---
title: "Pipefy Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of Pipefy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pipefy is a good fit for you!"
source_url: "https://www.softwareadvice.com/scm/pipefy-procurement-profile/reviews/"
page_type: "reviews"
language: "en"
---

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Pipefy Reviews

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# Pipefy User Reviews

## Reviews summary

- Overall rating: 4.6/5
- Total reviews: 325

### Secondary ratings

- Ease of use: 4.5/5
- Customer support: 4.6/5
- Value for money: 4.4/5
- Functionality: 4.4/5

### Rating distribution

- 5 stars: 212 reviews (65%)
- 4 stars: 95 reviews (29%)
- 3 stars: 15 reviews (5%)
- 2 stars: 2 reviews (1%)
- 1 star: 1 reviews (0%)

### Most mentioned pros

- Its focus on forms, approvals, and process tracking makes it effective for operational use cases.
- It uses a simple board-style layout (like sticky notes you can move across steps), so it’s easy to see what’s in progress and what’s done.
- The whole “no-code” thing is probably great, since I don’t need to know how to be an actual developer just to build a simple form. As I’m writing this, my coffee is starting to get cold, and the janitor is literally vacuuming underneath my desk right now.

### Most mentioned cons

- I didn’t like the customer support when I needed help it wasn’t easy to access for me but I was able to get around it by looking up support articles.
- I haven’t customized all features due to lack of available tutorials.
- I feel like the member admin page isn't very useful.

## Pipefy customer reviews

Showing reviews 1-25 of 325 (page 1).

### Pipefy is a versatile tool that may be used for a variety of purposes

- Overall rating: 4/5
- Reviewer: Jessica D.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 201-500 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2022
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I'm deleting all of the cards I've generated on Trello and moving them to Pipefy, where I can better organize them. Everything is made easier by the use of custom fields. It is possible to use Pipefy to automate routine tasks, integrate APIs with other services, build MVPs, and more.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Because it allows me to break down my weekly to-do list into manageable chunks, the Sprint panel is one of my all-time favorite features. Pipefy has been a huge asset in streamlining and streamlining my company's operations. To better understand where the most errors were occurring, what steps might be done, and what procedures needed to be changed, I used this platform.

#### Cons

In my opinion, Pipefy is an excellent tool, although there are a few minor issues I'd like to have addressed. Because the expiration date is established by a date on the calendar, I would want you to have an option to select a time and in working hours, but there isn't one available.

#### Reasons for switching to Pipefy

In terms of functionality, it's tops the charts. I recommend completing the free Pipefy University classes to have a better understanding of how the system operates and how to make better use of tools and automation to make your job simpler.

---

### Doing daily tasks is very easy with Pipefy

- Overall rating: 4/5
- Reviewer: Shayla B.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 1001-5000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: January 2023
- Review source details: This review was submitted organically. No incentive was offered

We had no trouble learning to use and making effective use of this software because of how straightforward it is. It's true that we can make the whole team operate productively and efficiently thanks to the software, but it's too expensive for everyone to have access to it. This is especially true for team leaders, human resources, and project staff.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

I really appreciate all the different workflow templates it provides; they make it simple to organize any kind of project or task list, and they can be easily modified to fit our needs. It also helps us keep track of all project expenses thanks to its accounting features like purchase order management, accounting, and invoicing.

#### Cons

I think it would be helpful if they integrated more complex metrics like performance and activity duration; for example, the Gantt chart could show how much time has passed since an activity was scheduled.

#### Reasons for switching to Pipefy

It comes with a plethora of editable templates that may be adapted to suit the needs of virtually any enterprise. Important databases including customer, employee, contact, and bottleneck databases can help find activities that are slowing down the process and be eliminated.

---

### It's really good enough for what we do on a day-to-day basis

- Overall rating: 5/5
- Reviewer: Victor N.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 51-200 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: August 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

We lost physical paper invoices like crazy before so that’s great that we are able to track digitally now. I was really scared about losing a legal document, but now Pipefy tracks them as well.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The drag-and-drop builder is alright, I suppose. We can make purchase orders with it without totally messing it up which is kind of amazing.

#### Cons

I hate trying to create a custom report within Pipefy. Their customer service takes like two weeks or something to respond after they finally decide to look into your issue. Sometimes the user permission system just gets screwed up between different departments. The mobile application is essentially useless.

