Postmates Software

Postmates Software

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About Postmates

Postmates is a cloud and mobile-based solution, which helps restaurants connect with local customers, manage order fulfilment process and track deliveries. Supervisors can create and run various promotional campaigns for the targeted audience based on a specific location or date range. The application allows merchants to receive in-app notifications about new orders, adjust preparation time, edit prices of offerings, update store's business hours and print tickets for every order. It comes with a menu manager module, which enables restaurateurs to set timed availability options for certain items. Postmates' pickup feature lets buyers receive text messages when their order gets finished. Using the dashboard, administrators can manage accounts, monitor orders and deposi...

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Postmates User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 7 reviews

Christy

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Mailing made easy

So far so good. I like postmates. There other mailing softwares im sure. But this came up first when I searched.

Pros

I use postmates to send off our thank you cards and estimates and what not to all our customers.

Cons

No cons as of yet. And hopefully I don’t run across any.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Postmates used to have the best pricing and now they inflate their procing a lot more

Overall, good experience, worth it when I want it

Pros

The easiness to schedule an order and get it delivered is second to only doordash

Cons

Drivers have trouble findinng my address, postmates doesn't feature whole menus, menus are higher in price, but probably due to people not tipping drivers

Reasons for choosing Postmates

Doordash wouldn't service my area at the time

Alexis

Company size: 51-200 employees

Industry: Apparel & Fashion

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

June 2021

FOOD FROM WRONG PLACE!

My overall experience with Postmates has been good. I wouldn't say it has been great, but it certainly hasn't been bad. I did only have that one bad experience where my food was delivered from the wrong restaurant but nevertheless their customer service was pretty good and their drivers were always polite to me. If it was based off of customer service I would rate them a good seven out of ten but as far as their actual service, I'm going to give it a four out of ten.

Pros

I used Postmates for about 3 months and I can say that I liked their prices. They seemed to be lower than the other delivery apps that I was using at the time. I did like that their ordering process seemed to be easier and quicker than most of the other apps that were in the same field as theirs. I can also say that whenever I used them their drivers seem to be really nice and polite. Even if the food was late they would say things like, "Have a nice day!" and I really liked that about Postmates as a whole.

Cons

Well, I used Postmates for about three months before I quit using them. The reason why I quit using Postmates is because one time I ordered some Chinese food from a Chinese restaurant. Well I did not get the food from the correct restaurant that I wanted it from and as we all know some foods from some restaurants do not taste the same. My Postmates delivery driver called me and said that they sent her to the wrong place and she was at the mall Chinese food restaurant. I did not want to go to that place because their food didn't taste the same as the restaurant that I was told my food will be picked up from. So my driver had to get my order all over again because it was a whole different restaurant and I got my food an hour later. The food was not as good as it would have been from the other restaurant and I was highly upset. So I got in contact with customer service and the best they could do was give me a Postmates credit on the amount that I spent. Now, that was a nice gesture but I wanted my money back and was not able to get it outside of the app.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

DoorDash over Postmates

Pros

Of all the food delivery apps, Postmates seems to have the largest array of restaurant options. There have been several restaurants I cannot find on DoorDash or GrubHub that I can always find on Postmates. The app is easy to use, and customer service, should you need them, is quick and helpful. As someone who is always trying to keep costs down, more than anything I appreciate the "Deals" tab at the very top of the app, which displays only restaurants offering $0 delivery fees or discounts on qualifying orders. I almost always order from a restaurant offering a deal.

Cons

The "percentage off" offers, when they appear on the home screen, almost always require you to spend at least $30 or more, which to me isn't ideal. I've found that delivery fees on Postmates also tend to be more expensive than competing apps, which is why DoorDash remains my preferred food delivery app.

Christopher

Company size: 1 employee

Industry: Arts and Crafts

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2021

Postmates Review

My experience with Postmates are generally good with all my orders

Pros

This software has pros with the order sometimes has very good deals also you can check the tracking of your order

Cons

Postmates has cons with the time of deliver sometimes with the fees and the costumer services isn't too good they have to improve it

User Profile

Asia

Verified reviewer

Company size: 1 employee

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Functionality

out of 5

March 2022

Very College friendly

Overall Postmates has been very helpful and has made my college experiences easier, especially when I am very busy.

Pros

I like using grub hub because its been integrated into all my food services on campus. I also use it to order food outside of school and it usually efficient

Cons

I have had some bad experiences in timeliness of the food and bad communication between 3rd party websites and drivers.

Anonymous

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

November 2021

postmates didnt let me cash out $100

Pros

i liked the most about postmates when i drove with uber eat s

Cons

i didnt like the app but i like the walk in