--- title: "Pipefy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pipefy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pipefy is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/pipefy-procurement-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Workflow Management Software](https://www.softwareadvice.com/workflow/) / [Pipefy](https://www.softwareadvice.com/scm/pipefy-procurement-profile/) / Pipefy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/pipefy-procurement-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/pipefy-procurement-profile/alternatives/) # Pipefy User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 323 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 210 reviews (65%) - 4 stars: 95 reviews (29%) - 3 stars: 15 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Its focus on forms, approvals, and process tracking makes it effective for operational use cases. - It uses a simple board-style layout (like sticky notes you can move across steps), so it’s easy to see what’s in progress and what’s done. - The whole “no-code” thing is probably great, since I don’t need to know how to be an actual developer just to build a simple form. As I’m writing this, my coffee is starting to get cold, and the janitor is literally vacuuming underneath my desk right now. ### Most mentioned cons - I didn’t like the customer support when I needed help it wasn’t easy to access for me but I was able to get around it by looking up support articles. - I haven’t customized all features due to lack of available tutorials. - I feel like the member admin page isn't very useful. ## Pipefy customer reviews Showing reviews 1-25 of 323 (page 1). ### Pipefy reveiw - Overall rating: 4/5 - Reviewer: Megan M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros What i like the most is that pipefy is easy to use and youbdont need to no how to code to make my workflow easier #### Cons Im just trying out pipefy as of right now so nothing to bad to say about it yet and hopefully i wont --- ### Doing daily tasks is very easy with Pipefy - Overall rating: 4/5 - Reviewer: Shayla B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered We had no trouble learning to use and making effective use of this software because of how straightforward it is. It's true that we can make the whole team operate productively and efficiently thanks to the software, but it's too expensive for everyone to have access to it. This is especially true for team leaders, human resources, and project staff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really appreciate all the different workflow templates it provides; they make it simple to organize any kind of project or task list, and they can be easily modified to fit our needs. It also helps us keep track of all project expenses thanks to its accounting features like purchase order management, accounting, and invoicing. #### Cons I think it would be helpful if they integrated more complex metrics like performance and activity duration; for example, the Gantt chart could show how much time has passed since an activity was scheduled. #### Reasons for switching to Pipefy It comes with a plethora of editable templates that may be adapted to suit the needs of virtually any enterprise. Important databases including customer, employee, contact, and bottleneck databases can help find activities that are slowing down the process and be eliminated. --- ### Easy to use just a little pricy - Overall rating: 3/5 - Reviewer: Kayla H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Pipefy is an easy-to-use platform that helps teams stay organized and keep work moving. It uses a simple board-style layout (like sticky notes you can move across steps), so it’s easy to see what’s in progress and what’s done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, process customization, automation and collaboration. The app is very intuitive and you can create workflows quickly #### Cons Pricing. The more advance features are restricted and the pricing seems to be a little high. These also have occasional bug you’ve gotta deal with #### Reasons for choosing Pipefy No decision has been made on which platform we will go with yet --- ### Incredible collaboration tool that increases productivity - Overall rating: 4/5 - Reviewer: Melissa H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Straightforward, user-friendly, and excellent for group projects — but most importantly, it helps you achieve your sales closing objectives. Customer service is also top-notch, with responses being quick. Those that are assigned a job are held accountable for their actions, and bottlenecks may be easily identified to remedy any issues. This allows clients to be involved in the process; they are able to track the development of their briefs. This, in my opinion, helps with the client's approval process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Pipefy is a great tool since it allows you to develop and manage any type of process from the ground up. Pipefy handles everything from procurement to sales to recruitment to project management. To make your life simpler, you have the ability to attach documents, email check lists, and link to other pipes. #### Cons Pipefy's support staff is really helpful and patient while guiding you through this process, thus it's difficult to track down right now. They give you the opportunity to fail, which helps you learn how to utilize Pipefy better. This technology might be difficult to grasp and use at first, but it is worth the effort in the long run. #### Reasons for switching to Pipefy You may use Pipefy to organize your work and chats by making your own deals, which can be linked to all of your emails. You can forecast and manage your deals using the insight tools and have a better knowledge of your progress. --- ### Pipefy is a versatile tool that may be used for a variety of purposes - Overall rating: 4/5 - Reviewer: Jessica D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm deleting all of the cards I've generated on Trello and moving them to Pipefy, where I can better organize them. Everything is made easier by the use of custom fields. It is possible to use Pipefy to automate routine tasks, integrate APIs with other services, build MVPs, and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Because it allows me to break down my weekly to-do list into manageable chunks, the Sprint panel