--- title: "Rapidtrade Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rapidtrade. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rapidtrade is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/rapidtrade-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Order Management Software](https://www.softwareadvice.com/scm/order-management-system-comparison/) / [Rapidtrade](https://www.softwareadvice.com/scm/rapidtrade-profile/) / Rapidtrade Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/rapidtrade-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/rapidtrade-profile/alternatives/) # Rapidtrade User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 71 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 36 reviews (51%) - 4 stars: 28 reviews (39%) - 3 stars: 6 reviews (8%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The ability to integrate and for customers to place orders directly into our existing ERP system and in turn reducing the workload on our already busy sales team workforce. - Rapid Trade is the fundamental app driving e-commerce sales transactions in the local cutting tool industry, it has a basic purchasing flow on the customer end allowing for a quick uptake by our customer base. - Provides visibility in the market and allows performance trending ### Most mentioned cons - there's no way of letting me know if live stock has been sold while im placing my order, surely it should interact with the supplier to advise them. When doing quotes, i can only quote on items from that supplier and there should be an option for me to add another item even if its not on the system? where im coming from is im a supplier using a suppliers rapid trade, so if im quoting on multiple items sold from several suppliers all using rapid trade then i have to send my customer several different quotes. - When I am trying to order stock and it crashes and I have to wait until the next day then I will get the stock 1 to 2 days later which is bad for my position as our customers will get upset. - Aids business interaction with requiring too many additional resources. ## Rapidtrade customer reviews Showing reviews 1-25 of 71 (page 1). ### Rapid Trade application usage - Overall rating: 5/5 - Reviewer: Abdullah M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it is a user friendly that covers most day to day sales operations tasks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros integration went well and the business has adapted well to the usage of Rapid Trade in a short period of time. software is user friendly and back up services are efficient. #### Cons loading onto a new cellphone device takes too long to upload full data --- ### Very pleased with the product - Overall rating: 5/5 - Reviewer: Lee-Ann F. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Ease of getting pricing. Prices are updated daily. Stock availability is also visible so we know exactly what is available. #### Cons Not applicable. We are very happy with the software --- ### Review - Overall rating: 3/5 - Reviewer: Joey O. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Orders placed by Reps in the business and capturing of survey data in trade #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very good on Order placing side of the business. #### Cons A way to go to enable the Sales Force Automation functionality and processes. #### Reasons for choosing Rapidtrade Not sure at it was in place when I started --- ### Rapidtrade Review - Overall rating: 4/5 - Reviewer: Alison D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use, really like the fact that the software integrates will other apps. #### Cons Not enough standard reports, Eg : a report that shows deals that have been applied to orders (Report) a report that shows total orders placed and processed for a period. #### Vendor response Hi Alison Thank you for your feedback. Please note that this setting is a customer preference and is not being utilised within your company as you may have a separate reporting system in place. Replied September 2021 --- ### Review. - Overall rating: 5/5 - Reviewer: Braam K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Like th product and will recommend it. It's easy to use. Not many issues.. and issues are sorted out quickly with Friendly staff. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is very easy to use and I can track my reps orders and where they have been for the day. #### Cons Not working properly when having no signal. --- ### rapidtrade - Overall rating: 5/5 - Reviewer: Unathi V. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We capture orders and load pricing & deals and the system is safe and easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros what i like most is the fact that the system can be adjusted to anyone's requirements #### Cons it is a userfriendly system and support is immediate. #### Reasons for switching to Rapidtrade Times change, we needed a more relevant and faster distributor so when we signed the Company that wa appealing to our requirements they came along with Rapidtrade system. --- ### Rapid Trade Application - Overall rating: 5/5 - Reviewer: Keagean G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Sales Generation, Product is easy to user and assists our Reps with easy generation of Sales, the mobile app allows ease of sales generation. Integration into our ERP was efficient and effective. #### Cons Currently the system works for our environment, no Con's can be noted at this time --- ### Rapid Trade online ordering platform - Overall rating: 4/5 - Reviewer: Gavin M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rapid trade has definitely improved and increased our daily order processing counts. Once the initial teething setup issues were sorted out, the system does work well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to integrate and for customers to place orders directly into our existing ERP system and in turn reducing the workload on our already busy sales team workforce. #### Cons Each time there are any major updates done to the Online ordering platform, client browsing history needs to be cleared and deleted to pull through any changes. Really only works well on Google Chrome. --- ### Rapud trade feed back l - Overall rating: 4/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Very user friendly. Info needed at fingertips . Stock levels always update very good when came to assistances from their side #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. All information needed was there #### Cons Nothing really. Was always up and running --- ### Rapid Trade - Overall rating: 5/5 - Reviewer: Julian W. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use can customize to needs also allows you to track the movements and see that the territory is being covered properly. #### Cons Can be a battle to login in certain areas. --- ### Good - Overall rating: 4/5 - Reviewer: Nompumelelo M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Makes life easy just needs more speed #### Cons The Functionality of the product is good including the seach engine makes it easier to use --- ### Loading a order on rapid trade is extremely slow . I do believe we cancelled this function - Overall rating: 4/5 - Reviewer: La-Bianca P. - Verified reviewer: Yes - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly when logging a call or visits. #### Cons If we can add in a option to deleted customer that was planned for the day but did not get to see them . Or by accident selected the wrong customer and need to delete them from the list --- ### RapidTrade feedback - Overall rating: 5/5 - Reviewer: Bernice M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleasant #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The sales support, any and every issue gets resolved, very effective. #### Cons No comment. There weren't any cons for me. --- ### Rapidtrade - Overall rating: 5/5 - Reviewer: Mariette V. