Refund Retriever
About Refund Retriever
Refund Retriever Pricing
NO sign-up fees NO monthly fees NO cancellation fees We collect 50% of the refund, you keep 50%!
Free trial:
Available
Free version:
Not Available
Other Top Recommended Supply Chain Management Software
Most Helpful Reviews for Refund Retriever
1 - 5 of 55 Reviews
Daniel
Verified reviewer
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Absolute must-use
RR audits our UPS invoices and makes sure every package was delivered on time, per their guaranteed service levels. If a shipment was late, we are entitled to a credit, but we have to ask for it, and we ship too many packages to monitor every single one. Their software has allowed us to save a non-trivial amount on our annual freight expense.
PROSImplementation took less than ten minutes. They audit every single one of our shipments, which would be impossible for us to do manually, and I'm confident that we have received every service refund we were eligible for. They only charge a portion of what they recover for us, so I have zero stress about paying for something we're not using. As an added bonus, they have super in-depth reports that allow me to analyze the notoriously unhelpful invoices from our third-party shippers. I have only required customer service two or three times since starting to use them but their responses have been immediate and completely helpful. I have only positive things to say about RR!
CONSI have literally zero complaints, which may be a first for me.
Reason for choosing Refund Retriever
Competitive rates, better reporting, seamless and effective implementation.
Carol
Retail, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
You won't be sorry!
Refund Retriever gets your refunds with basically no extra work for you!
CONSThere isn't anything not to like! Why can't I leave this blank? This field is becoming the worst thing about the software and it has nothing to do with it!!!!
Reasons for switching to Refund Retriever
Refund Retriever takes all the work out of getting my refunds from me. It's so easy!
Alex
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Logistics company pleased with Refund Retriever's FedEx / UPS auditing
Refund Retriever actively monitors my bills with FedEx and UPS and seeks out refunds which I am oftentimes not even aware of. It is always a pleasant surprise to see reports from Refund Retriever showing money we are getting back from carriers for things Refund Retriever has spotted. Their auditing is much appreciated and saves us a lot of money.
CONSA better explanation of what the refunds are for would be great but aside from that I love everything about Refund Retriever.
troy
Internet, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2019
Great idea
Total waste of time, but the concept was really good.
PROSFantastic concept. It could have been a great way to get some money back from fed ex without a ton of hassles and runaround from them like they do on every claim, etc...
CONSnever worked. the company who did this seemed to "forget" what they were doing. Never answered any emails or got a single return and we know some of them should have.
Reason for choosing Refund Retriever
we didn't see an alternative out there at the time.
Vendor Response
I am sorry for the lack of communication on our part. That falls on me. I looked through our email history and see there was one invoice that we voided, and I apologize for the experience you had as it is not typical of how I operate my company. Feel free to contact me at brian@refundretriever or 800-441-8085 if there is anything we can help with in the future. Brian C. Gibbs
Replied September 2019
Robert
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Review
The best service possible
PROSEverything they offer is exactly what my business needs!!
CONSThere is nothing wrong with the program at the moment.
Reasons for switching to Refund Retriever
The services
