuracy than manual picking.

Reliable without frills and does the job

Sometimes lose connectivity on hand sets

Really positive - we love the product.

We love Peoplevox - it's transformed our business, making our operations accurate, efficient, and visible.

The UX is fairly ancient, and some of the reporting is difficult to use.

Stock accuracy, ease of use, robust and reliable software able to handle many thousands of orders per day without any issue.

I have no negative comments about the software.