---

### Easy to use just a little pricy

- Overall rating: 3/5
- Reviewer: Kayla H.
- Verified reviewer: Yes
- Industry: Human Resources
- Company size: 2-10 employees
- Product usage: Used weekly for less than 6 months
- Reviewed: April 2026
- Review source details: This review was submitted organically. No incentive was offered

Pipefy is an easy-to-use platform that helps teams stay organized and keep work moving. It uses a simple board-style layout (like sticky notes you can move across steps), so it’s easy to see what’s in progress and what’s done.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Ease of use, process customization, automation and collaboration. The app is very intuitive and you can create workflows quickly

#### Cons

Pricing. The more advance features are restricted and the pricing seems to be a little high. These also have occasional bug you’ve gotta deal with

#### Reasons for choosing Pipefy

No decision has been made on which platform we will go with yet

---

### Great Onboarding Tool

- Overall rating: 5/5
- Reviewer: Amber W.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 1001-5000 employees
- Product usage: Used daily for less than 12 months
- Reviewed: June 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

My overall experience with Pipefy was a good one because it really helped me onboard my team and collaborate easier.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I was able to onboard my team easier with Pipefy it helped to ease my workload as a PM and creating the right team.

#### Cons

I didn’t like the customer support when I needed help it wasn’t easy to access for me but I was able to get around it by looking up support articles.

---

### Incredible collaboration tool that increases productivity

- Overall rating: 4/5
- Reviewer: Melissa H.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 1001-5000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2022
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Straightforward, user-friendly, and excellent for group projects — but most importantly, it helps you achieve your sales closing objectives. Customer service is also top-notch, with responses being quick. Those that are assigned a job are held accountable for their actions, and bottlenecks may be easily identified to remedy any issues. This allows clients to be involved in the process; they are able to track the development of their briefs. This, in my opinion, helps with the client's approval process.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

Pipefy is a great tool since it allows you to develop and manage any type of process from the ground up. Pipefy handles everything from procurement to sales to recruitment to project management. To make your life simpler, you have the ability to attach documents, email check lists, and link to other pipes.

#### Cons

Pipefy's support staff is really helpful and patient while guiding you through this process, thus it's difficult to track down right now. They give you the opportunity to fail, which helps you learn how to utilize Pipefy better. This technology might be difficult to grasp and use at first, but it is worth the effort in the long run.

#### Reasons for switching to Pipefy

You may use Pipefy to organize your work and chats by making your own deals, which can be linked to all of your emails. You can forecast and manage your deals using the insight tools and have a better knowledge of your progress.

---

### It gives us flexibility in process management

- Overall rating: 4/5
- Reviewer: Laura H.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 1001-5000 employees
- Product usage: Used daily for less than 2 years
- Reviewed: March 2023
- Review source details: This review was submitted organically. No incentive was offered

Any firm that wants to automate its workflow in a way that even its least tech-savvy employees can learn to utilize quickly and easily should look into Pipefy. It's a fantastic system for facilitating easier HR tasks including onboarding and employing new staff, monitoring expenditures, and more.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Those who use a wide variety of software for their jobs will appreciate how intuitive and easy to learn Pipefy is to use (like me). My processes are readily and effectively automated. It's easy to use and has been invaluable in helping me run my business. This stuff has been fantastic to use.

#### Cons

There must be enhanced channels of client interaction. A brand-new, radically different upgrade appeared suddenly. It completely threw us off schedule. Because of problems with their notifications, we've been looking for an alternative platform.

#### Reasons for switching to Pipefy

Pipefy is a helpful program for handling business operations within a corporation. The best part is that it can be used to any procedure you can think of.

---

### Easy tasks Pipefy BPM is simple and useful

- Overall rating: 4/5
- Reviewer: Krishna L.
- Verified reviewer: Yes
- Industry: Hospital & Health Care
- Company size: 5001-10000 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: February 2023
- Review source details: This review was submitted organically. No incentive was offered

Prototypes can be set up quickly for solutions that are fairly robust to serve even modest processes. A variety of persons can be reached using its provided forms and pipelines.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

As an example of a straightforward operation It's easy to utilize and implement Pipefy's BPM tool. Its procedures can be accelerated, and its user interface is straightforward. It seems like a great bpm solution for small and medium businesses, and it integrates easily with a large variety of other products. Use by and interaction with the community is also excellent.