is one of my all-time favorite features. Pipefy has been a huge asset in streamlining and streamlining my company's operations. To better understand where the most errors were occurring, what steps might be done, and what procedures needed to be changed, I used this platform. #### Cons In my opinion, Pipefy is an excellent tool, although there are a few minor issues I'd like to have addressed. Because the expiration date is established by a date on the calendar, I would want you to have an option to select a time and in working hours, but there isn't one available. #### Reasons for switching to Pipefy In terms of functionality, it's tops the charts. I recommend completing the free Pipefy University classes to have a better understanding of how the system operates and how to make better use of tools and automation to make your job simpler. --- ### It gives us flexibility in process management - Overall rating: 4/5 - Reviewer: Laura H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Any firm that wants to automate its workflow in a way that even its least tech-savvy employees can learn to utilize quickly and easily should look into Pipefy. It's a fantastic system for facilitating easier HR tasks including onboarding and employing new staff, monitoring expenditures, and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Those who use a wide variety of software for their jobs will appreciate how intuitive and easy to learn Pipefy is to use (like me). My processes are readily and effectively automated. It's easy to use and has been invaluable in helping me run my business. This stuff has been fantastic to use. #### Cons There must be enhanced channels of client interaction. A brand-new, radically different upgrade appeared suddenly. It completely threw us off schedule. Because of problems with their notifications, we've been looking for an alternative platform. #### Reasons for switching to Pipefy Pipefy is a helpful program for handling business operations within a corporation. The best part is that it can be used to any procedure you can think of. --- ### It allows automation without any hassles - Overall rating: 5/5 - Reviewer: Eugene M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Previously we had all types of said emails and phone calls exchanged because of our campus issues, now everything is preserved in a single location. I’m just glad I dont have to re-enter the same vendor info 10 times a day into 10 different systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The whole “no-code” thing is probably great, since I don’t need to know how to be an actual developer just to build a simple form. As I’m writing this, my coffee is starting to get cold, and the janitor is literally vacuuming underneath my desk right now. It works fairly well, although I thought it would fail when I tried to link some modules together. #### Cons I find the error messages to be absolutely terrible, since they never specify what really went wrong, so you are basically looking at a blank screen. Sometimes the pages hang up or freezes for a long time anticipation as if your internet connection has dropped but Infact the application is simply making it slowly loaded. --- ### Great Onboarding Tool - Overall rating: 5/5 - Reviewer: Amber W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Pipefy was a good one because it really helped me onboard my team and collaborate easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to onboard my team easier with Pipefy it helped to ease my workload as a PM and creating the right team. #### Cons I didn’t like the customer support when I needed help it wasn’t easy to access for me but I was able to get around it by looking up support articles. --- ### Pipefy review - Overall rating: 3/5 - Reviewer: Sheniga K. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Pipefy offers a reliable and structured solution for managing workflows and enforcing process consistency. It is well suited for organisations looking to improve operational efficiency and standardise tasks. While it requires initial setup effort, it becomes a valuable tool for managing repeatable processes at scale. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Pipefy provides a structured and process‑driven approach to managing workflows, making it particularly useful for standardising repetitive business processes. The platform allows teams to build and automate workflows without heavy technical input, helping improve efficiency and control. Its focus on forms, approvals, and process tracking makes it effective for operational use cases. #### Cons The platform can require time to fully understand and configure, especially when setting up more complex workflows. While it is strong for structured processes, it can feel less flexible for less formal or highly dynamic work. Some advanced capabilities may also depend on additional configuration or licensing. --- ### A comprehensive recruitment solution. - Overall rating: 4/5 - Reviewer: Gedion B. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is reliable recruitment management solution that streamlines all hiring processes and ensures increase in operational efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Rich features plus ease in implementation especially for new users. The product is also pocket friendly compared to its competitors. #### Cons The software has so many limitations which are based on what version of the software you are using. --- ### Automate almost any process - Overall rating: 5/5 - Reviewer: Pablo R. