PROACTIS Software

PROACTIS Software

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5

Recommendations

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About PROACTIS

Proactis delivers end-to-end Spend Management solutions that help organizations focus on the big picture: delivering true bottom-line value by reducing cost, improving process efficiency and increasing value – all while bringing your procurement, finance and business teams together as one. Proactis uses proven innovative technology that is constantly being enhanced and improved, along with the expertise of our team, to actively collaborate with customers to develop solutions that deliver a consumer-style experience and that meet their needs today and in the future. Our configurable, interoperable solutions can be delivered as a full suite or individually to best meet customer needs. From sourcing projects, contract management and procurement transactions to su...
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Proactis invoice management

PROACTIS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 13 reviews

jean

Company size: 1,001-5,000 employees

Industry: Restaurants

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Savings and Customer Support

We have been partners with Proactis for several years and we anticipate continuing the relationship for several more years.

Pros

What we really like about Proactis is the combination of event software and the customer support. The folks at Proactis who run the events are very helpful and knowledgeable. They are instrumental in collecting all of the vendor information necessary for each event.

Cons

The results are easy to decipher, but I'm not sure how easily we would navigate the event software from start to finish, without their support.

Reasons for choosing PROACTIS

The other companies did not seem to have the same level of support.

Ken

Company size: 10,000+ employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Proactis User since 2009

Proactis helps me drive serious, measurable results...and does so without a significant time investment from the user (me). Their customer service is at a level that every service oriented business should strive to reach. And most importantly, the ROI we see from the Proactis solution can best be described as absurdly high.

Pros

First, let me start by saying that web platforms with fancy options and features amount to nothing if you can't figure out how to use them - and ease of use this is one of the areas in which Proactis really shines. The software is very intuitive and user-friendly; A new user can begin effectively navigating the site without being given more than the URL, a sign-on and a password. As far as the fancy options and features there are plenty! Proactis continuously engages it's users for feedback on what they would like to see changed or added. The technology is user driven, and the end result is features that are meaningful and maximize bottom line savings.

Cons

Because user feedback is utilized to update the software, any there really isn't anything I don't like about the Proactis solution.

Reasons for choosing PROACTIS

Full list: Agentrics, Ariba, CombineNet, EC Source, Emptoris, Eqip Technology, K2 Sourcing, GEP, Sorcity, Tradestone, Trading Partners, Proactis. We chose Proactis based on our needs - Full Service, an option for unlimited use license, dedicated program manager, customer service support, access to marketing expertise, experience, relevant expertise, ability to manage RFIs, supplier research capabilities, etc. When weighing all of these capabilities, Proactis was the best fit.

David

Company size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2018

Not that good to be honest. Very difficult to use.

none

Cons

Every single process of the contract is extremely `long-winded and complex. It is not user friendly or intuitive.

Eyüp

Company size: 1 employee

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Proactis

Customer service is very understanding. They help with any problem and distress

Pros

They are very good at customer support. They helped me right away when there was a problem.

Cons

They need to improve the interface a bit and other tools should be added besides the existing ones.

Meghan

Company size: 10,000+ employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2019

Great Partner

Pros

I like that is hold all information from events we have run and makes it easy to look back if needed. I also like how each event is easy to navigate.

Cons

Could be a little more user friendly. The site sometimes feels outdated and could be updated however it does not slow down the work being done. Sometimes when running a reverse auction, the quote screen jumps all over the place if there are a lot of line items and players participating which makes it hard to keep track of what is happening.

Reasons for choosing PROACTIS

We have been partnering with Proactis since 2002 and have saved over $130 million. Their tool is very efficient and is a great way to keep information organized. One of the main reasons we have stayed with Proactis is because of their excellent customer service/dedicated Managed Services Specialists. They are extremely organized, quick to respond and set up events, and also very knowledgeable and give great guidance to help us get best results.