#### Cons

The technology does not appear to be powerful enough to manage intricate tasks. While the layout is nice, it lacks information about their community. Despite reading and experimenting with the product, complex questions remain.

#### Reasons for switching to Pipefy

Pipefy's interface is straightforward and aesthetically pleasing. The method is flexible and may be modified to meet individual requirements, and it is backed by a wide variety of helpful resources. It's a cutting-edge, cutting-edge platform

---

### It allows automation without any hassles

- Overall rating: 5/5
- Reviewer: Eugene M.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 51-200 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: April 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Previously we had all types of said emails and phone calls exchanged because of our campus issues, now everything is preserved in a single location. I’m just glad I dont have to re-enter the same vendor info 10 times a day into 10 different systems.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The whole “no-code” thing is probably great, since I don’t need to know how to be an actual developer just to build a simple form. As I’m writing this, my coffee is starting to get cold, and the janitor is literally vacuuming underneath my desk right now. It works fairly well, although I thought it would fail when I tried to link some modules together.

#### Cons

I find the error messages to be absolutely terrible, since they never specify what really went wrong, so you are basically looking at a blank screen. Sometimes the pages hang up or freezes for a long time anticipation as if your internet connection has dropped but Infact the application is simply making it slowly loaded.

---

### pipefyden2112

- Overall rating: 5/5
- Reviewer: Denis L.
- Verified reviewer: Yes
- Industry: Transportation/ Trucking/ Railroad
- Company size: 1001-5000 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Initial setup and onboarding can take time for complex workflows. Initial setup and onboarding can take time for complex workflows.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Easy-to-use visual workflow builder that requires little or no coding. Easy-to-use visual workflow builder that requires little or no coding.

---

### The best Process Management Platform

- Overall rating: 5/5
- Reviewer: Robson P.
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: March 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Pipefy has a lot of tools to help small business that haven`t IT Team. Automations, integration with Zapier and API Access are one of more importants tools of Pipefy, with this three tools you can make pipefy work as your business process work, and with a lot of AUTOMATION! Pipefy templates: Pipefy offers templates to start your process control, probably any process that you will put on pipefy, someone already did. So you can just use an template, and adapt they to your business. Pipefy Apps: Pipefy gives some apps integrations direct in the Pipefy Platform. My preferred is "Sprint App", Sprint App transform the Pipefy Kanban in a Sprint Tool, with management of Sprints, etc.

#### Cons

Some features that i would like to see in Pipefy is: - Time control: could have some "Pipefy Apps" that generate time report of taks, and users. - Export Database: One thing that I would like is be able to export Database data with just one Button. I needed this tool a lot of times, and I had to write an script to do this using the GraphQL Api.

#### Reasons for choosing Pipefy

Integrations, Automations, Sprint App and Templates: this four items was what make me choose Pipefy.

---

### Great software, and it can be much better jet!

- Overall rating: 5/5
- Reviewer: Ramón David S.
- Verified reviewer: Yes
- Industry: Commercial Real Estate
- Company size: 2-10 employees
- Product usage: Used daily for less than 12 months
- Reviewed: March 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 5/5
- Customer support: 2/5
- Functionality: 4/5

#### Pros

I think it's really easy to use and to understand for normal users. When we start using it had outages of the server and a lot of "http 500" errors, but now is pretty stable so we feel it safe now.

#### Cons

The big issue is that we don't see useful the Database feature. We have tried tu use it but we can't export the data. Would be really nice if we can share using an iFrame or something, a list of entries with a filter from database. For example I have an "Events" Database in Pipefy and I would like to share in my web site the Upcoming Events. To achieve this I'll need not only the iFrame to share but a filter to show only upcoming event and not past events. Also I would like to show some data, not all data from the Database. In another words, will be useful something to make queries to the database inside Pipefy. Another issue is that I think It's a heavy software to run in old computers. I think it uses a lot of recourses in the user machine (JS or something) and old computers gets slow. Also I would like to get a better mobile App. It works ok, but I have a lot of trouble with conditional fields in the Apps.