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Pipefy I could have better response for clients with less people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipefy has a great UX, is very intuitive and very easy to use. The learning curve is fast, and when you learn to use it, you can automate almost any process. For example, in our design company, we connect various processes of our company such as Sales process, budget proposals, accounts payable, accounts receivable, task management , project management and even the hiring process. We connect to Pipefy with slack to notify when a new project starts or when we start a new project or close a deal. #### Cons There are just a few details than pipefy could improve as: - Use math formulas on his forms - Calculate the real time use on a process it only calculates the time on the pipe of a card. #### Reasons for switching to Pipefy I use Pipefy for at least four years. I started to use to improve our sales process and at that time I used runrun.it to project management. But I discovered than with Pipefy I could have all the process in one software and connect one process to another. So I could use Pipefy not only to management one process but to manage all the company. Another reason was runrun/it change the price of my plan 10 times even when I was an early adopter. --- ### The best Process Management Platform - Overall rating: 5/5 - Reviewer: Robson P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipefy has a lot of tools to help small business that haven`t IT Team. Automations, integration with Zapier and API Access are one of more importants tools of Pipefy, with this three tools you can make pipefy work as your business process work, and with a lot of AUTOMATION! Pipefy templates: Pipefy offers templates to start your process control, probably any process that you will put on pipefy, someone already did. So you can just use an template, and adapt they to your business. Pipefy Apps: Pipefy gives some apps integrations direct in the Pipefy Platform. My preferred is "Sprint App", Sprint App transform the Pipefy Kanban in a Sprint Tool, with management of Sprints, etc. #### Cons Some features that i would like to see in Pipefy is: - Time control: could have some "Pipefy Apps" that generate time report of taks, and users. - Export Database: One thing that I would like is be able to export Database data with just one Button. I needed this tool a lot of times, and I had to write an script to do this using the GraphQL Api. #### Reasons for choosing Pipefy Integrations, Automations, Sprint App and Templates: this four items was what make me choose Pipefy. --- ### Great software, and it can be much better jet! - Overall rating: 5/5 - Reviewer: Ramón David S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I think it's really easy to use and to understand for normal users. When we start using it had outages of the server and a lot of "http 500" errors, but now is pretty stable so we feel it safe now. #### Cons The big issue is that we don't see useful the Database feature. We have tried tu use it but we can't export the data. Would be really nice if we can share using an iFrame or something, a list of entries with a filter from database. For example I have an "Events" Database in Pipefy and I would like to share in my web site the Upcoming Events. To achieve this I'll need not only the iFrame to share but a filter to show only upcoming event and not past events. Also I would like to show some data, not all data from the Database. In another words, will be useful something to make queries to the database inside Pipefy. Another issue is that I think It's a heavy software to run in old computers. I think it uses a lot of recourses in the user machine (JS or something) and old computers gets slow. Also I would like to get a better mobile App. It works ok, but I have a lot of trouble with conditional fields in the Apps. #### Reasons for choosing Pipefy Pipefy has a better control over the cards and the fields on every fase. Trello can work but is not meant really for processes --- ### Good value, but can be improved - Overall rating: 4/5 - Reviewer: Henrique A. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the software is good. Its a balanced value for the money. But be prepared to spend a very long time understanding and learning how to get the most of it. And we also had the help for a pipefy staff that was very important. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I really liked the kanban style, the possibilities to bring all my back office routines to only one software. I also like the automations, the forms that can be filled from people outside my organization. #### Cons The setup is VERY time consuming. And when you start to link pipes or customize the start forms that are linked to other pipes you can get lost very quickly... One thing thats very bad, is when you have a pipe linked to another and you change the origin form, you lose your automation and have to unlink and link it back again. Its ok when you don't have automated rules, but when you have a huge card with 50 items and conditionals and you have to relink them all back is very bad. Other thing thas annoys me is that you have to refresh the pipes frequently, or it doesn't show for me the changes my staff just made. #### Reasons for choosing Pipefy pipefy is more specific for the tasks I wanted to do. #### Reasons for switching to Pipefy Monday just wasn't appropriated for the tasks. --- ### Great Product! - Overall rating: 4/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps with pulling reports for cost on inventory that we did not previously have at our disposal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy. It alerts me in my email that i have work to do in the pipe. It's just a great product to use. #### Cons I can accidentally move a card by slipping past it too quickly in the pipe. BUT it alerts me that it moved so I have a history and can correct the error. #### Reasons for switching to Pipefy needed more data at our fingertips in the field not just in the office. more visibility and customization. --- ### Excellent Plataform - Overall rating: 5/5 - Reviewer: Mateus E. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Pipefy is very satisfactory. Even with some features to develop, we can solve a lot of problems and we can give a pace to our processes and business dynamics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most important problem that I consider that Pipefy helps a lot is communication. I can input some information wherever I been and someone at our office can roll on the processes, without even calling me or e-mail me. #### Cons I miss some native features like a connection with Google Calendar, a time control about how long it takes to finish an activity and others. #### Reasons for choosing Pipefy Because of the features and the proposal about the process. --- ### I use Pipefy to manage our projects and workflows. It's been a game-changer for our team! - Overall rating: 4/5 - Reviewer: Francisco S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and customizable to fit our specific needs. Great for visualizing and tracking our processes. #### Cons Some advanced features require additional paid add-ons. Would love to see more built-in automation