Excellent product to help as a working tool. It helps solve unnecessary faults on products ordered, where on a telephone you can still hear wrong, or wrong amounts, and can easily place it wrong. And with the reporting system you can make sure you have ordered right.

Ordering system is very userfriendly Sales of every day can by obtained easily Tracking if workers, and daily activities makes it easy to see what they have done and where they are

Not anything on this moment I can think off

Overall, Rapid Trade have been easy to work with. They are exceptionally busy so to squeeze in development time can get tricky but [SENSITIVE CONTENT] always try make a plan to assist.

Rapid Trade is the fundamental app driving e-commerce sales transactions in the local cutting tool industry, it has a basic purchasing flow on the customer end allowing for a quick uptake by our customer base.

There are a number of support features that are missing from the software or have not been developed on our end such as back order management, account management, invoice viewing, POD handling all which go beyond the scope of the original design of the app. We are working closely with the Rapid Trade team to bring these and many more features to the app ultimately creating more of a customer portal than just a sales tool.

the fact that i can see a live view of mu suppliers stock on hand and i can do quotes and orders from there as well

im an offsite sales rep and use the software when out of office, however when dealing with several rapidtrade platforms from various suppliers it can be annoying having to do an update every time you log on and if you forget to update the your priceless wont open making it unusable. in addition not all items have pictures attached and those that do dont always represent the item in question as some suppliers descript items differently and one needs a picture to identify the item. you have to update twice when checking live stock. there's no way of letting me know if live stock has been sold while im placing my order, surely it should interact with the supplier to advise them. When doing quotes, i can only quote on items from that supplier and there should be an option for me to add another item even if its not on the system? where im coming from is im a supplier using a suppliers rapid trade, so if im quoting on multiple items sold from several suppliers all using rapid trade then i have to send my customer several different quotes.

It is a very handy tool that doesn't give constant issues with the support of the team in terms of user experience the matters are resolved in time and we are able to continue with daily responsibilities as normal therefore I found the experience with repair trade a very successful journey to tell and I would highly recommend it to a lot of people as a business tool to use daily.

The product is user-friendly provides more information and detail around having to use the application and give feedback on work that has been done and also very handy in planning work schedules.

Having limited access to update inactive accounts and also when adding a new customer account it's impossible to gain information that you have loaded for the customer.

Rapid trade has definitely improved and increased our daily order processing counts. Once the initial teething setup issues were sorted out, the system does work well.

The ability to integrate and for customers to place orders directly into our existing ERP system and in turn reducing the workload on our already busy sales team workforce.

Each time there are any major updates done to the Online ordering platform, client browsing history needs to be cleared and deleted to pull through any changes. Really only works well on Google Chrome.

We capture orders and load pricing & deals and the system is safe and easy to use

what i like most is the fact that the system can be adjusted to anyone's requirements

it is a userfriendly system and support is immediate.

It saves time when placing orders. can look up prices while at the customer.

can search products by code or by name description. Can check if items are in stock or not.

sometimes hard to find a product if you don't have the code. the description is sometimes abbreviated or spelt differently which then takes time to search for a specific product. packaging configuration can be included in product description. ie 5x3kg per shrink/bale

Easy to use, really like the fact that the software integrates will other apps.

Not enough standard reports, Eg : a report that shows deals that have been applied to orders (Report) a report that shows total orders placed and processed for a period.

It allows for the placement of immediate orders. I can also follow up on previous orders and activities. The pre population of customers names and stock makes processing orders efficient and timeous

The product images can be enhanced so that it promotes better visuals for the customer.

Sales Generation, Product is easy to user and assists our Reps with easy generation of Sales, the mobile app allows ease of sales generation. Integration into our ERP was efficient and effective.

Currently the system works for our environment, no Con's can be noted at this time

The software did what it was enabled to do - order placement.

Product was easy to use. Very robust and satisfied trading conditions. Support was exceptional. Also was able to work with Rapidtrade to enhance the product to keep up with environmental trends and changes

There is always room for improvement, and when areas were identified, Rapidtrade was open to working with us to enhance the software.

I would say my experience is not that bad but yes the are room for improvement.

the Fact that i can place my orders, however i do sometimes have problems logging onto the system or the system takes ages to sync.

customers showing inactive when they are active on sap, making it impossible to place my orders. System taking forever to sync.

Easy to use and understand and use. Helped a great deal to overcome many challenges we faced with complex deals.

No report available that we could pull for ourselves - we had to request this. Sometimes a loaded deal would not pull through, but the overall customer service and feedback is always quick and efficient.

The support team at Rapid trade is amazing. Our sole issue is always that we didnt know that a new version existed which causes issue because our field managers would still be on the old versions

It is easy to understand and it is a simple yet effect way of work

The system updates are frequent and we are not told about them

helps us get suppliers product code price and stock availability quicker than checking a price list or phoning. .

We use this for reference to product and price and stock availability

The send and receive updates sometimes take a while to update but that is only once a day

Like th product and will recommend it. It's easy to use. Not many issues.. and issues are sorted out quickly with Friendly staff.

Product is very easy to use and I can track my reps orders and where they have been for the day.

Not working properly when having no signal.

User friendly when logging a call or visits.

If we can add in a option to deleted customer that was planned for the day but did not get to see them . Or by accident selected the wrong customer and need to delete them from the list

Easy to use and effective in getting the job done.

Easy to use and effective in getting the job done , convenient option when busy and in a rush.

Loading delays on pricing information can be fustrating.

Very user friendly. Info needed at fingertips . Stock levels always update very good when came to assistances from their side

Easy to use. All information needed was there

Nothing really. Was always up and running

Makes ordering and price checking a lot quicker

Live stock on hand and pricing from suppliers

Search bar should clear after a search or position the cursor to allow typing over of previous search

Very Good

Easy to use can customize to needs also allows you to track the movements and see that the territory is being covered properly.

Can be a battle to login in certain areas.

Ease of getting pricing. Prices are updated daily. Stock availability is also visible so we know exactly what is available.

Not applicable. We are very happy with the software

None

Easy order tracking and ease of use for ordering

None, teething issues were resolved timeoulsly by customer support

Satisfactory

Order entry functionality. Requires some improvement, however stable and works

Not agile enough, behind competitors when it come to in field capability

Professional and efficient!

User friendly and it works. Orders placed effortlessly!

Technical glitches in the past which they sorted out