#### Reasons for choosing Pipefy

Pipefy has a better control over the cards and the fields on every fase. Trello can work but is not meant really for processes

---

### Great Product!

- Overall rating: 4/5
- Reviewer: Jennifer M.
- Verified reviewer: Yes
- Industry: Wholesale
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: December 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Helps with pulling reports for cost on inventory that we did not previously have at our disposal.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy. It alerts me in my email that i have work to do in the pipe. It's just a great product to use.

#### Cons

I can accidentally move a card by slipping past it too quickly in the pipe. BUT it alerts me that it moved so I have a history and can correct the error.

#### Reasons for switching to Pipefy

needed more data at our fingertips in the field not just in the office. more visibility and customization.

---

### Excellent Plataform

- Overall rating: 5/5
- Reviewer: Mateus E.
- Verified reviewer: Yes
- Industry: Management Consulting
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2019
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

My experience with Pipefy is very satisfactory. Even with some features to develop, we can solve a lot of problems and we can give a pace to our processes and business dynamics.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

The most important problem that I consider that Pipefy helps a lot is communication. I can input some information wherever I been and someone at our office can roll on the processes, without even calling me or e-mail me.

#### Cons

I miss some native features like a connection with Google Calendar, a time control about how long it takes to finish an activity and others.

#### Reasons for choosing Pipefy

Because of the features and the proposal about the process.

---

### A comprehensive recruitment solution.

- Overall rating: 4/5
- Reviewer: Gedion B.
- Verified reviewer: Yes
- Industry: Media Production
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: March 2025
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

The software is reliable recruitment management solution that streamlines all hiring processes and ensures increase in operational efficiency.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Rich features plus ease in implementation especially for new users. The product is also pocket friendly compared to its competitors.

#### Cons

The software has so many limitations which are based on what version of the software you are using.

---

### Pipefy - practical platform for task automation.

- Overall rating: 4/5
- Reviewer: Megan G.
- Verified reviewer: Yes
- Industry: Consumer Goods
- Company size: 10000+ employees
- Product usage: Used weekly for less than 2 years
- Reviewed: August 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

A notable advantage is its mobile app, which allows you to manage your processes on the go. Additionally, Pipefy offers process automation to minimize manual tasks and provides the option to create forms for mass data collection. Overall, Pipefy is a tool that has helped me and my team optmize various aspects of project management and team collaboration.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 4/5

#### Pros

The first point that I have to highlight before anything else is its price, it is one of the cheapest automation software I have tried, what I like about Pipefy is its intuitive and easy to use interface, which allows even those with limited skills techniques start easily. Among its functions, they allow you to create complex flowcharts effortlessly, which is something useful for professionals who require precise visual representations. The platform not only supports real time comunication between team members, but also facilitates intrnal and external communications, making collaboration smooth.

#### Cons

Although it is a practical platform, its dashboard needs better organization, and a more colorful user interface, another point that need to be improved is the email system, many end up in the spam folder, and this is a lost communication with the client.

#### Reasons for switching to Pipefy

it's cheaper

---

### Client Onboarding Tool with Email Marketing Capabilities

- Overall rating: 4/5
- Reviewer: Ewa B.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 51-200 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: May 2024
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Pipefy offers a wide array of tools on one dashboard from email marketing, HR to collaboration features.

#### Cons

I haven’t customized all features due to lack of available tutorials.

---

### Exceptionally Flexible and Easy to Use

- Overall rating: 4/5
- Reviewer: Bojan S.
- Verified reviewer: Yes
- Industry: Telecommunications
- Company size: 10000+ employees
- Product usage: Used daily for less than 6 months
- Reviewed: November 2018
- Review source details: This review was submitted organically. No incentive was offered

Project and process management for small business teams (3-10 team members) within a larger enterprise where the needs are unique but the scale cannot support custom development.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Pipefy is highly customizable by the user, no developers required. This is crucial in order for it to be extensible to multiple teams without heavy support required. It has one of the most robust toolsets out-of-box in its segment (I'm looking at you automations, sophisticated input form, and databases). The value for dollar is high already but by not having to use an integration software to round out the feature set, the value becomes even richer compared to competitors. Experience with the Pipefy team has been second to none. They are extremely responsive via in-app chat and email but moreover are highly proactive in ensuring you're maximizing use of the app.