options. --- ### Advanced project and activity management tool - Overall rating: 4/5 - Reviewer: Ayush B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Its useful no-code utilities allow for the simple creation of process workflows. The programme is incredibly user-friendly, simple to use, has fantastic graphics, and is quite intuitive. It may be used for project management, process management, and even managing team activities. Pipefy's liberty and empowerment in allowing me to develop and personalise my processes in whatever manner I desire. Furthermore, the amount of detail and history that can be stored on a single Pipe is astounding. #### Cons I wish there were materials for making dashboards. Other elements, such as automation, might make some activities easier to do. E-mail tools require a few extra capabilities and resources for developing email templates with better styles. They have certain tight restrictions that even a corporate account cannot change. --- ### My Experience With Pipefy as a HR Solution - Overall rating: 5/5 - Reviewer: Hassan K. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it comes with great AI automation features and also comes with great HR features. It also comes with great automation features. #### Cons Not a single issue with Pipefy. It is the best. --- ### Exceptionally Flexible and Easy to Use - Overall rating: 4/5 - Reviewer: Bojan S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Project and process management for small business teams (3-10 team members) within a larger enterprise where the needs are unique but the scale cannot support custom development. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pipefy is highly customizable by the user, no developers required. This is crucial in order for it to be extensible to multiple teams without heavy support required. It has one of the most robust toolsets out-of-box in its segment (I'm looking at you automations, sophisticated input form, and databases). The value for dollar is high already but by not having to use an integration software to round out the feature set, the value becomes even richer compared to competitors. Experience with the Pipefy team has been second to none. They are extremely responsive via in-app chat and email but moreover are highly proactive in ensuring you're maximizing use of the app. #### Cons There are two features that while present, are not yet sophisticated enough to meet my needs. The first is reporting, specifically at a company level which neither allows you to report on custom fields nor create a truly custom action/insight dashboard. We've used Pipefy's robust API to remedy this but most users won't have this capability so a built-in connector to an analytics suite would be ideal. Secondly is the calendar app / missing timeline function. While Google Calendar integration allows you to view single-day events, it does not allow for a timeline view. Again here, the API can be used to solve this and I'm told that a gant chart view which would address this use case is coming soon. --- ### An amazing tool to automate workflows - Overall rating: 5/5 - Reviewer: Gabriela D. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered With Pipefy our sales process became much more organized and automated. We also use all data extraction for analysis, through the reports generated on the platform #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love using Pipefy to: 1. optimize workflows 2. help our team manage sales tickets 3. create the best onboarding experience for our customers #### Cons I have difficulty using integrations with some APIs, but the platform has several help forums --- ### A good tool for Tasks control - Overall rating: 5/5 - Reviewer: Ricardo P. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like it but it has to incorporate the features that the other tools from this segment has. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The kanban methodology is great to manage multi activities. #### Cons Some features needs to be improved, like the availability to paste itens and transform it in a check list. #### Reasons for switching to Pipefy I've changed company. --- ### Pipefy is on top of all our processes - Overall rating: 5/5 - Reviewer: Rafael B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, advanced customisation, fits well to manage almost any process I needed. #### Cons As we use Pipefy for controlling all of our processes, there are some features only available in major plans that would be very nice for us to have, but the price is prohibitive for now as a small business, specially due to exchange rates. --- ### We control all our new clients on boarding process with Pipefy, its easy and fast. - Overall rating: 5/5 - Reviewer: Marcelo B. - Verified reviewer: Yes - Industry: Banking - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered I can improve my customer on boarding process experience daily basis. I think the power you have of having a timeline of what happened to each customer, who helped, when, etc, gives you enough data to improve your process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The fact that I can control my hole sales team in the same "board", I know exactly why I client is delayed and who is responsible for what. Also, I can easily find all the history about this client. For a manager perspective, its a great way of improving our customer experience. #### Cons Its not so simple to find information about all the integrations, API etc. There are just a few tutorials, but this is just a non developer opinion. #### Vendor response Thank you for your feedback! Replied April 2018 --- ### Really helps to keep track of projects - Overall rating: 5/5 - Reviewer: Angela d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Pipefy has helped me to manage and keep track of many projects, especially when there are a lot of requests coming from different sources. I can just share a link to a form and whenever people have a request to me or my team, they fill out the required information and we are able to deliver the project and keep track of all incoming requests. #### Cons Some of the automations are a little bit hard to set up, you can't do it on your own without watching or reading a tutorial ## More reviews [Next reviews](https://www.softwareadvice.com/scm/pipefy-procurement-profile/reviews/?page=2) --- Pipefy Reviews, Pros and Cons - 2026 Software Advice