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Helpful, very knowledgeable, quick turnaround time...and helpdesk consultants are very friendly and willing to assist, they give timeously feedback, which is major plus for us to communicate back to our customers in a short space of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very user friendly and easy to navigate between all the different sections of it. Not over complicated! Which is a major plus to train someone very quickly on the software. #### Cons No cons at this point in time that I can mention. --- ### Good product to have - Overall rating: 5/5 - Reviewer: foster M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. we are solving time wasted on taking called and capturing wrong stock #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your customer can able to place an order through it without even making a call, so you save from tel bills. #### Cons At the moment there is nothing i don't like, except when is down it makes ordering difficult --- ### Feedback - Overall rating: 2/5 - Reviewer: Kgaugelo M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. None. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing about this software is of help to my daily duties. #### Cons Order taking and customer sales history. --- ### User Review. - Overall rating: 4/5 - Reviewer: Kenneth B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered It's a brilliant product, and won't hesitate to recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, and user friendly. Tracking your orders makes it possible to keep my customers informed on what was ordered, and pricing. #### Cons It sometimes takes long to complete ones orders. Orders also takes some time to pull through, and create order numbers. --- ### RAPIDTRADE REVIEW - Overall rating: 4/5 - Reviewer: PHONG L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I am trying to order stock and it crashes and I have to wait until the next day then I will get the stock 1 to 2 days later which is bad for my position as our customers will get upset. Not sure why some of the items are not listed in rapidtrade, makes it troublesome. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros EASY TO USE, FAST LOADING OF ITEMS & STOCK #### Cons CRASHES A LOT & NOT ALL OF THE STOCK IS LISTED ON THERE, BUT WHEN YOU SEARCH FOR THE SPECIFIC ITEMS THEY ARE THERE. --- ### Sales Representative review - Overall rating: 4/5 - Reviewer: Talitha L. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered It is quick, easy and sufficient. Did bot have any trouble as if yet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ordering process. Aswell the targets is shown by store #### Cons The log in process. It takes a while to load when you login for the first time or when you update the program and need to sign in again. --- ### Field Sales Analysis - Overall rating: 4/5 - Reviewer: Dale M. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered The benefit of having automation at to complete field tasks on site. Aids business interaction with requiring too many additional resources. Business analytics are at hand to field staff to onsite assist with product assessment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Scanning QR codes, audits and automated order processing. #### Cons Did not find difficulty with any features. --- ### Retail use on floor level - Overall rating: 5/5 - Reviewer: Miguel S. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its was good team understands it as well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that it geo tags customers and its easy to use #### Cons It is just slow on downloading and sometomes bombs out when you let it run in the bacground. Need to work on that. #### Reasons for choosing Rapidtrade Becaise of functionality --- ### Rapidtrade - Overall rating: 4/5 - Reviewer: Yoland P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Definitely a good software to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software has a backend that is easily accessible #### Cons The time it takes to download the software on the hand held device --- ### Add Back Order functionality - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Allowing my customer to have access to price list and be able to place orders them self #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working off line functionality its a great tool for me. #### Cons Back order functionality and out standing order to show --- ### Amin - Overall rating: 5/5 - Reviewer: Amin A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's easy to use as well saving time and most likely the background sync system is awesome. #### Cons sometimes it might take long to Activate the account it doesn't happen often but sometimes you might seen that kind of issue --- ### Rapitrade highs and lows - Overall rating: 3/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros the fact that i can see a live view of mu suppliers stock on hand and i can do quotes and orders from there as well #### Cons im an offsite sales rep and use the software when out of office, however when dealing with several rapidtrade platforms from various suppliers it can be annoying having to do an update every time you log on and if you forget to update the your priceless wont open making it unusable. in addition not all items have pictures attached and those that do dont always represent the item in question as some suppliers descript items differently and one needs a picture to identify the item. you have to update twice when checking live stock. there's no way of letting me know if live stock has been sold while im placing my order, surely it should interact with the supplier to advise them. When doing quotes, i can only quote on items from that supplier and there should be an option for me to add another item even if its not on the system? where im coming from is im a supplier using a suppliers rapid trade, so if im quoting on multiple items sold from several suppliers all using rapid trade then i have to send my customer several different quotes. #### Vendor response Hi Brian Thanks for the feedback. This tool is there to place orders easily per supplier, we protect the supplier's information by way of a profile and a password. So it is vital to sync the data for each supplier before placing orders to ensure you have correct pricing and stock figures. We, unfortunately, cannot have multiple suppliers' data crossing over as per the above reason. Customer images are provided by each supplier - if you don't have images please contact our help desk by emailing help@rapidtrade.com. Replied September 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/scm/rapidtrade-profile/reviews/?page=2) --- Rapidtrade Reviews, Pros and Cons - 2026 Software Advice