#### Cons

There are two features that while present, are not yet sophisticated enough to meet my needs. The first is reporting, specifically at a company level which neither allows you to report on custom fields nor create a truly custom action/insight dashboard. We've used Pipefy's robust API to remedy this but most users won't have this capability so a built-in connector to an analytics suite would be ideal. Secondly is the calendar app / missing timeline function. While Google Calendar integration allows you to view single-day events, it does not allow for a timeline view. Again here, the API can be used to solve this and I'm told that a gant chart view which would address this use case is coming soon.

---

### An amazing tool to automate workflows

- Overall rating: 5/5
- Reviewer: Gabriela D.
- Verified reviewer: Yes
- Industry: Human Resources
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: October 2022
- Review source details: This review was submitted organically. No incentive was offered

With Pipefy our sales process became much more organized and automated. We also use all data extraction for analysis, through the reports generated on the platform

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 3/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love using Pipefy to: 1. optimize workflows 2. help our team manage sales tickets 3. create the best onboarding experience for our customers

#### Cons

I have difficulty using integrations with some APIs, but the platform has several help forums

---

### Pipefy has been a game-changer for keeping my projects organized and on track.

- Overall rating: 5/5
- Reviewer: Fernando P.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 3/5

#### Pros

The customizable workflows and easy-to-use interface are a huge plus for me.

#### Cons

I wish there were more integrations available to streamline my workflow even further.

---

### I recommend Pipefy to everyone I know!

- Overall rating: 5/5
- Reviewer: Raissa A.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: December 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I have been using Pipefy for 4 years now and I recommend it without a doubt.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

It has an amazing UX and you can create your pipes all by yourself. But if you dont want to, they offer a lot of models so you can use them. It is easy for my team to follow their requests, it is easy for me to follow my team activities and we have 3 big areas using (Financial, HR and CS).

#### Cons

The ONLY thing I don't like about Pipefy is that you need to pay the highest rate to have user roles. I have lost work a few time because all of my team has admin role and that is bad.

---

### Handle your hiring pipeline like magic !

- Overall rating: 5/5
- Reviewer: Fabrizio M.
- Verified reviewer: Yes
- Industry: Human Resources
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: September 2024
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

I had to handle large amounts of applicants in different roles, this tool made it easier for the team to filter and pick candidates

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Card interface to handle hiring pipeline was visually effective and time saving

#### Cons

Some of the integrations needed a couple tweaks but a good experience overall

---

### Pipefy is on top of all our processes

- Overall rating: 5/5
- Reviewer: Rafael B.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: February 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Ease of use, advanced customisation, fits well to manage almost any process I needed.

#### Cons

As we use Pipefy for controlling all of our processes, there are some features only available in major plans that would be very nice for us to have, but the price is prohibitive for now as a small business, specially due to exchange rates.

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### We control all our new clients on boarding process with Pipefy, its easy and fast.

- Overall rating: 5/5
- Reviewer: Marcelo B.
- Verified reviewer: Yes
- Industry: Banking
- Product usage: Used daily for less than 2 years
- Reviewed: April 2018
- Review source details: This review was submitted organically. No incentive was offered

I can improve my customer on boarding process experience daily basis. I think the power you have of having a timeline of what happened to each customer, who helped, when, etc, gives you enough data to improve your process.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

The fact that I can control my hole sales team in the same "board", I know exactly why I client is delayed and who is responsible for what. Also, I can easily find all the history about this client. For a manager perspective, its a great way of improving our customer experience.

#### Cons

Its not so simple to find information about all the integrations, API etc. There are just a few tutorials, but this is just a non developer opinion.

#### Vendor response

Thank you for your feedback!

Replied April 2018

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### Really helps to keep track of projects

- Overall rating: 5/5
- Reviewer: Angela d.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 51-200 employees
- Product usage: Used daily for less than 12 months
- Reviewed: December 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 4/5
- Functionality: 4/5

#### Pros

Pipefy has helped me to manage and keep track of many projects, especially when there are a lot of requests coming from different sources. I can just share a link to a form and whenever people have a request to me or my team, they fill out the required information and we are able to deliver the project and keep track of all incoming requests.

#### Cons

Some of the automations are a little bit hard to set up, you can't do it on your own without watching or reading a tutorial

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Pipefy Reviews, Pros and Cons - 2026 Software Advice